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And now….. my bank won’t take cash

Arsenetatters
Posts: 5,974
Nat West in Dartford have a machine for paying in cash. It rarely works. Having been there with a load of coins from the egg box a few times when it’s broken I decide to bag the cash up and take it in. No - they don’t take cash. WTAF? I need to use the machine.
So where can I take £700 of loose change?
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Arsenetatters said:Nat West in Dartford have a machine for paying in cash. It rarely works. Having been there with a load of coins from the egg box a few times when it’s broken I decide to bag the cash up and take it in. No - they don’t take cash. WTAF? I need to use the machine.So where can I take £700 of loose change?6
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Arsenetatters said:Nat West in Dartford have a machine for paying in cash. It rarely works. Having been there with a load of coins from the egg box a few times when it’s broken I decide to bag the cash up and take it in. No - they don’t take cash. WTAF? I need to use the machine.So where can I take £700 of loose change?35
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Find another bank, Nat West in Eltham closed during the week, expecting customers to go to Bexleyheath, Woolwich or Lewisham.
The trend is for customers to do a lot of their banking online or via apps. However there are still customers who want old school banking.6 -
lol!... Sorry not laughing at you... More the timing given the post I've just put on the Cashless Society thread
Sympathise with you though, all the Natwest branches round me are closing1 -
guinnessaddick said:Find another bank, Nat West in Eltham closed during the week, expecting customers to go to Bexleyheath, Woolwich or Lewisham.
The trend is for customers to do a lot of their banking online or via apps. However there are still customers who want old school banking.0 -
ForeverAddickted said:lol!... Sorry not laughing at you... More the timing given the post I've just put on the Cashless Society thread
Sympathise with you though, all the Natwest branches round me are closing1 -
Take it to the post office and deposit into your bank there.4
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guinnessaddick said:Find another bank, Nat West in Eltham closed during the week, expecting customers to go to Bexleyheath, Woolwich or Lewisham.
The trend is for customers to do a lot of their banking online or via apps. However there are still customers who want old school banking.
Opened my first bank account there back in the day. Dover has now closed, Hythe went a few years back .
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I understand Arsenetatters need for a bank in this scenario but why else do people need banks? My branch is 150 miles away from where I live and this has been the case since 1997. I never need to go into a bank.1
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shine166 said:Take it to the post office and deposit into your bank there.0
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EveshamAddick said:I understand Arsenetatters need for a bank in this scenario but why else do people need banks? My branch is 150 miles away from where I live and this has been the case since 1997. I never need to go into a bank.
My how we all chortle when I say... "Gimme my money"8 -
I’m going to have to refuse cash for eggs 🤣0
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Arsenetatters said:Nat West in Dartford have a machine for paying in cash. It rarely works. Having been there with a load of coins from the egg box a few times when it’s broken I decide to bag the cash up and take it in. No - they don’t take cash. WTAF? I need to use the machine.So where can I take £700 of loose change?
I don't think I've had more than £10 worth in my life.0 -
Arsenetatters said:shine166 said:Take it to the post office and deposit into your bank there.2
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Covered End said:Arsenetatters said:Nat West in Dartford have a machine for paying in cash. It rarely works. Having been there with a load of coins from the egg box a few times when it’s broken I decide to bag the cash up and take it in. No - they don’t take cash. WTAF? I need to use the machine.So where can I take £700 of loose change?
I don't think I've had more than £10 worth in my life.12 -
Our local Asda has a cash counting machine. Which gives you a voucher to spend in store or get cash from customer services desk. Not sure doing £700 In one go will work.0
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Covered End said:Arsenetatters said:Nat West in Dartford have a machine for paying in cash. It rarely works. Having been there with a load of coins from the egg box a few times when it’s broken I decide to bag the cash up and take it in. No - they don’t take cash. WTAF? I need to use the machine.So where can I take £700 of loose change?
I don't think I've had more than £10 worth in my life.22 -
Dansk_Red said:Our local Asda has a cash counting machine. Which gives you a voucher to spend in store or get cash from customer services desk. Not sure doing £700 In one go will work.5
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Covered End said:Arsenetatters said:Nat West in Dartford have a machine for paying in cash. It rarely works. Having been there with a load of coins from the egg box a few times when it’s broken I decide to bag the cash up and take it in. No - they don’t take cash. WTAF? I need to use the machine.So where can I take £700 of loose change?
I don't think I've had more than £10 worth in my life.1 -
Arsenetatters said:Dansk_Red said:Our local Asda has a cash counting machine. Which gives you a voucher to spend in store or get cash from customer services desk. Not sure doing £700 In one go will work.11
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Local Tesco here also has one of those cash counting machines which gives you a voucher.0
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EveshamAddick said:Local Tesco here also has one of those cash counting machines which gives you a voucher.6
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shirty5 said:EveshamAddick said:Local Tesco here also has one of those cash counting machines which gives you a voucher.
Your local Post Office will take money that you’re paying into your bank account.0 -
Arsenetatters said:Covered End said:Arsenetatters said:Nat West in Dartford have a machine for paying in cash. It rarely works. Having been there with a load of coins from the egg box a few times when it’s broken I decide to bag the cash up and take it in. No - they don’t take cash. WTAF? I need to use the machine.So where can I take £700 of loose change?
I don't think I've had more than £10 worth in my life.
When my kids were small and had coins one shop was more than happy to exchange them for notes, as long as the copper was bagged into £5 etc.
If you have some small shops locally perhaps ask there.
You may even be able to sell your eggs to small food selling stores.7 -
guinnessaddick said:Covered End said:Arsenetatters said:Nat West in Dartford have a machine for paying in cash. It rarely works. Having been there with a load of coins from the egg box a few times when it’s broken I decide to bag the cash up and take it in. No - they don’t take cash. WTAF? I need to use the machine.So where can I take £700 of loose change?
I don't think I've had more than £10 worth in my life.2 -
Is this the whole story here?
I suspect it’s not they won’t take cash but maybe not that much and/or pre counted.
I have a vague recollection of limits being in place.1 -
Right here we go. The Nat West web site says you CAN use the cash deposit machines. It doesn't say you MUST use them. It also says you can deposit cash in branch. Either the branch is not doing their job properly or the organisation is not communicating with customers in a clear, fair and not misleading way.
It's not good enough. so ring 03457888444 and ask to speak with Marcus Wogart - he is Head of Compliance. You won't get him but you will get one of his PA minions. Be clear that you wish to make a formal complaint and check that the conversation is being recorded by them. Explain that your branch has failed to provide the service advertised, the machines never work and you have been inconvenienced.
This will do two things, first it will massively piss off Wogart or his PA and as a consequence the branch will get a bollocking. Second you will get an apology; the service you deserve next time you visit; and you should receive a monetary "goodwill gesture".
Alternatively, but it won't work as well, deal with these guys.Customer Relations Manager NatwestCustomer Relations
Freepost
PO Box 594
Chatham
Kent
ME4 9DPM E 4 9 D P
UNITED KINGDOM+448001510404+44800-151-0404customer.relations@natwest.com22 -
Do you small weekly shops in supermarkets at the self service checkouts, it will quickly go and you do not get charged for the privilege or annoy the checkout staff3
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Open an account with Metrobank,1
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Do you need an account to use the machine in Metrobank then? You never used to have to.0