Looks very much like Dan Burke's paid role being replaced by another part-time volunteer. Part of the ongoing cost reductions I guess. If you need someone to give this full consideration it should be a full time, paid role for one person. Splitting it between two volunteers who have other priorities and whose spare time is precious won't help. Hard not to see that it's been a box-ticking exercise thus far with little more than attendance at Fans Forum meetings and a few Tweets now and then.
Looks very much like Dan Burke's paid role being replaced by another part-time volunteer. Part of the ongoing cost reductions I guess. If you need someone to give this full consideration it should be a full time, paid role for one person. Splitting it between two volunteers who have other priorities and whose spare time is precious won't help. Hard not to see that it's been a box-ticking exercise thus far with little more than attendance at Fans Forum meetings and a few Tweets now and then.
The club appointed a new paid fan engagement officer last week called Jonny Lappert.
I liked Dan and thought he was doing a good job, from my perspective, and would have kept him on but he's not being replaced by this volunteer
Looks very much like Dan Burke's paid role being replaced by another part-time volunteer. Part of the ongoing cost reductions I guess. If you need someone to give this full consideration it should be a full time, paid role for one person. Splitting it between two volunteers who have other priorities and whose spare time is precious won't help. Hard not to see that it's been a box-ticking exercise thus far with little more than attendance at Fans Forum meetings and a few Tweets now and then.
The club appointed a new paid fan engagement officer last week called Jonny Lappert.
I liked Dan and thought he was doing a good job, from my perspective, and would have kept him on but he's not being replaced by this volunteer
Charlton are looking for a fan to help build the club’s communication structure with supporters and to aid with the growth of the club’s fanbase.
The individual will work with the club’s owner Thomas Sandgaard and Commercial Director Wayne Mumford.
Sandgaard said: “As I experienced even before I took over the club, Charlton has a fantastic fanbase, full of knowledgeable and passionate supporters, who have fought to save their club; both in the past, fighting to get the club back to The Valley, and recently, protecting the club from the likes of Chris Farnell.
“How we talk with fans and engage supporters is very important to how we grow as a club, which is why I want to get someone involved who really knows and understands the fanbase – who better than a Charlton fan?”
Mumford said: “I really appreciate the way the fans have welcomed Thomas and I to the club. I know I’ve enjoyed my first few months at Charlton and it has been enjoyable learning more about this great club and getting to know some of the fans involved.
“Thomas and I still have a lot to learn about this club, which is why we are looking for a fan adviser. The individual will help us as we work with established and new supporter groups, to build a communication structure that allows us to speak with supporters and grow the club’s fanbase both domestically and internationally.”
I don't understand from this what they are looking for. Maybe the words quoted here give a clue as to why emails aren't answered. "help build the club’s communication structure with supporters and to aid with the growth of the club’s fanbase"
Building a communication structure isn't 'Liason'. And answering emails isn't 'Building a communication structure'. What they have stated there sounds more like an organisation design role - the clues are in the words build and structure. Although further down in the quotes it sounds more like they want someone who will give them customer insights. Again, that's not liaison per se.
Organisation design, customer insights and fan liaison are all important tasks, but they probably shouldn't all sit with the same person and certainly not an unpaid volunteer.
I suspect what's really happened though is that they've thrown in a bit of business bullshit to make the job sound more important and confused matters in the process. If the job is responding to emails, then say that. If you've asked for structures to be built, don't expect someone to put their energies into directly answering fans questions. The two are not the same.
Charlton are looking for a fan to help build the club’s communication structure with supporters and to aid with the growth of the club’s fanbase.
The individual will work with the club’s owner Thomas Sandgaard and Commercial Director Wayne Mumford.
Sandgaard said: “As I experienced even before I took over the club, Charlton has a fantastic fanbase, full of knowledgeable and passionate supporters, who have fought to save their club; both in the past, fighting to get the club back to The Valley, and recently, protecting the club from the likes of Chris Farnell.
“How we talk with fans and engage supporters is very important to how we grow as a club, which is why I want to get someone involved who really knows and understands the fanbase – who better than a Charlton fan?”
Mumford said: “I really appreciate the way the fans have welcomed Thomas and I to the club. I know I’ve enjoyed my first few months at Charlton and it has been enjoyable learning more about this great club and getting to know some of the fans involved.
“Thomas and I still have a lot to learn about this club, which is why we are looking for a fan adviser. The individual will help us as we work with established and new supporter groups, to build a communication structure that allows us to speak with supporters and grow the club’s fanbase both domestically and internationally.”
I don't understand from this what they are looking for. Maybe the words quoted here give a clue as to why emails aren't answered. "help build the club’s communication structure with supporters and to aid with the growth of the club’s fanbase"
Building a communication structure isn't 'Liason'. And answering emails isn't 'Building a communication structure'. What they have stated there sounds more like an organisation design role - the clues are in the words build and structure. Although further down in the quotes it sounds more like they want someone who will give them customer insights. Again, that's not liaison per se.
Organisation design, customer insights and fan liaison are all important tasks, but they probably shouldn't all sit with the same person and certainly not an unpaid volunteer.
I suspect what's really happened though is that they've thrown in a bit of business bullshit to make the job sound more important and confused matters in the process. If the job is responding to emails, then say that. If you've asked for structures to be built, don't expect someone to put their energies into directly answering fans questions. The two are not the same.
i think the confusion is pretty indicative of the way the business is operating. Hence my scepticism.
Sadly it’s currently a hiring to nothing. You can see thst by the majority of responses in here.
we need to get the product right on the pitch first to bring at least a modicum of positivity to the fan base before this role would be anything other than pissing in the wind
It seems to me the role needs clarifying. Surely it is a good idea for fans views to be cordinated and relayed and discussed with the club. Not sure why some people fans shouldn't contact the fan adviser as otherwise how does she gauge what is important to fans other than the small circle of people she knows or mixes with.
Looks very much like Dan Burke's paid role being replaced by another part-time volunteer. Part of the ongoing cost reductions I guess. If you need someone to give this full consideration it should be a full time, paid role for one person. Splitting it between two volunteers who have other priorities and whose spare time is precious won't help. Hard not to see that it's been a box-ticking exercise thus far with little more than attendance at Fans Forum meetings and a few Tweets now and then.
The club appointed a new paid fan engagement officer last week called Jonny Lappert.
I liked Dan and thought he was doing a good job, from my perspective, and would have kept him on but he's not being replaced by this volunteer
BTW, there's also the FF meetings where fans' issues can be put onto the agenda & discussed, especially now that TS is always in attendance.
Surely that process should be highlighted with fans informed that they should email one of the reps onboard to include their issues next time round. After all, volunteers are there to be a conduit between fans & the club where the appropriate dept takes the issue forward...Isn't that what staff are paid for ?
Quantity not quality appears to be our owner's maxim ( No offence whatsoever meant to any of those mentioned above )
I have NO idea who I would need to reach out to if I had an issue of some kind.
It seems to me the role needs clarifying. Surely it is a good idea for fans views to be cordinated and relayed and discussed with the club. Not sure why some people fans shouldn't contact the fan adviser as otherwise how does she gauge what is important to fans other than the small circle of people she knows or mixes with.
Maybe the fans could pick their own representative/s? They could even form an organisation and call it, I don’t know, a supporters’ trust?
Looks very much like Dan Burke's paid role being replaced by another part-time volunteer. Part of the ongoing cost reductions I guess. If you need someone to give this full consideration it should be a full time, paid role for one person. Splitting it between two volunteers who have other priorities and whose spare time is precious won't help. Hard not to see that it's been a box-ticking exercise thus far with little more than attendance at Fans Forum meetings and a few Tweets now and then.
The club appointed a new paid fan engagement officer last week called Jonny Lappert.
I liked Dan and thought he was doing a good job, from my perspective, and would have kept him on but he's not being replaced by this volunteer
It seems to me the role needs clarifying. Surely it is a good idea for fans views to be cordinated and relayed and discussed with the club. Not sure why some people fans shouldn't contact the fan adviser as otherwise how does she gauge what is important to fans other than the small circle of people she knows or mixes with.
I emailed the club twice about something important to me that needs updating, after not even getting a reply I have emailed the fan rep twice, also no response.
Weird that theyve picked already, enail deadline is tomorrow at 5pm lol. Club can't even organise a 48 hour application window.
Different job role. They still want an assistant for the fans adviser. Which would bring the total up to 5 with both roles combined
Gotcha, that's a lot of cooks
Sadly not unique to Charlton. Confused roles and responsibilities and complex and inefficient structures are often far worse in larger organisations and poorly explained.
Who of us at work hasn’t criticised on similar problems?
Doesn’t make it right of course and it should be simple to fix but…
In the words of Spandau Ballet ‘communication let me down’ 😆
I would like to apply to be official Club Satirist
I’d like to apply for head cheerleader, as long as I can wear my mini skirt and get my Pom poms out!!
You'd get the job.
Thanks, that’s the nicest thing you’ve ever said to me🤣, I’ve Always got the vibe you’d like to see me in a mini skirt!! 😜, to be honest I wouldn’t wish my Pom poms on anyone!! I’d get sacked a week later for over exuberance. 👍
Comments
I liked Dan and thought he was doing a good job, from my perspective, and would have kept him on but he's not being replaced by this volunteer
https://www.efl.com/contentassets/fa81997ab61b4a0093a823f5e6d7b277/updated-efl-slo-directory_2022_23.pdf
I don't understand from this what they are looking for. Maybe the words quoted here give a clue as to why emails aren't answered. "help build the club’s communication structure with supporters and to aid with the growth of the club’s fanbase"
Building a communication structure isn't 'Liason'. And answering emails isn't 'Building a communication structure'. What they have stated there sounds more like an organisation design role - the clues are in the words build and structure. Although further down in the quotes it sounds more like they want someone who will give them customer insights. Again, that's not liaison per se.
Organisation design, customer insights and fan liaison are all important tasks, but they probably shouldn't all sit with the same person and certainly not an unpaid volunteer.
I suspect what's really happened though is that they've thrown in a bit of business bullshit to make the job sound more important and confused matters in the process. If the job is responding to emails, then say that. If you've asked for structures to be built, don't expect someone to put their energies into directly answering fans questions. The two are not the same.
Raelyn 🤦♂️
we need to get the product right on the pitch first to bring at least a modicum of positivity to the fan base before this role would be anything other than pissing in the wind
I rest my case.
BTW, there's also the FF meetings where fans' issues can be put onto the agenda & discussed, especially now that TS is always in attendance.
Surely that process should be highlighted with fans informed that they should email one of the reps onboard to include their issues next time round. After all, volunteers are there to be a conduit between fans & the club where the appropriate dept takes the issue forward...Isn't that what staff are paid for ?
Quantity not quality appears to be our owner's maxim ( No offence whatsoever meant to any of those mentioned above )
I have NO idea who I would need to reach out to if I had an issue of some kind.
Doesn’t make it right of course and it should be simple to fix but…
In the words of Spandau Ballet ‘communication let me down’ 😆