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Unable to buy a ticket for today's game
Comments
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MoronValleysarr said:Wow your son didn’t go and missed a great ending to our return to the Championship!
Charlton will be gutted on the lost 34 notes..
Maybe for the Next game he gets a picket in advance like we all do now days ?7 -
You make the clever people laugh! Great day today !0
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Tbf saying something like "you don't know my situation" when someone asks why you couldn't just buy one at the ground, does make it sound like there is some additional context that Sam and others aren't aware of.7
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ElfsborgAddick said:Off_it said:
Why should I "give more context", you clown. Who are you?sam3110 said:Give more context then, or don't moan about it, if it's a situation that isn't that simple.
All week I work with businesses who are devising ways to make "customer experience" easier, so they can more easily sell their product. But at Charlton they always seemed to have done the opposite, but putting obstacles in the way.
In this day and age, why is it not possible to buy a print at home ticket digitally two hours before kick off?
Why was the ticket office advertised as being open from 10.30am but still shut at 10.50? So I couldn't buy one to be picked up.
We surely want to make it as easy as possible for lapsed supporters to come back? Especially when there were thousands of empty seats. Surely that is something we all can agree on?
In this instance we failed. And I've been working bloody hard to try and get him back into the fold.
It was a s*** personal comment that was bang out of order by @sam3110 who even wanted to justify his comment by wanting the last word.
And not surprisingly @sam3110 has lol'd this post. Staggeringly ignorant.
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Suspect it’s down to a combination of:LargeAddick said:It is bizarre though isn't it? If you want to buy online even ten minutes before kick off why can't you? Not rocket science surely?
1. The way the ticketing system works - which may not be the most recent or logical of systems either; and
2. The staffing levels in and around the ticket office.A number of Addicks were saying they hadn’t got their physical season tickets by today - which to my mind indicates shortage of staff.No idea of the financial situation around the club, but it would be realistic to imagine that the commercials are pretty tight, and we can all probably appreciate that staffing costs will be the most significant outlay.It took flipping ages to get served in the Fans Bar before the game and the North Lower bars at half time - all due to staffing levels and inefficiency.We’ve been through a lot as a club and it’s probably taking time to get every area up to scratch. Pleased things are taking shape on the pitch. The benefit of large attendances should be seen in better customer service as staffing levels meet the demand.But going back to the original point, yes it’s not unreasonable to want buy a ticket online right up to kick off, especially if it gets sent by email with a QR code. We just need the technology and the techies to make it happen.5 -
I'll lol everyone of your posts if you want, you silly little goat of a manElfsborgAddick said:ElfsborgAddick said:Off_it said:
Why should I "give more context", you clown. Who are you?sam3110 said:Give more context then, or don't moan about it, if it's a situation that isn't that simple.
All week I work with businesses who are devising ways to make "customer experience" easier, so they can more easily sell their product. But at Charlton they always seemed to have done the opposite, but putting obstacles in the way.
In this day and age, why is it not possible to buy a print at home ticket digitally two hours before kick off?
Why was the ticket office advertised as being open from 10.30am but still shut at 10.50? So I couldn't buy one to be picked up.
We surely want to make it as easy as possible for lapsed supporters to come back? Especially when there were thousands of empty seats. Surely that is something we all can agree on?
In this instance we failed. And I've been working bloody hard to try and get him back into the fold.
It was a s*** personal comment that was bang out of order by @sam3110 who even wanted to justify his comment by wanting the last word.
And not surprisingly @sam3110 has lol'd this post. Staggeringly ignorant.13 -
sam3110 said:
I'll lol everyone of your posts if you want, you silly little goat of a manElfsborgAddick said:ElfsborgAddick said:Off_it said:
Why should I "give more context", you clown. Who are you?sam3110 said:Give more context then, or don't moan about it, if it's a situation that isn't that simple.
All week I work with businesses who are devising ways to make "customer experience" easier, so they can more easily sell their product. But at Charlton they always seemed to have done the opposite, but putting obstacles in the way.
In this day and age, why is it not possible to buy a print at home ticket digitally two hours before kick off?
Why was the ticket office advertised as being open from 10.30am but still shut at 10.50? So I couldn't buy one to be picked up.
We surely want to make it as easy as possible for lapsed supporters to come back? Especially when there were thousands of empty seats. Surely that is something we all can agree on?
In this instance we failed. And I've been working bloody hard to try and get him back into the fold.
It was a s*** personal comment that was bang out of order by @sam3110 who even wanted to justify his comment by wanting the last word.
And not surprisingly @sam3110 has lol'd this post. Staggeringly ignorant.
You're coming out of this quite badly aren't you.
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sam3110 said:
I'll lol everyone of your posts if you want, you silly little goat of a manElfsborgAddick said:ElfsborgAddick said:Off_it said:
Why should I "give more context", you clown. Who are you?sam3110 said:Give more context then, or don't moan about it, if it's a situation that isn't that simple.
All week I work with businesses who are devising ways to make "customer experience" easier, so they can more easily sell their product. But at Charlton they always seemed to have done the opposite, but putting obstacles in the way.
In this day and age, why is it not possible to buy a print at home ticket digitally two hours before kick off?
Why was the ticket office advertised as being open from 10.30am but still shut at 10.50? So I couldn't buy one to be picked up.
We surely want to make it as easy as possible for lapsed supporters to come back? Especially when there were thousands of empty seats. Surely that is something we all can agree on?
In this instance we failed. And I've been working bloody hard to try and get him back into the fold.
It was a s*** personal comment that was bang out of order by @sam3110 who even wanted to justify his comment by wanting the last word.
And not surprisingly @sam3110 has lol'd this post. Staggeringly ignorant.
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He got the little bit rightElfsborgAddick said:sam3110 said:
I'll lol everyone of your posts if you want, you silly little goat of a manElfsborgAddick said:ElfsborgAddick said:Off_it said:
Why should I "give more context", you clown. Who are you?sam3110 said:Give more context then, or don't moan about it, if it's a situation that isn't that simple.
All week I work with businesses who are devising ways to make "customer experience" easier, so they can more easily sell their product. But at Charlton they always seemed to have done the opposite, but putting obstacles in the way.
In this day and age, why is it not possible to buy a print at home ticket digitally two hours before kick off?
Why was the ticket office advertised as being open from 10.30am but still shut at 10.50? So I couldn't buy one to be picked up.
We surely want to make it as easy as possible for lapsed supporters to come back? Especially when there were thousands of empty seats. Surely that is something we all can agree on?
In this instance we failed. And I've been working bloody hard to try and get him back into the fold.
It was a s*** personal comment that was bang out of order by @sam3110 who even wanted to justify his comment by wanting the last word.
And not surprisingly @sam3110 has lol'd this post. Staggeringly ignorant.
You're coming out of this quite badly aren't you.6 -
DaveMehmet said:
He got the little bit rightElfsborgAddick said:sam3110 said:
I'll lol everyone of your posts if you want, you silly little goat of a manElfsborgAddick said:ElfsborgAddick said:Off_it said:
Why should I "give more context", you clown. Who are you?sam3110 said:Give more context then, or don't moan about it, if it's a situation that isn't that simple.
All week I work with businesses who are devising ways to make "customer experience" easier, so they can more easily sell their product. But at Charlton they always seemed to have done the opposite, but putting obstacles in the way.
In this day and age, why is it not possible to buy a print at home ticket digitally two hours before kick off?
Why was the ticket office advertised as being open from 10.30am but still shut at 10.50? So I couldn't buy one to be picked up.
We surely want to make it as easy as possible for lapsed supporters to come back? Especially when there were thousands of empty seats. Surely that is something we all can agree on?
In this instance we failed. And I've been working bloody hard to try and get him back into the fold.
It was a s*** personal comment that was bang out of order by @sam3110 who even wanted to justify his comment by wanting the last word.
And not surprisingly @sam3110 has lol'd this post. Staggeringly ignorant.
You're coming out of this quite badly aren't you.
And that would be a bit of an exagerration as well
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If this is the thread to have a moan can I just say…
How the fuck did the club not have enough Peroni, or working pumps for it; and
why weren’t they lining pints up in the Covered End (lower north) for half time ?3 -
https://forum.charltonlife.com/discussion/96838/fans-bar#latestletthegoodtimesroll said:If this is the thread to have a moan can I just say…
How the fuck did the club not have enough Peroni, or working pumps for the pumps; and
wvy weren’t they lining pints up in the Covered End (lower north) for half time ?
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letthegoodtimesroll said:If this is the thread to have a moan can I just say…
How the fuck did the club not have enough Peroni, or working pumps for it; and
why weren’t they lining pints up in the Covered End (lower north) for half time ?
The OP came out with a perfectly acceptable post and this is what we get.
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Don’t take it off topic if you don’t mind…ElfsborgAddick said:letthegoodtimesroll said:If this is the thread to have a moan can I just say…
How the fuck did the club not have enough Peroni, or working pumps for it; and
why weren’t they lining pints up in the Covered End (lower north) for half time ?
The OP came out with a perfectly acceptable post and this is what we get.2 -
I'm not sure it's right to call the club "pathetic" and accuse them of putting obstacles in the way.
I'm pretty sure the club want to maximise match day revenue as much as possible. I think it's more a case that with the current ticketing system, obstacles are there, but it's taking them time to work through, improve systems and remove those obstacles.
They have just spent £10m+ this transfer window, it seems as though they're trying to run the club properly. Maybe give a bit more time for them to drag everything, including the ticketing system/process, up to scratch?0 -
No more personal attacks please, just let it go.4
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I’m away for the next home game. Any seniors want to borrow my st.1
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It’s not uncalled for. Ok, maybe he has things going on with his son but it is uncalled for to deflect that on to Charlton and their ticketing options.ElfsborgAddick said:sam3110 said:Tickets have more or less always gone off sale 3 hours before kickoff, with them then available to purchase at the ground on the day.
It's not pathetic.
It's not "that fucking difficult" to buy a ticket.
They've been on sale for ages and if your son has only decided to go this morning, but can't be arsed to get down to The Valley to queue up, then he can't be that arsed actually seeing the game can he?
Still, have to find something to moan about I guess.That post is very uncalled for.You even had the cheek to lol his post.6 -
That's rich, coming from someone with that profile pic.sam3110 said:
I'll lol everyone of your posts if you want, you silly little goat of a manElfsborgAddick said:ElfsborgAddick said:Off_it said:
Why should I "give more context", you clown. Who are you?sam3110 said:Give more context then, or don't moan about it, if it's a situation that isn't that simple.
All week I work with businesses who are devising ways to make "customer experience" easier, so they can more easily sell their product. But at Charlton they always seemed to have done the opposite, but putting obstacles in the way.
In this day and age, why is it not possible to buy a print at home ticket digitally two hours before kick off?
Why was the ticket office advertised as being open from 10.30am but still shut at 10.50? So I couldn't buy one to be picked up.
We surely want to make it as easy as possible for lapsed supporters to come back? Especially when there were thousands of empty seats. Surely that is something we all can agree on?
In this instance we failed. And I've been working bloody hard to try and get him back into the fold.
It was a s*** personal comment that was bang out of order by @sam3110 who even wanted to justify his comment by wanting the last word.
And not surprisingly @sam3110 has lol'd this post. Staggeringly ignorant.5 - Sponsored links:
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Yep. That was uncalled for.0
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It’s been commonplace for the last 20 years or so since online sales started, that they withdraw online ticketing purchases a few hours before the match to allow walk ups. Most likely to avoid duplicate sales and pissed off customers.Not sure why this is such a big problem, pretty much every club in the country does it3
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It always amuses me that people think it is supporters’ responsibility to make things happen. Of course it should be clear to someone who knows nothing about the club (not @Off_it) whether they can buy a ticket. All the responsibility sits with the club.8
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It's an absolute credit to all the pre internet fans, that used to schlep down to the ground week in week out to pay on the gate, despite having no guarantee of getting in.
Heroes one and all.10 -
Surely they can do both? Withdraw some from internet sales for walk ups and leave some available for internet sales for those that want to do so. It ain’t difficult surely.Champs85 said:It’s been commonplace for the last 20 years or so since online sales started, that they withdraw online ticketing purchases a few hours before the match to allow walk ups. Most likely to avoid duplicate sales and pissed off customers.Not sure why this is such a big problem, pretty much every club in the country does it1 -
Surely if the ticket office had internet connectivity they’d be looking at the same availability as someone at home? No duplication need occur and no ‘off sale’ period.LargeAddick said:
Surely they can do both? Withdraw some from internet sales for walk ups and leave some available for internet sales for those that want to do so. It ain’t difficult surely.Champs85 said:It’s been commonplace for the last 20 years or so since online sales started, that they withdraw online ticketing purchases a few hours before the match to allow walk ups. Most likely to avoid duplicate sales and pissed off customers.Not sure why this is such a big problem, pretty much every club in the country does itWhat am I missing?4 -
But it’s not pre-internet times, is it? The same approach that puts out videos with no captions so it’s unclear who the speakers are. It’s amateurish.Covered End said:It's an absolute credit to all the pre internet fans, that used to schlep down to the ground week in week out to pay on the gate, despite having no guarantee of getting in.
Heroes one and all.
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Weird thread this
Of course they should sort it so tickets can be bought online as late as possible.
Of course any Charlton regular should know that in the absence of the above you can buy a ticket on the door.5 -
But you do know we are in internet times, yes?Covered End said:It's an absolute credit to all the pre internet fans, that used to schlep down to the ground week in week out to pay on the gate, despite having no guarantee of getting in.
Heroes one and all.
The younger generation do everything on their phones. Some say they have the attention span the length of a tiktok video. If they can't sort something right away they will do something else they can do right away. They want instant gratification and if you can't make something as easy and smooth as possible for them then they wont engage and will do something else that is easier to do.
Yes, that's a bit of a sweeping generalisation, but it's not a criticism. It's just the way it is for many of them.
We need to make things easier for people to engage and connect with the club, not harder.
I was frustrated earlier because having been working on him for years to come back he'd finally showed an interest in coming. Not enough to make him queue up a week in advance - as some seem to think you need to do to be let in through the gate - but if I'd been able to get him a ticket he was coming to the game. I didn't. So he didn't. He got a stream to watch his "other team" instead. They lost. (Thanks Nathan Asimwe!)8 -
Valleysarr said:Wow your son didn’t go and missed a great ending to our return to the Championship!
Charlton will be gutted on the lost 34 notes..
Maybe for the Next game he gets a picket in advance like we all do now days ?
If the lad don't wanna go to the game, I doubt very much he'll wanna stand on the gate in a donkey jacket, burning tyres.6
