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Tiered Membership Scheme Incoming?
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jose said:I get two season tickets, subscribe annually to Charlton TV in order to watch matches from abroad every single match I don’t attend at £10 a pop.
I have no illusions that the authorities at the club regard me with contempt, seeing ‘the fans’ as ballast.
My relationship with my local club is a personal enduring one, that survives regimes and the sneering attitude of the decision makers and other staffers I sometimes encounter.
I contribute a lot and always have done, not as much as @bobmunro probably does, but as much as many other anonymous fans like me contribute.
However I agree with Airman, going after a supporter like me to squeeze even more from my annually diminishing income is a poor approach.Those employed by the club would be better served going the hard miles to get new ‘ordinary’ support rather than going after me, but I think the hard miles are not as attractive a gain for those with limited ambitions compared to hiking prices, messing about at the margins, acquiring ‘sponsorship’ and trying to sell what I believe is laughingly called ‘hospitality’.
The bedrock of fans are people like me, but we should not simply be there to be exploited.
One specific is the ‘sell’ that season ticket holders can get into live U21 games. That is not allowed at Sparrows Lane. OK, reasons and all that, so if season ticket holders are prevented from watching live U21 games, then in my view the streaming from Sparrows Lane should be free for everybody on YouTube. We play Cardiff City away at U21 level tomorrow, and previously you could always watch that particular away match free on YouTube.
So there you have it, my complaining post but with a positive suggestion at the end.You support the club no more or no less than I do, or any other fan.We all live through the good times (not often enough) and the bad times (all too often) yet we all continue to proudly call Charlton Athletic our club.4 -
Pretty much sums up my thoughts, @jose.
As a regular Crossbars' patron, and a VG member whose number is seemingly stuck with super glue at the bottom of the "hat", should continuing to meet with friends & family there prior to ko in future be at risk due to an entry fee , I'm afraid VG would be the loser....
Perhaps those who scoff at Lifers' concern at being told they will have to move away from their usual seats, might take a minute to envisage just how their Valley matchdays might impacted should THEY be in their twilight years....
For our group of 70+ year olds plus younger supporters, meeting up in the lounge up to 3 hours before ko to ensure we grab a table/chairs plays a big part in our matchday experience. Several members of the group could not stand for this period of time - end of. Local hostelries are few & far between as well as requiring walking a substantial distance from the Ground both ways . A similar impact would be on families with young children who enjoy the Crossbars meeting place- safe , warm & friendly.
Our club is a FAMILY CLUB & proud of it !
But the implications of the ST announcement plus the upcoming Membership Scheme, with content yet to be divulged but with rumours of a significant change to the away ticket system will be concerning in the least for many of the faithful.
Once again, we are fast becoming "customers" & for me, that is concerning. And could be the tip of the iceberg...
Gavin Carter's lengthy email reminds us that he too is an Addick. But fine words butter no parsnips. Perhaps it's time for a reminder of what our club's fans have overcome over the years & how, without a unified fan base , the current owners would have been forced to look much further afield for a football club to purchase. To understand Charlton Athletic FC, look no further than its support & recognise that regular fans are the lifeblood of this club & must be treated with the respect they deserve. Hospitality & the size of a fan's bank balance is not the be all & end all...
Inevitably I have fallen short of making the point I've tried to make - having no working toilet here since Saturday morning is taking it's toll - but that's now off my insubstantial chest . Once again, I question the validity of the Fan Engagement structure & to what extent the ordinary fans' views are presented to the Board. I can but hope that those making the decisions are made fully aware of our concerns.
Emails to Gavin Carter himself might tick that box as there's no other named contact to field /forward them IMO.
Oh well, I'm uncrossing my legs & off to the nearest public loo now in the hope that our problem is sorted very soon.
4 -
Fanny Fanackapan said:Pretty much sums up my thoughts, @jose.
As a regular Crossbars' patron, and a VG member whose number is seemingly stuck with super glue at the bottom of the "hat", should continuing to meet with friends & family there prior to ko in future be at risk due to an entry fee , I'm afraid VG would be the loser....
Perhaps those who scoff at Lifers' concern at being told they will have to move away from their usual seats, might take a minute to envisage just how their Valley matchdays might impacted should THEY be in their twilight years....
For our group of 70+ year olds plus younger supporters, meeting up in the lounge up to 3 hours before ko to ensure we grab a table/chairs plays a big part in our matchday experience. Several members of the group could not stand for this period of time - end of. Local hostelries are few & far between as well as requiring walking a substantial distance from the Ground both ways . A similar impact would be on families with young children who enjoy the Crossbars meeting place- safe , warm & friendly.
Our club is a FAMILY CLUB & proud of it !
But the implications of the ST announcement plus the upcoming Membership Scheme, with content yet to be divulged but with rumours of a significant change to the away ticket system will be concerning in the least for many of the faithful.
Once again, we are fast becoming "customers" & for me, that is concerning. And could be the tip of the iceberg...
Gavin Carter's lengthy email reminds us that he too is an Addick. But fine words butter no parsnips. Perhaps it's time for a reminder of what our club's fans have overcome over the years & how, without a unified fan base , the current owners would have been forced to look much further afield for a football club to purchase. To understand Charlton Athletic FC, look no further than its support & recognise that regular fans are the lifeblood of this club & must be treated with the respect they deserve. Hospitality & the size of a fan's bank balance is not the be all & end all...
Inevitably I have fallen short of making the point I've tried to make - having no working toilet here since Saturday morning is taking it's toll - but that's now off my insubstantial chest . Once again, I question the validity of the Fan Engagement structure & to what extent the ordinary fans' views are presented to the Board. I can but hope that those making the decisions are made fully aware of our concerns.
Emails to Gavin Carter himself might tick that box as there's no other named contact to field /forward them IMO.
Oh well, I'm uncrossing my legs & off to the nearest public loo now in the hope that our problem is sorted very soon.Fans should be using fans@cafc.co.uk for this, and will be triaged3 -
Please speak plain English !sammy391 said:Fanny Fanackapan said:Pretty much sums up my thoughts, @jose.
As a regular Crossbars' patron, and a VG member whose number is seemingly stuck with super glue at the bottom of the "hat", should continuing to meet with friends & family there prior to ko in future be at risk due to an entry fee , I'm afraid VG would be the loser....
Perhaps those who scoff at Lifers' concern at being told they will have to move away from their usual seats, might take a minute to envisage just how their Valley matchdays might impacted should THEY be in their twilight years....
For our group of 70+ year olds plus younger supporters, meeting up in the lounge up to 3 hours before ko to ensure we grab a table/chairs plays a big part in our matchday experience. Several members of the group could not stand for this period of time - end of. Local hostelries are few & far between as well as requiring walking a substantial distance from the Ground both ways . A similar impact would be on families with young children who enjoy the Crossbars meeting place- safe , warm & friendly.
Our club is a FAMILY CLUB & proud of it !
But the implications of the ST announcement plus the upcoming Membership Scheme, with content yet to be divulged but with rumours of a significant change to the away ticket system will be concerning in the least for many of the faithful.
Once again, we are fast becoming "customers" & for me, that is concerning. And could be the tip of the iceberg...
Gavin Carter's lengthy email reminds us that he too is an Addick. But fine words butter no parsnips. Perhaps it's time for a reminder of what our club's fans have overcome over the years & how, without a unified fan base , the current owners would have been forced to look much further afield for a football club to purchase. To understand Charlton Athletic FC, look no further than its support & recognise that regular fans are the lifeblood of this club & must be treated with the respect they deserve. Hospitality & the size of a fan's bank balance is not the be all & end all...
Inevitably I have fallen short of making the point I've tried to make - having no working toilet here since Saturday morning is taking it's toll - but that's now off my insubstantial chest . Once again, I question the validity of the Fan Engagement structure & to what extent the ordinary fans' views are presented to the Board. I can but hope that those making the decisions are made fully aware of our concerns.
Emails to Gavin Carter himself might tick that box as there's no other named contact to field /forward them IMO.
Oh well, I'm uncrossing my legs & off to the nearest public loo now in the hope that our problem is sorted very soon.Fans shouldn’t using fans@cafc.co.uk for this, and will be triaged
What the feck does your post mean ?8 -
It's a football club, not A and E..sammy391 said:Fanny Fanackapan said:Pretty much sums up my thoughts, @jose.
As a regular Crossbars' patron, and a VG member whose number is seemingly stuck with super glue at the bottom of the "hat", should continuing to meet with friends & family there prior to ko in future be at risk due to an entry fee , I'm afraid VG would be the loser....
Perhaps those who scoff at Lifers' concern at being told they will have to move away from their usual seats, might take a minute to envisage just how their Valley matchdays might impacted should THEY be in their twilight years....
For our group of 70+ year olds plus younger supporters, meeting up in the lounge up to 3 hours before ko to ensure we grab a table/chairs plays a big part in our matchday experience. Several members of the group could not stand for this period of time - end of. Local hostelries are few & far between as well as requiring walking a substantial distance from the Ground both ways . A similar impact would be on families with young children who enjoy the Crossbars meeting place- safe , warm & friendly.
Our club is a FAMILY CLUB & proud of it !
But the implications of the ST announcement plus the upcoming Membership Scheme, with content yet to be divulged but with rumours of a significant change to the away ticket system will be concerning in the least for many of the faithful.
Once again, we are fast becoming "customers" & for me, that is concerning. And could be the tip of the iceberg...
Gavin Carter's lengthy email reminds us that he too is an Addick. But fine words butter no parsnips. Perhaps it's time for a reminder of what our club's fans have overcome over the years & how, without a unified fan base , the current owners would have been forced to look much further afield for a football club to purchase. To understand Charlton Athletic FC, look no further than its support & recognise that regular fans are the lifeblood of this club & must be treated with the respect they deserve. Hospitality & the size of a fan's bank balance is not the be all & end all...
Inevitably I have fallen short of making the point I've tried to make - having no working toilet here since Saturday morning is taking it's toll - but that's now off my insubstantial chest . Once again, I question the validity of the Fan Engagement structure & to what extent the ordinary fans' views are presented to the Board. I can but hope that those making the decisions are made fully aware of our concerns.
Emails to Gavin Carter himself might tick that box as there's no other named contact to field /forward them IMO.
Oh well, I'm uncrossing my legs & off to the nearest public loo now in the hope that our problem is sorted very soon.Fans shouldn’t using fans@cafc.co.uk for this, and will be triaged7 -
What's ridiculous about a ticket being classed as a ticket?The Red Robin said:Not a Charlton problem necessarily but I’m sure I’m not alone. We generally go as a three or four to away games, one of the group is my six-year old. I find it ridiculous sometimes that a child ticket is classed as one of the two when there’s a two ticket limit. We end up sitting separately a lot of the time.
If someone wants to take their 3 kids, should they be entitled to 5 tickets?
I'd imagine the whole reason it is 2 tickets per person in the first place is so that someone is able to take the child, it is it's entire purpose.9 -
If 4 people have points, surely all 4 are entitled to a ticket/allocation no matter the age ? Do children not earn points too ?3
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Yeah, if when buying them you have made sure to allocate eveything appropriately. Kids cant be valley gold members so if you were relying for priority on VG currently, and tickets per adult went down to 1 per person, you couldnt bring a junior j tip you got to your without valley gold tier for purchase0
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Autocorrect has fucked me there!Fanny Fanackapan said:
Please speak plain English !sammy391 said:Fanny Fanackapan said:Pretty much sums up my thoughts, @jose.
As a regular Crossbars' patron, and a VG member whose number is seemingly stuck with super glue at the bottom of the "hat", should continuing to meet with friends & family there prior to ko in future be at risk due to an entry fee , I'm afraid VG would be the loser....
Perhaps those who scoff at Lifers' concern at being told they will have to move away from their usual seats, might take a minute to envisage just how their Valley matchdays might impacted should THEY be in their twilight years....
For our group of 70+ year olds plus younger supporters, meeting up in the lounge up to 3 hours before ko to ensure we grab a table/chairs plays a big part in our matchday experience. Several members of the group could not stand for this period of time - end of. Local hostelries are few & far between as well as requiring walking a substantial distance from the Ground both ways . A similar impact would be on families with young children who enjoy the Crossbars meeting place- safe , warm & friendly.
Our club is a FAMILY CLUB & proud of it !
But the implications of the ST announcement plus the upcoming Membership Scheme, with content yet to be divulged but with rumours of a significant change to the away ticket system will be concerning in the least for many of the faithful.
Once again, we are fast becoming "customers" & for me, that is concerning. And could be the tip of the iceberg...
Gavin Carter's lengthy email reminds us that he too is an Addick. But fine words butter no parsnips. Perhaps it's time for a reminder of what our club's fans have overcome over the years & how, without a unified fan base , the current owners would have been forced to look much further afield for a football club to purchase. To understand Charlton Athletic FC, look no further than its support & recognise that regular fans are the lifeblood of this club & must be treated with the respect they deserve. Hospitality & the size of a fan's bank balance is not the be all & end all...
Inevitably I have fallen short of making the point I've tried to make - having no working toilet here since Saturday morning is taking it's toll - but that's now off my insubstantial chest . Once again, I question the validity of the Fan Engagement structure & to what extent the ordinary fans' views are presented to the Board. I can but hope that those making the decisions are made fully aware of our concerns.
Emails to Gavin Carter himself might tick that box as there's no other named contact to field /forward them IMO.
Oh well, I'm uncrossing my legs & off to the nearest public loo now in the hope that our problem is sorted very soon.Fans shouldn’t using fans@cafc.co.uk for this, and will be triaged
What the feck does your post mean ?All fan issues, queries and engagements should be directed to fans@cafc.co.uk - as has been the case for a few years now!The club what this to be the main route for fans.0 -
Ah yes, Doris the tea lady can absolutely answer questions on Disability Seating, whilst organising the Audio Loops for Visually Impared Fans on top of fixing the blocks AC Stand bogs…redbuttle said:
It's a football club, not A and E..sammy391 said:Fanny Fanackapan said:Pretty much sums up my thoughts, @jose.
As a regular Crossbars' patron, and a VG member whose number is seemingly stuck with super glue at the bottom of the "hat", should continuing to meet with friends & family there prior to ko in future be at risk due to an entry fee , I'm afraid VG would be the loser....
Perhaps those who scoff at Lifers' concern at being told they will have to move away from their usual seats, might take a minute to envisage just how their Valley matchdays might impacted should THEY be in their twilight years....
For our group of 70+ year olds plus younger supporters, meeting up in the lounge up to 3 hours before ko to ensure we grab a table/chairs plays a big part in our matchday experience. Several members of the group could not stand for this period of time - end of. Local hostelries are few & far between as well as requiring walking a substantial distance from the Ground both ways . A similar impact would be on families with young children who enjoy the Crossbars meeting place- safe , warm & friendly.
Our club is a FAMILY CLUB & proud of it !
But the implications of the ST announcement plus the upcoming Membership Scheme, with content yet to be divulged but with rumours of a significant change to the away ticket system will be concerning in the least for many of the faithful.
Once again, we are fast becoming "customers" & for me, that is concerning. And could be the tip of the iceberg...
Gavin Carter's lengthy email reminds us that he too is an Addick. But fine words butter no parsnips. Perhaps it's time for a reminder of what our club's fans have overcome over the years & how, without a unified fan base , the current owners would have been forced to look much further afield for a football club to purchase. To understand Charlton Athletic FC, look no further than its support & recognise that regular fans are the lifeblood of this club & must be treated with the respect they deserve. Hospitality & the size of a fan's bank balance is not the be all & end all...
Inevitably I have fallen short of making the point I've tried to make - having no working toilet here since Saturday morning is taking it's toll - but that's now off my insubstantial chest . Once again, I question the validity of the Fan Engagement structure & to what extent the ordinary fans' views are presented to the Board. I can but hope that those making the decisions are made fully aware of our concerns.
Emails to Gavin Carter himself might tick that box as there's no other named contact to field /forward them IMO.
Oh well, I'm uncrossing my legs & off to the nearest public loo now in the hope that our problem is sorted very soon.Fans shouldn’t using fans@cafc.co.uk for this, and will be triaged
Emails obviously get triaged and forwarded to the relevant department/staff0 -
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Well CAST should inform the EFL this, as the club appears to be not adhering to the regulations set out below.sammy391 said:
Autocorrect has fucked me there!Fanny Fanackapan said:
Please speak plain English !sammy391 said:Fanny Fanackapan said:Pretty much sums up my thoughts, @jose.
As a regular Crossbars' patron, and a VG member whose number is seemingly stuck with super glue at the bottom of the "hat", should continuing to meet with friends & family there prior to ko in future be at risk due to an entry fee , I'm afraid VG would be the loser....
Perhaps those who scoff at Lifers' concern at being told they will have to move away from their usual seats, might take a minute to envisage just how their Valley matchdays might impacted should THEY be in their twilight years....
For our group of 70+ year olds plus younger supporters, meeting up in the lounge up to 3 hours before ko to ensure we grab a table/chairs plays a big part in our matchday experience. Several members of the group could not stand for this period of time - end of. Local hostelries are few & far between as well as requiring walking a substantial distance from the Ground both ways . A similar impact would be on families with young children who enjoy the Crossbars meeting place- safe , warm & friendly.
Our club is a FAMILY CLUB & proud of it !
But the implications of the ST announcement plus the upcoming Membership Scheme, with content yet to be divulged but with rumours of a significant change to the away ticket system will be concerning in the least for many of the faithful.
Once again, we are fast becoming "customers" & for me, that is concerning. And could be the tip of the iceberg...
Gavin Carter's lengthy email reminds us that he too is an Addick. But fine words butter no parsnips. Perhaps it's time for a reminder of what our club's fans have overcome over the years & how, without a unified fan base , the current owners would have been forced to look much further afield for a football club to purchase. To understand Charlton Athletic FC, look no further than its support & recognise that regular fans are the lifeblood of this club & must be treated with the respect they deserve. Hospitality & the size of a fan's bank balance is not the be all & end all...
Inevitably I have fallen short of making the point I've tried to make - having no working toilet here since Saturday morning is taking it's toll - but that's now off my insubstantial chest . Once again, I question the validity of the Fan Engagement structure & to what extent the ordinary fans' views are presented to the Board. I can but hope that those making the decisions are made fully aware of our concerns.
Emails to Gavin Carter himself might tick that box as there's no other named contact to field /forward them IMO.
Oh well, I'm uncrossing my legs & off to the nearest public loo now in the hope that our problem is sorted very soon.Fans shouldn’t using fans@cafc.co.uk for this, and will be triaged
What the feck does your post mean ?All fan issues, queries and engagements should be directed to fans@cafc.co.uk - as has been the case for a few years now!The club what this to be the main route for fans.
As part of the EFL's regulatory requirements since 2012/13, Clubs must appoint a Supporter Liaison Officer (SLO) and this person(s) must act a point of contact for supporters; while also providing a link between fans/fan groups and a Club’s senior staff and ownership.
SLOs can help to facilitate dialogue on key matters and support a consultative approach between a Club and its fans. Their remit often includes liaising between both home and away supporters, while often being visible and available on matchdays themselves.
https://www.efl.com/supporters/slos/4 -
Do we currently have a SLO, @sammy391 ?clive said:
Well the CAST should inform the EFL this, as the club appears to be not adhering to the regulations set out below.sammy391 said:
Autocorrect has fucked me there!Fanny Fanackapan said:
Please speak plain English !sammy391 said:Fanny Fanackapan said:Pretty much sums up my thoughts, @jose.
As a regular Crossbars' patron, and a VG member whose number is seemingly stuck with super glue at the bottom of the "hat", should continuing to meet with friends & family there prior to ko in future be at risk due to an entry fee , I'm afraid VG would be the loser....
Perhaps those who scoff at Lifers' concern at being told they will have to move away from their usual seats, might take a minute to envisage just how their Valley matchdays might impacted should THEY be in their twilight years....
For our group of 70+ year olds plus younger supporters, meeting up in the lounge up to 3 hours before ko to ensure we grab a table/chairs plays a big part in our matchday experience. Several members of the group could not stand for this period of time - end of. Local hostelries are few & far between as well as requiring walking a substantial distance from the Ground both ways . A similar impact would be on families with young children who enjoy the Crossbars meeting place- safe , warm & friendly.
Our club is a FAMILY CLUB & proud of it !
But the implications of the ST announcement plus the upcoming Membership Scheme, with content yet to be divulged but with rumours of a significant change to the away ticket system will be concerning in the least for many of the faithful.
Once again, we are fast becoming "customers" & for me, that is concerning. And could be the tip of the iceberg...
Gavin Carter's lengthy email reminds us that he too is an Addick. But fine words butter no parsnips. Perhaps it's time for a reminder of what our club's fans have overcome over the years & how, without a unified fan base , the current owners would have been forced to look much further afield for a football club to purchase. To understand Charlton Athletic FC, look no further than its support & recognise that regular fans are the lifeblood of this club & must be treated with the respect they deserve. Hospitality & the size of a fan's bank balance is not the be all & end all...
Inevitably I have fallen short of making the point I've tried to make - having no working toilet here since Saturday morning is taking it's toll - but that's now off my insubstantial chest . Once again, I question the validity of the Fan Engagement structure & to what extent the ordinary fans' views are presented to the Board. I can but hope that those making the decisions are made fully aware of our concerns.
Emails to Gavin Carter himself might tick that box as there's no other named contact to field /forward them IMO.
Oh well, I'm uncrossing my legs & off to the nearest public loo now in the hope that our problem is sorted very soon.Fans shouldn’t using fans@cafc.co.uk for this, and will be triaged
What the feck does your post mean ?All fan issues, queries and engagements should be directed to fans@cafc.co.uk - as has been the case for a few years now!The club what this to be the main route for fans.
As part of the EFL's regulatory requirements since 2012/13, Clubs must appoint a Supporter Liaison Officer (SLO) and this person(s) must act a point of contact for supporters; while also providing a link between fans/fan groups and a Club’s senior staff and ownership.
SLOs can help to facilitate dialogue on key matters and support a consultative approach between a Club and its fans. Their remit often includes liaising between both home and away supporters, while often being visible and available on matchdays themselves.
https://www.efl.com/supporters/slos/
If so, surely a named contact should be posted on the Fan Engagement "pyramid" .
If not, then an email addressed to fans@cafc.c.uk should elicit a response from who ? Very difficult to know who / when someone might check the email address to reply.
TBH, if I wanted to highlight an issue, important to me, I might use the above but would definitely copy in the member of the SMT responsible for said department...but then I wouldn't be able to check the OS for the appropriate person anyway !
So, it seems that Gavin Carter might be the best option after all....
1 -
I find it so odd that many of our "loyal" customers seem to have a problem with the club doing whats best for them as a business.
It's long been established common sense that for a club to survive (and thrive) they need to attract new customers, just constantly rehashing the same thing each season to keep a, by definition, dwindling section of our fanbase happy at the expense of newer customers isnt good business sense.
The club clearly looks at Valley Gold as it currently exists as a loss and feel they can shift tickets without offering this incentive.3 -
Sincerely Fanny, if you need seats etc for some of your group have you actually tried contacting the club beforehand and request a table is reserved in crossbars?Fanny Fanackapan said:Pretty much sums up my thoughts, @jose.
As a regular Crossbars' patron, and a VG member whose number is seemingly stuck with super glue at the bottom of the "hat", should continuing to meet with friends & family there prior to ko in future be at risk due to an entry fee , I'm afraid VG would be the loser....
Perhaps those who scoff at Lifers' concern at being told they will have to move away from their usual seats, might take a minute to envisage just how their Valley matchdays might impacted should THEY be in their twilight years....
For our group of 70+ year olds plus younger supporters, meeting up in the lounge up to 3 hours before ko to ensure we grab a table/chairs plays a big part in our matchday experience. Several members of the group could not stand for this period of time - end of. Local hostelries are few & far between as well as requiring walking a substantial distance from the Ground both ways . A similar impact would be on families with young children who enjoy the Crossbars meeting place- safe , warm & friendly.
Our club is a FAMILY CLUB & proud of it !
But the implications of the ST announcement plus the upcoming Membership Scheme, with content yet to be divulged but with rumours of a significant change to the away ticket system will be concerning in the least for many of the faithful.
Once again, we are fast becoming "customers" & for me, that is concerning. And could be the tip of the iceberg...
Gavin Carter's lengthy email reminds us that he too is an Addick. But fine words butter no parsnips. Perhaps it's time for a reminder of what our club's fans have overcome over the years & how, without a unified fan base , the current owners would have been forced to look much further afield for a football club to purchase. To understand Charlton Athletic FC, look no further than its support & recognise that regular fans are the lifeblood of this club & must be treated with the respect they deserve. Hospitality & the size of a fan's bank balance is not the be all & end all...
Inevitably I have fallen short of making the point I've tried to make - having no working toilet here since Saturday morning is taking it's toll - but that's now off my insubstantial chest . Once again, I question the validity of the Fan Engagement structure & to what extent the ordinary fans' views are presented to the Board. I can but hope that those making the decisions are made fully aware of our concerns.
Emails to Gavin Carter himself might tick that box as there's no other named contact to field /forward them IMO.
Oh well, I'm uncrossing my legs & off to the nearest public loo now in the hope that our problem is sorted very soon.
Im sure something could be sorted out .
I do feel saying they dont care about "regular" fans is a bit off, who is to say what a "regular" fan is ? May be an unpopular opinion but a fan who has been attending for 2/3 years has just as much right to come and use facilities as fans who have been coming 20+ years.0 -
In a competition between the two, the club wins in injury time.redbuttle said:
It's a football club, not A and E..sammy391 said:Fanny Fanackapan said:Pretty much sums up my thoughts, @jose.
As a regular Crossbars' patron, and a VG member whose number is seemingly stuck with super glue at the bottom of the "hat", should continuing to meet with friends & family there prior to ko in future be at risk due to an entry fee , I'm afraid VG would be the loser....
Perhaps those who scoff at Lifers' concern at being told they will have to move away from their usual seats, might take a minute to envisage just how their Valley matchdays might impacted should THEY be in their twilight years....
For our group of 70+ year olds plus younger supporters, meeting up in the lounge up to 3 hours before ko to ensure we grab a table/chairs plays a big part in our matchday experience. Several members of the group could not stand for this period of time - end of. Local hostelries are few & far between as well as requiring walking a substantial distance from the Ground both ways . A similar impact would be on families with young children who enjoy the Crossbars meeting place- safe , warm & friendly.
Our club is a FAMILY CLUB & proud of it !
But the implications of the ST announcement plus the upcoming Membership Scheme, with content yet to be divulged but with rumours of a significant change to the away ticket system will be concerning in the least for many of the faithful.
Once again, we are fast becoming "customers" & for me, that is concerning. And could be the tip of the iceberg...
Gavin Carter's lengthy email reminds us that he too is an Addick. But fine words butter no parsnips. Perhaps it's time for a reminder of what our club's fans have overcome over the years & how, without a unified fan base , the current owners would have been forced to look much further afield for a football club to purchase. To understand Charlton Athletic FC, look no further than its support & recognise that regular fans are the lifeblood of this club & must be treated with the respect they deserve. Hospitality & the size of a fan's bank balance is not the be all & end all...
Inevitably I have fallen short of making the point I've tried to make - having no working toilet here since Saturday morning is taking it's toll - but that's now off my insubstantial chest . Once again, I question the validity of the Fan Engagement structure & to what extent the ordinary fans' views are presented to the Board. I can but hope that those making the decisions are made fully aware of our concerns.
Emails to Gavin Carter himself might tick that box as there's no other named contact to field /forward them IMO.
Oh well, I'm uncrossing my legs & off to the nearest public loo now in the hope that our problem is sorted very soon.Fans shouldn’t using fans@cafc.co.uk for this, and will be triaged3 -
If there’s a group of 4 of you that regularly go, then only 2 of you need to have sufficient points - it’s a very generous system. Children get points for season tickets / home tickets / away tickets like everyone else.The Red Robin said:Not a Charlton problem necessarily but I’m sure I’m not alone. We generally go as a three or four to away games, one of the group is my six-year old. I find it ridiculous sometimes that a child ticket is classed as one of the two when there’s a two ticket limit. We end up sitting separately a lot of the time.1 -
This has been stressed to the club SMT numerous times since Lisa Squires left.clive said:
Well CAST should inform the EFL this, as the club appears to be not adhering to the regulations set out below.sammy391 said:
Autocorrect has fucked me there!Fanny Fanackapan said:
Please speak plain English !sammy391 said:Fanny Fanackapan said:Pretty much sums up my thoughts, @jose.
As a regular Crossbars' patron, and a VG member whose number is seemingly stuck with super glue at the bottom of the "hat", should continuing to meet with friends & family there prior to ko in future be at risk due to an entry fee , I'm afraid VG would be the loser....
Perhaps those who scoff at Lifers' concern at being told they will have to move away from their usual seats, might take a minute to envisage just how their Valley matchdays might impacted should THEY be in their twilight years....
For our group of 70+ year olds plus younger supporters, meeting up in the lounge up to 3 hours before ko to ensure we grab a table/chairs plays a big part in our matchday experience. Several members of the group could not stand for this period of time - end of. Local hostelries are few & far between as well as requiring walking a substantial distance from the Ground both ways . A similar impact would be on families with young children who enjoy the Crossbars meeting place- safe , warm & friendly.
Our club is a FAMILY CLUB & proud of it !
But the implications of the ST announcement plus the upcoming Membership Scheme, with content yet to be divulged but with rumours of a significant change to the away ticket system will be concerning in the least for many of the faithful.
Once again, we are fast becoming "customers" & for me, that is concerning. And could be the tip of the iceberg...
Gavin Carter's lengthy email reminds us that he too is an Addick. But fine words butter no parsnips. Perhaps it's time for a reminder of what our club's fans have overcome over the years & how, without a unified fan base , the current owners would have been forced to look much further afield for a football club to purchase. To understand Charlton Athletic FC, look no further than its support & recognise that regular fans are the lifeblood of this club & must be treated with the respect they deserve. Hospitality & the size of a fan's bank balance is not the be all & end all...
Inevitably I have fallen short of making the point I've tried to make - having no working toilet here since Saturday morning is taking it's toll - but that's now off my insubstantial chest . Once again, I question the validity of the Fan Engagement structure & to what extent the ordinary fans' views are presented to the Board. I can but hope that those making the decisions are made fully aware of our concerns.
Emails to Gavin Carter himself might tick that box as there's no other named contact to field /forward them IMO.
Oh well, I'm uncrossing my legs & off to the nearest public loo now in the hope that our problem is sorted very soon.Fans shouldn’t using fans@cafc.co.uk for this, and will be triaged
What the feck does your post mean ?All fan issues, queries and engagements should be directed to fans@cafc.co.uk - as has been the case for a few years now!The club what this to be the main route for fans.
As part of the EFL's regulatory requirements since 2012/13, Clubs must appoint a Supporter Liaison Officer (SLO) and this person(s) must act a point of contact for supporters; while also providing a link between fans/fan groups and a Club’s senior staff and ownership.
SLOs can help to facilitate dialogue on key matters and support a consultative approach between a Club and its fans. Their remit often includes liaising between both home and away supporters, while often being visible and available on matchdays themselves.
https://www.efl.com/supporters/slos/It was also flagged today, directly to GC4 -
Fanny Fanackapan said:
Do we currently have a SLO, @sammy391 ?clive said:
Well the CAST should inform the EFL this, as the club appears to be not adhering to the regulations set out below.sammy391 said:
Autocorrect has fucked me there!Fanny Fanackapan said:
Please speak plain English !sammy391 said:Fanny Fanackapan said:Pretty much sums up my thoughts, @jose.
As a regular Crossbars' patron, and a VG member whose number is seemingly stuck with super glue at the bottom of the "hat", should continuing to meet with friends & family there prior to ko in future be at risk due to an entry fee , I'm afraid VG would be the loser....
Perhaps those who scoff at Lifers' concern at being told they will have to move away from their usual seats, might take a minute to envisage just how their Valley matchdays might impacted should THEY be in their twilight years....
For our group of 70+ year olds plus younger supporters, meeting up in the lounge up to 3 hours before ko to ensure we grab a table/chairs plays a big part in our matchday experience. Several members of the group could not stand for this period of time - end of. Local hostelries are few & far between as well as requiring walking a substantial distance from the Ground both ways . A similar impact would be on families with young children who enjoy the Crossbars meeting place- safe , warm & friendly.
Our club is a FAMILY CLUB & proud of it !
But the implications of the ST announcement plus the upcoming Membership Scheme, with content yet to be divulged but with rumours of a significant change to the away ticket system will be concerning in the least for many of the faithful.
Once again, we are fast becoming "customers" & for me, that is concerning. And could be the tip of the iceberg...
Gavin Carter's lengthy email reminds us that he too is an Addick. But fine words butter no parsnips. Perhaps it's time for a reminder of what our club's fans have overcome over the years & how, without a unified fan base , the current owners would have been forced to look much further afield for a football club to purchase. To understand Charlton Athletic FC, look no further than its support & recognise that regular fans are the lifeblood of this club & must be treated with the respect they deserve. Hospitality & the size of a fan's bank balance is not the be all & end all...
Inevitably I have fallen short of making the point I've tried to make - having no working toilet here since Saturday morning is taking it's toll - but that's now off my insubstantial chest . Once again, I question the validity of the Fan Engagement structure & to what extent the ordinary fans' views are presented to the Board. I can but hope that those making the decisions are made fully aware of our concerns.
Emails to Gavin Carter himself might tick that box as there's no other named contact to field /forward them IMO.
Oh well, I'm uncrossing my legs & off to the nearest public loo now in the hope that our problem is sorted very soon.Fans shouldn’t using fans@cafc.co.uk for this, and will be triaged
What the feck does your post mean ?All fan issues, queries and engagements should be directed to fans@cafc.co.uk - as has been the case for a few years now!The club what this to be the main route for fans.
As part of the EFL's regulatory requirements since 2012/13, Clubs must appoint a Supporter Liaison Officer (SLO) and this person(s) must act a point of contact for supporters; while also providing a link between fans/fan groups and a Club’s senior staff and ownership.
SLOs can help to facilitate dialogue on key matters and support a consultative approach between a Club and its fans. Their remit often includes liaising between both home and away supporters, while often being visible and available on matchdays themselves.
https://www.efl.com/supporters/slos/
If so, surely a named contact should be posted on the Fan Engagement "pyramid" .
If not, then an email addressed to fans@cafc.c.uk should elicit a response from who ? Very difficult to know who / when someone might check the email address to reply.
TBH, if I wanted to highlight an issue, important to me, I might use the above but would definitely copy in the member of the SMT responsible for said department...but then I wouldn't be able to check the OS for the appropriate person anyway !
So, it seems that Gavin Carter might be the best option after all....We have a new Fan Engagement Officer, who has been in the job a week or so.
I’m not too sure whether she will be the named SLO, but it would suggest so if her predecessors Evie O’Sullivan was…
I’m presuming that the club will make an announcement to that effect, although they didn’t do it for Evie (who left the club after a month or two!)
fans@cafc.co.uk is triaged (and constantly checking the inbox) by the ticket office staff as well as James Bell & the New Fan Engagement Officer0 -
I doubt that Valley Gold loses money, if that’s what you mean. It’s been my view for 35 years that the main focus has to be to attract new support but you have to be realistic about what you need to do to attract it. I don’t think tinkering at the margins will cut it and membership schemes aren’t going to either - they are just a tool to leverage more revenue from existing fans.Radostanradical said:I find it so odd that many of our "loyal" customers seem to have a problem with the club doing whats best for them as a business.
It's long been established common sense that for a club to survive (and thrive) they need to attract new customers, just constantly rehashing the same thing each season to keep a, by definition, dwindling section of our fanbase happy at the expense of newer customers isnt good business sense.
The club clearly looks at Valley Gold as it currently exists as a loss and feel they can shift tickets without offering this incentive.
10 -
The club can do as they wish, as you say it’s a business.Radostanradical said:I find it so odd that many of our "loyal" customers seem to have a problem with the club doing whats best for them as a business.
It's long been established common sense that for a club to survive (and thrive) they need to attract new customers, just constantly rehashing the same thing each season to keep a, by definition, dwindling section of our fanbase happy at the expense of newer customers isnt good business sense.
The club clearly looks at Valley Gold as it currently exists as a loss and feel they can shift tickets without offering this incentive.
And maybe the math on VG is positive, but I’d suggest (on me alone) I used to get £45 off 3 season tickets, but paid £360 a year to VG. Now I don’t get £45 off and it’s highly unlikely going forward VG will get my £360 (and therefore the academy won’t get the quoted 50% - £180).
clubs choice as we all know, and my choice what I spend!!7
