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HMRC

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  • How thick is the tax law document for this country ? One of the parties need to put tax reform as a headline in their election manifesto. IMHO it would be a vote winner but I doubt this will happen because too many rich city types are making a lot of money out of the spaghetti tangle that is our tax system. Why am I not surprised.
  • se9addick said:

    se9addick said:

    Pretty sure my tax code is wrong (570L instead of the standard 810l) - just spent 29 mins on hold (0845 number )with Her Majesty's finest befor giving up. Does anyone have any alternative cheat ways of getting through ? Can see this becoming a nightmare.

    Do you have a company car or any other benefit? Do you owe tax from earlier years?

    If the answer to either question is "yes" then that will probably be why your code is different.

    Just trying to save you some grief maybe by making a couple of suggestions.
    Nope, guess I could owe tax, but not sure how, I just pay regular PAYE and NI contributions as any other employee would.

    Don't have private healthcare as a benefit either.

    Do you earn over £100K a year?!!

    Personal allowances are reduced by £1 for every £2 over an adjusted net income of £100k
  • should be able to find another number here

    http://www.saynoto0870.com/
  • se9addick said:

    Pretty sure my tax code is wrong (570L instead of the standard 810l) - just spent 29 mins on hold (0845 number )with Her Majesty's finest befor giving up. Does anyone have any alternative cheat ways of getting through ? Can see this becoming a nightmare.

    Are you paid monthly or four weekly?

  • Mondays are usually the busiest business day, then Fridays.

    If it was me phoning a company, I'd avoid 11.30 - 14.30 and phone Tuesday, Wednesday or Thursday afternoons.
  • edited August 2012
    I'm afraid there is one simple truth regarding the revenue part of HMRC. The people they employ are, in the main, very, very low grade indeed. In contrast, the tax sysytem is very complicated. So, the chances that HMRC will get anything other than the basics right are exceedingly slim.

    Nobody should just assume that their allowances/tax credits are correct and that they are being taxed at the correct levels.

    Anybody who does not bother to check that they are paying the correct tax is playing a dangerous game and can expect that they will end up owing the taxman money.
  • LenGlover said:

    se9addick said:

    se9addick said:

    Pretty sure my tax code is wrong (570L instead of the standard 810l) - just spent 29 mins on hold (0845 number )with Her Majesty's finest befor giving up. Does anyone have any alternative cheat ways of getting through ? Can see this becoming a nightmare.

    Do you have a company car or any other benefit? Do you owe tax from earlier years?

    If the answer to either question is "yes" then that will probably be why your code is different.

    Just trying to save you some grief maybe by making a couple of suggestions.
    Nope, guess I could owe tax, but not sure how, I just pay regular PAYE and NI contributions as any other employee would.

    Don't have private healthcare as a benefit either.
    Do you earn over £100K a year?!!

    Personal allowances are reduced by £1 for every £2 over an adjusted net income of £100k

    I wish
    Noss said:

    se9addick said:

    Pretty sure my tax code is wrong (570L instead of the standard 810l) - just spent 29 mins on hold (0845 number )with Her Majesty's finest befor giving up. Does anyone have any alternative cheat ways of getting through ? Can see this becoming a nightmare.

    Are you paid monthly or four weekly?

    Monthly

    Mondays are usually the busiest business day, then Fridays.

    If it was me phoning a company, I'd avoid 11.30 - 14.30 and phone Tuesday, Wednesday or Thursday afternoons.

    You're probably right, will try again tomorrow (20 mons still seems like a long time to be on hold)
    MrOneLung said:

    should be able to find another number here

    http://www.saynoto0870.com/

    Thank you
  • cafcfan said:

    I'm afraid there is one simple truth regarding the revenue part of HMRC. The people they employ are, in the main, very, very low grade indeed. In contrast, the tax sysytem is very complicated. So, the chances that HMRC will get anything other than the basics right are exceedingly slim.

    Nobody should just assume that their allowances/tax credits are correct and that they are being taxed at the correct levels.

    Anybody who does not bother to check that they are paying the correct tax is playing a dangerous game and can expect that they will end up owing the taxman money.

    Too bloody true (as I found out the hard way).

  • cafcfan said:

    I'm afraid there is one simple truth regarding the revenue part of HMRC. The people they employ are, in the main, very, very low grade indeed. In contrast, the tax sysytem is very complicated. So, the chances that HMRC will get anything other than the basics right are exceedingly slim.

    Nobody should just assume that their allowances/tax credits are correct and that they are being taxed at the correct levels.

    Anybody who does not bother to check that they are paying the correct tax is playing a dangerous game and can expect that they will end up owing the taxman money.

    They are without doubt the thickest organisation I've ever dealt with, if they were a company they'd of collapsed under the weight of their own incompatance within months of their incorporation.

    Sadly, the people who get hammered by them are the ones trying to do the right thing whilst anyone who know how to play the game runs rings round them.
  • Ah, dear old HMRC. Where shall I start?

    They're shit, from top to bottom. Sure there are some people there who do a fantastic job, but unfortunately they are few and far between.

    Still, the incompetence of one of Her Majesty's finest has just saved a client of mine over £250k all because he took 18 months to fill in a form that would take about 2 minutes to do (I kid you not). My client wants to pay it - even though he doesn't have to - because it is the "right" thing to do, but the point is that this arsehole has potentially cost all of us a shed load of cash because he is just plain shit, whilst others are being chased for a few hundred here and there through no fault of their own.

    And the biggest joke of all is that this clown will face no censure or punishment for his incompetence and is free to royally fuck something else up tomorrow. Imagine if you lost your employer £250k through sheer laziness, lack of organisation and incompetence. Would you have the nerve to go on strike because you might have to pay a few quid more into your pension when you are basically stealing a living in the first place? Disgusting.

    (Still, at least my bill is getting paid I spose!)

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  • For utter stupidity though they are run a close second by the DVLA. The only parts of that disfunctional agency that work are the regional offices and the Govt. is going to close those!
  • i find tax people and accounts people are all bloody sh!t (sorry if any of you work in it). We pay these guys bonuses to clear down ledgers, which is their jobs in the first place.
    Unallocated cash is a big problem for companies, they are all bloody useless and if I had my way I would sack the lots of them, not pay them overtime or bonuses to do their jobs properly.
  • If you've sacked them surely you wouldn't have to pay them anything at all?

  • I'm going to try calling them again on an 01355 number. Any guesses as to how long I'll be on hold ?
  • i find tax people and accounts people are all bloody sh!t (sorry if any of you work in it). We pay these guys bonuses to clear down ledgers, which is their jobs in the first place.
    Unallocated cash is a big problem for companies, they are all bloody useless and if I had my way I would sack the lots of them, not pay them overtime or bonuses to do their jobs properly.

    Accounts people are as good as the information and records they are given.

    Too many people expect them to be clairvoyant like Doris Stokes!

    If they are not given the information how the hell are they to ascertain the truth of the situation? Experience teaches the "right" questions to ask to an extent but clients will lie or not give the full picture and then bleat when, in their eyes, things are misinterpreted.

    As for HMRC they are not there for the benefit of the taxpayer but to tick "boxes" and meet "targets." For that reason, both to ordinary people and accounts people incidentally, they can indeed appear to be sh!t!
  • Just got a reminder/bill for underpayment of PAYE NI , it was paid a month ago!!!
    Rang the tax office who said "because we payed by BACS the system could not cope with all the numbers required for the reference code so it was not paid into the correct year" oh dear just a small point then..............
  • I was due £300 so filled in the account form for the refund, and though they dealt with the refund processing, they have somehow managed to pay it to my Lloyds account, when I dont even have one - should have been Nationwide, and they had the right sort code, how how did this happen? Now i have to wait for lloyds to return the money before they can pay it to me again. Might take six weeks. If this were reversed, it would be £100 fine for me immediately - the least they should do is compensate me in similar fashion for their own uselessness.

    Moral is - always ask for a payable warrant back from them: at least you arent subject to this kind of adminostrative screw up.
  • edited August 2012
    IdleHans said:

    I was due £300 so filled in the account form for the refund, and though they dealt with the refund processing, they have somehow managed to pay it to my Lloyds account, when I dont even have one - should have been Nationwide, and they had the right sort code, how how did this happen? Now i have to wait for lloyds to return the money before they can pay it to me again. Might take six weeks. If this were reversed, it would be £100 fine for me immediately - the least they should do is compensate me in similar fashion for their own uselessness.

    Moral is - always ask for a payable warrant back from them: at least you arent subject to this kind of adminostrative screw up.

    In no way condoning the mistake but Nationwide sort codes start 07 and some old ex-TSB codes for LLoyds start 77. Probably an inputting error.
    But I don't see why you should wait for your refund because of their error. See the info here:
    hmrc.gov.uk/complaints-appeals/how-to-complain/make-complaint.htm
    and make a complaint. If nothing else, it will cause them grief!
  • I work in the Euston Tower about 10 floors above the HMRC and i can vouch for how unimpressive they are as they get in the same lifts. They don't talk much to each other generally but when they do you can get a sense of how much is going on up top and believe me, if the lift ever got stuck, it would be a real struggle. Death by tedium and platitudes.
  • IdleHans said:

    I was due £300 so filled in the account form for the refund, and though they dealt with the refund processing, they have somehow managed to pay it to my Lloyds account, when I dont even have one - should have been Nationwide, and they had the right sort code, how how did this happen? Now i have to wait for lloyds to return the money before they can pay it to me again. Might take six weeks. If this were reversed, it would be £100 fine for me immediately - the least they should do is compensate me in similar fashion for their own uselessness.

    Moral is - always ask for a payable warrant back from them: at least you arent subject to this kind of adminostrative screw up.

    Send them a bill for your inconvenience...it may just get paid.
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  • Why on earth should you wait six weeks due to their error ?
  • At a previous firm I worked for we had so much joy in getting our costs paid by HMRC because of their stupidity, inconsitencies and negligence that we were seriously thinking about opening up a client code for them and putting them on our Christmas card list!
  • Thought I'd share this with you. Recently had my self-assessment tax calculation for 2011/12 through the post.
    It says I owe them 45p; (5p less than the cost of a second class stamp). They will write to me again to say whether this can be collected through an adjustment to my tax coding or whether I'm to send them a cheque!
    Oh, by the way, this amount is entirely attributable to roundings because their forms only have space for £s. It's an entirely notional amount not an actual outstanding amount. Back when the Inland Revenue used to employ people with at least half a brain cell this would just have been written off on de minimis grounds. But clearly these days they need every penny they can get even if it costs them more to collect it. Bonkers.
  • Sounds like a mistake to be honest. Very rare that they would bother demanding such a low amount these days for the reasons you rightly say. Still, as I said in previosu posts, they are sh*t to the core (despite the best efforts of some decent people who work there), so I can't say I'm surprised.
  • I used to be a chartered tax advisor by trade. I filed this year's form in January, have a print out confirming such, have paid my payment on accounts and yet they are still chasing me for an unfiled tax return (?) They therefore cannot put my payments against anything so I keep getting statements saying I've overpaid yet demands for over £900 of late filing penalties.

    I've sent them two copies of my proof of filing.

    Nothing surprises me with these incompetents!
  • I used to be a chartered tax advisor by trade. I filed this year's form in January, have a print out confirming such, have paid my payment on accounts and yet they are still chasing me for an unfiled tax return (?) They therefore cannot put my payments against anything so I keep getting statements saying I've overpaid yet demands for over £900 of late filing penalties.

    I've sent them a copy of my filing confirmation.

    Completely incompetent and wasting my time!!!
  • Did you make your last post twice as proof supaclive? ;-)
  • Have you noticed how you never meet a taxman in a pub?

    Or maybe you do and when you ask what their job is they say something else...
  • cafcfan said:

    Thought I'd share this with you. Recently had my self-assessment tax calculation for 2011/12 through the post.
    It says I owe them 45p; .

    Just received mine today.£462 refund due. Get in !
  • Saga Lout said:

    Have you noticed how you never meet a taxman in a pub?

    Or maybe you do and when you ask what their job is they say something else...

    They're always in the pub mate, or at least they always were back in my day.

    And you'd never admit to doing that job to a complete sranger in a boozer - too much agg.
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