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And now….. my bank won’t take cash

24

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  • Wheresmeticket
    Wheresmeticket Posts: 17,304
    Arsenetatters said:
    Nat West in Dartford have a machine for paying in cash. It rarely works. Having been there with a load of coins from the egg box a few times when it’s broken I decide to bag the cash up  and take it in. No - they don’t take cash. WTAF? I need to use the machine. 

    So where can I take £700 of loose change?
    Is it because of the quantity or will they simply not take any change? ( I thought they had to)
  • seth plum
    seth plum Posts: 53,448
    cafcfan said:
    Right here we go. The Nat West web site says you CAN use the cash deposit machines.  It doesn't say you MUST use them. It also says you can deposit cash in branch. Either the branch is not doing their job properly or the organisation is not communicating with customers in a clear, fair and not misleading way.

    It's not good enough. so ring 03457888444 and ask to speak with Marcus Wogart - he is Head of Compliance. You won't get him but you will get one of his PA minions. Be clear that you wish to make a formal complaint and check that the conversation is being recorded by them. Explain that your branch has failed to provide the service advertised, the machines never work and you have been inconvenienced.

    This will do two things, first it will massively piss off Wogart or his PA and as a consequence the branch will get a bollocking. Second you will get an apology; the  service you deserve next time you visit;  and you should receive a monetary "goodwill gesture".

    Alternatively, but it won't work as well, deal with these guys.

    Customer Relations Manager Natwest
    Customer Relations
    Freepost
    PO Box 594
    Chatham
    Kent
    ME4 9DPM E 4 9 D P
    UNITED KINGDOM
    +448001510404+44800-151-0404
    customer.relations@natwest.com
    Agree about checking on the phone that the call is being recorded.
  • Arsenetatters
    Arsenetatters Posts: 5,974

    Is it because of the quantity or will they simply not take any change? ( I thought they had to)
    They don’t take cash!
  • valleynick66
    valleynick66 Posts: 4,890
    Was it today you had this problem or another day? I ask because the website notes the branch does not have a counter service on a Saturday but does otherwise:

    https://www.natwest.com/search-results/locator/branch.html?sortcode=600633&name=Dartford

  • Wheresmeticket
    Wheresmeticket Posts: 17,304
    Arsenetatters said:

    Is it because of the quantity or will they simply not take any change? ( I thought they had to)
    They don’t take cash!
    When a UK bank won't accept UK currency something is seriously wrong.

  • shirty5
    shirty5 Posts: 19,222
    Arsenetatters said:

    Is it because of the quantity or will they simply not take any change? ( I thought they had to)
    They don’t take cash!
    That’s like a diner that don’t serve food
  • CafcWest
    CafcWest Posts: 6,167
    My local Lloyds will only take it correctly pre-bagged and a limit of 16 (I think) bags at one time.
  • Wheresmeticket
    Wheresmeticket Posts: 17,304
    CafcWest said:
    My local Lloyds will only take it correctly pre-bagged and a limit of 16 (I think) bags at one time.
    I remember you have had to have a business account for large cash low denomination deposits but it is beyond me how any bank can refuse to accept the national currency.
  • Gisappointed
    Gisappointed Posts: 990
    edited August 2024
    I think the push back against a cashless society is to buy your newspaper, sweets and all small transactions with a single card swipe . Face value for us. I'm not sure if there is a transaction charge as well as a % fee, but I'm sure if enough of us do it, the banks and businesses will rethink or be over-whelmed.
  • Starinnaddick
    Starinnaddick Posts: 4,342
    Gisappointed said:
    I think the push back against a cashless society is to buy your newspaper, sweets and all small transactions with a single card swipe . Face value for us. I'm not sure if there is a transaction charge as well as a % fee, but I'm sure if enough of us do it, the banks and businesses will rethink or be over-whelmed.
    Worth a try. I'll start paying for my newspaper with a debit card. 
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  • MStuartPerm
    MStuartPerm Posts: 611
    Boom said:
    Arsenetatters said:
    Nat West in Dartford have a machine for paying in cash. It rarely works. Having been there with a load of coins from the egg box a few times when it’s broken I decide to bag the cash up  and take it in. No - they don’t take cash. WTAF? I need to use the machine. 

    So where can I take £700 of loose change?
    Browns
    Asking for a friend who wants to know is it still only £1? 
  • seth plum
    seth plum Posts: 53,448
    The bloke in the hardwear shop a couple of weeks ago said it was cash only for a small purchase,  it was for some small hooks I wanted for the curtain rail.
  • Wheresmeticket
    Wheresmeticket Posts: 17,304
    seth plum said:
    The bloke in the hardwear shop a couple of weeks ago said it was cash only for a small purchase,  it was for some small hooks I wanted for the curtain rail.
    I'm loving the detail. Did they do the job or did you need to find another solution?
  • SuedeAdidas
    SuedeAdidas Posts: 7,741
    Covered End said:
    Arsenetatters said:
    Nat West in Dartford have a machine for paying in cash. It rarely works. Having been there with a load of coins from the egg box a few times when it’s broken I decide to bag the cash up  and take it in. No - they don’t take cash. WTAF? I need to use the machine. 

    So where can I take £700 of loose change?
    How long did it take you to accumulate £700 of loose change and why did you accumulate it?
    I don't think I've had more than £10 worth in my life.
    A few years ago (pre covid) I had phase (probably 18 months or so) where:

    1) I never left the house with change; and
    2) Any change I came home with went into a big pot

    I ultimately took it to a Coinstar machine at a local Sainsbury where (after commission) I collected about £1,500 in folding. 

    Started doing it again but Covid scuppered it. 

    I never use cash for anything now. 
  • seth plum
    seth plum Posts: 53,448
    Wheresmeticket said:
    seth plum said:
    The bloke in the hardwear shop a couple of weeks ago said it was cash only for a small purchase,  it was for some small hooks I wanted for the curtain rail.
    I'm loving the detail. Did they do the job or did you need to find another solution?
    They didn’t!
    I had to get plastic ones with a sticky back!
  • seth plum
    seth plum Posts: 53,448

    I didn’t use a sticky back to purchase them.
  • Arsenetatters
    Arsenetatters Posts: 5,974
    valleynick66 said:
    Was it today you had this problem or another day? I ask because the website notes the branch does not have a counter service on a Saturday but does otherwise:

    https://www.natwest.com/search-results/locator/branch.html?sortcode=600633&name=Dartford

    It was today
  • YTS1978
    YTS1978 Posts: 1,702
    I went into HSBC the other day to pay some notes in. Got there and one of the paying in machines was broken. I was three back in the queue for the other one and thought "fuck it, I'll just fill out a slip and pay it in at the desk instead". Looked round the corner and there was no desk?! There was however a sign saying how you could use the area as a safe space if you were a victim of domestic abuse! I was a little confused, but managed to pay in at the machine after a wait. Would have been pissed off if I'd lugged 700 quids worth of change down there only to find that out though!
  • Rothko
    Rothko Posts: 18,802
    Gisappointed said:
    I think the push back against a cashless society is to buy your newspaper, sweets and all small transactions with a single card swipe . Face value for us. I'm not sure if there is a transaction charge as well as a % fee, but I'm sure if enough of us do it, the banks and businesses will rethink or be over-whelmed.
    Still cheaper to do that transaction by card then cash for all involved 
  • ME14addick
    ME14addick Posts: 9,761
    I work for a charity and we have a wonderful team of volunteers who visit establishments that have our collection boxes. They empty them and have been paying the funds into the charity's bank account via branches where they live. They are finding it much harder to find a bank that will accept cash these days.
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  • Wheresmeticket
    Wheresmeticket Posts: 17,304
    edited August 2024
    seth plum said:
    Wheresmeticket said:
    seth plum said:
    The bloke in the hardwear shop a couple of weeks ago said it was cash only for a small purchase,  it was for some small hooks I wanted for the curtain rail.
    I'm loving the detail. Did they do the job or did you need to find another solution?
    They didn’t!
    I had to get plastic ones with a sticky back!
    Ah mate you've bought your future self a problem. That must be a very narrow profile curtain rail.  Is it a flat profile runner or a round one for curtain rings?
  • valleynick66
    valleynick66 Posts: 4,890
    Arsenetatters said:
    valleynick66 said:
    Was it today you had this problem or another day? I ask because the website notes the branch does not have a counter service on a Saturday but does otherwise:

    https://www.natwest.com/search-results/locator/branch.html?sortcode=600633&name=Dartford

    It was today
    Arsenetatters said:
    valleynick66 said:
    Was it today you had this problem or another day? I ask because the website notes the branch does not have a counter service on a Saturday but does otherwise:

    https://www.natwest.com/search-results/locator/branch.html?sortcode=600633&name=Dartford

    It was today
    and what did they actually say / advise?
  • Hal1x
    Hal1x Posts: 4,265
    edited August 2024
    The problem is Banks don't have staff now. Traditional bank services (cash in/out, cheques, Giro credits) cost money to process and staff are expensive (plus other costs such as cash management, security and processing). Banks used to tolerate this by using the staff to sell other services (Insurance/Credit Cards/ Mortgages/ Loans/Investments) but now this is so restricted there is no offset. Retail Banking doesn't make money its the "Casino" side of the banks that earn the money
  • seth plum
    seth plum Posts: 53,448
    Wheresmeticket said:
    seth plum said:
    Wheresmeticket said:
    seth plum said:
    The bloke in the hardwear shop a couple of weeks ago said it was cash only for a small purchase,  it was for some small hooks I wanted for the curtain rail.
    I'm loving the detail. Did they do the job or did you need to find another solution?
    They didn’t!
    I had to get plastic ones with a sticky back!
    Ah mate you've bought your future self a problem. That must be a very narrow profile curtain rail.  Is it a flat profile runner or a round one for curtain rings?
    Flat.
  • SporadicAddick
    SporadicAddick Posts: 6,855
    Whilst not wishing to weigh into the rights or wrongs, why not just use the change for purchases / petty cash as and when it comes in?
  • Wheresmeticket
    Wheresmeticket Posts: 17,304
    edited August 2024
    seth plum said:
    Wheresmeticket said:
    seth plum said:
    Wheresmeticket said:
    seth plum said:
    The bloke in the hardwear shop a couple of weeks ago said it was cash only for a small purchase,  it was for some small hooks I wanted for the curtain rail.
    I'm loving the detail. Did they do the job or did you need to find another solution?
    They didn’t!
    I had to get plastic ones with a sticky back!
    Ah mate you've bought your future self a problem. That must be a very narrow profile curtain rail.  Is it a flat profile runner or a round one for curtain rings?
    Flat.
    OK but you'll need to redecorate after you remove the runners. Long panel pins might have been a good option if you couldn't run 3x5 screws into rawlplugs.
  • Lincsaddick
    Lincsaddick Posts: 32,348
    Tesco bans cash transactions at 40 venues across UK in huge change for shoppers (msn.com)
  • Wheresmeticket
    Wheresmeticket Posts: 17,304
    SporadicAddick said:
    Whilst not wishing to weigh into the rights or wrongs, why not just use the change for purchases / petty cash as and when it comes in?
    WTF has that got to do with hanging curtains?
  • Raith_C_Chattonell
    Raith_C_Chattonell Posts: 5,679
    Can you use it up by paying cash at the supermarket self service machines?

    They usually have a coin funnel where you can chuck handfuls of change.  It sorts it out much like the change machines - minus the 10% fee.




  • eastterrace6168
    eastterrace6168 Posts: 22,517
    Take the cash to another bank and open an account with the cash, then tell Nat West to do one...

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