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Blackwall Tunnel penalty
Comments
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Yeah no doubt it is but to me, if they’re going to accuse you of breaking traffic laws and demanding money, it should be properly checked. Obviously they wouldn’t make as much money out of us if they did but then again, they argue it’s not about raising revenue but keeping traffic flowing so maybe they should.Covered End said:
I would assume these fines are automated if you stop on a box junction.DaveMehmet said:
It certainly is a ball-ache to set up but thankfully once I'd done it, seems to work for me. Like anything related to parking or road use in this country though, it appears to be deliberately set up to catch people out. Motorists are a massive cash cow. My wife got caught in a box junction recently when a tosser in the right hand lane cut across her as she started to move. The video evidence clearly showed she waited until there was space before moving forward and anyone with half a brain cell could see she was in the right but they still sent the penalty notice. She got let off but how many others don't appeal and just pay up?RC_CAFC said:Personally think it’s one of the worst websites/systems ever devised and it’s been deliberately created to make money. I also got charged after setting it up. I did successfully appeal but it’s honestly a disgrace.
I'd be very surprised if they are analysed for validity before being sent.1 -
All these problems with TFL don't surprise me one bit. They don't know their arse from their elbow half the time.2
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That is so, so true.O-Randy-Hunt said:All these problems with TFL don't surprise me one bit. They don't know their arse from their elbow half the time.
The organisation is a disgrace and needs urgent reform.1 -
Just set it up and unless I've done something wrong didn't think it was that bad.SE10Addick said:The website for paying the Blackwall Tunnel is absolutely diabolical.
I work in tech. I've always worked on websites. I've worked on designing and building websites. But even I got stupidly confused when trying to pay the fee.
Without getting political, it's almost like they want you to fail....
Just created a charging account then set up auto pay0 -
Most people are fine if they setup autopay prior to driving through the tunnel. Its eiher setting up autopay after entering the tunnel or actually trying to pay on a site which has no logic where the problems begin.Talal said:
Just set it up and unless I've done something wrong didn't think it was that bad.SE10Addick said:The website for paying the Blackwall Tunnel is absolutely diabolical.
I work in tech. I've always worked on websites. I've worked on designing and building websites. But even I got stupidly confused when trying to pay the fee.
Without getting political, it's almost like they want you to fail....
Just created a charging account then set up auto pay
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I see. Thankful for this thread as I doubt I'd have set it up before using the tunnel next week otherwise.BalladMan said:
Most people are fine if they setup autopay prior to driving through the tunnel. Its eiher setting up autopay after entering the tunnel or actually trying to pay on a site which has no logic where the problems begin.Talal said:
Just set it up and unless I've done something wrong didn't think it was that bad.SE10Addick said:The website for paying the Blackwall Tunnel is absolutely diabolical.
I work in tech. I've always worked on websites. I've worked on designing and building websites. But even I got stupidly confused when trying to pay the fee.
Without getting political, it's almost like they want you to fail....
Just created a charging account then set up auto pay0 -
This 100%.Fortune 82nd Minute said:
That is so, so true.O-Randy-Hunt said:All these problems with TFL don't surprise me one bit. They don't know their arse from their elbow half the time.
The organisation is a disgrace and needs urgent reform.
And I work for them1 -
Half the problem they have is recruiting from within, so you have a complete idiot getting a job that their mate (line manager) has advertised on said idiots skill set (or lack of). Couple that with the fact that there are not many who do a 20 hour week, let alone the 35 they are billing, gives you what you presently have.1
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Welcome to khans London, one of the reasons we moved out, after living there for 53 years.0
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Don’t you get a promotion recently mate?R0TW said:Half the problem they have is recruiting from within, so you have a complete idiot getting a job that their mate (line manager) has advertised on said idiots skill set (or lack of). Couple that with the fact that there are not many who do a 20 hour week, let alone the 35 they are billing, gives you what you presently have.2 -
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Is the Blackwell Tunnel better at penalties than Nicky Bailey?1
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Can you ask for a VAR review?0
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Miles better, never gets off the groundCaptainRobbo said:Is the Blackwell Tunnel better at penalties than Nicky Bailey?
Or out of the ground to be fair....0 -
After several letters going back and forth over the same points, I received a letter this morning advising that TfL have cancelled the penalty charge.
I think it was the phone log of my original call that saved the day, although it may either have been my complaint that they hadn't followed the correct procedure, or my complaint that they sent two identical letters out on the same day that had "Notice of DISREGARD" on them.
I told them that I viewed that literally and was unimpressed that they hadn't even read my appeal letter.
Thanks again to you all, but especially to Chizz, who gave me some great advice that gave me the will to appeal and keep appealing.
I feel that a Citizen Smith cry of "POWER TO THE PEOPLE......." is appropriate.9 -
TFL are no better than the likes of Chris Farnell.
Grifters of the highest order that think that they can bully and intimidate people out of money just because they've got some fancy letter heads and a PhD in chatting absolute bullsh*t.
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So tomorrow we have an online appeal meeting as despite sending TFL a screenshot of our original payment for the tunnel showing the date of payment and the date it was paid for and also sending them a copy of the receipt they sent us and a screenshot of the transaction from our bank account and also as requested the fix six and last four digits of the card used to pay it along with the expiry date of the card they still claim we didn’t pay it and have rejected our appeal meaning we now have to got to an independent adjudicator to get the fine removed.I’m absolutely at a loss to understand how it’s gotten this far, the last time my wife spoke to the they said ‘but we have no record of this transaction’
Mind boggling frankly.0 -
When they first started charging I had a real issue setting up an account. Managed it in the end but they could make it simple like the Dartford Crossing. I choose to go to games that way now!0
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It is mind boggling and exasperating when basic procedures like this do not appear to work. I would just mention one simple thing, just a thought and with no experience or inside knowledge in this, is it worth double checking you sent your stuff to the right address, and could it be worth ringing whoever to make sure it was received, even at this stage?buckshee said:So tomorrow we have an online appeal meeting as despite sending TFL a screenshot of our original payment for the tunnel showing the date of payment and the date it was paid for and also sending them a copy of the receipt they sent us and a screenshot of the transaction from our bank account and also as requested the fix six and last four digits of the card used to pay it along with the expiry date of the card they still claim we didn’t pay it and have rejected our appeal meaning we now have to got to an independent adjudicator to get the fine removed.I’m absolutely at a loss to understand how it’s gotten this far, the last time my wife spoke to the they said ‘but we have no record of this transaction’
Mind boggling frankly.0 -
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If I was managing the process I would say, we are charging people for something they have had free for years. At the very least we need to make it as simple as possible to use/pay. What the person managing the process clearly decided was as the customers have no choice it doesn't matter. It is like customer service is no longer of any importance.2
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Car owners are not customers, they're cash cows.MuttleyCAFC said:If I was managing the process I would say, we are charging people for something they have had free for years. At the very least we need to make it as simple as possible to use/pay. What the person managing the process clearly decided was as the customers have no choice it doesn't matter. It is like customer service is no longer of any importance.1 -
Forgot to pay the Ulez charge on the Sunday after the Oxford home game after staying over, paid for the Saturday.
£12.50 turns into £90.00 if paid within 14 days, even that is 14 days from the notice being sent, not arriving at my address.
Absolute wankers, although I have the right to appeal, yep, that will work won't it!0 -
It’s done via their website, mental thing is once sent you can’t view what you’ve sent. Must’ve phoned them a dozen times during the process but the trouble is the ones that answer the phone aren’t the ones that make any decisions.swords_alive said:
It is mind boggling and exasperating when basic procedures like this do not appear to work. I would just mention one simple thing, just a thought and with no experience or inside knowledge in this, is it worth double checking you sent your stuff to the right address, and could it be worth ringing whoever to make sure it was received, even at this stage?buckshee said:So tomorrow we have an online appeal meeting as despite sending TFL a screenshot of our original payment for the tunnel showing the date of payment and the date it was paid for and also sending them a copy of the receipt they sent us and a screenshot of the transaction from our bank account and also as requested the fix six and last four digits of the card used to pay it along with the expiry date of the card they still claim we didn’t pay it and have rejected our appeal meaning we now have to got to an independent adjudicator to get the fine removed.I’m absolutely at a loss to understand how it’s gotten this far, the last time my wife spoke to the they said ‘but we have no record of this transaction’
Mind boggling frankly.0 -
All done and finally sorted!!!
indepedant adjudicator took one look at our receipts etc and said he had no option but to allow our appeal. Mad thing is he could’ve done that in advance and we wouldn’t have needed all the crap we’ve been through.12 -
As an aside, I recently saw that the independent parking adjudicator said 2 London Boroughs never contest any appeals, and was exasperated about the wasted time and bureaucracy.1
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Well done on not just handing over your hard earned to these shysters. Make them work for it and appeal everything even if you're bang to rights. Many will just pay up because they can't be bothered to write a letter or email. I get it's a pain in the arse but it's better than just paying up.buckshee said:All done and finally sorted!!!
indepedant adjudicator took one look at our receipts etc and said he had no option but to allow our appeal. Mad thing is he could’ve done that in advance and we wouldn’t have needed all the crap we’ve been through.2 -
Good news buckshee and glad you 'won'
But what a complete waste of everyone's time, especially yours
W#nkers the lot of them!0 -
They emailed confirmation that we were successful at 3am today!Also as another note when we appealed we questioned if we were unsuccessful would we still be paying the £90 fine as if that wasn’t the case then I may well have paid it rather than take the chance. They told my wife it would stay at £90, when we got the email today it turns out before we won yesterday it had gone up to £180 so if we’d lost that’s what we’d be paying.Utter crooks.0
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I doubt if there is a "person" managing any of this. It's just a computer system that doesn't work very well. (AI anyone?). No person or group of people will ever accept the blame or responsibility for this. Welcome to 2026.MuttleyCAFC said:If I was managing the process I would say, we are charging people for something they have had free for years. At the very least we need to make it as simple as possible to use/pay. What the person managing the process clearly decided was as the customers have no choice it doesn't matter. It is like customer service is no longer of any importance.0
