Please ignore my previous email. It has come to light that my information regarding the seating for next season was misunderstood by myself!
We will not be looking to relocate any season tickets holders out of West Stand D. We have a number of currently unoccupied seats in the back of block D which are used by our hospitality (Club1905.)
Anyone who has a season ticket in WSD will be able to keep their seating without adding on the lounge.
The club 1905 package is below for you:
Club 1905
Drink on arrival
Three carvery course meal
Man of the match presentation (when safe to do so)
Prime seating near the half way line
Panoramic views of the pitch
Visit from a Club legend
Dedicated host
£2000+vat for the season
I apologise for the confusion!
Kind Regards,
Joanne Dunn | Commercial Sales Executive Charlton Athletic Football Club | The Valley | Floyd Road | London | SE7 8BL T: 02083334050 Twitter: @CAFCHospitality
Registered office: The Valley, Floyd Road, London SE7 8BL
Registered in England no. 1788466 VAT Registration no. 697 1617 92
Just received the above email from Joanne, plus a phone call from Ravi, hopefully it all ends here.
Quite the opposite I'd say. Acknowledged they'd made a mistake and called the chap personally. I think that is excellent customer fan service.
A lot of us are a bit on edge because of the disappointment/ false expectations but I think we are in danger of getting into a spiral of negative confirmation bias (myself included re my Meire-esque comment).
I don't think u turns/ apologies and change of tact and acknowledging mistakes is a sign of weakness as seems to be the approach in modern day politics and whilst there probably are a lot of off the field issues that could do with being a lot more joined up and further enhanced I don't think the club is falling to pieces (unlike our defence ha ha!)
Quite the opposite I'd say. Acknowledged they'd made a mistake and called the chap personally. I think that is excellent customer fan service.
A lot of us are a bit on edge because of the disappointment/ false expectations but I think we are in danger of getting into a spiral of negative confirmation bias (myself included re my Meire-esque comment).
I don't think u turns/ apologies and change of tact and acknowledging mistakes is a sign of weakness as seems to be the approach in modern day politics and whilst there probably are a lot of off the field issues that could do with being a lot more joined up and further enhanced I don't think the club is falling to pieces (unlike our defence ha ha!)
You mean they monitored the situation and backtracked at record pace.
We don't need new songs, we don't need new VIP schemes or bandanas for dogs and we dont really need our own TV station. We need players and points and if there's no money for those... maybe we need to knock the TV studio on the head and prioritise.
Please ignore my previous email. It has come to light that my information regarding the seating for next season was misunderstood by myself!
We will not be looking to relocate any season tickets holders out of West Stand D. We have a number of currently unoccupied seats in the back of block D which are used by our hospitality (Club1905.)
Anyone who has a season ticket in WSD will be able to keep their seating without adding on the lounge.
The club 1905 package is below for you:
Club 1905
Drink on arrival
Three carvery course meal
Man of the match presentation (when safe to do so)
Prime seating near the half way line
Panoramic views of the pitch
Visit from a Club legend
Dedicated host
£2000+vat for the season
I apologise for the confusion!
Kind Regards,
Joanne Dunn | Commercial Sales Executive Charlton Athletic Football Club | The Valley | Floyd Road | London | SE7 8BL T: 02083334050 Twitter: @CAFCHospitality
Registered office: The Valley, Floyd Road, London SE7 8BL
Registered in England no. 1788466 VAT Registration no. 697 1617 92
Just received the above email from Joanne, plus a phone call from Ravi, hopefully it all ends here.
Some season ticket holders didn’t even get an email or invite to renew.
Amateur hour yet again down the Valley of dreams. However at least they had the good grace to fix it and deal with it personally. How many more howlers though?
Red Robin - I didn’t get any invitation it was something I picked up on from someone who’s pass for a half-time cuppa was not available this season. I emailed the club for some clarification and the reply came back as printed above.
Please ignore my previous email. It has come to light that my information regarding the seating for next season was misunderstood by myself!
We will not be looking to relocate any season tickets holders out of West Stand D. We have a number of currently unoccupied seats in the back of block D which are used by our hospitality (Club1905.)
Anyone who has a season ticket in WSD will be able to keep their seating without adding on the lounge.
The club 1905 package is below for you:
Club 1905
Drink on arrival
Three carvery course meal
Man of the match presentation (when safe to do so)
Prime seating near the half way line
Panoramic views of the pitch
Visit from a Club legend
Dedicated host
£2000+vat for the season
I apologise for the confusion!
Kind Regards,
Good, they've obviously read this and stuck me down for just a visit.
Is any area of the west stand (apart from the boxes) used for hospitality already and if so is it mostly full up?
yes. Block N West Upper is used as part of the Vista Lounge package. Padded seats, half way line. Never seen it full. I think you can buy the seats without buying hospitality. (I am in block P, next one along.
We don't need new songs, we don't need new VIP schemes or bandanas for dogs and we dont really need our own TV station. We need players and points and if there's no money for those... maybe we need to knock the TV studio on the head and prioritise.
We really didn’t need to ask for the poxy mascots to be changed either. We didn’t need the women’s team to be an all in one club either. These things can wait until we have a little bit of success on the pitch. No wonder Thomas is confused with what his priorities should have been. Some of the he has been asked to change has been pathetic.
Comments
Bill,
Please ignore my previous email. It has come to light that my information regarding the seating for next season was misunderstood by myself!
We will not be looking to relocate any season tickets holders out of West Stand D. We have a number of currently unoccupied seats in the back of block D which are used by our hospitality (Club1905.)
Anyone who has a season ticket in WSD will be able to keep their seating without adding on the lounge.
The club 1905 package is below for you:
Club 1905
Drink on arrival
Three carvery course meal
Man of the match presentation (when safe to do so)
Prime seating near the half way line
Panoramic views of the pitch
Visit from a Club legend
Dedicated host
£2000+vat for the season
I apologise for the confusion!
Kind Regards,
Charlton Athletic Football Club | The Valley | Floyd Road | London | SE7 8BL
T: 02083334050 Twitter: @CAFCHospitality
Registered office: The Valley, Floyd Road, London SE7 8BL
Registered in England no. 1788466 VAT Registration no. 697 1617 92
Just received the above email from Joanne, plus a phone call from Ravi, hopefully it all ends here.
Quite the opposite I'd say. Acknowledged they'd made a mistake and called the chap personally. I think that is excellent customer fan service.
A lot of us are a bit on edge because of the disappointment/ false expectations but I think we are in danger of getting into a spiral of negative confirmation bias (myself included re my Meire-esque comment).
I don't think u turns/ apologies and change of tact and acknowledging mistakes is a sign of weakness as seems to be the approach in modern day politics and whilst there probably are a lot of off the field issues that could do with being a lot more joined up and further enhanced I don't think the club is falling to pieces (unlike our defence ha ha!)
Either shit staff or no communication, bet burger boys involved somewhere.
Come the end of the season we will have to do a top 10000.
Was pretty shocked when my dad showed me the email from the club saying it’s now £145 this season - won’t be doing that again in a hurry!
Will only be a fleeting visit mind
Glad they reversed the decision or it was just a cock up over information in the first place, I hope