I'd like to help but firstly I need to know where you sit in the ground and what's your name?
West Stand and Paul Hayes.
Get on the pitch you lazy bastard! What are you doing in the West? I know Kermy was keeping you out but just sitting in the stands ain't gonna help your cause.
Just sacked Skytalk and Skybroadband retained TV package as no Virgin cable available, took a leap of faith and gone with BT infinity which i hope will be an improvement.
we've had Sky for 6 years and not had a phone cable/socket.
It's in your contract to have it plugged in, but like you, one of my boxes is never plugged in. That said, the original issue raised on this thread - if someone plugs in a box in a different house, you are breaching your contract - could have got the ex on a technicality!
I am biased and think you must be utterly mad to go with BT or Virgin. But if you ever have any issues with Sky and wish to resolve them, I can contact a 'dinner party' hotline and potentially get problems fixed quicker than perhaps they would have done. Just drop me a PM if I can help.
At the beginning of the year, we had SKY round to install a new dish after moving house. The phone line wasn't in at that stage (a mess up by SKY) and the phone socket was the other side of the room to the TV. I asked the installer about the phone line not being connected to the box and he said "If you've been a customer for more than 1 year - you don't have to have it connected" Justsaying
At the beginning of the year, we had SKY round to install a new dish after moving house. The phone line wasn't in at that stage (a mess up by SKY) and the phone socket was the other side of the room to the TV. I asked the installer about the phone line not being connected to the box and he said "If you've been a customer for more than 1 year - you don't have to have it connected" Justsaying
If you have multiroom then you have to have phone line connected to all box otherwise instead of paying £10 per additional box you will be billed separately for all boxes, also you cannot use interactive services or book box office through your remote without. Also for anytime + your box needs to be wired up to your modem.
At the beginning of the year, we had SKY round to install a new dish after moving house. The phone line wasn't in at that stage (a mess up by SKY) and the phone socket was the other side of the room to the TV. I asked the installer about the phone line not being connected to the box and he said "If you've been a customer for more than 1 year - you don't have to have it connected" Justsaying
If you have multiroom then you have to have phone line connected to all box otherwise instead of paying £10 per additional box you will be billed separately for all boxes, also you cannot use interactive services or book box office through your remote without. Also for anytime + your box needs to be wired up to your modem.
You can get a wireless connector to plug into Sky box if the router is too far away. They'll try and charge for it but you could probably blag one
don't understand it all but we recently had Sky installed at our new house. In one room there was a phone socket but not the other. Sky plugged the box into the socket but then ran a cable outside and back into the other room and wired it up without the need for a phone socket in that room or any wireless sockets etc. Never had a problem with Sky and been with them for years.
At the beginning of the year, we had SKY round to install a new dish after moving house. The phone line wasn't in at that stage (a mess up by SKY) and the phone socket was the other side of the room to the TV. I asked the installer about the phone line not being connected to the box and he said "If you've been a customer for more than 1 year - you don't have to have it connected" Justsaying
If you have multiroom then you have to have phone line connected to all box otherwise instead of paying £10 per additional box you will be billed separately for all boxes, also you cannot use interactive services or book box office through your remote without. Also for anytime + your box needs to be wired up to your modem.
You can get a wireless connector to plug into Sky box if the router is too far away. They'll try and charge for it but you could probably blag one
we've had Sky for 6 years and not had a phone cable/socket.
It's in your contract to have it plugged in, but like you, one of my boxes is never plugged in. That said, the original issue raised on this thread - if someone plugs in a box in a different house, you are breaching your contract - could have got the ex on a technicality!
I am biased and think you must be utterly mad to go with BT or Virgin. But if you ever have any issues with Sky and wish to resolve them, I can contact a 'dinner party' hotline and potentially get problems fixed quicker than perhaps they would have done. Just drop me a PM if I can help.
but when they fitted it, and also a couple of years later when it was upgraded to HD they just wired from the satellite directly into the sky box? no one ever mentioned a phone cable. It just means we have to ring if we want to do pay per view which we never have, or vote or donate via the red button - which we never do either. never understood why they would insist in you having a phone line ?
I've got Virgin coming to sort me out at the weekend so maybe I shouldn't read this thread but fingers crossed Sadie's goes okay. I was with BT but have been able to get a package for a minimum of £10 a month cheaper with Virgin than I was paying BT just for broadband and my telephone calls alone. BT were appalling when it was set up so much so I enede up with several months free due to their cock ups so Virgin have a lot of live down to.
No doubt in a years time I'll be looking around for another deal or playing one off against the other, which does my head in. Why can't they reward you for staying with them fer gawds sake and save everyone the grief of going through this every so often??? Consumer inertia/apathy has a lot to answer for.
but when they fitted it, and also a couple of years later when it was upgraded to HD they just wired from the satellite directly into the sky box? no one ever mentioned a phone cable. It just means we have to ring if we want to do pay per view which we never have, or vote or donate via the red button - which we never do either. never understood why they would insist in you having a phone line ?
A proper Sky engineer will not install a box that he cannot plug into a phone line. I know this because they wouldn't do it for me 10 years ago, even when I tried to bribe him, even though I work at head office. Also been on a few training things where the engineers tell us stories about how strict the Sky installer rules are (instant dismissal for climbing a ladder without assistance etc).
As for why - every time somebody calls Sky customer services, it costs Sky £4 to deal with the call (on average). Calling them up to order a movie, that most of us can order by pressing a button, makes very little sense unless you absolutely, positively don't want to have a phone line in your house. This is why you pay an extra £1 to order in this manner.
I think part of the reason they want it plugged in is so that the box can only be used in the home in which it is intended to be - as my Sky box is free, should it appear in a completely different home, I would face instant dismissal.
It also allows software updates I think. As someone said earlier, more recently, if you don't have it plugged in, you won't get Anytime or Anytime+, so you're basically losing out on stuff you are paying for.
PS Virgin is a cheap alternative that looks great in a grass-is-greener capacity. Their 1TB box is hilarious. Looks so good in advertising. Then you compare it the 1TB Sky+ box and you have little choice but to slap your own forehead in disgust!!
PS Virgin is a cheap alternative that looks great in a grass-is-greener capacity. Their 1TB box is hilarious. Looks so good in advertising. Then you compare it the 1TB Sky+ box and you have little choice but to slap your own forehead in disgust
PS Virgin is a cheap alternative that looks great in a grass-is-greener capacity. Their 1TB box is hilarious. Looks so good in advertising. Then you compare it the 1TB Sky+ box and you have little choice but to slap your own forehead in disgust
I shouldn’t have said that. I will only cause a row/ heated debate. Nothing to be gained from it. I take it back. If you love TiVo, knock yourself out. I will say nothing more.
but when they fitted it, and also a couple of years later when it was upgraded to HD they just wired from the satellite directly into the sky box? no one ever mentioned a phone cable. It just means we have to ring if we want to do pay per view which we never have, or vote or donate via the red button - which we never do either. never understood why they would insist in you having a phone line ?
A proper Sky engineer will not install a box that he cannot plug into a phone line. I know this because they wouldn't do it for me 10 years ago, even when I tried to bribe him, even though I work at head office. Also been on a few training things where the engineers tell us stories about how strict the Sky installer rules are (instant dismissal for climbing a ladder without assistance etc).
As for why - every time somebody calls Sky customer services, it costs Sky £4 to deal with the call (on average). Calling them up to order a movie, that most of us can order by pressing a button, makes very little sense unless you absolutely, positively don't want to have a phone line in your house. This is why you pay an extra £1 to order in this manner.
I think part of the reason they want it plugged in is so that the box can only be used in the home in which it is intended to be - as my Sky box is free, should it appear in a completely different home, I would face instant dismissal.
It also allows software updates I think. As someone said earlier, more recently, if you don't have it plugged in, you won't get Anytime or Anytime+, so you're basically losing out on stuff you are paying for.
PS Virgin is a cheap alternative that looks great in a grass-is-greener capacity. Their 1TB box is hilarious. Looks so good in advertising. Then you compare it the 1TB Sky+ box and you have little choice but to slap your own forehead in disgust!!
well we went through all the correct channels to get ours installed and then 2 years later upgraded to HD and no one ever mentioned a phoneline or that we should have one.
anyway, we're getting a new one installed on friday to our new house and we have a phone line so will see what the difference is then i guess.
I shouldn’t have said that. I will only cause a row/ heated debate. Nothing to be gained from it. I take it back. If you love TiVo, knock yourself out. I will say nothing more.
Just interested in the difference, as we already had Virgin so now have a TiVo, so not looked into the comparison between the two.
I currently have sky+ hd 1tb box and don't see anything special about it has a great memory capacity hd is great but it sometimes lags, recordings fail sometimes for no reason, sometimes they fail due to a clash even tough the only other recording was just before on the sake channel. It freezes at least a couple of times per month to the point it needs unplugging at mains messing up anything that is recording at the time tell sky they take you through a whole box reset losing everything you have saved which a temporary fix for about 6 weeks, sky then tell you not their problem out of warranty (just) but the box works a dream compared to their broadband.
Sadie - Forgive me, but did you say you don't plug your phone cable in either? Or am I getting confused? Because if you don't, you won't get software updates, and your box will be more likely to crash.
I currently have sky+ hd 1tb box and don't see anything special about it has a great memory capacity hd is great but it sometimes lags, recordings fail sometimes for no reason, sometimes they fail due to a clash even tough the only other recording was just before on the sake channel. It freezes at least a couple of times per month to the point it needs unplugging at mains messing up anything that is recording at the time tell sky they take you through a whole box reset losing everything you have saved which a temporary fix for about 6 weeks, sky then tell you not their problem out of warranty (just) but the box works a dream compared to their broadband.
Instead of doing a reset on the box have you tried forcing an update on the box? I've had the odd "bug" in the past and found doing this has fixed it. With regards to failed recordings, you can set the sky box to record so many minutes before and after a programme, I think the default is 5mins - May help to lower this time so they don't clash as much?
Jimmy I have always had boxes plugged into phone like I said its been a thorn in my side, but it hasn't always worked as it should. Polo I often manual record stuff that I would hate to miss, fact is you shouldn't have to. And resets are always last resort. I am not expecting virgin to be much better for tv but I know it will be better for broadband. I will miss my free international calls though.
Jimmy I have always had boxes plugged into phone like I said its been a thorn in my side, but it hasn't always worked as it should. Polo I often manual record stuff that I would hate to miss, fact is you shouldn't have to. And resets are always last resort. I am not expecting virgin to be much better for tv but I know it will be better for broadband. I will miss my free international calls though.
Sadie,
I think you can get a 'free' international number on the phone package for about £1.50 a month. (I know it is not free but you get the gist)
Phoned Sky yesterday to make out I didnt want the sports anymore due to the football season being over, they offered me sky movies free for a year if I kept the sports on. Done this for the last 2 years, last years they gave me £10 off my bill for 6 months and £50 credit.
Comments
I am biased and think you must be utterly mad to go with BT or Virgin. But if you ever have any issues with Sky and wish to resolve them, I can contact a 'dinner party' hotline and potentially get problems fixed quicker than perhaps they would have done. Just drop me a PM if I can help.
The phone line wasn't in at that stage (a mess up by SKY) and the phone socket was the other side of the room to the TV.
I asked the installer about the phone line not being connected to the box and he said
"If you've been a customer for more than 1 year - you don't have to have it connected"
Justsaying
http://www.sky.com/helpcentre/tv/anytime-plus/set-up/setting-up-a-sky-wireless-connector/
Sky say 'believe in better' I agreed so I went elsewhere lol.
No doubt in a years time I'll be looking around for another deal or playing one off against the other, which does my head in. Why can't they reward you for staying with them fer gawds sake and save everyone the grief of going through this every so often??? Consumer inertia/apathy has a lot to answer for.
As for why - every time somebody calls Sky customer services, it costs Sky £4 to deal with the call (on average). Calling them up to order a movie, that most of us can order by pressing a button, makes very little sense unless you absolutely, positively don't want to have a phone line in your house. This is why you pay an extra £1 to order in this manner.
I think part of the reason they want it plugged in is so that the box can only be used in the home in which it is intended to be - as my Sky box is free, should it appear in a completely different home, I would face instant dismissal.
It also allows software updates I think. As someone said earlier, more recently, if you don't have it plugged in, you won't get Anytime or Anytime+, so you're basically losing out on stuff you are paying for.
PS Virgin is a cheap alternative that looks great in a grass-is-greener capacity. Their 1TB box is hilarious. Looks so good in advertising. Then you compare it the 1TB Sky+ box and you have little choice but to slap your own forehead in disgust!!
Why ?
anyway, we're getting a new one installed on friday to our new house and we have a phone line so will see what the difference is then i guess.
Either that or Sky are out to get you.
Polo I often manual record stuff that I would hate to miss, fact is you shouldn't have to. And resets are always last resort.
I am not expecting virgin to be much better for tv but I know it will be better for broadband. I will miss my free international calls though.
I think you can get a 'free' international number on the phone package for about £1.50 a month. (I know it is not free but you get the gist)
All done in about 5 mins.
Robbin bst**ds!