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Southeastern train disruption (franchise to be taken over by Govt p191)

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  • clb74 said:

    Make sure you all get your delay repay claims in. I sent off 5 the other day. Another couple going now.

    You've not been in all week
    I have been in for one and a half days.

    Delay repay is also allowed to be used for journeys you would have made but we're unable to make due to delays/cancellations. I am well within my consumer rights to claim for days when I chose to work from home because I knew the disruption would be awful.
    It says very clearly on the form that you can only claim Delay repay if you actually travel and are delayed.

    If you don't travel at all you need to phone for a refund on your ticket in the normal way (even if there were no trains at all).

    The guys at my local station admitted they didn't know what to do when I asked about this but this was confirmed to me on the telephone by South Western Railways.
    Each rail company will have their own policy on this. Sounds like you are in a South western area. On South eastern it states you can claim for a journey you intended to take but couldn't because of the disruption.
  • Still the case though that when they introduce an emergency timetable you can only claim if those trains are affected. You can't claim on your normal train as it is no longer scheduled to run.
  • Still the case though that when they introduce an emergency timetable you can only claim if those trains are affected. You can't claim on your normal train as it is no longer scheduled to run.

    Yes but their emergency timetable trains were severely delayed too so can claim those.
  • that is shocking, I got on a Bexleyheath train at LB at about 4.05 Friday, had I not squeezed on that, then I'd have likely been on that one.....absolute nightmare for anyone on it.

    I'd have been breaking my neck for a piss after an hour
  • Still the case though that when they introduce an emergency timetable you can only claim if those trains are affected. You can't claim on your normal train as it is no longer scheduled to run.

    Yes but their emergency timetable trains were severely delayed too so can claim those.
    but apart from the day of love making at canters towers, you had bugger all intention of getting any trains
  • Still the case though that when they introduce an emergency timetable you can only claim if those trains are affected. You can't claim on your normal train as it is no longer scheduled to run.

    If this is true then it's fucking disgusting. They cut their already shit service from 11 trains an hour to 2 and then you can only claim compensation if they are somehow unable to run even that pathetic amount of trains properly (which of course they can't).

  • Surely Fridays shit show is the beginning of the end for this mob?
  • Surely Fridays shit show is the beginning of the end for this mob?

    Their franchise should have run out in 2014, It has been extended twice without having to go through any kind of tender process until Dec 2018, I believe that a new contract will be announced this August and sadly it will probably be given to this shower of shit.
  • Surely Fridays shit show is the beginning of the end for this mob?

    The new franchise is due to start in December 2018, and the DfT are currently considering 3 bids to run it, one of which is from Govia, which owns South Eastern. They were allowed to keep it last time it was up for renewal in 2014, despite a long-standing track record of being absolutely shit, so I don't think you can take for granted that they won't keep it again. Politicians get to make the decision, and usually put passenger satisfaction bottom of the list of priorities when it comes to making a decision.

    They've already blocked TfL from bidding for it (see Chris Grayling letter), and they were, in my opinion, the most likely to actually bring about some positive changes. Even if South Eastern do lose it, there's nothing to guarantee that the next incumbents will be any better.

    https://www.transportfocus.org.uk/key-issues/franchising/south-eastern/

    https://www.theguardian.com/uk-news/2016/dec/07/chris-grayling-accused-of-putting-politics-over-people-in-rail-letter-leak
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  • *sticks head above parapet*

    Obviously I was as caught up in the travel shitstorm as most of us - it's shite and crap and all that. I was not a happy camper. The DLR was a real saving grace.

    However, I would like to defend Southeastern's Twitter team, who can only tweet as and when they're given orders from the circus upstairs, but take practically all the flak. I've seen them get threats of violence and worse, and that's miles out of proportion.

    Doesn't change the fact that the service is still awful, but the Twitter team can't exactly do much more than tweet as they're updated.
  • PaddyP17 said:

    However, I would like to defend Southeastern's Twitter team, who can only tweet as and when they're given orders from the circus upstairs, but take practically all the flak. I've seen them get threats of violence and worse, and that's miles out of proportion.Doesn't change the fact that the service is still awful, but the Twitter team can't exactly do much more than tweet as they're updated.

    Nooooo, it's not like members of the general public to get angry and abusive towards a poor untrained customer service assistant who had nothing to do with the decision that has riled them in the first place.

    I'm convinced even if someone took over the franchise the positive gains they could give us would only be marginal. I just don't think our rail network is fit for purpose for the amount of passengers it has to take into London on a rush hour work day.
  • PaddyP17 said:

    *sticks head above parapet*

    Obviously I was as caught up in the travel shitstorm as most of us - it's shite and crap and all that. I was not a happy camper. The DLR was a real saving grace.

    However, I would like to defend Southeastern's Twitter team, who can only tweet as and when they're given orders from the circus upstairs, but take practically all the flak. I've seen them get threats of violence and worse, and that's miles out of proportion.

    Doesn't change the fact that the service is still awful, but the Twitter team can't exactly do much more than tweet as they're updated.

    Did you read point 4 in the article that Curb_it posted?
  • Still the case though that when they introduce an emergency timetable you can only claim if those trains are affected. You can't claim on your normal train as it is no longer scheduled to run.

    Yes but their emergency timetable trains were severely delayed too so can claim those.
    but apart from the day of love making at canters towers, you had bugger all intention of getting any trains
    If they were running without disruption and i was confident i would be able to get home again that evening I would have gone in.
  • Still the case though that when they introduce an emergency timetable you can only claim if those trains are affected. You can't claim on your normal train as it is no longer scheduled to run.

    Yes but their emergency timetable trains were severely delayed too so can claim those.
    but apart from the day of love making at canters towers, you had bugger all intention of getting any trains
    If they were running without disruption and i was confident i would be able to get home again that evening I would have gone in.
    If I'm honest I just wanted to remind you about your parents shagging all over the house, I don't blame anyone trying to get a refund on the absolute joke of a train service
  • Still the case though that when they introduce an emergency timetable you can only claim if those trains are affected. You can't claim on your normal train as it is no longer scheduled to run.

    Yes but their emergency timetable trains were severely delayed too so can claim those.
    but apart from the day of love making at canters towers, you had bugger all intention of getting any trains
    If they were running without disruption and i was confident i would be able to get home again that evening I would have gone in.
    If I'm honest I just wanted to remind you about your parents shagging all over the house, I don't blame anyone trying to get a refund on the absolute joke of a train service
    You succeeded so thanks. :|
  • Surely Fridays shit show is the beginning of the end for this mob?

    It should be,but you know the brown envelopes will be passed out and they will get the contract again.As we always seem to reward failure now.
  • PaddyP17 said:

    *sticks head above parapet*

    Obviously I was as caught up in the travel shitstorm as most of us - it's shite and crap and all that. I was not a happy camper. The DLR was a real saving grace.

    However, I would like to defend Southeastern's Twitter team, who can only tweet as and when they're given orders from the circus upstairs, but take practically all the flak. I've seen them get threats of violence and worse, and that's miles out of proportion.

    Doesn't change the fact that the service is still awful, but the Twitter team can't exactly do much more than tweet as they're updated.

    Did you read point 4 in the article that Curb_it posted?
    Yes. I'm surprised they were that restrained.
  • MrLargo said:

    PaddyP17 said:

    However, I would like to defend Southeastern's Twitter team, who can only tweet as and when they're given orders from the circus upstairs, but take practically all the flak. I've seen them get threats of violence and worse, and that's miles out of proportion.Doesn't change the fact that the service is still awful, but the Twitter team can't exactly do much more than tweet as they're updated.

    Nooooo, it's not like members of the general public to get angry and abusive towards a poor untrained customer service assistant who had nothing to do with the decision that has riled them in the first place.

    I'm convinced even if someone took over the franchise the positive gains they could give us would only be marginal. I just don't think our rail network is fit for purpose for the amount of passengers it has to take into London on a rush hour work day.
    Agree to a certain extent. However, if you read the blog that Curb It posted, it transpires that some of their trains can cope with the ice and some can't. They were operating a drastically reduced service on Friday - why were they even operating trains that can't cope with the conditions?

    Secondly, whether it's leaves on the line or people trapped on a train for hours, their disaster recovery plan is basically "let's just wing it and see how we get on". They should have been making plans to get those people off the train after half an hour, not waiting around for divine intervention.

    I got on a train on Saturday evening from Charing Cross, i.e. the start of its journey, and it left with the one toilet on board already out of service. Surely, as an immediate reaction to Friday's catastrophe, you wouldn't be risking sending trains out that weren't in full working order.

    The information that they give to staff to pass on to passengers is consistently pathetic. If you're waiting at a station and your train is delayed, it's normal for them to:

    - have no idea why it's delayed;
    - have no idea where it is;
    - have no idea how long it'll be delayed for.

    The National Rail app gives you some of this information - you can see if it's two stops down the line or hasn't even left it's starting point. Why do their staff not have access to this information? It only takes a couple of phone calls, texts, emails, and then they could give passengers enough information to decide whether it's worth waiting or you need to go and get on the bus.

    So maybe our network isn't fit to run the trains on time, but they could easily improve the service they provide ten-fold by investing a bit more in maintenance and adopting some basic, common sense approaches to customer service.

    They posted something on Twitter last week saying that one of their High Speed Trains was short-formed due to a train fault that had occurred in October and needed to be fixed. How is that a remotely acceptable excuse?!

    And as for defending their Twitter Team, they spent most of Friday evening trying to deflect blame onto passengers/prisoners who'd decided to jump off the train after three hours of no lighting, no heating, no toilets, no movement. If they're passing on info from Management then I suggest they just pass the criticism they receive back to management. The abuse is aimed at South Eastern and is fully deserved, it's not spefically aimed at "Dave the South Eastern Twitter bloke". If Dave is too thick to identify the difference between personal abuse and justified anger at his employer then he needs to get another job. And he definitely shouldn't be posting stuff like this:

    image

    You've not bween able to run any trains for 3 hours, don't start blaming it on the passengers you f%$king idiot.
    You don't get much difference with a new franchise - basically the same staff and management.

    Just a different set of investors.
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  • Absolute joke today. Every train up from Kent to the Medway area that should be going into London is severely delayed or cancelled. Yet some how each train has it's own individual reason for not running. I've heard electrical fault, missing train crew, a train fault and more.

    Cnuts.
  • And they some how think it's okay to send their revenue protection wankers up the platform to demand to see tickets off everyone. The platform is rammed and there has been one train in the last half hour. Why do they think that is a good idea?
  • Ohh and the trains that do get here are fucking shortened...
  • Pissed off I left my laptop at work yesterday.
  • edited March 2018
    @cantersaddick we are feeling your pain mate. Go easy. Way too young to have a head explosion. I can recommend whisky (though not generally at this time of the morning). Just think. In about 40 years time you’ll look back and laugh. Me? I’m on a delayed bexleyheath line train next to the daily growler applying the war paint. But chill..........

    Ok that didn’t work. CCCUUUnN.........
  • I'm am pretty chill about it to be honest. I'm embracing the lateness.

    I am squashed between a fat sweaty woman and a glass wall.
  • I'm am pretty chill about it to be honest. I'm embracing the lateness.

    I am squashed between a fat sweaty woman and a glass wall.

    Hiding from Mr.murder more like
  • And they some how think it's okay to send their revenue protection wankers up the platform to demand to see tickets off everyone. The platform is rammed and there has been one train in the last half hour. Why do they think that is a good idea?

    I might be being really thick here but genuine question...

    As I don't use the trains much, I tap in and out with my debit card, so no ticket.

    How can the revenue protection wankers tell if someone like me is travelling legitimately?
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