And now….. my bank won’t take cash

Arsenetatters

Nat West in Dartford have a machine for paying in cash. It rarely works. Having been there with a load of coins from the egg box a few times when it’s broken I decide to bag the cash up  and take it in. No - they don’t take cash. WTAF? I need to use the machine. 

So where can I take £700 of loose change?

eastterrace6168

Arsenetatters said:

Nat West in Dartford have a machine for paying in cash. It rarely works. Having been there with a load of coins from the egg box a few times when it’s broken I decide to bag the cash up  and take it in. No - they don’t take cash. WTAF? I need to use the machine. 

So where can I take £700 of loose change?

You need to find another bank...that's crazy🤷‍♂️

Boom

Arsenetatters said:

Nat West in Dartford have a machine for paying in cash. It rarely works. Having been there with a load of coins from the egg box a few times when it’s broken I decide to bag the cash up  and take it in. No - they don’t take cash. WTAF? I need to use the machine. 

So where can I take £700 of loose change?

Browns

guinnessaddick

Find another bank, Nat West in Eltham closed during the week, expecting customers to go to Bexleyheath, Woolwich or Lewisham.
The trend is for customers to do a lot of their banking online or via apps. However there are still customers who want old school banking.

ForeverAddickted

lol!... Sorry not laughing at you... More the timing given the post I've just put on the Cashless Society thread

Sympathise with you though, all the Natwest branches round me are closing

Arsenetatters

guinnessaddick said:

Find another bank, Nat West in Eltham closed during the week, expecting customers to go to Bexleyheath, Woolwich or Lewisham.
The trend is for customers to do a lot of their banking online or via apps. However there are still customers who want old school banking.

Oh blimey - my Mum worked in there for years. Sad to see them closing…

Arsenetatters

ForeverAddickted said:

lol!... Sorry not laughing at you... More the timing given the post I've just put on the Cashless Society thread

Sympathise with you though, all the Natwest branches round me are closing

Aha! I should have posted my rant in there!

shine166

Take it to the post office and deposit into your bank there.

man_at_milletts

guinnessaddick said:

Find another bank, Nat West in Eltham closed during the week, expecting customers to go to Bexleyheath, Woolwich or Lewisham.
The trend is for customers to do a lot of their banking online or via apps. However there are still customers who want old school banking.

Opened my first bank account there back in the day.  Dover has now closed, Hythe went a few years back .

EveshamAddick

I understand Arsenetatters need for a bank in this scenario but why else do people need banks? My branch is 150 miles away from where I live and this has been the case since 1997. I never need to go into a bank.

Arsenetatters

shine166 said:

Take it to the post office and deposit into your bank there.

I would but our post office closed a few years back. The nearest one now has a battle axe who won’t take loose change .

ForeverAddickted

EveshamAddick said:

I understand Arsenetatters need for a bank in this scenario but why else do people need banks? My branch is 150 miles away from where I live and this has been the case since 1997. I never need to go into a bank.

I like to visit them in a black and white striped t-shirt, with a mask to cover my eyes and a bag with "swag" on it from time to time

My how we all chortle when I say... "Gimme my money"

Arsenetatters

I’m going to have to refuse cash for eggs 🤣

Covered End

Arsenetatters said:

Nat West in Dartford have a machine for paying in cash. It rarely works. Having been there with a load of coins from the egg box a few times when it’s broken I decide to bag the cash up  and take it in. No - they don’t take cash. WTAF? I need to use the machine. 

So where can I take £700 of loose change?

How long did it take you to accumulate £700 of loose change and why did you accumulate it?
I don't think I've had more than £10 worth in my life.

PrincessFiona

Arsenetatters said:

shine166 said:

Take it to the post office and deposit into your bank there.

I would but our post office closed a few years back. The nearest one now has a battle axe who won’t take loose change .

Is she allowed to refuse? There is an option to give 'feedback' on the Post Office. i had to re a chap in the nearest one to us who wouldn't provide services during the advertised hours - very annoying when you turn up for the 3rd time to do something only to find he wouldn't provide the service within the hours. I got a £10 voucher I wasn't expecting

Arsenetatters

Covered End said:

Arsenetatters said:

Nat West in Dartford have a machine for paying in cash. It rarely works. Having been there with a load of coins from the egg box a few times when it’s broken I decide to bag the cash up  and take it in. No - they don’t take cash. WTAF? I need to use the machine. 

So where can I take £700 of loose change?

How long did it take you to accumulate £700 of loose change and why did you accumulate it?
I don't think I've had more than £10 worth in my life.

We have over 100 hens. Not all of them still lay but we have WAY more eggs than we can eat so I stick them in an honesty box outside our house and ask for donations. 

Dansk_Red

Our local Asda has a cash counting machine. Which gives you a voucher to spend in store or get cash from customer services desk. Not sure doing £700 In one go will work.

MrOneLung

Covered End said:

Arsenetatters said:

Nat West in Dartford have a machine for paying in cash. It rarely works. Having been there with a load of coins from the egg box a few times when it’s broken I decide to bag the cash up  and take it in. No - they don’t take cash. WTAF? I need to use the machine. 

So where can I take £700 of loose change?

How long did it take you to accumulate £700 of loose change and why did you accumulate it?
I don't think I've had more than £10 worth in my life.

good afternoon officer.

Arsenetatters

Dansk_Red said:

Our local Asda has a cash counting machine. Which gives you a voucher to spend in store or get cash from customer services desk. Not sure doing £700 In one go will work.

We have one in our ASDA but it takes a cut (10%?) which is a bit much

guinnessaddick

Covered End said:

Arsenetatters said:

Nat West in Dartford have a machine for paying in cash. It rarely works. Having been there with a load of coins from the egg box a few times when it’s broken I decide to bag the cash up  and take it in. No - they don’t take cash. WTAF? I need to use the machine. 

So where can I take £700 of loose change?

How long did it take you to accumulate £700 of loose change and why did you accumulate it?
I don't think I've had more than £10 worth in my life.

Haven’t used much cash since Lockdown, prior to that, when getting change from cash exchanges, I would asked for a two pound coin and would that in a jar. Didn’t take that long before I had a grand.

AFKABartram

Arsenetatters said:

Dansk_Red said:

Our local Asda has a cash counting machine. Which gives you a voucher to spend in store or get cash from customer services desk. Not sure doing £700 In one go will work.

We have one in our ASDA but it takes a cut (10%?) which is a bit much

If you go there with the lot it will take about £70 off you which is ridiculous. Why don’t you break it down into a series of smaller runners, say £100. Should only work out about a tenner lost when doing that, which sounds a lot fairer

EveshamAddick

Local Tesco here also has one of those cash counting machines which gives you a voucher. 

shirty5

EveshamAddick said:

Local Tesco here also has one of those cash counting machines which gives you a voucher. 

Every little helps 

guinnessaddick

shirty5 said:

EveshamAddick said:

Local Tesco here also has one of those cash counting machines which gives you a voucher. 

Every little helps 

Those machines take 9.9% commission, so it’s a a bit more than little.

Your local Post Office will take money that you’re paying into your bank account.

Covered End

Arsenetatters said:

Covered End said:

Arsenetatters said:

Nat West in Dartford have a machine for paying in cash. It rarely works. Having been there with a load of coins from the egg box a few times when it’s broken I decide to bag the cash up  and take it in. No - they don’t take cash. WTAF? I need to use the machine. 

So where can I take £700 of loose change?

How long did it take you to accumulate £700 of loose change and why did you accumulate it?
I don't think I've had more than £10 worth in my life.

We have over 100 hens. Not all of them still lay but we have WAY more eggs than we can eat so I stick them in an honesty box outside our house and ask for donations. 

Small shops like newsagents often want coins and have to get (and pay) for them from the bank.
When my kids were small and had coins one shop was more than happy to exchange them for notes, as long as the copper was bagged into £5 etc.
If you have some small shops locally perhaps ask there.
You may even be able to sell your eggs to small food selling stores.

O-Randy-Hunt

guinnessaddick said:

Covered End said:

Arsenetatters said:

Nat West in Dartford have a machine for paying in cash. It rarely works. Having been there with a load of coins from the egg box a few times when it’s broken I decide to bag the cash up  and take it in. No - they don’t take cash. WTAF? I need to use the machine. 

So where can I take £700 of loose change?

How long did it take you to accumulate £700 of loose change and why did you accumulate it?
I don't think I've had more than £10 worth in my life.

Haven’t used much cash since Lockdown, prior to that, when getting change from cash exchanges, I would asked for a two pound coin and would that in a jar. Didn’t take that long before I had a grand.

I've done the same with all the £2 coins I receive. Had a count up the other day and got about £620.

valleynick66

Is this the whole story here?

I suspect it’s not they won’t take cash but maybe not that much  and/or pre counted. 

I have a vague recollection of limits being in place.

cafcfan

Right here we go. The Nat West web site says you CAN use the cash deposit machines.  It doesn't say you MUST use them. It also says you can deposit cash in branch. Either the branch is not doing their job properly or the organisation is not communicating with customers in a clear, fair and not misleading way.

It's not good enough. so ring 03457888444 and ask to speak with Marcus Wogart - he is Head of Compliance. You won't get him but you will get one of his PA minions. Be clear that you wish to make a formal complaint and check that the conversation is being recorded by them. Explain that your branch has failed to provide the service advertised, the machines never work and you have been inconvenienced.

This will do two things, first it will massively piss off Wogart or his PA and as a consequence the branch will get a bollocking. Second you will get an apology; the  service you deserve next time you visit;  and you should receive a monetary "goodwill gesture".

Alternatively, but it won't work as well, deal with these guys.

Customer Relations Manager Natwest

Customer Relations
Freepost
PO Box 594
Chatham
Kent
ME4 9DPM E 4 9 D P
UNITED KINGDOM

+448001510404+44800-151-0404

customer.relations@natwest.com

JohnnyH2

Do you small weekly shops in supermarkets at the self service checkouts, it will quickly go and you do not get charged for the privilege or annoy the checkout staff 

Rob7Lee

Open an account with Metrobank,

JaShea99

Do you need an account to use the machine in Metrobank then? You never used to have to.