There is parking at the ground, costs £10.00 can be booked via the Preston ticket office mate, last game there Southall parked opposite me if I had known then what was in store for us I would have ran the runt over
Following a pitch inspection at Deepdale, Saturday's Emirates FA Cup third-round tie against Preston North End has been postponed due to a frozen playing surface.
The tie will now be played on Tuesday, January 14th (KO 7.45pm GMT). Already-purchased tickets will remain valid for the rearranged date.
For information on claiming refunds, please email tickets@cafc.co.uk
Following a pitch inspection at Deepdale, Saturday's Emirates FA Cup third-round tie against Preston North End has been postponed due to a frozen playing surface.
The tie will now be played on Tuesday, January 14th (KO 7.45pm GMT). Already-purchased tickets will remain valid for the rearranged date.
For information on claiming refunds, please email tickets@cafc.co.uk
The club really needs to publish how people can get refunds. It’s a small amount admittedly but they will get hundreds of enquiries and not publishing the arrangements is poor from any perspective.
Following a pitch inspection at Deepdale, Saturday's Emirates FA Cup third-round tie against Preston North End has been postponed due to a frozen playing surface.
The tie will now be played on Tuesday, January 14th (KO 7.45pm GMT). Already-purchased tickets will remain valid for the rearranged date.
For information on claiming refunds, please email tickets@cafc.co.uk
The club really needs to publish how people can get refunds. It’s a small amount admittedly but they will get hundreds of enquiries and not publishing the arrangements is poor from any perspective.
I've not seen anything about Crawley yet. Once a new date has been found for that, that'll be more refunds for that game as well
I think the reason they don’t publish it is to make it more difficult for people to get them. I don’t agree but understand that with home games, but the revenue here is trivial.
The club has just told me they can refund for Preston without the tickets being returned if people let them know, as Preston can cancel them at their end.
I think it’s pedantic to say they haven’t informed people how to get a refund. It’s obvious you email and ask. How else should they do it?
Set out the process: “in order to obtain a refund, you will need to do x”, not invite them to ask you, which creates an extra stage of communication.
The reason it’s not policy to do this is because the club knows, for home games in particular, the easier you make it the more people will claim their money back, especially if they otherwise assume it’s a process, involving returning tickets before the game.
Why else wouldn’t you set out exactly what people need to do? They don’t say, “to learn how to buy tickets please email the club”, do they?
After emailing the club enquiring about coach travel from Charlton to Preston on Tuesday, i would like to praise the ticket office staff for replying within a couple of hours & taking my booking over the phone for the rearranged journey, it is now possible to book the coach online, pick up times will be emailed to fans later. Anybody requiring coach travel on Tuesday i would advise them to book asap online here https://booking.cafc.co.uk/en-GB/categories/Valley Away
I think it’s pedantic to say they haven’t informed people how to get a refund. It’s obvious you email and ask. How else should they do it?
Set out the process: “in order to obtain a refund, you will need to do x”, not invite them to ask you, which creates an extra stage of communication.
The reason it’s not policy to do this is because the club knows, for home games in particular, the easier you make it the more people will claim their money back, especially if they otherwise assume it’s a process, involving returning tickets before the game.
Why else wouldn’t you set out exactly what people need to do? They don’t say, “to learn how to buy tickets please email the club”, do they?
I emailed an hour ago to ask for a refund. They’ve done it already.
I think it’s pedantic to say they haven’t informed people how to get a refund. It’s obvious you email and ask. How else should they do it?
Set out the process: “in order to obtain a refund, you will need to do x”, not invite them to ask you, which creates an extra stage of communication.
The reason it’s not policy to do this is because the club knows, for home games in particular, the easier you make it the more people will claim their money back, especially if they otherwise assume it’s a process, involving returning tickets before the game.
Why else wouldn’t you set out exactly what people need to do? They don’t say, “to learn how to buy tickets please email the club”, do they?
Club responded to me within 30 minutes as well so system seems to be working fine at the moment
After emailing the club enquiring about coach travel from Charlton to Preston on Tuesday, i would like to praise the ticket office staff for replying within a couple of hours & taking my booking over the phone for the rearranged journey, it is now possible to book the coach online, pick up times will be emailed to fans later. Anybody requiring coach travel on Tuesday i would advise them to book asap online here https://booking.cafc.co.uk/en-GB/categories/Valley Away
or by phone 0330 14 44 44
I hope the club comms are going to mail out an educational leaflet giving guidance on how to travel on a coach !!! 😜
We are just emailing the club to get a refund for the tickets. The hotel we booked for 2 nights in Preston said non refundable
I'm in Preston now...
It's the other stuff which you can't cancel, I was up here anyway, and have an advance ticket back from Preston tomorrow evening, so might as well "enjoy the sights" rather than paying more for a new ticket home...
I've just amended my tickets with Avanti. It was £72 for tomorrow and it's cost a further £49 on top to change to Tuesday afternoon and Wednesday morning. Fingers crossed there's not another postponement.
Comments
It’s colder tomorrow
Following a pitch inspection at Deepdale, Saturday's Emirates FA Cup third-round tie against Preston North End has been postponed due to a frozen playing surface.
The tie will now be played on Tuesday, January 14th (KO 7.45pm GMT). Already-purchased tickets will remain valid for the rearranged date.
For information on claiming refunds, please email tickets@cafc.co.uk
https://www.charltonafc.com/news/preston-cup-tie-rescheduled
https://www.charltonafc.com/news/preston-cup-tie-rescheduled
Why else wouldn’t you set out exactly what people need to do? They don’t say, “to learn how to buy tickets please email the club”, do they?
Anybody requiring coach travel on Tuesday i would advise them to book asap online here https://booking.cafc.co.uk/en-GB/categories/Valley Away
or by phone 0330 14 44 44
The hotel we booked for 2 nights in Preston said non refundable
It's the other stuff which you can't cancel, I was up here anyway, and have an advance ticket back from Preston tomorrow evening, so might as well "enjoy the sights" rather than paying more for a new ticket home...