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Cardiff train ticket refunds

F-Blocker
F-Blocker Posts: 3,412
in Match Day Travel

Just a heads-up for those unaware…

If you were booked on the 3:20 Cardiff to Paddington on Saturday that was cancelled, you can get a refund from GWR. As the following train was scheduled 62 mins later it means 100% refund for Single tickets or 50% refund for Returns.

It doesn't matter if you took the little Bristol detour, you can still claim. I've already had my claim approved.

https://www.gwr.com/help-and-support/refunds-and-compensation/delay-repay

Comments

  • aliwibble
    aliwibble Posts: 29,989
    Given it's a quiet week, making this sticky for a bit so those affected don't miss it.
  • Chippycafc
    Chippycafc Posts: 14,748
    Well done most were on my 3.30 and it was a 2 carriage train. 
  • guinnessaddick
    guinnessaddick Posts: 31,406
    edited September 22
    I’ve made my refund claim and it has been approved . Done forget that the 9:48 going out was also cancelled.
  • letthegoodtimesroll
    letthegoodtimesroll Posts: 11,724
    edited September 22
    I put a claim in as I had selected the 15.20 to come back on not realising the others had booked the 16.20 and that the 15.20 wouldn’t have given much time for a post match pint anyway so the 16.20 suited me and I also had an open return if the 15.20 hadn’t been cancelled. I stuck a claim in last night (thanks for the reminder @F-Blocker) for half the cost of the return ticket and the automatic acknowledgement email said that if it was successful I’d be eligible for half that as a refund. We were drinking in Wetherspoons so the 50% would more than cover that.

    Just noticed an email to say the claim has been approved. 😁

    I had a subsequent email to say it would be paid and could take 5-10 days.

    just checked my account and the money is already in it.
  • 9goalswentpastperry
    9goalswentpastperry Posts: 1,236
    I'm feeling left out. Was due on both the cancelled trains and put my claim in with GWR on Saturday night and nothing so far. 
  • letthegoodtimesroll
    letthegoodtimesroll Posts: 11,724
    9goalswentpastperry said:
    I'm feeling left out. Was due on both the cancelled trains and put my claim in with GWR on Saturday night and nothing so far. 
    Have you checked your junk mail ?
  • Stewart
    Stewart Posts: 2,525
    edited September 22
    Thank you. Claim sent.
    I vote that there should always be a train refund sticky for any game where there is a sniff of a train delay.
  • letthegoodtimesroll
    letthegoodtimesroll Posts: 11,724
    edited September 22
    Kips said:
    Have the club announced anything about match ticket refunds yet.
    I think Alli and Ouma might have been tasked to pass it to you. Check with your neighbours to see if it went to them…

    😁
  • 9goalswentpastperry
    9goalswentpastperry Posts: 1,236

    Have you checked your junk mail ?
    Cheers, yes, I have. I am also logging into my GWR account where it has the status of the claims as "pending."

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  • Stewart
    Stewart Posts: 2,525
    edited September 22
    ,
  • DoctorCharlton
    DoctorCharlton Posts: 2,578
    Can I claim on an off-peak return? 
  • ElfsborgAddick
    ElfsborgAddick Posts: 31,199
    edited September 22
    DoctorCharlton said:
    Can I claim on an off-peak return? 

    My understanding is that the off-peak return is not applicable to set trains, if this is the case I am sure you are not entitled to a refund.
    Perhaps @clive can confirm this?
  • clive
    clive Posts: 20,858
    DoctorCharlton said:
    Can I claim on an off-peak return? 
    ElfsborgAddick said:
    DoctorCharlton said:
    Can I claim on an off-peak return? 

    My understanding is that the off-peak return is not applicable to set trains, if this is the case I am sure you are not entitled to a refund.
    Perhaps @clive can confirm this?
    https://www.nationalrail.co.uk/tickets-railcards-and-offers/ticket-types/off-peak-and-super-off-peak-tickets/off-peak-and-super-off-peak-tickets-terms-and-conditions/

    https://www.nationalrail.co.uk/tickets-railcards-and-offers/ticket-types/off-peak-and-super-off-peak-tickets/
  • letthegoodtimesroll
    letthegoodtimesroll Posts: 11,724
    DoctorCharlton said:
    Can I claim on an off-peak return? 
    I basically did, I think 

    When buying the tickets I selected the outward journey and the return journey (15.20) and when I went to pay it suggested the open return ticket was cheaper, so I selected that and paid for it. My selected trains still showed on the account and the confirmation email attachment.

    When I made the claim it wanted a download copy of the journey I was claiming for and that was available on my confirmation of purchase email so I saved that to files on my phone and then selected the file for download to the claim.

    they approved it and paid up.
  • Rock Spectacle
    Rock Spectacle Posts: 1,672
    They are hard work but even 15 mins delay is eligible, don't ask don't get
  • 9goalswentpastperry
    9goalswentpastperry Posts: 1,236
    letthegoodtimesroll said:
    DoctorCharlton said:
    Can I claim on an off-peak return? 
    I basically did, I think 

    When buying the tickets I selected the outward journey and the return journey (15.20) and when I went to pay it suggested the open return ticket was cheaper, so I selected that and paid for it. My selected trains still showed on the account and the confirmation email attachment.

    When I made the claim it wanted a download copy of the journey I was claiming for and that was available on my confirmation of purchase email so I saved that to files on my phone and then selected the file for download to the claim.

    they approved it and paid up.

    letthegoodtimesroll said:
    DoctorCharlton said:
    Can I claim on an off-peak return? 
    I basically did, I think 

    When buying the tickets I selected the outward journey and the return journey (15.20) and when I went to pay it suggested the open return ticket was cheaper, so I selected that and paid for it. My selected trains still showed on the account and the confirmation email attachment.

    When I made the claim it wanted a download copy of the journey I was claiming for and that was available on my confirmation of purchase email so I saved that to files on my phone and then selected the file for download to the claim.

    they approved it and paid up.



    That's interesting. I had an open return but was planning to travel on the two cancelled trains. That's what I have put in to be refunded. Most folk seem to have already been paid and I am still waiting. Ironically, my fare was almost double what my pal paid for his specific trains that he's already had his money back on. 
  • letthegoodtimesroll
    letthegoodtimesroll Posts: 11,724
    @9goalswentpastperry

    i claimed for just the specific (return) journey and basically, where it asks how much you are claiming, I simply halved the cost of the open return that I paid for. Is that what you did or have you claimed for the full cost of the open return ? 

  • 9goalswentpastperry
    9goalswentpastperry Posts: 1,236
    letthegoodtimesroll said:
    @9goalswentpastperry

    i claimed for just the specific (return) journey and basically, where it asks how much you are claiming, I simply halved the cost of the open return that I paid for. Is that what you did or have you claimed for the full cost of the open return ? 

    I did separate claims for each leg of the journey. As both were over an hour delayed in theory I should be entitled to a full refund. (I think.)

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