Buy tickets at the ground? Club backtracks on £2.50 admin charge, retains £3 <2hrs pre-KO charge

kings hill addick · July 2016

cafcfan said:

kings hill addick said:

cafcfan said:

kings hill addick said:

Airman Brown said:

kings hill addick said:

Fiiish said:
"Meanwhile, two hours before kick-off on a matchday, prices will still increase by £3 for adults, over 65s and U21s."

For the love of God, why?

They have effectively lost me as a customer as I have no intention of buying a ST whilst RD and KM are still at the club. I don't leave near enough to the Valley to justify going there before matchday, I'm not going to arrive 2 hours before the match kicks off (although this is mainly thanks to Southeastern and their crap service at weekends), and my decision to go to the Valley is usually made on the morning.

Can I print off my ticket at home? Or do I need to collect? The club's website is not helpful in this respect.

Maybe I am the one who needs to show them how to use a computer, since no one at the club seems competent enough to make this information easily accessible on their website. Absolute sack of shit this club.
Fiiish, all of your posts make you sound like an educated, intelligent chap so I assume that you go to things like concerts, plays, musicals, other sporting events and that sort of thing. Would you stroll up to the O2 on a night that a night that had a huge act on and expect to buy a ticket just before you go in? I only ask because if not (and remembering that Ticket master charge something like £10 booking fee per ticket) you must have some experience of planning your life before the day in question. Is it so black and white that for an event that is in the diary for up to ten months before it happens you cannot make a decision to go 24 hours before it starts? And if not you will refuse to ever go again if they make you pay a little extra for not booking in advance?

I know we hate those running the club but it must be very difficult to plan staff rotas when you have no idea what you are going to need. As much as many people would love Roland to lose all of his money and enjoy reducing his income it is just unrealistic for the club to spend thousands of pounds providing staff for peak periods when there is an alternative and they can financially reward those that take advantage of it.

Almost every event that i can think of has an early bird discount - including season tickets. There was outrage on here a few years ago when someone pointed out that a season ticket was not much cheaper that paying match by match. If Airman Brown had introduced the 'surcharge' or 'discount for early payment' back in the Premier League days it would have been heralded as a masterstroke. When we were charging Arsenal fans £45 when the rest of the ground was paying £30 there wasn't an uproar.

Sometimes credibility goes if one criticises absolutely everything. We need to remember that when we 'declared war' on the current regime they were hardly going to bend over and take it up the ar$e now were they?
Load of rubbish, KHA, not least because I didn't have responsibility for the ticket office in the PL and we would never have done such a thing anyway. Neither did we charge Arsenal £45 when the rest of the ground was paying £30. As it happens the board imposed £45 prices on the management team. We didn't agree with it and we failed to sell out the matches as a consequence of it, because there weren't enough verifiable Charlton fans willing to pay that price for the available home seats.

As for the rest of it, "huge acts" don't play to a stadium with 15,000 empty seats. The cost of employing the half a dozen casual ticket staff on matchdays is peanuts next to the revenue. A business that turns away extra revenue with next to no cost of sale attached isn't likely to last long.
Fair enough on the Arsenal tickets, I thought the £45 prices only applied to those behind the goals.

My point still stands about other events though. If one can arrange that in advance there is no reason as to why one can't make a decision to go to football in advance also. Just because there is no question of getting in doesn't mean that the decision to go has to be made in the morning of the game does it?
Sure, there's no reason why you can't . But the decision would nearly always be "no, can't be arsed". Thats because a widecrange of variables come into play. Such as no access to ticket buying on-line at work; not sure whether working late on a Tuesday evening; not sure whether the poxy trains would get you to The Valley by 5:45 anyway; crap weather forecast. I could go on.
Of course you could. It doesn't seem to be such a problem for the season ticket holders though does it? How did the fifteen thousand or so season ticket holders in the Premier League days manage? When we had 27,000 coming do you think they all deliberated on the weather and the train delays?

Now we're just making up reasons to fail to make a decision until the last minute. I never said that people have to plan their lives a week in advance just that it is completely possible to do so.
But that misses the main point entirely doesn't it? As much as Meire might think so, it is not our role in life to negiotiate some form of obstacle course that the SAS would fail to get through just to buy a couple of poxy tickets to watch a poxy football team. A sensibly run club would be bending over backwards to maximise sales by making the process as easy as possible. Not just for the tech savvy. But for every single potential customer. Instead it manufactures a complex charging structure, fails to explain it properly in any communications and maybe, one day, will wonder why the fickle fail to show.
Or course it was no problem for me, as an erstwhile season ticket holder to pitch up to watch a quality match in a vibrant stadium. But that is so far removed from the product now on offer that it could be in a different galaxy. Chalk and cheese.

The SAS?

Sorry, I take it all back. I thought we were talking about buying a ticket online or queuing up to buy one and paying £3. Had I known it was beyond the most highly trained soldiers in the world I would never have said anything!

ForeverAddickted · July 2016

Charlton Ticket News ‏@CAFCTickets 3m3 minutes ago
The ticket office will be closed this afternoon from 1.00pm for a staff event.

First Aid course maybe...? - NHS Training?

A-R-T-H-U-R · July 2016

ForeverAddickted said:
Charlton Ticket News ‏@CAFCTickets 3m3 minutes ago
The ticket office will be closed this afternoon from 1.00pm for a staff event.

First Aid course maybe...? - NHS Training?

Bereavement counselling for the (temporary) loss of Charlton Athletic?

Missed It · July 2016

ForeverAddickted said:
Charlton Ticket News ‏@CAFCTickets 3m3 minutes ago
The ticket office will be closed this afternoon from 1.00pm for a staff event.

First Aid course maybe...? - NHS Training?

Yet another leaving do...?

Ross · July 2016

ForeverAddickted said:
Charlton Ticket News ‏@CAFCTickets 3m3 minutes ago
The ticket office will be closed this afternoon from 1.00pm for a staff event.

First Aid course maybe...? - NHS Training?

First team trials match

Airman Brown · July 2016

Dentist appointment.

Fiiish · July 2016

Team-building exercise.

As in Slade will attempt to build a team using the constraints in place by the regime.

BowieAddick · July 2016

ForeverAddickted said:
Charlton Ticket News ‏@CAFCTickets 3m3 minutes ago
The ticket office will be closed this afternoon from 1.00pm for a staff event.

First Aid course maybe...? - NHS Training?

Supporter liaison training?

Wheresmeticket · July 2016

Got my away ticket for Northampton. At the Valley.

Covered End · July 2016

Wheresmeticket? said:
Got my away ticket for Northampton. At the Valley.

You'll never make the station.

Dave2l · July 2016

I know they've retracted the add on cost apart from 2 hours before kick off (pointlessly left that on there)

But I'm starting to wonder whether they are generally either just really really really stupid or, that they actually no longer want fans to turn up!

Especially the fact that judging from the feedback, the online method is clearly a pain in the ass and or doesn't work.

Fiiish · July 2016

I would hazard a guess that at least 90% of walk-ups occur 2 hours before kick-off anyway (excluding sales for derbies such as the selling of Palace away).

I don't go to my local cinema 12 days before the film I want to see plays and buy my ticket.

kings hill addick · July 2016

Fiiish said:
I would hazard a guess that at least 90% of walk-ups occur 2 hours before kick-off anyway (excluding sales for derbies such as the selling of Palace away).

I don't go to my local cinema 12 days before the film I want to see plays and buy my ticket.

No, I don't do that either. However it must be ten years since I saw a bought a ticket at the cinema - I always book online so that I can choose the seat and avoid getting there and not getting in. Ironically the cinema tickets cost more if you buy them online because they charge a booking fee but I think that is worth it for the convenience.

I've also booked (and paid for) cinema tickets and then not gone for one reason or another and you don't get your money back.

Fiiish · July 2016

kings hill addick said:

Fiiish said:
I would hazard a guess that at least 90% of walk-ups occur 2 hours before kick-off anyway (excluding sales for derbies such as the selling of Palace away).

I don't go to my local cinema 12 days before the film I want to see plays and buy my ticket.
No, I don't do that either. However it must be ten years since I saw a bought a ticket at the cinema - I always book online so that I can choose the seat and avoid getting there and not getting in. Ironically the cinema tickets cost more if you buy them online because they charge a booking fee but I think that is worth it for the convenience.

I've also booked (and paid for) cinema tickets and then not gone for one reason or another and you don't get your money back.

Yes, that's the anomaly. Why does a football club charge extra for walk-ups and not for online bookings yet all cinemas seem to do it the other way round?