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Community Fibre Broadband

charltonbob
charltonbob Posts: 8,642
in General Charlton

I'm looking to change Broadband provider I currently pay EE £62.47 a month for 24MBPS & think they're taking the piss. In fact I spoke to a rep a while back who actually told me I was paying too much & they could sort something out for me. Spoke to some aggressive woman whose solution to the problem was to try & sell me an even more expensive plan.

Anyway I've done some research & came up with Community Fibre. Their plan for 100 MBPS is £17.10 a month & then it will increase by £3 a year !!! (yes THREE pound)

Does anybody use Community Fibre? Are they decent/reliable ? I've never heard of them before.

Thanks

Comments

  • valleynick66
    valleynick66 Posts: 5,435
    Yes no problems at all. 
  • lordromford
    lordromford Posts: 8,381
    edited May 9
    Haven’t heard of Community fibre, but I don’t know why you’re getting charged that much by EE. 
    I get full fibre 150 from EE for about £35 a month and that’s after the recent price rise. With that, I also get £20 a month off every mobile plan in my household which saves me £60 a month, so it’s a no brainer for me.
  • charltonbob
    charltonbob Posts: 8,642
    lordromford said:
    Haven’t heard of Community fibre, but I don’t know why you’re getting charged that much by EE. 
    I get full fibre 150 from EE for about £35 a month and that’s after the recent price rise. With that, I also get £20 a month off every mobile plan in my household which saves me £60 a month, so it’s a no brainer for me.
    Have you been with them long ? I know that those who have just joined get much reduced plans as an inducement than those that have been with them for a few years but I'll be getting out asap.
  • jonno
    jonno Posts: 140
    I got a great deal from Community Fibre but ditched it after three months as I found for some reason their network/hubs just didn't work with a fair few of my devices - from nemory my Blink cameras, Octopus Home Mini and GivEnergy devices in particular . They were helpful, sent engineers round, replaced their hub at least twice I even tried an old hub I had which definately worked OK on my BT broadband network to no avail. I work in IT all my life and I couldn't fathom what the root cause was but I never got to speak to one of the core network technicians - if I had, we probably could sorted it.
  • PeaksAndValleys
    PeaksAndValleys Posts: 210
    Works great for us, super high speed and reliable for very cheap (same as your price I think). We have neighbours annoyed they can't get it (can't remember the reason, but they were clearly jealous we could!) 
  • Charlton and on
    Charlton and on Posts: 1,134
    I pay Plusnet £29pm for 500mbs. Cancel EE and then never use them again.
  • lordromford
    lordromford Posts: 8,381
    edited May 9
    charltonbob said:
    lordromford said:
    Haven’t heard of Community fibre, but I don’t know why you’re getting charged that much by EE. 
    I get full fibre 150 from EE for about £35 a month and that’s after the recent price rise. With that, I also get £20 a month off every mobile plan in my household which saves me £60 a month, so it’s a no brainer for me.
    Have you been with them long ? I know that those who have just joined get much reduced plans as an inducement than those that have been with them for a few years but I'll be getting out asap.
    I’ve been with them for 4 years since moving back to Blighty. Switched up to full fibre a year or so ago when it (finally) became available in my area and it was cheaper than what I paid before. Maybe you have a similar situation? I know that Virgin had full fibre in my area before EE did, so is it possible EE can’t offer you it in your area yet?
  • LargeAddick
    LargeAddick Posts: 33,776
    We pay EE £54.99 per month for Broadband, home phone including all calls and international calls. Plus we get a discount on our mobile SIM’s as a broadband customer. 
  • cantersaddick
    cantersaddick Posts: 18,086
    Was on virgin before which was shit. So gave community fibre a go and its somehow even worse. Its great if you are within 2 metres of the router but as soon as you go any further than that it drops to basically nothing. Video calls when working from home have become an issue. Complained and spoke to customer service the only solution they offered was to pay more each month for an extra WiFi extender which their speed tests around the house estimate I'd need at least 3 which would take my bill up significantly. Will try someone else as soon as contract is up.
  • fenlandaddick
    fenlandaddick Posts: 2,128
    cantersaddick said:
    Was on virgin before which was shit. So gave community fibre a go and its somehow even worse. Its great if you are within 2 metres of the router but as soon as you go any further than that it drops to basically nothing. Video calls when working from home have become an issue. Complained and spoke to customer service the only solution they offered was to pay more each month for an extra WiFi extender which their speed tests around the house estimate I'd need at least 3 which would take my bill up significantly. Will try someone else as soon as contract is up.

    Can you invest in your own mesh network? Something like asus who do some good kit, eero is very user friendly.   Most wifi routers from broadband suppliers are a bit rubbish. 
    With your own kit initial outlay is high, but at least you know it works in your home.
    You also get to keep it after any switch and use with next provider direct or bridged using their kit with wifi off and your kit with wifi on.

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  • BigRedEvil
    BigRedEvil Posts: 11,235
    I've moved from bt to Vodafone recently. So far so good and not much more expensive than community fibre 
  • Huskaris
    Huskaris Posts: 9,926
    fenlandaddick said:
    cantersaddick said:
    Was on virgin before which was shit. So gave community fibre a go and its somehow even worse. Its great if you are within 2 metres of the router but as soon as you go any further than that it drops to basically nothing. Video calls when working from home have become an issue. Complained and spoke to customer service the only solution they offered was to pay more each month for an extra WiFi extender which their speed tests around the house estimate I'd need at least 3 which would take my bill up significantly. Will try someone else as soon as contract is up.

    Can you invest in your own mesh network? Something like asus who do some good kit, eero is very user friendly.   Most wifi routers from broadband suppliers are a bit rubbish. 
    With your own kit initial outlay is high, but at least you know it works in your home.
    You also get to keep it after any switch and use with next provider direct or bridged using their kit with wifi off and your kit with wifi on.
    I second this. I only want to rely on my Internet provider to provide the Internet to my house, I use my own Mesh network once in the house. Mine is a TP Link Deco setup. I have 3 and it's sorted everything. 

    https://amzn.eu/d/0bhz29Bt

    As an aside, I really wouldn't recommend WiFi extenders as generally they just relay the signal, a true mesh network is far more reliable!
  • cantersaddick
    cantersaddick Posts: 18,086
    Thanks have done some research and will definitely invest in a mesh system. 
  • wolfgang
    wolfgang Posts: 764
    edited May 11
    jonno said:
    ...their network/hubs just didn't work with a fair few of my devices - from nemory my Blink cameras, Octopus Home Mini and GivEnergy devices in particular.
    My God, I cannnot imagine living without a Blink camera, an Octopus Home Mini, and a GivEnergy device. It must be hell!
  • lordromford
    lordromford Posts: 8,381
    wolfgang said:
    jonno said:
    ...their network/hubs just didn't work with a fair few of my devices - from nemory my Blink cameras, Octopus Home Mini and GivEnergy devices in particular.
    My God, I cannnot imagine living without a Blink camera, an Octopus Home Mini, and a GivEnergy device. It must be hell!

  • red10
    red10 Posts: 874
    edited May 11
    Recently moved to Starlink, very happy with it. Only 2 ethernet ports but solved that with a gigabit switch. Getting upwards of 200mbs at best and twice what we were getting at worst. Placed the router centrally in the house and so far I don't need to explore a mesh setup. Router uses 5gh out by default but can be configured to also add a 2.4gh out. Some receivers only connect to 2.4 such as Sky Q and Sonos for example.

    Also, 5gh is normally the fastest of the two but is more sensitive to walls etc. 2.4 is not a lot slower by my testing but doesnt reach quite as far but is less impacted by obstructions.

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