To be fair, according to the time of the emails she replied (maybe from home) well before nine am to a request sent on a Sunday.
Based on the prices (not, exactly expensive) I think it's a bit much to expect the sort of treatment you would get from a partner of a law firm (who charges £500 an hour or part, there of) from a request sent in a Sunday.
You asked her a question, and she answered it. Your initial email, sent on the Sunday, wasn't full of chit chat.
I think her reply is perfectly adequate. I would go. Fr as to say that much more than that could have been over the top based on the short, blunt style of your initial enquiry.
Just my thoughts.
Blunt initial enquiry? "Hi" "Please" "Thanks"
Hardly blunt, perfectly polite and reasonable questions.
What's wrong with that? Perfectly adequate response. People treat email like it's a letter - it isn't. The days of prefacing everything with 'Dear Sir' and ending it with 'Thank you for your interest' are long gone.
Well, not really. You're right that 'Dear Sir' etc is not so necessary, but common courtesy is still valued by many people. If you work in an industry where customer care is the product you are selling, people will rightly judge you on the quality of that care. There's nothing actually wrong with her responses, but they give an impression that she's irritated by someone bothering her. Some people won't care about that, but many will and you can't afford to alienate those punters for the sake of showing some manners.
To be fair, according to the time of the emails she replied (maybe from home) well before nine am to a request sent on a Sunday.
Based on the prices (not, exactly expensive) I think it's a bit much to expect the sort of treatment you would get from a partner of a law firm (who charges £500 an hour or part, there of) from a request sent in a Sunday.
You asked her a question, and she answered it. Your initial email, sent on the Sunday, wasn't full of chit chat.
I think her reply is perfectly adequate. I would go. Fr as to say that much more than that could have been over the top based on the short, blunt style of your initial enquiry.
Just my thoughts.
Blunt initial enquiry? "Hi" "Please" "Thanks"
Hardly blunt, perfectly polite and reasonable questions.
When I said blunt I didn't mean rude. It was a short email asking for availability of rooms. Sure she kept the email short but I wouldn't, personally, have been offended by it - especially bearing in mind the speed of her reply.
The email honestly wouldn't bother me but that maybe because I send and receive emails all day at work and they are generally like this. Email tends to be used like instant messaging nowadays with short sentences, bad grammar etc.
She hasn't answered about the bands, nor has she provided a clear pricing structure. If she bothered to read your emails in the first place she could have fully answered your queries in one reply, negating the need for further emails.
Alternatively, all the information you requested could be on their website and she's pissed off you didn't check there first...
She hasn't answered about the bands, nor has she provided a clear pricing structure. If she bothered to read your emails in the first place she could have fully answered your queries in one reply, negating the need for further emails.
Alternatively, all the information you requested could be on their website and she's pissed off you didn't check there first...
Course if everyone did that, she would be out of a job... Too thick for that to occur to her clearly ( or shagging the boss ).
She hasn't answered about the bands, nor has she provided a clear pricing structure. If she bothered to read your emails in the first place she could have fully answered your queries in one reply, negating the need for further emails.
Alternatively, all the information you requested could be on their website and she's pissed off you didn't check there first...
Course if everyone did that, she would be out of a job... Too thick for that to occur to her clearly ( or shagging the boss ).
You're assuming that her job doesn't have other responsibilities. She might already have a 50 hour week before she answers emails on her weekend.
She hasn't answered about the bands, nor has she provided a clear pricing structure. If she bothered to read your emails in the first place she could have fully answered your queries in one reply, negating the need for further emails.
Alternatively, all the information you requested could be on their website and she's pissed off you didn't check there first...
Nope, the website was my first port of call, no prices, no future events listings.
She hasn't answered about the bands, nor has she provided a clear pricing structure. If she bothered to read your emails in the first place she could have fully answered your queries in one reply, negating the need for further emails.
Alternatively, all the information you requested could be on their website and she's pissed off you didn't check there first...
Course if everyone did that, she would be out of a job... Too thick for that to occur to her clearly ( or shagging the boss ).
You're assuming that her job doesn't have other responsibilities. She might already have a 50 hour week before she answers emails on her weekend.
Maybe so, we all get stressed, but no excuse for a sullen or rude response to a customer enquiry, I would be out on my ear if I replied like that in email or face to face to a customer.
She hasn't answered about the bands, nor has she provided a clear pricing structure. If she bothered to read your emails in the first place she could have fully answered your queries in one reply, negating the need for further emails.
Alternatively, all the information you requested could be on their website and she's pissed off you didn't check there first...
Course if everyone did that, she would be out of a job... Too thick for that to occur to her clearly ( or shagging the boss ).
You're assuming that her job doesn't have other responsibilities. She might already have a 50 hour week before she answers emails on her weekend.
She might, and one sure way of reducing that working week is to be abrupt with customers so they stay away.
I think both parties are at fault - you for asking some obscure questions and the lady for not really claifying her answers. Mainly though it goes to show that its best to actually speak to someone, rather than send an e-mail - that way you can ask a few questions and claify the answers then & there, rather than playing e-mail tennis..........
I think both parties are at fault - you for asking some obscure questions and the lady for not really claifying her answers. Mainly though it goes to show that its best to actually speak to someone, rather than send an e-mail - that way you can ask a few questions and claify the answers then & there, rather than playing e-mail tennis..........
Have you been on the same funny gas as KHA, obscure questions?
What are your double room rates?, and are those rates different on Bank holiday sundays? Are they ensuite? Do you know as yet what bands you have booked for either bank holiday Sunday in May?
This has obviously really upset you DA9 judging by your responses to some of the comments.
If you feel that strongly then I suggest that you avoid her hotel. If you really want to punish her you could stay away from the venue that has the bands if it would mean that buying drinks there puts money into her business.
Alternatively you could just email her back and cc her boss explaining that you are not going to frequent her establishment now that you have received an unacceptable communication from her.
However, it is my (and some other's on here) belief that rightly or wrongly this is the level of service that one can expect from employees of such businesses. I think it's interesting some feel that emails should be much more 'full' when the majority of those under 30 are unable to send a text with a whole word in it and absolutely no punctuation.
If you are going to feel aggrieved by this type of communication DA9 I think you may struggle to find many business that satisfy your standards. As I said earlier, at £50 a night for a room they must be making next to no money at all, they don't have the luxury of employing an MBA to run their booking line.
Just to clarify this is, in no way, a dig at you (or anyone else) DA9 I just think it's a sign of the times.
. I think it's interesting some feel that emails should be much more 'full' when the majority of those under 30 are unable to send a text with a whole word in it and absolutely no punctuation.
. I think it's interesting some feel that emails should be much more 'full' when the majority of those under 30 are unable to send a text with a whole word in it and absolutely no punctuation.
That's certainly not true for the people I know.
Hey stu....
Would you say china has influenced your perception of customer service?
Comments
Hardly blunt, perfectly polite and reasonable questions.
There's nothing actually wrong with her responses, but they give an impression that she's irritated by someone bothering her. Some people won't care about that, but many will and you can't afford to alienate those punters for the sake of showing some manners.
"Oi, room, double, shitter, shower, bank holiday, band, price?"
Manners don't cost anything I'd jog it on mate
She hasn't answered about the bands, nor has she provided a clear pricing structure. If she bothered to read your emails in the first place she could have fully answered your queries in one reply, negating the need for further emails.
Alternatively, all the information you requested could be on their website and she's pissed off you didn't check there first...
What are your double room rates?, and are those rates different on Bank holiday sundays? Are they ensuite? Do you know as yet what bands you have booked for either bank holiday Sunday in May?
Very obscure of me, must try better.
Are you a hotel?
Do you have running water?
If you feel that strongly then I suggest that you avoid her hotel. If you really want to punish her you could stay away from the venue that has the bands if it would mean that buying drinks there puts money into her business.
Alternatively you could just email her back and cc her boss explaining that you are not going to frequent her establishment now that you have received an unacceptable communication from her.
However, it is my (and some other's on here) belief that rightly or wrongly this is the level of service that one can expect from employees of such businesses. I think it's interesting some feel that emails should be much more 'full' when the majority of those under 30 are unable to send a text with a whole word in it and absolutely no punctuation.
If you are going to feel aggrieved by this type of communication DA9 I think you may struggle to find many business that satisfy your standards. As I said earlier, at £50 a night for a room they must be making next to no money at all, they don't have the luxury of employing an MBA to run their booking line.
Just to clarify this is, in no way, a dig at you (or anyone else) DA9 I just think it's a sign of the times.
Would you say china has influenced your perception of customer service?