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Southeastern train disruption (franchise to be taken over by Govt p191)

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Comments

  • Macronate said:

    And they some how think it's okay to send their revenue protection wankers up the platform to demand to see tickets off everyone. The platform is rammed and there has been one train in the last half hour. Why do they think that is a good idea?

    I might be being really thick here but genuine question...

    As I don't use the trains much, I tap in and out with my debit card, so no ticket.

    How can the revenue protection wankers tell if someone like me is travelling legitimately?
    They have an electric scanner that can tell whether you've paid or not.
  • Look on the bright, just discovered my annual season has gone up to £5824. Happy days.
  • Ah, ok, thanks.
  • Macronate said:

    And they some how think it's okay to send their revenue protection wankers up the platform to demand to see tickets off everyone. The platform is rammed and there has been one train in the last half hour. Why do they think that is a good idea?

    I might be being really thick here but genuine question...

    As I don't use the trains much, I tap in and out with my debit card, so no ticket.

    How can the revenue protection wankers tell if someone like me is travelling legitimately?
    They have an electric scanner that can tell whether you've paid or not.
    They can’t at the time, or they never used to. I didnt tap in once at Canary Wharf before I had a season ticket. I showed him my card and there was nothing. I checked a few days later and my account had a bigger charge then the usual.

    This was a few years ago. May have changed.
  • Look on the bright, just discovered my annual season has gone up to £5824. Happy days.

    Do you get a Season Ticket loan from work? Thats an insane amount of money.
  • Curb_It said:

    Macronate said:

    And they some how think it's okay to send their revenue protection wankers up the platform to demand to see tickets off everyone. The platform is rammed and there has been one train in the last half hour. Why do they think that is a good idea?

    I might be being really thick here but genuine question...

    As I don't use the trains much, I tap in and out with my debit card, so no ticket.

    How can the revenue protection wankers tell if someone like me is travelling legitimately?
    They have an electric scanner that can tell whether you've paid or not.
    They can’t at the time, or they never used to. I didnt tap in once at Canary Wharf before I had a season ticket. I showed him my card and there was nothing. I checked a few days later and my account had a bigger charge then the usual.

    This was a few years ago. May have changed.
    If you didn't tap in but tapped out at the other end to get through the barriers, then it will charge you the maximum fare to that station that can be paid by contactless.
  • £78m spent on giving everyone wifi whilst they're stuck on a train for 4 hours.

    Money well spent that, no point in investing in rolling stock that actually works or a computer system that informs 'customers' of real time information.

    http://www.newsshopper.co.uk/news/16067508.southeastern-announces-rollout-of-free-wifi-from-today/
  • And no good after being stuck for 4 hours as no fecker will have any battery left to use it.
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  • Look on the bright, just discovered my annual season has gone up to £5824. Happy days.

    Do you get a Season Ticket loan from work? Thats an insane amount of money.
    of course but still have to pay it back. Don't forget because of tax I have to earn nearly £7,300 to pay for it. One reason why I'm seriously considering a local job. Less money but far less travelling and a much better work/life balance.

  • MrLargo said:

    sm said:

    clb74 said:

    Make sure you all get your delay repay claims in. I sent off 5 the other day. Another couple going now.

    You've not been in all week
    I have been in for one and a half days.

    Delay repay is also allowed to be used for journeys you would have made but we're unable to make due to delays/cancellations. I am well within my consumer rights to claim for days when I chose to work from home because I knew the disruption would be awful.
    It says very clearly on the form that you can only claim Delay repay if you actually travel and are delayed.

    If you don't travel at all you need to phone for a refund on your ticket in the normal way (even if there were no trains at all).

    The guys at my local station admitted they didn't know what to do when I asked about this but this was confirmed to me on the telephone by South Western Railways.
    Each rail company will have their own policy on this. Sounds like you are in a South western area. On South eastern it states you can claim for a journey you intended to take but couldn't because of the disruption.
    Southeastern advised its customers not to travel on Friday - unless they are engaged in theft then Southeastern should add a day onto the season ticket of those who took their advice like myself. I am not going to pay for a service that they advise me not to use.
    They also advised people not to travel for a week in August and over the Christmas and New Year period due to the Thameslink works around London Bridge.

    As they had politely suggested that I should take some leave or work from home over this period, rather than use the train, I politely suggested at one of their "Meet the halfwit in a suit" events that they might wish to reimburse me for following their advice and not using the service I'd paid for. Got nowhere and didn't find the time to write them any angry letters. They basically make the rules up to suit them.

    This is interesting - https://www.standard.co.uk/news/10-ways-to-avoid-penalty-fares-on-trains-6762684.html
    I think one difference from the stolen days for the LB work is that they only said in that case that you needed a Plan B - and never specifically said that the Plan B was not with them. On Friday they advised people not to travel at all. As was they have done is tantamount to theft perhaps I should offer to take this to the small claims division of the County Court.
  • MrLargo said:

    Mark Johnson, engineering director said: “We’re thrilled to provide this free WiFi for our passengers. We know that this is what they’ve been asking for, so our engineers have worked day and night to install the system”.

    I thought most people had been asking for a reliable, fairly-priced service, better communication with passengers during disruption, less pathetic excuses and trains with working toilets and proper heating so that you can at least go for a jimmy and not freeze or fry wile they're holding you captive against your will due to mildly inclement weather. And why aren't their engineers working "day and night" to stop their trains breaking down every f*£king day of the year.

    Clearly decided to roll out a "good news" story to deflect attention away from the real issues and the well-deserved flack they're receiving at the moment. Will almost certainly be followed by a stream of positive PR nonsense on their Twitter account - friendly Bob the train driver rescuing a cat from a tree, cheery Sarah the ticket inspector helping an old lady onto a train, etc.

    F%*king twats.

    This from the organisation that has been able to get toilets working on trains for over 4 months and melts as soon as their is a bit of snow. I still haven't got an answer as to what they mean by a "few days" to fix all the missing carriages that went missing last week.
  • MrLargo said:

    sm said:

    clb74 said:

    Make sure you all get your delay repay claims in. I sent off 5 the other day. Another couple going now.

    You've not been in all week
    I have been in for one and a half days.

    Delay repay is also allowed to be used for journeys you would have made but we're unable to make due to delays/cancellations. I am well within my consumer rights to claim for days when I chose to work from home because I knew the disruption would be awful.
    It says very clearly on the form that you can only claim Delay repay if you actually travel and are delayed.

    If you don't travel at all you need to phone for a refund on your ticket in the normal way (even if there were no trains at all).

    The guys at my local station admitted they didn't know what to do when I asked about this but this was confirmed to me on the telephone by South Western Railways.
    Each rail company will have their own policy on this. Sounds like you are in a South western area. On South eastern it states you can claim for a journey you intended to take but couldn't because of the disruption.
    Southeastern advised its customers not to travel on Friday - unless they are engaged in theft then Southeastern should add a day onto the season ticket of those who took their advice like myself. I am not going to pay for a service that they advise me not to use.
    They also advised people not to travel for a week in August and over the Christmas and New Year period due to the Thameslink works around London Bridge.

    As they had politely suggested that I should take some leave or work from home over this period, rather than use the train, I politely suggested at one of their "Meet the halfwit in a suit" events that they might wish to reimburse me for following their advice and not using the service I'd paid for. Got nowhere and didn't find the time to write them any angry letters. They basically make the rules up to suit them.

    This is interesting - https://www.standard.co.uk/news/10-ways-to-avoid-penalty-fares-on-trains-6762684.html
    This is also interesting, as well as a bit of legalised theft it appears that they are also breaking the law by not offering the cheapest tickets available

    https://www.kentlive.news/news/kent-news/reporter-tried-buy-season-ticket-1013222
  • To be honest Wi-Fi on trains is a step forward. I don't expect it on the older stock but any new trains without it built in is ridiculous. The fact that the high speed trains were all built fairly recently and in a time when many other train operators offered Wi-Fi on board how the hell did they manage to overlook it when building new trains. Now they are simply bolting on a crap system to the existing trains rather than having it built in as standard to all new trains. Even when making a step in the right direction they have managed to make a right pigs ear of it. All this move is doing is moving them into this century, many trains have had Wi-Fi for years coaches and even busses have had it for ages.

    And this does in no way detract from the fact that they cannot run a proper service. If they think that people will not notice that they can't run any trains because they now have a shit intermittent internet connection then they are wrong.
  • To be honest Wi-Fi on trains is a step forward. I don't expect it on the older stock but any new trains without it built in is ridiculous. The fact that the high speed trains were all built fairly recently and in a time when many other train operators offered Wi-Fi on board how the hell did they manage to overlook it when building new trains. Now they are simply bolting on a crap system to the existing trains rather than having it built in as standard to all new trains. Even when making a step in the right direction they have managed to make a right pigs ear of it. All this move is doing is moving them into this century, many trains have had Wi-Fi for years coaches and even busses have had it for ages.

    And this does in no way detract from the fact that they cannot run a proper service. If they think that people will not notice that they can't run any trains because they now have a shit intermittent internet connection then they are wrong.

    You just know that Southeastern WIfi will not work and will probably damage our mental sanity and devices in the process. They are probably only doing it so they can earn some extra money from pushing advertising - customer care has never been of any interest to them whatsoever.
  • It's not just the toilets on the trains but on the Stations as well. A current check shows bogs out of order at - Bromley South, Petts Wood, Chislehurst, Elmstead Woods, Bexleyheath, Gillingham, Grove Park, Hither Green, Kidbrook. Lewisham. Sidcup. Go before you go peeps...
  • It's not just the toilets on the trains but on the Stations as well. A current check shows bogs out of order at - Bromley South, Petts Wood, Chislehurst, Elmstead Woods, Bexleyheath, Gillingham, Grove Park, Hither Green, Kidbrook. Lewisham. Sidcup. Go before you go peeps...

    Because I literally have the bladder capacity of a shriveled up 180 year old many a time I have been caught short at Eltham station because the toilets have been shut. Found myself having to dash to the public toilets by the Tudor Barn instead.

    Wonder why this is frequently a problem? I imagine they get a lot of traffic through them which will amount to issues eventually.

  • Got £6.00 back for my 32 minute delay on Weds morning, usually only get £2.30!
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  • Look on the bright, just discovered my annual season has gone up to £5824. Happy days.

    Do you get a Season Ticket loan from work? Thats an insane amount of money.
    of course but still have to pay it back. Don't forget because of tax I have to earn nearly £7,300 to pay for it. One reason why I'm seriously considering a local job. Less money but far less travelling and a much better work/life balance.

    I worked out a while ago that I could get £10-15k more in the city, but I'd cost £5k travel and take and extra 3 hours a day.

    So after tax that's £7.5k gone on travel, so I'm basically working those extra hours for £4-£11 an hour. I'd be better off and have a better work/life balance if I simply got a part time bar job for 10-15 hours a week. I'd earn the same as the pay rise in the city for the same number of hours of my time, but I wouldn't have the stress of South Eastern every day and I'd get to choose when I wanted to work those extra hours, as well as not losing an hour or more's sleep every morning.
  • hence me considering working locally. I'd earn about 12k less pa but after train fares that is effectively 5k and I'd be shelving over 1 1/2 hours off my commute each way, 3 hours a day. Can get up an hour later and walk the dogs before going to work and be home before 5.30pm. It's a no brainer really. Leaving a stable job for a leap into the unknown is the only thing stopping me.
  • hence me considering working locally. I'd earn about 12k less pa but after train fares that is effectively 5k and I'd be shelving over 1 1/2 hours off my commute each way, 3 hours a day. Can get up an hour later and walk the dogs before going to work and be home before 5.30pm. It's a no brainer really. Leaving a stable job for a leap into the unknown is the only thing stopping me.

    Try getting yourself made redundant, having a lump sum would help.
  • To be honest Wi-Fi on trains is a step forward. I don't expect it on the older stock but any new trains without it built in is ridiculous. The fact that the high speed trains were all built fairly recently and in a time when many other train operators offered Wi-Fi on board how the hell did they manage to overlook it when building new trains. Now they are simply bolting on a crap system to the existing trains rather than having it built in as standard to all new trains. Even when making a step in the right direction they have managed to make a right pigs ear of it. All this move is doing is moving them into this century, many trains have had Wi-Fi for years coaches and even busses have had it for ages.

    And this does in no way detract from the fact that they cannot run a proper service. If they think that people will not notice that they can't run any trains because they now have a shit intermittent internet connection then they are wrong.

    WiFi wasn't overlooked, that rolling stock was built down to a price, this is municipal procurement FFS. There's more intellect in one office bin at Hitachi/Bombardier/whoever then in the entire procurement departments at Railtrack, MOT and all the TOC's put together.
    £78M should have been spent on countless other matters to make the trains run more often and more punctually, seats in trains, functioning bogs on trains and in stations.
    £78M on this frippery is fucking scandalous when their service has always been this bad. They reveal yet again how far out of touch they are. They've flagrantly cared so little for standards for so long they no longer (if they ever did) understand what they're actually paid to do.
    Anyone who actually needs internet connectivity during their commute will already have it thru their 'all they can eat' mobile phone bundle. The rest of us can do without for half an hour or so, just like we always have done til now, maybe perhaps read a book?
  • No chance of that I'm afraid
  • To be honest Wi-Fi on trains is a step forward. I don't expect it on the older stock but any new trains without it built in is ridiculous. The fact that the high speed trains were all built fairly recently and in a time when many other train operators offered Wi-Fi on board how the hell did they manage to overlook it when building new trains. Now they are simply bolting on a crap system to the existing trains rather than having it built in as standard to all new trains. Even when making a step in the right direction they have managed to make a right pigs ear of it. All this move is doing is moving them into this century, many trains have had Wi-Fi for years coaches and even busses have had it for ages.

    And this does in no way detract from the fact that they cannot run a proper service. If they think that people will not notice that they can't run any trains because they now have a shit intermittent internet connection then they are wrong.

    WiFi wasn't overlooked, that rolling stock was built down to a price, this is municipal procurement FFS. There's more intellect in one office bin at Hitachi/Bombardier/whoever then in the entire procurement departments at Railtrack, MOT and all the TOC's put together.
    £78M should have been spent on countless other matters to make the trains run more often and more punctually, seats in trains, functioning bogs on trains and in stations.
    £78M on this frippery is fucking scandalous when their service has always been this bad. They reveal yet again how far out of touch they are. They've flagrantly cared so little for standards for so long they no longer (if they ever did) understand what they're actually paid to do.
    Anyone who actually needs internet connectivity during their commute will already have it thru their 'all they can eat' mobile phone bundle. The rest of us can do without for half an hour or so, just like we always have done til now, maybe perhaps read a book?
    Which is kind of what I am saying. Why build those trains to a price and then waste the money retrospectively trying to put Wi-Fi in a whole load of their trains.

    Why not bring it in with each new train over time - starting with the high speed. The marginal cost of adding it to eqch newly built train and so gradually over a period of time covering the whole network would be considerably smaller than trying to do it retrospectively to all trains and would spread the costs over a number of years. It is also a reasonable timescale and commitment that even they could deliver without cocking up and shows at least a modicum of foresight and planning.

    I take your point about this money should have been invested elsewhere on the network and you are quite right. But let's be honest it's not that spending which is preventing them from making other improvements, it's profits. They only spent this (relatively small) sum of money after ensuring it wouldn't hit their profits. If there was any tangible improvement deliverable for that sum they would have done it. But any real improvement needs significantly more investment and that would hit profits. So they do this to make it look like they are doing something. They could do both, but they won't.

    Just because the basic service is poor doesn't mean we can't expect things like this. We can expect both.
  • WiFi wouldn't connect and both toilets on the train were locked.

    They really are wank.
  • Not sure if you’re already aware.....
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