When I rang two days ago I was told I had to cancel sport and then when I was ready, as in live sport returned, I would have to re-subscribe to the sports channels and get the best deal available at that time. Have just phoned and they have re-instated my sports and immediately paused it and knocked another £2 of the bill. Thanks Charltonlife. Happy days.
I was told you could continue with the deal you had.
In any event I don't see sport resuming any time soon. You'll be able to get the best deal possible when Black Friday comes round.
I don't want to cancel it because I will loose my recordings such as the play offs and cricket World Cup final.
Don't understand why you think you will lose your recordings on your Skybox if you cancel Sky Sports. Surely you just lose access to the Sky Sports Channels, not recordings you have on your box?
I have the whole kit and caboodle with Sky - sports, movies, Sky q with ultra HD as well as broadband and phone. Discovered new customers get it for a little over half of what I’m paying - albeit with some promo prices. One phone call cut the cost by a little over a third - fairly near the prices after promos ended. 👍
Given that there is practically no live sport, surely all customers will want to pause their sky sports subscription?
To avoid everyone spending hours on the phone or getting frustrated at the website not working why don't they just suspend sky sports payments for everyone until sports resume?
Given that there is practically no live sport, surely all customers will want to pause their sky sports subscription?
To avoid everyone spending hours on the phone or getting frustrated at the website not working why don't they just suspend sky sports payments for everyone until sports resume?
Quite. Just want that extra bit of cash from those unaware of it.
I don't want to cancel it because I will loose my recordings such as the play offs and cricket World Cup final.
Don't understand why you think you will lose your recordings on your Skybox if you cancel Sky Sports. Surely you just lose access to the Sky Sports Channels, not recordings you have on your box?
You won't lose anything if you pause, they are simply stopping the payment but you still get the channels and presumably recordings (I don't have any to check but wouldn't make sense for them to be deleted).
Did mine this morning, logged in a pressed the pause button. All done. But with so little content why doesn’t Sky just scrub the payment to their sports channel? We’ve already paid for the archive stuff they have been showing for the past couple of weeks. I do know the reason, they’re business to make money not look after the finances of their customers.
I don't want to cancel it because I will loose my recordings such as the play offs and cricket World Cup final.
Don't understand why you think you will lose your recordings on your Skybox if you cancel Sky Sports. Surely you just lose access to the Sky Sports Channels, not recordings you have on your box?
Mine is virgin media, the recordings are encrypted and you can't view them with out the relevant subscription. I assume the idea is you don't get movies, for example, for one month, record everything, then cancel it?
Did mine this morning, logged in a pressed the pause button. All done. But with so little content why doesn’t Sky just scrub the payment to their sports channel? We’ve already paid for the archive stuff they have been showing for the past couple of weeks. I do know the reason, they’re business to make money not look after the finances of their customers.
To be fair I think it’s pretty good of them to do this (and to make it so easy). As I said above it’s a complete contrast to the way BA are behaving.
Did mine this morning, logged in a pressed the pause button. All done. But with so little content why doesn’t Sky just scrub the payment to their sports channel? We’ve already paid for the archive stuff they have been showing for the past couple of weeks. I do know the reason, they’re business to make money not look after the finances of their customers.
To be fair I think it’s pretty good of them to do this (and to make it so easy). As I said above it’s a complete contrast to the way BA are behaving.
Credit where it’s due.
Yes they are better than a lot but they have been pressured into this. Only a few days ago they were not willing to take this path. I don’t think it’s good of them , it’s the right thing to do. They are willing to take your money but not provide the goods paid for, (which is obviously not their doing). Sky is not cheap and their sports channels are rapidly becoming a sports version of UK Gold. If people were forced to cancel their contracts, Sky knows the churn rate would be a lot higher than it is on a normal day.
I’ve hit the pause button. No idea if it’s done anything though. Just whirring away.
I did that about an hour ago...still going round and round
Overload probably same as before. Close the page and try again later. You will get a confirmation response almost immediately when the site is responding.
I’ve hit the pause button. No idea if it’s done anything though. Just whirring away.
I did that about an hour ago...still going round and round
I have tried three times over the last two days, mine is still going around after two hours this morning, they are a shameful company, I might just cancel
I’ve hit the pause button. No idea if it’s done anything though. Just whirring away.
I did that about an hour ago...still going round and round
I have tried three times over the last two days, mine is still going around after two hours this morning, they are a shameful company, I might just cancel
Don't give up Harry it's pot luck or timing it seems, keep trying I got through at 8 o'clock Thursday evening.
I paused using the automated phone system two hours ago (which was very easy), but I am still able to get all sports channels. Does anyone know how long they take to implement the request?
Comments
In any event I don't see sport resuming any time soon. You'll be able to get the best deal possible when Black Friday comes round.
It can be reinstated within 3 hours.
To avoid everyone spending hours on the phone or getting frustrated at the website not working why don't they just suspend sky sports payments for everyone until sports resume?
The automated message said all 11 channels & my recordings would remain “available”. Does that mean I can watch them even though I’m not paying?
But with so little content why doesn’t Sky just scrub the payment to their sports channel? We’ve already paid for the archive stuff they have been showing for the past couple of weeks.
I do know the reason, they’re business to make money not look after the finances of their customers.
Credit where it’s due.
Does anyone know how long they take to implement the request?