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Half time refreshments (or lack of)

Really poor... wasn't all this supposed to be improved?

Family stand,

No water, no hot dogs, limited number of pies left.

I understand its not the staff running the kiosk fault but the excuse "more supporters then we expected " is a ridiculous excuse.

Not happy.

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Comments

  • The Red Robin
    The Red Robin Posts: 28,704
    Doesn’t sound like the best hydration break. 
  • LargeAddick
    LargeAddick Posts: 34,415
    There was an ice cream van on the AC concourse doing a roaring trade.
  • Really poor... wasn't all this supposed to be improved?

    Family stand,

    No water, no hot dogs, limited number of pies left.

    I understand its not the staff running the kiosk fault but the excuse "more supporters then we expected " is a ridiculous excuse.

    Not happy.


    I bought the last bottle of water about half way through half time.
    4 staff serving, only one of them able to work out how to use the card machine. 🤣
  • Rothko
    Rothko Posts: 19,514
    No water to buy at half time was really shit in the Family Stand, but they do have a nice new vinyl overlay on the wall so it’s alright  
  • AFKABartram
    AFKABartram Posts: 59,223
    £8 pint of Peroni in East Stand 😢
  • Cafc451
    Cafc451 Posts: 296
    No hot dogs or burgers in the AC stand.
  • TD_Addick
    TD_Addick Posts: 180
    What’s with the new policy of pouring drinks into a plastic up, bad enough when they took the cap away. 
  • MartinCAFC
    MartinCAFC Posts: 3,522

    Really poor... wasn't all this supposed to be improved?

    Family stand,

    No water, no hot dogs, limited number of pies left.

    I understand its not the staff running the kiosk fault but the excuse "more supporters then we expected " is a ridiculous excuse.

    Not happy.

    Wonder if Gavin Carter will step in again like last season. It was clear from the online meeting this week that driving up match day revenue is essential, it sounds like from reading all the various comments on this thread and the Fans Bar that so much money is being left on the table unspent.

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  • FinlandMatt
    FinlandMatt Posts: 75
    edited August 15

    Really poor... wasn't all this supposed to be improved?

    Family stand,

    No water, no hot dogs, limited number of pies left.

    I understand its not the staff running the kiosk fault but the excuse "more supporters then we expected " is a ridiculous excuse.

    Not happy.

    Wonder if Gavin Carter will step in again like last season. It was clear from the online meeting this week that driving up match day revenue is essential, it sounds like from reading all the various comments on this thread and the Fans Bar that so much money is being left on the table unspent.
    Exactly what I'm thinking. 

    They talk about increased revenue but they are throwing away the opportunity. 

    I'm happy to spend money in the ground and do my part but the service and quantity of products has to be better.

    This was around half way through half time as well, still plenty of people in the queue behind me.

    Lots of people were complaining. 

    Do we have any fan advisors on here?
  • Cafc451
    Cafc451 Posts: 296
    Email the club lots not happy today.
  • NorthStandUltra
    NorthStandUltra Posts: 2,625
    edited August 15
    Food in the fan zone is pricey too - Cheeseburger is £11.95 & Chips are £5.00 - madness. I think the chicken van is similar pricing 

    inside the ground (west upper) 

    3 x Hot Dogs
    1 x Beer
    1 x Pepsi Max
    1 x Tango
    1 x Water = £39 😳
  • charlton4ever
    charlton4ever Posts: 1,951
    edited August 15
    It was so bad today. My pennys worth.

    Fans Zone - arrived when it opened  - 2 bottles of zero beer only available in fridge  - they went and that was it the lad said ! 

    Lower CE - my goodness the beer from the stall was awful "sorry we have run out of gas! "

    Man in front of us fuming as his 5 year old wanted chips - new policy is you can't have chips on their own. She is tiny and he had to buy chicken stripes and chips and and throw the stripes away ! I think it cost him double. He said next time he will bring her snacks - more revenue lost.

    Hottest driest Summer on record yet run out of water bottles in the lower CE too by half time.

    We tried again today - but will now go back to last years decision and drink and eat outside ground.
     
  • valleynick66
    valleynick66 Posts: 5,653
    Food in the fan zone is pricey too - Cheeseburger is £11.95 & Chips are £5.00 - madness. I think the chicken van is similar pricing 

    inside the ground (west upper) 

    3 x Hot Dogs
    1 x Beer
    1 x Pepsi Max
    1 x Tango
    1 x Water = £39 😳
    I guess food / drink prices won’t be cheap if they are equally charging relatively high ticket prices. 

    The shame is on a hot day you will naturally get more drinks sales than at other times of the year if you get the service right. Those opportunities / conditions aren’t repeated every week. 




  • Siv_in_Shenzhen
    Siv_in_Shenzhen Posts: 4,252
    Fan zone closed after match despite invitations from mic announcements to come back after match for an hour 

    club is leaving so much money on the table
  • NorthStandUltra
    NorthStandUltra Posts: 2,625
    Fan zone closed after match despite invitations from mic announcements to come back after match for an hour 

    club is leaving so much money on the table
    Was that related to the ambulance though? 
  • BigRedEvil
    BigRedEvil Posts: 11,299
    Tbf all venue food and drink is extortionate these days. Unfortunately just seems the price of living these days 
  • Floebot
    Floebot Posts: 281
    service in north lower was a joke.. all pumps near us out.. and couldn't buy a chips on its own.. only 2 chips or with a burger.. useless!

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  • Off_it
    Off_it Posts: 29,470
    Thank f**k we won. Imagine the moaning and bitching if we'd lost.
  • iainment
    iainment Posts: 8,348
    Be interesting to see how the catering is at West Ham and Spurs.

  • Brownie12
    Brownie12 Posts: 1,751
    There was some kind of issue with payments in the lower north. £7.90 for a pint of peroni - and you couldn’t even pay for it! 
  • DoctorCharlton
    DoctorCharlton Posts: 2,552
    Had a hot dog for the first time today and actually thought it was quite good 
  • Cafc451
    Cafc451 Posts: 296
    Doctor charlton where you buy the hot dog?.
  • ElfsborgAddick
    ElfsborgAddick Posts: 30,893
    edited August 15
    iainment said:
    Be interesting to see how the catering is at West Ham and Spurs.

    The catering at totteringham is meant to be first class.

    You'll soon find out.
  • DoctorCharlton
    DoctorCharlton Posts: 2,552
    Cafc451 said:
    Doctor charlton where you buy the hot dog?.
    West lower mate, was pre match and not half time though 
  • DA9
    DA9 Posts: 11,227
    edited August 15
    I had the jerk chicken box in the fan zone, it was decent enough but took far too long to prepare and was £14.50…. Ridiculous pricing, what with the excruciating music being played by a 13 year old DJ, the tv above the meantime brewery unit was not switched on to watch the Bolton game, it then took 3-4 people running around for 10 minutes like headless chicken to get it sorted, they get this so wrong on every level.
    My last visit 

  • charlton4ever
    charlton4ever Posts: 1,951
    OMG have you seen the food pictures on "Charlton’s No 1 Fans Group MANY MILES HAVE WE TRAVELLED" on FB? Not my pictures so won't post but have a look.
  • iainment
    iainment Posts: 8,348
    DA9 said:
    I had the jerk chicken box in the fan zone, it was decent enough but took far too long to prepare and was £14.50…. Ridiculous pricing, what with the excruciating music being played by a 13 year old DJ, the tv above the meantime brewery unit was not switched on to watch the Bolton game, it then took 3-4 people running around for 10 minutes like headless chicken to get it sorted, they get this so wrong on every level.
    My last visit 

    I went there once but the music put me right off. As far as I could see hardly anyone was enjoying the music. Either don’t have it or have more than one genre played that includes music for all age groups.