Nat West in Dartford have a machine for paying in cash. It rarely works. Having been there with a load of coins from the egg box a few times when it’s broken I decide to bag the cash up and take it in. No - they don’t take cash. WTAF? I need to use the machine.
So where can I take £700 of loose change?
Is it because of the quantity or will they simply not take any change? ( I thought they had to)
Right here we go. The Nat West web site says you CAN use the cash deposit machines. It doesn't say you MUST use them. It also says you can deposit cash in branch. Either the branch is not doing their job properly or the organisation is not communicating with customers in a clear, fair and not misleading way.
It's not good enough. so ring 03457888444 and ask to speak with Marcus Wogart - he is Head of Compliance. You won't get him but you will get one of his PA minions. Be clear that you wish to make a formal complaint and check that the conversation is being recorded by them. Explain that your branch has failed to provide the service advertised, the machines never work and you have been inconvenienced.
This will do two things, first it will massively piss off Wogart or his PA and as a consequence the branch will get a bollocking. Second you will get an apology; the service you deserve next time you visit; and you should receive a monetary "goodwill gesture".
Alternatively, but it won't work as well, deal with these guys.
Customer Relations Manager Natwest
Customer Relations Freepost PO Box 594 Chatham Kent ME4 9DPM E 4 9 D P UNITED KINGDOM
+448001510404+44800-151-0404
customer.relations@natwest.com
Agree about checking on the phone that the call is being recorded.
Was it today you had this problem or another day? I ask because the website notes the branch does not have a counter service on a Saturday but does otherwise:
My local Lloyds will only take it correctly pre-bagged and a limit of 16 (I think) bags at one time.
I remember you have had to have a business account for large cash low denomination deposits but it is beyond me how any bank can refuse to accept the national currency.
I think the push back against a cashless society is to buy your newspaper, sweets and all small transactions with a single card swipe . Face value for us. I'm not sure if there is a transaction charge as well as a % fee, but I'm sure if enough of us do it, the banks and businesses will rethink or be over-whelmed.
I think the push back against a cashless society is to buy your newspaper, sweets and all small transactions with a single card swipe . Face value for us. I'm not sure if there is a transaction charge as well as a % fee, but I'm sure if enough of us do it, the banks and businesses will rethink or be over-whelmed.
Worth a try. I'll start paying for my newspaper with a debit card.
Nat West in Dartford have a machine for paying in cash. It rarely works. Having been there with a load of coins from the egg box a few times when it’s broken I decide to bag the cash up and take it in. No - they don’t take cash. WTAF? I need to use the machine.
So where can I take £700 of loose change?
Browns
Asking for a friend who wants to know is it still only £1?
The bloke in the hardwear shop a couple of weeks ago said it was cash only for a small purchase, it was for some small hooks I wanted for the curtain rail.
The bloke in the hardwear shop a couple of weeks ago said it was cash only for a small purchase, it was for some small hooks I wanted for the curtain rail.
I'm loving the detail. Did they do the job or did you need to find another solution?
Nat West in Dartford have a machine for paying in cash. It rarely works. Having been there with a load of coins from the egg box a few times when it’s broken I decide to bag the cash up and take it in. No - they don’t take cash. WTAF? I need to use the machine.
So where can I take £700 of loose change?
How long did it take you to accumulate £700 of loose change and why did you accumulate it? I don't think I've had more than £10 worth in my life.
A few years ago (pre covid) I had phase (probably 18 months or so) where:
1) I never left the house with change; and 2) Any change I came home with went into a big pot
I ultimately took it to a Coinstar machine at a local Sainsbury where (after commission) I collected about £1,500 in folding.
The bloke in the hardwear shop a couple of weeks ago said it was cash only for a small purchase, it was for some small hooks I wanted for the curtain rail.
I'm loving the detail. Did they do the job or did you need to find another solution?
They didn’t! I had to get plastic ones with a sticky back!
Was it today you had this problem or another day? I ask because the website notes the branch does not have a counter service on a Saturday but does otherwise:
I went into HSBC the other day to pay some notes in. Got there and one of the paying in machines was broken. I was three back in the queue for the other one and thought "fuck it, I'll just fill out a slip and pay it in at the desk instead". Looked round the corner and there was no desk?! There was however a sign saying how you could use the area as a safe space if you were a victim of domestic abuse! I was a little confused, but managed to pay in at the machine after a wait. Would have been pissed off if I'd lugged 700 quids worth of change down there only to find that out though!
I think the push back against a cashless society is to buy your newspaper, sweets and all small transactions with a single card swipe . Face value for us. I'm not sure if there is a transaction charge as well as a % fee, but I'm sure if enough of us do it, the banks and businesses will rethink or be over-whelmed.
Still cheaper to do that transaction by card then cash for all involved
I work for a charity and we have a wonderful team of volunteers who visit establishments that have our collection boxes. They empty them and have been paying the funds into the charity's bank account via branches where they live. They are finding it much harder to find a bank that will accept cash these days.
The bloke in the hardwear shop a couple of weeks ago said it was cash only for a small purchase, it was for some small hooks I wanted for the curtain rail.
I'm loving the detail. Did they do the job or did you need to find another solution?
They didn’t! I had to get plastic ones with a sticky back!
Ah mate you've bought your future self a problem. That must be a very narrow profile curtain rail. Is it a flat profile runner or a round one for curtain rings?
Was it today you had this problem or another day? I ask because the website notes the branch does not have a counter service on a Saturday but does otherwise:
Was it today you had this problem or another day? I ask because the website notes the branch does not have a counter service on a Saturday but does otherwise:
The problem is Banks don't have staff now. Traditional bank services (cash in/out, cheques, Giro credits) cost money to process and staff are expensive (plus other costs such as cash management, security and processing). Banks used to tolerate this by using the staff to sell other services (Insurance/Credit Cards/ Mortgages/ Loans/Investments) but now this is so restricted there is no offset. Retail Banking doesn't make money its the "Casino" side of the banks that earn the money
The bloke in the hardwear shop a couple of weeks ago said it was cash only for a small purchase, it was for some small hooks I wanted for the curtain rail.
I'm loving the detail. Did they do the job or did you need to find another solution?
They didn’t! I had to get plastic ones with a sticky back!
Ah mate you've bought your future self a problem. That must be a very narrow profile curtain rail. Is it a flat profile runner or a round one for curtain rings?
The bloke in the hardwear shop a couple of weeks ago said it was cash only for a small purchase, it was for some small hooks I wanted for the curtain rail.
I'm loving the detail. Did they do the job or did you need to find another solution?
They didn’t! I had to get plastic ones with a sticky back!
Ah mate you've bought your future self a problem. That must be a very narrow profile curtain rail. Is it a flat profile runner or a round one for curtain rings?
Flat.
OK but you'll need to redecorate after you remove the runners. Long panel pins might have been a good option if you couldn't run 3x5 screws into rawlplugs.
Comments
https://www.natwest.com/search-results/locator/branch.html?sortcode=600633&name=Dartford
1) I never left the house with change; and
2) Any change I came home with went into a big pot
I ultimately took it to a Coinstar machine at a local Sainsbury where (after commission) I collected about £1,500 in folding.
I had to get plastic ones with a sticky back!
I didn’t use a sticky back to purchase them.
They usually have a coin funnel where you can chuck handfuls of change. It sorts it out much like the change machines - minus the 10% fee.