Katrien Meire

Greenie Junior

Personally think she's poison and the sooner her and RD leave the better

Airman Brown

suzisausage said:

There used to be an email address 'customerservice@cafc.co.uk' or something similar, that once someone was made redundant it wasn't picked up for about 9 months.

When I worked there and discovered this, I set up a divert to myself and used to field responses to relevant areas, logging every query in a spreadsheet. (as well as direct emails / phone calls to CEO's office) and I was bcc'd on every response so i could log whether it was resolved or not.

After I was made redundant and did my handover I have no idea whether it was continued in the same way - although I know general queries were picked up by someone else who is still there as far as I know. No idea on the spreadsheet follow up etc or logging of responses.

If KM gets half the amount of emails that PV/SW used to get - she'll need someway of filtering them out to the relevant person (that doesn't involve working 24 hours).

That said, people should try to contact the relevant person instead of going straight to the CEO of a company - although I think it is perhaps less clear who is responsible for what these days so understand why people do go direct to her. Next time you have a query about your bank account - would you email the CEO of your bank to sort it?

No, but in my experience most people's first port of call if there is a problem with their season ticket is the ticket office. There will always be some people who think that they should write to the chairman or chief executive in the first instance, as there are people who dial 999 as a first resort, but if people take the trouble to write on a matter of policy then they ought to be getting an acknowledgement from the club. That's just courtesy.

I expect the fact people are not getting a response is lack of resource rather than intended discourtesy, but I know for a fact it extends not just to fans but to people working at the club.

suzisausage

cafcfan said:

suzisausage said:

Next time you have a query about your bank account - would you email the CEO of your bank to sort it?

I've just finished having a lengthy dialogue with the CEO's PA at a large Norwich-based insurer to sort out an issue with my car insurance.

So the CEO didn't sort it out....the PA did. ;-)

cafcfan

suzisausage said:

cafcfan said:

suzisausage said:

Next time you have a query about your bank account - would you email the CEO of your bank to sort it?

I've just finished having a lengthy dialogue with the CEO's PA at a large Norwich-based insurer to sort out an issue with my car insurance.

So the CEO didn't sort it out....the PA did. ;-)

Sure. But the (initial) email went to the CEO which was your question.

Dazzler21

Greenie Junior said:

Personally think she's poison and the sooner her and RD leave the better

Yep, get shot of them right now. All those other multi-billionaires out there that want to buy us up will have a bidding war.

Or we'll have to go into admin and end up being bought cheap and having to do a saints esque full rebuild from the lower teirs of the game.

MrLargo

Dazzler21 said:

Greenie Junior said:

Personally think she's poison and the sooner her and RD leave the better

Yep, get shot of them right now. All those other multi-billionaires out there that want to buy us up will have a bidding war.

Or we'll have to go into admin and end up being bought cheap and having to do a saints esque full rebuild from the lower teirs of the game.

We wouldn't go into admin - that would be the most expensive exit strategy of all for Roland. As for potential buyers, how do you know that there's nobody else out there who'd be interested in buying the club? They don't advertise their interest. None of us knew Roland was interested until about a week before the deal was completed.

I've absolutely no way of knowing if there is anyone out there who would be interested in buying the club. How can you be so certain that their definitely isn't anyone one?

Roland - put the club up for sale, we'll take our chances.

MrLargo

Greenie Junior said:

Personally think she's poison and the sooner her and RD leave the better

You've changed your tune! : - )

roseandcrown

Dazzler21 said:

Greenie Junior said:

Personally think she's poison and the sooner her and RD leave the better

Yep, get shot of them right now. All those other multi-billionaires out there that want to buy us up will have a bidding war.

Or we'll have to go into admin and end up being bought cheap and having to do a saints esque full rebuild from the lower teirs of the game.

So we should settle for what ever Roly wants to do and just accept it because no one else will buy us?

suzisausage

Airman Brown said:

suzisausage said:

There used to be an email address 'customerservice@cafc.co.uk' or something similar, that once someone was made redundant it wasn't picked up for about 9 months.

When I worked there and discovered this, I set up a divert to myself and used to field responses to relevant areas, logging every query in a spreadsheet. (as well as direct emails / phone calls to CEO's office) and I was bcc'd on every response so i could log whether it was resolved or not.

After I was made redundant and did my handover I have no idea whether it was continued in the same way - although I know general queries were picked up by someone else who is still there as far as I know. No idea on the spreadsheet follow up etc or logging of responses.

If KM gets half the amount of emails that PV/SW used to get - she'll need someway of filtering them out to the relevant person (that doesn't involve working 24 hours).

That said, people should try to contact the relevant person instead of going straight to the CEO of a company - although I think it is perhaps less clear who is responsible for what these days so understand why people do go direct to her. Next time you have a query about your bank account - would you email the CEO of your bank to sort it?

No, but in my experience most people's first port of call if there is a problem with their season ticket is the ticket office. There will always be some people who think that they should write to the chairman or chief executive in the first instance, as there are people who dial 999 as a first resort, but if people take the trouble to write on a matter of policy then they ought to be getting an acknowledgement from the club. That's just courtesy.

I expect the fact people are not getting a response is lack of resource rather than intended discourtesy, but I know for a fact it extends not just to fans but to people working at the club.

I agree that there will always be people that will write to senior people. I totally agree there should be an acknowledgement - that's why i set up the above system.

Agree that resource is the problem, maybe this will change now that KM has a PA?

Airman Brown

suzisausage said:

Airman Brown said:

suzisausage said:

There used to be an email address 'customerservice@cafc.co.uk' or something similar, that once someone was made redundant it wasn't picked up for about 9 months.

When I worked there and discovered this, I set up a divert to myself and used to field responses to relevant areas, logging every query in a spreadsheet. (as well as direct emails / phone calls to CEO's office) and I was bcc'd on every response so i could log whether it was resolved or not.

After I was made redundant and did my handover I have no idea whether it was continued in the same way - although I know general queries were picked up by someone else who is still there as far as I know. No idea on the spreadsheet follow up etc or logging of responses.

If KM gets half the amount of emails that PV/SW used to get - she'll need someway of filtering them out to the relevant person (that doesn't involve working 24 hours).

That said, people should try to contact the relevant person instead of going straight to the CEO of a company - although I think it is perhaps less clear who is responsible for what these days so understand why people do go direct to her. Next time you have a query about your bank account - would you email the CEO of your bank to sort it?

No, but in my experience most people's first port of call if there is a problem with their season ticket is the ticket office. There will always be some people who think that they should write to the chairman or chief executive in the first instance, as there are people who dial 999 as a first resort, but if people take the trouble to write on a matter of policy then they ought to be getting an acknowledgement from the club. That's just courtesy.

I expect the fact people are not getting a response is lack of resource rather than intended discourtesy, but I know for a fact it extends not just to fans but to people working at the club.

I agree that there will always be people that will write to senior people. I totally agree there should be an acknowledgement - that's why i set up the above system.

Agree that resource is the problem, maybe this will change now that KM has a PA?

At least KM probably knows her PA's name . . .

Greenie Junior

MrLargo said:

Greenie Junior said:

Personally think she's poison and the sooner her and RD leave the better

You've changed your tune! : - )

I've seen the light Mr Largo

MrLargo

Greenie Junior said:

MrLargo said:

Greenie Junior said:

Personally think she's poison and the sooner her and RD leave the better

You've changed your tune! : - )

I've seen the light Mr Largo

Good lad, better late than never!

Dazzler21

roseandcrown said:

Dazzler21 said:

Greenie Junior said:

Personally think she's poison and the sooner her and RD leave the better

Yep, get shot of them right now. All those other multi-billionaires out there that want to buy us up will have a bidding war.

Or we'll have to go into admin and end up being bought cheap and having to do a saints esque full rebuild from the lower teirs of the game.

So we should settle for what ever Roly wants to do and just accept it because no one else will buy us?

I just don't think we have given Roland a proper chance.

Would Slater and Jiminez have been better than this?

MrLargo

Dazzler21 said:

roseandcrown said:

Dazzler21 said:

Greenie Junior said:

Personally think she's poison and the sooner her and RD leave the better

Yep, get shot of them right now. All those other multi-billionaires out there that want to buy us up will have a bidding war.

Or we'll have to go into admin and end up being bought cheap and having to do a saints esque full rebuild from the lower teirs of the game.

So we should settle for what ever Roly wants to do and just accept it because no one else will buy us?

I just don't think we have given Roland a proper chance.

Would Slater and Jiminez have been better than this?

They ran out of cash. Sorry I don't understand - why are our only ownership options Roland or Tony and Mike? You seem absolutely convinced that there is no other individual or group out there that has the means and the desire to own this club - how can you be so sure?

Henry Irving

Dazzler21 said:

roseandcrown said:

Dazzler21 said:

Greenie Junior said:

Personally think she's poison and the sooner her and RD leave the better

Yep, get shot of them right now. All those other multi-billionaires out there that want to buy us up will have a bidding war.

Or we'll have to go into admin and end up being bought cheap and having to do a saints esque full rebuild from the lower teirs of the game.

So we should settle for what ever Roly wants to do and just accept it because no one else will buy us?

I just don't think we have given Roland a proper chance.

Would Slater and Jiminez have been better than this?

False argument.

They aren't here any more so would they have done better or not (the answer is not) is not relevant.

Roland is in charge so we comment on his running of our club.

Clem_Snide

Callumcafc said:

PragueAddick said:

Callumcafc said:

Perhaps fanmail was the wrong word, I apologise. But considering Katrien's a (I suspect very busy) CEO, I'd be more pleasantly surprised if she was to respond rather than disappointed if she didn't. That said, it's not the kind of thing I've ever done so I have no idea what is or isn't the norm in these situations, it just seemed a bit odd to me.

The PA argument was a good one but then again, we all know Roland is stingy.

But she has recently appointed a PA, I believe.

I do hope @paulie8290 sent in his CV!

He was too late. The post had already gone to Nathan.

Dazzler21

Will the next owner do better? or is that a false argument too?

At the end of the day Roland was the only one willing to buy us when the For Sale signs were up... for that I believe he deserves a chance.

Henry Irving

Dazzler21 said:

Will the next owner do better? or is that a false argument too?

At the end of the day Roland was the only one willing to buy us when the For Sale signs were up... for that I believe he deserves a chance.

Yes, it is a false argument as we don't know who that could be. Might be better, might be worse.

The issue here and now is how well is Roland running our club.

WSS

Dazzler21 said:

Will the next owner do better? or is that a false argument too?

At the end of the day Roland was the only one willing to buy us when the For Sale signs were up... for that I believe he deserves a chance.

Incorrect.

He was the only one the other lot were willing to sell to.

micks1950

Dazzler21 said:

roseandcrown said:

Dazzler21 said:

Greenie Junior said:

Personally think she's poison and the sooner her and RD leave the better

Yep, get shot of them right now. All those other multi-billionaires out there that want to buy us up will have a bidding war.

Or we'll have to go into admin and end up being bought cheap and having to do a saints esque full rebuild from the lower teirs of the game.

So we should settle for what ever Roly wants to do and just accept it because no one else will buy us?

I just don't think we have given Roland a proper chance.

Would Slater and Jiminez have been better than this?

Now on our 4th manager/coach in 10 months and confirmation from 2 of them about issues with recruitment and interference with who plays, plus (at best) the 'misinformation' about the process to recruit the latest one – how much more of a 'chance' do you think he deserves....?

Shag

NorthStandUltra said:

We need to send @shag in to seduce her, win her round & become one of us to take down RD from within

I'll send her some flowers , that should do it

Callumcafc

Clem_Snide said:

Callumcafc said:

PragueAddick said:

Callumcafc said:

Perhaps fanmail was the wrong word, I apologise. But considering Katrien's a (I suspect very busy) CEO, I'd be more pleasantly surprised if she was to respond rather than disappointed if she didn't. That said, it's not the kind of thing I've ever done so I have no idea what is or isn't the norm in these situations, it just seemed a bit odd to me.

The PA argument was a good one but then again, we all know Roland is stingy.

But she has recently appointed a PA, I believe.

I do hope @paulie8290 sent in his CV!

He was too late. The post had already gone to Nathan.

Wow he's a busy guy nowadays, PA to Katrien AND running his twitter troll account.

Dazzler21

MrLargo said:

Dazzler21 said:

roseandcrown said:

Dazzler21 said:

Greenie Junior said:

Personally think she's poison and the sooner her and RD leave the better

Yep, get shot of them right now. All those other multi-billionaires out there that want to buy us up will have a bidding war.

Or we'll have to go into admin and end up being bought cheap and having to do a saints esque full rebuild from the lower teirs of the game.

So we should settle for what ever Roly wants to do and just accept it because no one else will buy us?

I just don't think we have given Roland a proper chance.

Would Slater and Jiminez have been better than this?

They ran out of cash. Sorry I don't understand - why are our only ownership options Roland or Tony and Mike? You seem absolutely convinced that there is no other individual or group out there that has the means and the desire to own this club - how can you be so sure?

Because no one else had (as far as we are aware) submitted any kind of serious bid to rival Duchatelet's.

Maybe we are a more attractive option, now we are in free fall again having lost 4 of the last 6 and gaining 7 points from the last 10 games.

PragueAddick

WSS said:

Dazzler21 said:

Will the next owner do better? or is that a false argument too?

At the end of the day Roland was the only one willing to buy us when the For Sale signs were up... for that I believe he deserves a chance.

Incorrect.

He was the only one the other lot were willing to sell to.

Surprised you say that, @WSS . If you have knowledge of a credible firm offer from that time, well that is the first I have heard of it. I do know that relatively late another potential consortium appeared, but Slater wasn't prepared to wait for them. With hindsight he was right. Firstly global geopolitical events overtook the circumstances of the main moneyman in that bid. Secondly, central to that bid was a move to the Peninsula.

Rothko

Who was the other bid from?

WSS

My source is based in Israel. Make of that what you will. :-)

LargeAddick

MrLargo said:

Dazzler21 said:

roseandcrown said:

Dazzler21 said:

Greenie Junior said:

Personally think she's poison and the sooner her and RD leave the better

Yep, get shot of them right now. All those other multi-billionaires out there that want to buy us up will have a bidding war.

Or we'll have to go into admin and end up being bought cheap and having to do a saints esque full rebuild from the lower teirs of the game.

So we should settle for what ever Roly wants to do and just accept it because no one else will buy us?

I just don't think we have given Roland a proper chance.

Would Slater and Jiminez have been better than this?

They ran out of cash. Sorry I don't understand - why are our only ownership options Roland or Tony and Mike? You seem absolutely convinced that there is no other individual or group out there that has the means and the desire to own this club - how can you be so sure?

until he sells he is the only option. he seems to be the sort of guy that the more we protest the more he will dig his heels
in. maybe we ride it out until he get's fed-up or until one of the other prospective owners makes him an offer he can't refuse.

scabbyhorse

Rothko said:

Who was the other bid from?

The owner of Újpest FC a bloke named Roderick, sorry cannot reveal my source.

Dazzler21

micks1950 said:

Dazzler21 said:

roseandcrown said:

Dazzler21 said:

Greenie Junior said:

Personally think she's poison and the sooner her and RD leave the better

Yep, get shot of them right now. All those other multi-billionaires out there that want to buy us up will have a bidding war.
Or we'll have to go into admin and end up being bought cheap and having to do a saints esque full rebuild from the lower teirs of the game.

So we should settle for what ever Roly wants to do and just accept it because no one else will buy us?

I just don't think we have given Roland a proper chance.
Would Slater and Jiminez have been better than this?

Now on our 4th manager/coach in 10 months and confirmation from 2 of them about issues with recruitment and interference with who plays, plus (at best) the 'misinformation' about the process to recruit the latest one – how much more of a 'chance' do you think he deserves....?

As he said when he bought us:

Goal 1 Stabilize in the championship - Failed as results stopped coming in.
Goal 2 Change manager and stay up - Completed.
Goal 3 Appoint Bob Peeters - tell the fans goal is to stay up - Ongoing
Goal 3a Replace Bob Peeters with GL as results stopped coming in - Completed
Goal 4 Win over CAFC fans - Ongoing
Goal 5 Takeover the world - Ongoing

So yeah, I think his decision to dump Powell kept us up. However his selling of players could be said to have caused us to struggle.

I think I'll have to wait until Luzon's tenure is a failure, time is up or we're relegated to decide if Duchatelet should sell up, though I'm sure I'll fall in line sooner rather than later...

CharltonByBlood

From inside the club i was told she is worse then RD.

but they also told me wrong information on the manager.

but this is from a working view, "Mate she is far worse then RD trust me, Completely out her range here, She wanted Peeters out was mainly her decision "

Take from that what you will