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Club to trial digital & print-at-home away tickets

24

Comments

  • Covered End
    Covered End Posts: 53,397
    follett said:
    Saving money on postage is great but they won’t pass on the cost saving. Instead we will pay the same booking fee to print at home 
    Yes, the owners can knock the postage off of the annual £14M they lend us to keep us going.
  • Covered End
    Covered End Posts: 53,397
    sam3110 said:
    Incredible that people find the time to moan about stuff like this 
    Especially the "fans" that rarely go to a home game let alone ever going away.
  • Covered End
    Covered End Posts: 53,397
    Solidgone said:
    Could I print out more than one copy of my ticket and sell them or do these printed/e-tickets only allow access for one person through the turnstiles and then cancels out any duplicates? 
    Yes you can print as many as you want, sell them all and everyone gets let in.
    That's how West Ham manage 60,000 sell outs when they only sell a few hundred tickets.
  • shine166
    shine166 Posts: 14,705
    Radostanradical said:
    Brilliant great news, cant wait to hear some of our so called "fans" complain about it though as the owners arent the same as from the good old days. 😑
    People love to moan about everything, just read on the fb page that someone rarely remembers to charge there phone and it has no battery by lunch time. Obviously this also seems to be the cluns fault.
  • Off_it
    Off_it Posts: 29,543
    Cafc451 said:
    Sign of the times.
    Alright Harry Styles!
  • The Red Robin
    The Red Robin Posts: 28,900
    Good. We’re too far behind on this. 
  • guinnessaddick
    guinnessaddick Posts: 31,410
    It was always going to happen, shame as I do like the old paper away tickets. It wouldn’t be so bad if the print at home ticket were of a decent design and not something that looks like it was drawn in a nursery.
  • Pelling1993
    Pelling1993 Posts: 8,135
    Absolutely insane the outcry at making the ticketing system objectively better & easier. I'm not buying that anyone doesn't have access to phone and/or a computer + printer.

  • usetobunkin
    usetobunkin Posts: 2,701

  • valleynick66
    valleynick66 Posts: 5,758
    Of course it’s good and appropriate. 

    However a legitimate complaint is the booking fee surcharge if this now amounts to an unavoidable tariff when the club is saving on postage and admin. 

    No need to increase costs for fans. If I have this wrong I am
    happy to be corrected. But the club  could fix this if true. 

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  • Rothko
    Rothko Posts: 19,568
    valleynick66 said:
    Of course it’s good and appropriate. 

    However a legitimate complaint is the booking fee surcharge if this now amounts to an unavoidable tariff when the club is saving on postage and admin. 

    No need to increase costs for fans. If I have this wrong I am
    happy to be corrected. But the club  could fix this if true. 
    Suspect the club, based on payment value, is probably still eating a big fee from whoever is supplying card processing for them 
  • valleynick66
    valleynick66 Posts: 5,758
    Rothko said:
    valleynick66 said:
    Of course it’s good and appropriate. 

    However a legitimate complaint is the booking fee surcharge if this now amounts to an unavoidable tariff when the club is saving on postage and admin. 

    No need to increase costs for fans. If I have this wrong I am
    happy to be corrected. But the club  could fix this if true. 
    Suspect the club, based on payment value, is probably still eating a big fee from whoever is supplying card processing for them 
    Cash has a cost to process too. Card payment fee are a cost of doing business. 

    It’s not a justification for increasing the match day ticket total cost when the club are saving more in postage and admin. 
  • shirty5
    shirty5 Posts: 20,178
    edited September 17
    Rothko said:
    valleynick66 said:
    Of course it’s good and appropriate. 

    However a legitimate complaint is the booking fee surcharge if this now amounts to an unavoidable tariff when the club is saving on postage and admin. 

    No need to increase costs for fans. If I have this wrong I am
    happy to be corrected. But the club  could fix this if true. 
    Suspect the club, based on payment value, is probably still eating a big fee from whoever is supplying card processing for them 
    Then the club need to come out and say that. 

    Otherwise people will be suspicious of why the extra cost when the postage element will have disappeared in the future for the vast majority of away games 
  • MartinCAFC
    MartinCAFC Posts: 3,541
    Pelling1993 said:
    Absolutely insane the outcry at making the ticketing system objectively better & easier. I'm not buying that anyone doesn't have access to phone and/or a computer + printer.

    And if they don’t have, most libraries have computer + printer facilities available.
  • cafcfan
    cafcfan Posts: 11,478
    MartinCAFC said:
    Pelling1993 said:
    Absolutely insane the outcry at making the ticketing system objectively better & easier. I'm not buying that anyone doesn't have access to phone and/or a computer + printer.

    And if they don’t have, most libraries have computer + printer facilities available.
    Yes, they do but my library is only open Tuesday afternoons, Fridays and Saturdays. Meanwhile it wasn't clear to me that the Spurs tickets were transferable to my phone wallet, so I printed them off and promptly ran out of printer ink.  Kg for Kg that stuff costs more than Spurs spent on players in the transfer window.  I understand that the QR code needs to be full and complete but the club needs to ensure that the design of the rest of the ticket is minimalist.  
  • jose
    jose Posts: 1,989
    If people print at home is it just the basic barcode, or is it a whole sheet of A4 covered by colourful advertisements?
    I imagine the more there, the more ink is used up.
  • Chizz
    Chizz Posts: 28,928
    jose said:
    If people print at home is it just the basic barcode, or is it a whole sheet of A4 covered by colourful advertisements?
    I imagine the more there, the more ink is used up.
    Frequently asked questions

    Do I have to print my ticket?
    No. You do not have to print your ticket. Once you receive your digital ticket by email, you can either print it at home or present it on your mobile device when entering the stadium. 

    If people print at home is it just the basic barcode, or is it a whole sheet of A4 covered by colourful advertisements? 
    See above 
  • Markg2004
    Markg2004 Posts: 426
    I'm sure years gone by it was mentioned the £1.50 booking fee pays for the ticketing system itself, the software behind it.
  • guinnessaddick
    guinnessaddick Posts: 31,410
    edited September 17
    jose said:
    If people print at home is it just the basic barcode, or is it a whole sheet of A4 covered by colourful advertisements?
    I imagine the more there, the more ink is used up.
    ,Not a patch on a original printed ticket.


  • guinnessaddick
    guinnessaddick Posts: 31,410
    .

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  • Covered End
    Covered End Posts: 53,397
    valleynick66 said:
    Rothko said:
    valleynick66 said:
    Of course it’s good and appropriate. 

    However a legitimate complaint is the booking fee surcharge if this now amounts to an unavoidable tariff when the club is saving on postage and admin. 

    No need to increase costs for fans. If I have this wrong I am
    happy to be corrected. But the club  could fix this if true. 
    Suspect the club, based on payment value, is probably still eating a big fee from whoever is supplying card processing for them 
    Cash has a cost to process too. Card payment fee are a cost of doing business. 

    It’s not a justification for increasing the match day ticket total cost when the club are saving more in postage and admin. 
    Considering you’ve said you can’t afford the home games, I’m curious as to how many away games you have plans to attend?
  • valleynick66
    valleynick66 Posts: 5,758
    Covered End said:
    valleynick66 said:
    Rothko said:
    valleynick66 said:
    Of course it’s good and appropriate. 

    However a legitimate complaint is the booking fee surcharge if this now amounts to an unavoidable tariff when the club is saving on postage and admin. 

    No need to increase costs for fans. If I have this wrong I am
    happy to be corrected. But the club  could fix this if true. 
    Suspect the club, based on payment value, is probably still eating a big fee from whoever is supplying card processing for them 
    Cash has a cost to process too. Card payment fee are a cost of doing business. 

    It’s not a justification for increasing the match day ticket total cost when the club are saving more in postage and admin. 
    Considering you’ve said you can’t afford the home games, I’m curious as to how many away games you have plans to attend?
    What?

    I have not stated I can’t afford it. 

    I have however said football and our club in particular are getting pricing wrong. The world has moved on and trying to rinse fans at every opportunity  and ignore the affordability for many (and particularly for enticing new and family groups ) is plain wrong. 

    I’ve only highlighted here the only downside in digital away tickets is an uncessary price increase for fans when the club are in fact saving money. 

    Thats a reasonable observation and I don’t see how anyone can see the (away) ticket differently. 

    Perhaps you could change your tone and insinuation. 


    (My caveat remains I’ve understood the £1.50 charge to be unavoidable unless picking up in person but I may have misunderstood). 
  • Covered End
    Covered End Posts: 53,397
    edited September 17
    valleynick66 said:
    Covered End said:
    valleynick66 said:
    Rothko said:
    valleynick66 said:
    Of course it’s good and appropriate. 

    However a legitimate complaint is the booking fee surcharge if this now amounts to an unavoidable tariff when the club is saving on postage and admin. 

    No need to increase costs for fans. If I have this wrong I am
    happy to be corrected. But the club  could fix this if true. 
    Suspect the club, based on payment value, is probably still eating a big fee from whoever is supplying card processing for them 
    Cash has a cost to process too. Card payment fee are a cost of doing business. 

    It’s not a justification for increasing the match day ticket total cost when the club are saving more in postage and admin. 
    Considering you’ve said you can’t afford the home games, I’m curious as to how many away games you have plans to attend?
    What?

    I have not stated I can’t afford it. 

    I have however said football and our club in particular are getting pricing wrong. The world has moved on and trying to rinse fans at every opportunity  and ignore the affordability for many (and particularly for enticing new and family groups ) is plain wrong. 

    I’ve only highlighted here the only downside in digital away tickets is an uncessary price increase for fans when the club are in fact saving money. 

    Thats a reasonable observation and I don’t see how anyone can see the (away) ticket differently. 

    Perhaps you could change your tone and insinuation. 


    (My caveat remains I’ve understood the £1.50 charge to be unavoidable unless picking up in person but I may have misunderstood). 
    I apologise if I’ve misinterpreted your posts.

    The fact that so many of them are about the cost to go to Charlton and elsewhere gave me the wrong impression.

    I never realised you were a regular home and away. Sorry.

  • usetobunkin
    usetobunkin Posts: 2,701
    Crystal Palace are light years ahead , and print at home have been the norm since the first game.
  • valleynick66
    valleynick66 Posts: 5,758
    Covered End said:
    valleynick66 said:
    Covered End said:
    valleynick66 said:
    Rothko said:
    valleynick66 said:
    Of course it’s good and appropriate. 

    However a legitimate complaint is the booking fee surcharge if this now amounts to an unavoidable tariff when the club is saving on postage and admin. 

    No need to increase costs for fans. If I have this wrong I am
    happy to be corrected. But the club  could fix this if true. 
    Suspect the club, based on payment value, is probably still eating a big fee from whoever is supplying card processing for them 
    Cash has a cost to process too. Card payment fee are a cost of doing business. 

    It’s not a justification for increasing the match day ticket total cost when the club are saving more in postage and admin. 
    Considering you’ve said you can’t afford the home games, I’m curious as to how many away games you have plans to attend?
    What?

    I have not stated I can’t afford it. 

    I have however said football and our club in particular are getting pricing wrong. The world has moved on and trying to rinse fans at every opportunity  and ignore the affordability for many (and particularly for enticing new and family groups ) is plain wrong. 

    I’ve only highlighted here the only downside in digital away tickets is an uncessary price increase for fans when the club are in fact saving money. 

    Thats a reasonable observation and I don’t see how anyone can see the (away) ticket differently. 

    Perhaps you could change your tone and insinuation. 


    (My caveat remains I’ve understood the £1.50 charge to be unavoidable unless picking up in person but I may have misunderstood). 
    I apologise if I’ve misinterpreted your posts.

    The fact that so many of them are about the cost to go to Charlton and elsewhere gave me the wrong impression.

    So to correct my error, how many home games do you expect to attend and how many aways?

    The reason I ask is so the club can judge whether they are pricing fans out of attending.

    In the interest of fairness I’m going to every home game & probably 10 aways.


    Again you miss the main point I made on this topic. 

    I simply observed the extra cost need not come with this otherwise positive change. 
    I’m not suggesting it will influence those who choose to go to away games (but that’s not a reason to levy the fee). 

    My decision to not go is not a financial one. But I’m not suggesting I’m particularly representative. 

    I’m more generally saying the world has moved on with the TV deals and all clubs need to rethink how pricing needs to change too.  Football finance is frankly broken- too much going in wages and screwing fans is not where / how the gap  should be plugged. 

    The longer term consequences are that we are not getting (it seems) new supporters who will go more often than not. 

    If you personally are happy with paying more and don’t think it harms future / new supporters that is your opinion and we will differ. 


  • Covered End
    Covered End Posts: 53,397
    edited September 17
    I think the admission costs are too high.
    I just find it noteworthy that some who complain the most rarely go.

    A bit like Golfie moaning incessantly on the post match thread and he never even saw the game.

    Anyway, it's just my thought and I accept that I speak too freely.
    I'll say no more.
  • Radostanradical
    Radostanradical Posts: 1,550
    People keep asking what the £1.50 booking fee is actually for, so here’s the simple version. It’s not Charlton charging it. It's the third‑party ticketing company, and that £1.50 covers a bunch of small costs they have every time someone buys a ticket.

    A chunk of it goes on card processing fees (Visa/Mastercard take their cut on every transaction), plus the cost of running the ticketing platform itself, servers, security, fraud checks, all the boring stuff that keeps the system working.

    They also have to fund customer support, even if you never use it, and deal with all the legal/security compliance that comes with handling payments and personal data. On top of that, there’s general business overhead (staff, offices, accounting) and then whatever small profit margin they build into the fee. So the £1.50 isn’t the club rinsing anyone it’s the ticketing provider covering their costs for processing the order.

    Also as stated that £1.50 is less than the cost of actually travelling to the ground to pick up your tickets for most people.
  • jose
    jose Posts: 1,989
    If a ticket costs say £8.50, why not simply say it costs £10 and wrap the £1.50 up in the actual price.
    Unless of course there is some way to buy the ticket for £8.50.
    It is similar to when they advertise their dire ‘hospitality’ as say £100, but that is without VAT so the actual cost is £120.
    Unless there is a way for the ordinary individual fan to simply pay the £100 without paying the VAT. I doubt it though.
  • CaptainRobbo
    CaptainRobbo Posts: 2,825
    edited September 18
    jose said:
    If a ticket costs say £8.50, why not simply say it costs £10 and wrap the £1.50 up in the actual price.
    Unless of course there is some way to buy the ticket for £8.50.
    It is similar to when they advertise their dire ‘hospitality’ as say £100, but that is without VAT so the actual cost is £120.
    Unless there is a way for the ordinary individual fan to simply pay the £100 without paying the VAT. I doubt it though.
    I guess the hospitality is mainly aimed at companies that will be able to claim the VAT back.
    Can be annoying though. 
    Happens in plenty of other industries also.
  • valleynick66
    valleynick66 Posts: 5,758
    Radostanradical said:
    People keep asking what the £1.50 booking fee is actually for, so here’s the simple version. It’s not Charlton charging it. It's the third‑party ticketing company, and that £1.50 covers a bunch of small costs they have every time someone buys a ticket.

    A chunk of it goes on card processing fees (Visa/Mastercard take their cut on every transaction), plus the cost of running the ticketing platform itself, servers, security, fraud checks, all the boring stuff that keeps the system working.

    They also have to fund customer support, even if you never use it, and deal with all the legal/security compliance that comes with handling payments and personal data. On top of that, there’s general business overhead (staff, offices, accounting) and then whatever small profit margin they build into the fee. So the £1.50 isn’t the club rinsing anyone it’s the ticketing provider covering their costs for processing the order.

    Also as stated that £1.50 is less than the cost of actually travelling to the ground to pick up your tickets for most people.
    Are you stating the ‘contract’ the club have with the ticket platform requires them to levy the fee (and it goes to them not the club) ? How do you definitively know that?

    Alternatively are you just describing what the £1.50 goes towards offsetting?

    If the latter it doesn’t fully hold true as if you go in person there is no fee and likewise postage was free. 

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