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Play - Off Ticket information 24-25 (Home seats SOLD OUT)

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  • Er_Be_Ab_Pl_Wo_Wo_Ch
    Er_Be_Ab_Pl_Wo_Wo_Ch Posts: 1,790
    valleynick66 said:
    LargeAddick said:
    I’ve logged on a couple of times this week just to look and once a ticket did pop up and I put it in my basket for @golfie but when I went to check out it said ‘seat unavailable’. It’s very much hit and miss and you could log on a number of times and not get lucky. Personally I think less than 500 will be released at 11am tomorrow as most season ticket holders who bought elsewhere have now got there own seat sorted and as the released one has become available it’s been snapped up.
    I think more will be free as a large number will have simply been satisfied with the seats they did get - especially if buying for a few extra friends/family to attend with them. 

    I’d be surprised if it’s a sell out early tomorrow. I note the club haven’t said how many sold all week for some reason. 
    And even if it sells out tomorrow I'd expect returns to dripfeed onto the ticket site periodically over the next week, but not in the volume we've seen this week.
  • fenaddick
    fenaddick Posts: 11,206
    edited May 8
    Ed Warwick on the cast Q&A suggesting there were issues with the IT provider for the ticketing software and offering an apology for issues caused. Gavin Carter then said that demand was higher than 2019 and expressed his thanks to the ticket office staff and was keen to point out that it wasn't their fault
  • fenaddick
    fenaddick Posts: 11,206
    Warwick then said in the first 2 days we sold 19,000 tickets
  • Airman Brown
    Airman Brown Posts: 15,745
    fenaddick said:
    Warwick then said in the first 2 days we sold 19,000 tickets
    At which point the stadium map suggested a sell-out, which would imply that half of season ticket holders didn’t buy their reserved seat. That seems a lot.
  • fenaddick
    fenaddick Posts: 11,206
    Airman Brown said:
    fenaddick said:
    Warwick then said in the first 2 days we sold 19,000 tickets
    At which point the stadium map suggested a sell-out, which would imply that half of season ticket holders didn’t buy their reserved seat. That seems a lot.
    I see no reason he’d lie?
  • Airman Brown
    Airman Brown Posts: 15,745
    edited May 8
    Warrick also claimed that you can’t segregate the JS Stand with 2,000 away fans. I’m not sure that’s correct and I believe we’ve done it in the past, although it does put pressure on the facilities on the west side.
  • Airman Brown
    Airman Brown Posts: 15,745
    edited May 8
    fenaddick said:
    Airman Brown said:
    fenaddick said:
    Warwick then said in the first 2 days we sold 19,000 tickets
    At which point the stadium map suggested a sell-out, which would imply that half of season ticket holders didn’t buy their reserved seat. That seems a lot.
    I see no reason he’d lie?
    Not suggesting he was. But if they had sold 19,000 tickets then there were still 4,500-plus reserved.

    Of course that number would have reduced since Monday as people reclaimed their ST seats.
  • charltonnick
    charltonnick Posts: 3,063
    It was just mentioned on commentary of the Bristol C v Sheff Utd , that City had reduced United allocation to 2,000 because they wanted their fans in the same end.
  • AFKABartram
    AFKABartram Posts: 57,834
    @Oggy Red are you making it back mate? 
  • RaplhMilne
    RaplhMilne Posts: 4,603
    golfaddick said:
    And PPS.

    My gripe isnt really about not being able to buy a ticket......iI'm pretty certain I'lm be able to get one tomorrow. Its more about all the fuss that has been made by ST holders buying tickets in other areas & then wanting to change them for their own seats once all the panic died down and therefore delaying all the non ST holders from buying theirs.

    I am part of the silent majority......just don't like being silent !
    I think that makes you part of the vocal minority, not that I wish to argue…… !

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  • valleynick66
    valleynick66 Posts: 4,892
    Airman Brown said:
    fenaddick said:
    Airman Brown said:
    fenaddick said:
    Warwick then said in the first 2 days we sold 19,000 tickets
    At which point the stadium map suggested a sell-out, which would imply that half of season ticket holders didn’t buy their reserved seat. That seems a lot.
    I see no reason he’d lie?
    Not suggesting he was. But if they had sold 19,000 tickets then there were still 4,500-plus reserved.

    Of course that number would have reduced since Monday as people reclaimed their ST seats.
    Maybe not so surprising on reflection. 

    As a ‘senior’ representative he’d be ballparking any numbers quoted ie not too specific and that number would be more in line with the Burton takeup ?

    It implies 50% of ST holders failed to use the platform as anticipated or took opportunity to sit with additional ‘mates’.

    It’s  plausible given the potential for misinterpretation/ misunderstanding of the official comms on ticketing and casual use of ‘general sale’ as a term. 

    I reckon @golfie will be proved right (ish) !
  • TootingRedArmy
    TootingRedArmy Posts: 406

    Well, this thread’s racked up nearly 70,000 views and 1,300 posts — not about our form, the buzz of the play-offs, Nathan’s magic, TC’s class, or Lloydie’s engine… no, it’s about a ticketing meltdown of epic proportions.

    Honestly, the clowns in charge of the ticket office — along with their Mickey Mouse IT system — have outdone themselves. If they were aiming for chaos, they’ve absolutely smashed it. Gold medal. It’s been a full-blown cock-up since the starting pistol fired on Sunday at 11am. I tried to book my son and me our usual season ticket seats — East Stand regulars since it opened, and die-hards since the Palace and Hammers exile years. Couldn’t do it. Nada. So I bought four seats vaguely nearby for us and two mates. Not ideal, but needs must.

    No one answered the phones. No updates on the official site. Just radio silence. The only reason half of us even managed to secure seats was thanks to fellow Addicks, like FF and others, sharing wisdom, workarounds, and whispered secrets of the baffling ticket portal like they were cracking Cold War codes.It wasn’t Charlton’s comms that saved the day — it was camaraderie from the fans. That’s what kept the wheels turning… barely.

    Will lessons be learned? I’m not holding my breath. The IT system isn’t just clunky — it’s prehistoric. The chicken and its head are not only unattached, they’re in separate postcodes and still haven’t been reintroduced.And what a shame. This should’ve been about excitement, buzz, and planning the Wembley route — instead, so many loyal fans have been forced to wade through stress and unnecessary hassle. Typical Charlton: thrilling on the pitch, tragic in admin.

    Still… come Thurday night, we’ll be there in the Valley. Frazzled, maybe slightly mis-seated — but loud and proud.

    Up the Addicks!


  • seriously_red
    seriously_red Posts: 5,741
    edited May 8
    Airman Brown said:
    fenaddick said:
    Warwick then said in the first 2 days we sold 19,000 tickets
    At which point the stadium map suggested a sell-out, which would imply that half of season ticket holders didn’t buy their reserved seat. That seems a lot.
    Not really! The link to booking your own seat was hidden in the profile section and there was no other way to buy your seat. Most fans assumed that the game would sell out and therefore, without any other evidence, it's rational to assume that 50% found the link and 50% went to buy wherever they could find a seat near to where they wanted.

    Elsewhere you state that there's no "collective memory" within the club as if this is a bad thing! As long as there are lessons learnt in terms of comms, allocations and the technical side then ideally we will all enjoy a much better experience should we win through to Wembley. The quicker we see 2020-2023 disapear into the rear view mirror the better.

    This isn't rocket science and doesn't require a middle manager to be employed 12 months a year. Yes, we're selling out for the first time since 2019 with 19,000 sold in 48 hours, whereas the box office experience will normally cater for 4-5,000 sales in the two weeks lead up to the game.

    This is no defence of the executive - just stating that people are navigating their way through and that there's ample opportunity to improve. Along with giving consideration to the choice of ticketing sustem for next season and associated operating model. This isn't rocket science, but demanding perfection on every occasion really is the enemy of the good - Voltaire.
  • Er_Be_Ab_Pl_Wo_Wo_Ch
    Er_Be_Ab_Pl_Wo_Wo_Ch Posts: 1,790
    edited May 8
    Tomorrow we'll see the scale of the season ticket seats not purchased, in most part due to owners being unable to crack the code on the ticket website, in lesser part just not being able to make it on a school night. There should be plenty of prime seats up for grabs.
  • Oggy Red
    Oggy Red Posts: 44,958
    AFKABartram said:
    @Oggy Red are you making it back mate? 
    Hi AFKA, many thanks for thinking of me.
    But I'm not going to to be able to make either of the Wycombe matches. 

    I can make it to Wembley though. 
    Let's hope the team can, also!

    @AFKABartram


  • Off_it
    Off_it Posts: 28,894
    Braziliance said:
    golfaddick said:
    Er_Be_Ab_Pl_Wo_Wo_Ch said:
    Er_Be_Ab_Pl_Wo_Wo_Ch said:
    ArmchairAddick said:
    Was this supposed to be for season ticket holders only this period?  I'm a bit concerned now that I don't have an ST and might get the ticket taken away again .....  :s
    Seats not belonging to season ticket holders have been on general sale all week and this process has not ended... it's just that the supply of them is now dependent on someone cancelling/replacing such tickets and dropping them back into the general pool.

    Season ticket holders' seats can also be purchased now, but only by the holders. Until Friday 11am that is - when any unsold will be added to the general sale.

    The wording from the club suggests no tickets are on general sale at present but this isn't the case.

    @golfaddick
    Ok, I stand to be corrected if this is the case. But that is not what has been put out by the club (as confirmed by @clive earlier) and not my experience when logging on periodically through the day......about half a dozen times today so far. All I see is a stadium map all greyed out. Not once since Tuesday have I seen a single seat available.....and probably logged on over 30 times since then.

    As I said......its probably me.

    And PS. I am thankful for the offers of tickets that people on here have generously said that they will purchase for me. Perhaps part of me doesn't want to be sitting next to someone who them knows who I am. Not really wanting to be "outed" iyswim....😄.
    I'd love to get you on my vlog one day mate, can do a Golfie reveal special and find something to moan about Charlton related together, shouldn't be too difficult. 

    Or you can always wear a hockey mask or something, that might even be better 😂
    Get him on if we win the play offs, so he can moan about how we didn't score enough goals during the season!
  • TellyTubby
    TellyTubby Posts: 3,550
    Fanny Fanackapan said:
    One of our group has just been at The Valley to collect our away tickets.

    Queue is into Main Reception where a well known Security person is handing out the tickets.

    Apparently, tickets were sent out yesterday by 1st class post....

    Hoping that your local postie delivers daily to those waiting on them.
    Has Roger Firth rejoined us?

    http://news.bbc.co.uk/1/hi/uk/429742.stm
  • TellyTubby
    TellyTubby Posts: 3,550
    edited May 9
    Oggy Red said:
    AFKABartram said:
    @Oggy Red are you making it back mate? 
    Hi AFKA, many thanks for thinking of me.
    But I'm not going to to be able to make either of the Wycombe matches. 

    I can make it to Wembley though. 
    Let's hope the team can, also!

    @AFKABartram


    Same here. We'll race you up to Wembley. 🤞
  • Uboat
    Uboat Posts: 12,199
    Happy Golfie Gets a Ticket day, everyone. 

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  • Uboat
    Uboat Posts: 12,199
    Airman Brown said:
    Warrick also claimed that you can’t segregate the JS Stand with 2,000 away fans. I’m not sure that’s correct and I believe we’ve done it in the past, although it does put pressure on the facilities on the west side.
    The whole off the 1998/99 season?
  • Belv
    Belv Posts: 836
    JS was certainly very often segregated during the PL years. In fact I remember a couple of people I knew who even had season tickets in the JS.
  • fenaddick
    fenaddick Posts: 11,206
    I guess he might have been saying it doesn’t make financial/logistical sense rather than it being impossible 
  • NabySarr
    NabySarr Posts: 4,302
    fenaddick said:
    I guess he might have been saying it doesn’t make financial/logistical sense rather than it being impossible 
    I’d guess the policing/stewarding costs go up quite a bit if you put home fans in that end. 2000 away fans plus segregation means you are probably only getting maybe 500 home fans in there which might not cover the extra costs 
  • MartinCAFC
    MartinCAFC Posts: 3,224
    Even if you aren’t making any money out of the segregation isn’t the whole point of it to get as many home fans into the ground as possible? Otherwise why even ask the question in the first place.
  • LargeAddick
    LargeAddick Posts: 32,602
    NabySarr said:
    fenaddick said:
    I guess he might have been saying it doesn’t make financial/logistical sense rather than it being impossible 
    I’d guess the policing/stewarding costs go up quite a bit if you put home fans in that end. 2000 away fans plus segregation means you are probably only getting maybe 500 home fans in there which might not cover the extra costs 
    But seeing as the costs come out of the play off 'pot' as does all income then the cost to us is spread out and minimal I'd imagine.
  • Airman Brown
    Airman Brown Posts: 15,745
    edited May 9

    NabySarr said:
    fenaddick said:
    I guess he might have been saying it doesn’t make financial/logistical sense rather than it being impossible 
    I’d guess the policing/stewarding costs go up quite a bit if you put home fans in that end. 2000 away fans plus segregation means you are probably only getting maybe 500 home fans in there which might not cover the extra costs 
    It’s obviously true that there is less revenue to cover the costs, but this is a bigger issue for standard league games where the home club pays the costs, whereas the receipts for the play-offs are pooled IIRC.

    Police views may vary over time, and with them costs, but even with 500 seats empty for segregation you would have circa 900 seats to potentially sell.

    You cannot really argue that you want maximum home support and then exclude 900 home fans on the basis it’s not worthwhile accommodating them.

    The receipts for 900 fans are going to be around £15k if not more. That would more than cover the likely segregation cost.
  • se9addick
    se9addick Posts: 32,056
    Belv said:
    JS was certainly very often segregated during the PL years. In fact I remember a couple of people I knew who even had season tickets in the JS.
    I’m sure I had a ST in the JS when we first moved back to the Valley (I was very young though, may be my memory playing tricks on me), didn’t think we had STs in the Jimmy Seed during the Premier League years though (unless it was temporarily while reconstructing the ground)?
  • stoneroses19
    stoneroses19 Posts: 7,224
    Obviously there's no problem segregating JS and we know it works. I presume Warrick mentioning 2000 away fans is key, and that if it was less away fans, it would be doable. 

    Doncaster only brought about 1400 for the last semi final and we segregated. Maybe Wycombe made it clear they were expecting to sell 2000 and this has made splitting JS more difficult. 
  • SouthoftheThames
    SouthoftheThames Posts: 24
    Finally received email confirmation along with tickets for the 4 seats I bought on Sunday. Only to realise I have been charged twice… 🙂 

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