In relation to this and the CAFC / Restaurant customers comment, my daughter and her boyfriend went out to a restaurant on Saturday - had a crap time and subsequently complained about it.
Not only did she get a personal phone call from the area manager the next day apologising profusely for the service she received, she also got sent £50 of vouchers and an also personal invitation to come back.
He also asked her to describe the staff members who let his company down.
There you go Katrien, THAT'S how you do customer service !!!
Write to the club on their behalf explaining the issue, noting dates and action taken and enclose a cheque for the original amount. I am sure that they will accept. If not, let us all know and copy out the reply refusing.
I would have summarised the episode, much as Large has done, printed it on posh paper and presented it to squirrel features as my prospectus for promotion and a major pay rise. M.A-M's attitude must fit katrien's and roly's exact specifications for absolutely maximising customer retention and satisfaction. Nothing surprises us any longer, the bottom of the barrel was scraped through long ago.
In relation to this and the CAFC / Restaurant customers comment, my daughter and her boyfriend went out to a restaurant on Saturday - had a crap time and subsequently complained about it.
Not only did she get a personal phone call from the area manager the next day apologising profusely for the service she received, she also got sent £50 of vouchers and an also personal invitation to come back.
He also asked her to describe the staff members who let his company down.
There you go Katrien, THAT'S how you do customer service !!!
We need a clean sweep of management and employees from top to bottom. Service levels are at an all time low. After 48 years of loyal support my days are done.
When I saw Mandy's performance against @rikofold where she was in such defence of Katrien, I heard the voice of Brick Top in my head...
I remember that cringe making performance. She's also too stupid to realise that all this arse licking will have absolutely no effect on KM. she'd sack her own Mum.
When I saw Mandy's performance against @rikofold where she was in such defence of Katrien, I heard the voice of Brick Top in my head...
I remember that cringe making performance. She's also too stupid to realise that all this arse licking will have absolutely no effect on KM. she'd sack her own Mum.
rules are rules. You make a special case for one couple and just think of the carnage that would follow when the next 24,000 applications come flooding in the following day.
When I saw Mandy's performance against @rikofold where she was in such defence of Katrien, I heard the voice of Brick Top in my head...
I remember that cringe making performance. She's also too stupid to realise that all this arse licking will have absolutely no effect on KM. she'd sack her own Mum.
When I saw Mandy's performance against @rikofold where she was in such defence of Katrien, I heard the voice of Brick Top in my head...
I remember that cringe making performance. She's also too stupid to realise that all this arse licking will have absolutely no effect on KM. she'd sack her own Mum.
Is this on video ?
If its the last fans forum meeting where ticket office Amanda publicly states that Meire is the best boss she has ever worked for, then the answer is yes.
When I saw Mandy's performance against @rikofold where she was in such defence of Katrien, I heard the voice of Brick Top in my head...
I remember that cringe making performance. She's also too stupid to realise that all this arse licking will have absolutely no effect on KM. she'd sack her own Mum.
Is this on video ?
If its the last fans forum meeting where ticket office Amanda publicly states that Meire is the best boss she has ever worked for, then the answer is yes.
It'll be like the St Valentine's Day Massacre. There's a lot of names of those who should be lined up against the wall and dispatched when Roland goes.
When Meire is fired/clears her desk, can someone publish her home address so we can all make sure we send her a "sorry to see you're going" card. It would be a nice touch after all she has done for the club. I might actually send one today ...
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rightwrong.Bring back Mel and Felicity!
Not only did she get a personal phone call from the area manager the next day apologising profusely for the service she received, she also got sent £50 of vouchers and an also personal invitation to come back.
He also asked her to describe the staff members who let his company down.
There you go Katrien, THAT'S how you do customer service !!!
If not, let us all know and copy out the reply refusing.
Nothing surprises us any longer, the bottom of the barrel was scraped through long ago.
At least another reason not to renew. They can't tell their ass from their elbow and are extremely un-reliable.
Explains a lot..
When Meire is fired/clears her desk, can someone publish her home address so we can all make sure we send her a "sorry to see you're going" card. It would be a nice touch after all she has done for the club. I might actually send one today ...