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NatWest To Keep Branches Open Over Tech Hitch

Mendonca In Asdas
Mendonca In Asdas Posts: 22,664
edited June 2012 in Not Sports Related
Might be worth checking your bank balance if you bank with them to make sure your wages have gone in?

http://news.sky.com/home/business/article/16250867
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Comments

  • JT
    JT Posts: 12,348
    Get paid tomorrow Slightly worried
  • se9addick
    se9addick Posts: 32,071
    Pal of mine due to be paid today, money hasn't gone in and his mortgage comes out tomorrow.
  • man_at_milletts
    man_at_milletts Posts: 5,620
    Wonder if they've tried Ctrl+ALt+Del
  • JT
    JT Posts: 12,348
    Mine hasnt gone in, absolute c*nts
  • Spankie
    Spankie Posts: 1,537
    Mate at work hasn't been paid. His mortgage and bills are all due. Surely NatWest must foot the bill for any late charges etc etc?
  • Plaaayer
    Plaaayer Posts: 9,002
    Just checked with Coutts and mine has gone in.
  • creepyaddick
    creepyaddick Posts: 6,152
    My bullion bars arrived safely.
  • creepyaddick
    creepyaddick Posts: 6,152
    My bullion bars peanuts arrived safely.
  • JT
    JT Posts: 12,348
    What is the point in opening branches early? Surely people cant get money still?
  • TelMc32
    TelMc32 Posts: 9,064
    Coutts must be slipping...they never used to accept clients in Uggs!!! ;-)

    Spankie - I saw this morning that NatWest/RBS have said they will ensure that no customers will remain out of pocket. People due funds from clients usually know where they are coming from and should know that in the case of NatWest, what is happening and that they will be received (eventually).

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  • MrOneLung
    MrOneLung Posts: 26,899
    Any direct debits etc that were due to go out will be paid backvalued. Your mortgage company etc would not see it as a default or late payment.
  • buckshee
    buckshee Posts: 7,869
    I was due some expenses into my account last friday and it didn't happen so I had a moan to work and was promised they'd be in this friday along with this weeks (totalling around £200) .

    When they weren't there this morning I fired off a stinking email to work

    Ooops
  • Addicted
    Addicted Posts: 2,804
    All our groups business facilities are down, absolute nightmare.
  • JT
    JT Posts: 12,348
    Went into branch and got cash out even though balance still said zero.
  • Valiantphil
    Valiantphil Posts: 6,412
    Have a mate who has a house sale that has stalled.

    Not a good advertisement for the banks concerned or for the UK as a country.
  • ken from bexley
    ken from bexley Posts: 5,087
    Nat west have been having issues with there online banking account for weeks.
    Needs to be a investigation into this bank, as they seem to act as seperate divisions under the Nat west name.
    Gone are the days when you can ring up your branch. Outsourcing at it's worse.
    Been a customer for over 30 years, but not for much longer.
    I had already suspended my payments into the account, from an incident last month.
    Obviously they do not want my sort of custom, I suppose because I keep the account in credit, and free banking is I fear soon to be a thing of the past. Mind you free useless banking is not much use.
    Notice they were downgraded today, before all of this mess
  • man_at_milletts
    man_at_milletts Posts: 5,620
    Already closed two accounts there due to their incompetence. Just moving the final one now. Wouldn't touch their online banking with somebody elses' bargepole.
  • Curb_It
    Curb_It Posts: 21,234
    Really i bank with Natwest and have never had a problem really - not that i can remember. Ive been using their online banking for years now and find it very easy.
  • man_at_milletts
    man_at_milletts Posts: 5,620
    Mrs M and I worked for them for years, and their approach to customer focus changed after the take over by RBS. A simple apology for one error would have sufficed but I had to take it to the Financial Ombudsman to make my case. They are probably no better or worse than most Bank's, but you pays your money and you takes your choice. I'm pleased that you've had no problems, and hopefully not today as well.
  • ken from bexley
    ken from bexley Posts: 5,087
    Really i bank with Natwest and have never had a problem really - not that i can remember. Ive been using their online banking for years now and find it very easy.
    There 'i phone app' is developed by a third party, and had issues with the new software on my mac book pro/ new iphone. It has since been resolved

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  • InCurbsWeTrusted
    InCurbsWeTrusted Posts: 300
    "Technical glitch"...... yeah, right!! Someone, somewhere (doing the same job I do) is currently shitting bricks..
  • ISawLeaburnScore
    ISawLeaburnScore Posts: 9,779
    This is the third time in less than a year that Natwest have caused me aggro... as soon as my graduate interest free overdraft expires next June I am off-ski
  • smudge7946
    smudge7946 Posts: 4,131
    RBS used to have outstanding customer services and only the best was good enough.
    In 2006 I was named as customer service employee of the year.
  • colthe3rd
    colthe3rd Posts: 8,486
    This is the third time in less than a year that Natwest have caused me aggro... as soon as my graduate interest free overdraft expires next June I am off-ski
    Well thanks to a glitch in their system I still have my interest free overdraft. I graduated 6 years ago!
  • Stu_of_Kunming
    Stu_of_Kunming Posts: 17,122
    Really i bank with Natwest and have never had a problem really - not that i can remember. Ive been using their online banking for years now and find it very easy.

    Same.
  • Miserableoldgit
    Miserableoldgit Posts: 21,458
    Paid a cheque into a LloydsTSB account on Tuesday morning: Still not cleared (The cheque was from a NatWest account).
  • buckshee
    buckshee Posts: 7,869
    all back to normal now by the looks of it
  • colthe3rd
    colthe3rd Posts: 8,486
    Not sure if it's linked but tried withdrawing cash from ATM, came back with an error, tried again and it worked, better check my account to make sure it hasn't gone through twice
  • ken from bexley
    ken from bexley Posts: 5,087
    still 'technical' issues on there website.......for some of us.
    Bit of a shambles really.
  • shirty5
    shirty5 Posts: 19,247
    Natwest. Helpful Banking.

    Time to change their slogan.

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