Benson Beds, do not touch them. Bought a bed in there about 6 weeks ago after being assured by the saleswoman it was real wood and not MDF. Found out on internet she was wrong and it was MDF, cancelled the bed because I believed we had been wrongly informed when we purchased. They said it would cost 20% of the total cost to cancel, which was about £100. I emailed their head office in disgust a month ago, no answer, emailed again two weeks ago, still no answer, do not expect one now. I know I can try the small claims court, but why should I?
I'm struggling to remember this golden age when customer service in the UK was so brilliant. Certainly not in my life time.
Seems better, overall, IMHO than it was in the past as long as you avoid the companies that pay minimum wage and offer goods and services dead cheap (Ryan Air, Sports Direct, Currys, etc).
But then if you go with a budget firm then what can you expect. You know they are cheap for a reason.
I took a pair of boots back to Sports Direct at the wekend because the tops had started to split. I had them 9 months. They swopped them for a new pair without quibbling and gave me a £10 credit note as they had gone down in price since I bought them. I can't fault their service and will use them again.
Benson Beds, do not touch them. Bought a bed in there about 6 weeks ago after being assured by the saleswoman it was real wood and not MDF. Found out on internet she was wrong and it was MDF, cancelled the bed because I believed we had been wrongly informed when we purchased. They said it would cost 20% of the total cost to cancel, which was about £100. I emailed their head office in disgust a month ago, no answer, emailed again two weeks ago, still no answer, do not expect one now. I know I can try the small claims court, but why should I?
While I am talking about banks, I have been with Nationwide now for about 16 years, and recommend them over customer services. Sometimes not the top in interest rates, but their service makes up for it.
Seth, I've never met a first direct customer who didn't say the same thing
Been with First Direct since '94, never had a problem with them.
I'm another very satisfied First Direct Customer. So easy to deal with - they always answer promptly 24 x 7 and nothing is ever too much trouble. If you really need a branch, HSBC are pretty decent back-up.
While I am talking about banks, I have been with Nationwide now for about 16 years, and recommend them over customer services. Sometimes not the top in interest rates, but their service makes up for it.
Agree. I have been with Nationwide for nearly 25 years.
Tried to buy a kitchen work surface in B&Q tonight. They can't deliver it until the back end of November.
Don't use B&Q or Wickes for anything like that. You can get an account for Benchmarks pretty easily. They sell the same stuff as Wickes which is decent quality and very reasonably priced.
Of course, rather than providing free advertising for an independent family-owned German manufacturer, the BBC could have chosen a British one and written almost exactly the same article. A company like Dualit, for example, which is currently running a competition to find it's oldest working toaster.
BTW, a company called Ebac has recently started producing British-made washing machines. The product looks well designed - it will be interesting to watch their progress.
Charging the earth, rates and time allowed, for an awful service. Lost linen, poor cleaning, poor chaotic management, charging 4 hours where it should take 2, misquoting, not providng rates up front.
Sharp practice akin to fraud/theft in my view and a well known large company.
Comments
Agree. I have been with Nationwide for nearly 25 years.
bbc.co.uk/news/business-34290597
Of course, rather than providing free advertising for an independent family-owned German manufacturer, the BBC could have chosen a British one and written almost exactly the same article. A company like Dualit, for example, which is currently running a competition to find it's oldest working toaster.
BTW, a company called Ebac has recently started producing British-made washing machines. The product looks well designed - it will be interesting to watch their progress.
Charging the earth, rates and time allowed, for an awful service. Lost linen, poor cleaning, poor chaotic management, charging 4 hours where it should take 2, misquoting, not providng rates up front.
Sharp practice akin to fraud/theft in my view and a well known large company.
I don't know how these people sleep at night.
*©Mr Tim Vine