http://www.bbc.co.uk/news/uk-20247801Nothing to do with the actual article content (and please no political shit) EXCEPT the little diagram towards the end of it that assumes that we are all drooling numpties with one brain cell rattling around in our vacant under educated head who are not able to have read the text and digested the actual figures ourselves... it's the =10000 bit that finally sent me over the edge!
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Hope this helps
I, and anyone else who works with the public will confirm that the majority of them are drooling numpties with one brain cell.
Not nice.
In my experience most of the public are only difficult with those people allegedly helping them who obstruct, obfuscate and do not offer the service paid for.
Insurance companies are very good at that in my experience!
You mention that you worked in insurance claims and that you (plural) thought "the customer is always a moron."
What else am I supposed to think given those two assertions?
Someone implied the public are idiots, you agreed by stating whilst working in insurance you changed a widely used working mantra to `the customer is always a moron'. Now he's challenged you over that statement cos everyone knows insurance companies are c**** with a more realistic mantra of `Stall, delay, lie, never pay up unless you really have no other choice' and now you're feebly trying to deflect the issue.
Some examples of the reason for my opinion:
Sending in claim forms with no name, address or contact details
Sending in completely blank claim forms
Putting in a claim for medical expenses due to an alleged diving accident which, when investigated, turned out to be for a penis enlargement
The old favourite of jumping off of hotel balconies onto concrete
Telephoning on Monday morning to moan about the lack of a response to a claim that they posted the day before (yes, Sunday)
Northern Irish lady phoning to make a claim for a holiday cancelled as a result of her husband being injured in a bomb blast. Turns out he was planting the bomb at the time
As for a `chip on my shoulder' about insurance companies, damn feckin right I do along with the vast majority of the British public I strongly imagine. Sneaky, dishonest, cheating, extortionate, lying trash 99% of the time. It's all one way traffic eh, they are so quick to take ya money but if you want something out of them, jeez you're gonna have to fight for it. It's low level, legal racketering in all honesty. A painful necessity of life and don't they know it!
You're disclosure of the work mantra you had `the customer is always a moron' is quite telling though and graphically shows exactly what insurance companies think of their `customers'....so cheers for that. It's something everyone knows and feels tbh, but to actually hear it from the horses mouth so to speak, is something else.
http://www.bbc.co.uk/news/magazine-20259574