Beer moan - The Valley

Lordflashheart

ElfsborgAddick said:

Lordflashheart said:

blackpool72 said:

Lordflashheart said:

Had a pint of Black Cab pre-match in The Covered End - have to say, decent beer - I liked it - wish we could get Guinness at the ground though  

Imagine the length of the queues if someone said 5 pints of Guinness please. 
Some of them can't even poor lager properly. 

Yep - agree with you - I’ll stick to going Oak pre match (plus Oak has some rather nice barmaids, I’m very content gazing at them for a few hours 😃)

There's a name for people like you

Indeed - I’m normal 😃

Billy_Mix

Gribbo said:

eaststandmike said:

You pay peanuts you get inadequate staff, just something else being done on the cheap by the club 

I reckon the problem is bigger than just our club, to be honest mate. Bar staff working for these agencies and large hospitality companies generally don’t seem to be very good, and I’ve got a feeling it’s the same across the sporting hospitality industry. I know it’s like this at other clubs, and it’s definitely the case at Wembley.

Monosyllabic youth on Saturday was asked for a white wine - they were visible through the glass door of the fridge behind him - blank incomprehension, zero communication skill, I pointed out the product in said fridge, totally ignored, unusually I was amused rather than irked by his bafflement and rudeness, he continued to ignore me and wandered slowly behind the food warmer thing to talk to a colleague, she had a few short words with him and he resumed his position behind his till looking like he'd never seen it before and still ignoring the customer.  Says I "Mate, they're in that fridge there (pointing at the fridge) and they cost £6.75 (or whatever it was)" no response, total inaction, his colleague came and dealt with it, also said nothing at all, I paid and my wine drinking comadré got her drink, the whole thing took fully 5 minutes.
She went back out a few minutes before halftime for another go (she's quite thirsty).  Unlucky for her she pitched up behind a bunch of our occasional European visitors, who were all having 2 pints each, they apparently spent just over £100 on Grolsch in a single transaction - it took fully 20 minutes.

I use the Curbside kiosks very infrequently (heinously overpriced very low grade poorly prepared fayre, a coffee is my limit) so I dunno how representative her experience actually is but Saturday was an abject display of how not to run a catering outlet of any kind, far less one where alacrity of service is a key requirement.  Buckets of potential revenue is being tossed away for the sake of any competent service delivery.  Push came to shove I might patronise the other catering van on the Curbside concourse but I clocked their prices on Saturday and frankly I'd sooner go hungry, what's the next step up from 'ripoff'?

Billy_Mix

anybody tried the black cab stout offering from the Curbside concourse cart thing?
is it tasty?
how much are they charging?

SouthallAddick

My boy got a job on the bar at Brighton. His first job away at uni. He was shown how to use the till and shown how to pull a pint - the first one he actually pulled was on the job. The supervisor went to watch the match, four out for the six-strong team bunked off to watch the match. At half time the first order was for eight pints of lager. After he'd rung it up,  'actually can you make that six lagers and two bitters'. Him and the other guy were called useless c*nts etc throughout half time. He was told never to come back again because he gave two unsold sausage rolls to the security people long after the match had finished. The supervisor wanted them. 

CharltonKerry

Beer moan, is that the new name for the valley 😀

SporadicAddick

SouthallAddick said:

My boy got a job on the bar at Brighton. His first job away at uni. He was shown how to use the till and shown how to pull a pint - the first one he actually pulled was on the job. The supervisor went to watch the match, four out for the six-strong team bunked off to watch the match. At half time the first order was for eight pints of lager. After he'd rung it up,  'actually can you make that six lagers and two bitters'. Him and the other guy were called useless c*nts etc throughout half time. He was told never to come back again because he gave two unsold sausage rolls to the security people long after the match had finished. The supervisor wanted them. 

Translated for CV:-

"Customer facing role in high pressure environment. Cash control and change management experience. Assumed pastoral care responsibility for colleagues".

CAFCTrev

Billy_Mix said:

Gribbo said:

eaststandmike said:

You pay peanuts you get inadequate staff, just something else being done on the cheap by the club 

I reckon the problem is bigger than just our club, to be honest mate. Bar staff working for these agencies and large hospitality companies generally don’t seem to be very good, and I’ve got a feeling it’s the same across the sporting hospitality industry. I know it’s like this at other clubs, and it’s definitely the case at Wembley.

Monosyllabic youth

Another one for the band names thread.