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Southeastern train disruption (franchise to be taken over by Govt p191)

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  • ChiAddick said:

    Tfl won't make a difference. Unless they build more lines packed trains will continue. Look at all the new properties being built. No new trains or lines tho. It will be like the tube. All standing.

    at least the tube comes and goes regularly and doesn't have constant delays and cancellations
    Yet the trains will still be using the old railway lines used by SouthEastern so will still be open to the elements of snow and rain etc.?
  • ChiAddick said:

    Tfl won't make a difference. Unless they build more lines packed trains will continue. Look at all the new properties being built. No new trains or lines tho. It will be like the tube. All standing.

    at least the tube comes and goes regularly and doesn't have constant delays and cancellations
    Yet the trains will still be using the old railway lines used by SouthEastern so will still be open to the elements of snow and rain etc.?
    well then at least the mayor's office can get on the blower to network rail, rather than southeastern just blaming NR for everything and keeping their money for delays.
  • edited January 2016

    With TFL in charge it'll also give more power to the Unions, when the tubes strike, the railways will also shut down so how does anyone get into London?

    do the buses go on strike at the same time as the tube? There's your answer.
    So you'd expect people to get multiple buses there and back from Bexley, Greenhithe or wherever?

    I got a penalty fare on Tuesday and am still peed off. I had a cancellation then a late train so only bought a ticket to Dartford when I was going to Slade Green. Nazis. I've had a good run though and am determined to get my £20 back from these pondlife bastards.
  • If the individual companies didnt hike up their train prices (making it cheaper to go by train than it is drive) and provide actual figures as to why trains are being delayed / cancelled each year I wouldnt have an issue with SouthEastern keeping the franchise.

    There isnt much they can do if a line is broken (or if there is a landslide) which wont really change with TFL
  • Put in a Delay Repay claim for the cancelled trains last week, following the landslip at Barnehurst. Just got the reply from Southeastern for the first of these:
    12 January 2016 - From: [WLI] To: [CST] Departure 07:58

    Having checked our records for the details of the delay you provided to us, our systems show that we did not have a train depart at the time you specified.
    THAT'S BECAUSE YOU CANCELLED IT YOU UTTER BLOODY MORON!!!!

    Now waiting for 5 more of these for the cancelled trains on 12th (pm), 13th (am and pm) and 14th (am and pm). Surely that's a cast iron defence for justifiable homicide?
  • edited January 2016
    I didnt think you could claim on cancelled trains because technically they never existed

    i.e. You were given prior warning your journey would be delayed... (This sounds stupid me even trying to reason on behalf of SouthEastern, how do they manage it every day?)
  • With TFL in charge it'll also give more power to the Unions, when the tubes strike, the railways will also shut down so how does anyone get into London?

    do the buses go on strike at the same time as the tube? There's your answer.

    Great news, shame it doesn't extend down to tunbridge wells, but i should be firmly back up in london by 2018.
    you will be glad of that once those 20,000 homes are built out near Pembury

  • I didnt think you could claim on cancelled trains because technically they never existed

    i.e. You were given prior warning your journey would be delayed... (This sounds stupid me even trying to reason on behalf of SouthEastern, how do they manage it every day?)

    The Delay Repay form includes a drop down menu with reason for claim, and that includes "Cancelled Train". Also, the SE website last week was specifically telling people who suffered delays because of the closed line to claim using the Delay Repay form.
  • Begining to wonder if Mr Duchalet has anything to do with the trains. A simple journey from Sittingbourne to Charlton this weekend will take Three Trains & two bus replacement services and nearly Three hours to get to the valley, then same on the way back ridiculous.
  • Ketman said:

    Begining to wonder if Mr Duchalet has anything to do with the trains. A simple journey from Sittingbourne to Charlton this weekend will take Three Trains & two bus replacement services and nearly Three hours to get to the valley, then same on the way back ridiculous.

    I wish I could say it would be worth it but...

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  • Ketman said:

    Begining to wonder if Mr Duchalet has anything to do with the trains. A simple journey from Sittingbourne to Charlton this weekend will take Three Trains & two bus replacement services and nearly Three hours to get to the valley, then same on the way back ridiculous.

    Hah, I'm in Bromley and if I go by train I have to do 3 trains - or go all the way up to Victoria. Would it be easier to combine a bus in there somewhere?

    Personally I found a decent route on the way back last time, getting a bus from Bromley South to Lewisham and then hopping on the train from there. It took me about an hour, but if the Sittingbourne line goes to Bromley South that may be worth trying - if only to cut the journey down to 2 hours.
  • RedPanda said:

    With TFL in charge it'll also give more power to the Unions, when the tubes strike, the railways will also shut down so how does anyone get into London?

    do the buses go on strike at the same time as the tube? There's your answer.
    So you'd expect people to get multiple buses there and back from Bexley, Greenhithe or wherever?

    I got a penalty fare on Tuesday and am still peed off. I had a cancellation then a late train so only bought a ticket to Dartford when I was going to Slade Green. Nazis. I've had a good run though and am determined to get my £20 back from these pondlife bastards.
    nope, i mean just because the tubes are striking, doesn't mean the railways will, just like the buses dont strike at the same time as the tube.
  • Ketman said:

    Begining to wonder if Mr Duchalet has anything to do with the trains. A simple journey from Sittingbourne to Charlton this weekend will take Three Trains & two bus replacement services and nearly Three hours to get to the valley, then same on the way back ridiculous.

    The engineering works this season (Thameslink at London Bridge, Crossrail at Abbey Wood) have been terrible. Imagine the chaos if we were in the PL with 27000 gates?
  • If you're on the Bromley South line it's your turn to get f*cked about this morning. No services between Bickley and Swanley; not expected to continue until 10.
  • 20.14pm cannon st to crayford cancelled so got on the 20.28 to barnehurst gets to just outside blackheath and broke down for 20 mins finally get to blackheath then driver announces everyone off as train cant move and it wont be for 2 hours, very fitting as the front of the evening standard revealed there figures, fucking useless company.
  • edited January 2016
    Rizzo said:

    I'd love to meet one of these 76% of SE passengers who are satisfied with the "service". I've never met even one of them!

    Yeah, that's completely surprised me too.

    Presumably it must be people who do the odd train journey to go shopping at a weekend? It would be nice to get a breakdown of how the survey was conducted, who their target demographic was and so on. I certainly wasn't asked my opinions, and I doubt many other rush hour commuters were.
  • Because the questions are worded in such a way that makes it difficult.

    Are you satisfied with your journey today. How has your experience been.. its all worded about your current journey.

    They are not going to be handed out when there is chaos up and down the line.
  • Curb_It said:

    They are not going to be handed out when there is chaos up and down the line.

    Never then
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  • Curb_It said:

    Because the questions are worded in such a way that makes it difficult.

    Are you satisfied with your journey today. How has your experience been.. its all worded about your current journey.

    They are not going to be handed out when there is chaos up and down the line.

    Exactly. The only time I've ever received a passenger survey to complete is when I've been travelling around at half 1 in the afternoon on an empty train, on one of the few days of the year when it isn't too sunny, too hot, too cold, too mild, too windy, too dark, too cloudy or too inconvenient for them to run the trains on time. You'll never see them handing them out mid-rush hour when they know that everyone who fills one in is going to slate them.

    Tossers.
  • Rizzo said:

    I'd love to meet one of these 76% of SE passengers who are satisfied with the "service". I've never met even one of them!

    Reckon its only about 2% of passengers who are asked in rush hour... As I only ever saw one guy trying to get people to complete a survey in the mornings (although did say no when he asked me as didnt want to miss my train).

    Remember my Nan saying once that she couldnt understand my issues with SouthEastern as whenever she'd used them, they were excellent... I could quite happily have lynched the old biddy for that comment!!
  • Rizzo said:

    I'd love to meet one of these 76% of SE passengers who are satisfied with the "service". I've never met even one of them!

    Reckon its only about 2% of passengers who are asked in rush hour... As I only ever saw one guy trying to get people to complete a survey in the mornings (although did say no when he asked me as didnt want to miss my train).

    Remember my Nan saying once that she couldnt understand my issues with SouthEastern as whenever she'd used them, they were excellent... I could quite happily have lynched the old biddy for that comment!!
    It's the same as their punctuality figures. They'd have to be really shit not to get their 2 trains an hour on some lines to run on time during the day or on weekends, but come rush hour it's as if the timetable goes out the window.

    Would love to see their punctuality and satisfaction figures broken down into "rush hour commute" and "others".
  • Off_it said:

    Rizzo said:

    I'd love to meet one of these 76% of SE passengers who are satisfied with the "service". I've never met even one of them!

    Reckon its only about 2% of passengers who are asked in rush hour... As I only ever saw one guy trying to get people to complete a survey in the mornings (although did say no when he asked me as didnt want to miss my train).

    Remember my Nan saying once that she couldnt understand my issues with SouthEastern as whenever she'd used them, they were excellent... I could quite happily have lynched the old biddy for that comment!!
    It's the same as their punctuality figures. They'd have to be really shit not to get their 2 trains an hour on some lines to run on time during the day or on weekends, but come rush hour it's as if the timetable goes out the window.

    Would love to see their punctuality and satisfaction figures broken down into "rush hour commute" and "others".
    The Southeastern questionnaires are only about the train journey you're taking at that time, not your overall experience.

    So if your train is running on time that day the questionnaire responses will be positive.

    It won't ask you about all the other delays you've had to suffer time and time again!
  • Off_it said:

    Rizzo said:

    I'd love to meet one of these 76% of SE passengers who are satisfied with the "service". I've never met even one of them!

    Reckon its only about 2% of passengers who are asked in rush hour... As I only ever saw one guy trying to get people to complete a survey in the mornings (although did say no when he asked me as didnt want to miss my train).

    Remember my Nan saying once that she couldnt understand my issues with SouthEastern as whenever she'd used them, they were excellent... I could quite happily have lynched the old biddy for that comment!!
    It's the same as their punctuality figures. They'd have to be really shit not to get their 2 trains an hour on some lines to run on time during the day or on weekends, but come rush hour it's as if the timetable goes out the window.

    Would love to see their punctuality and satisfaction figures broken down into "rush hour commute" and "others".
    The Southeastern questionnaires are only about the train journey you're taking at that time, not your overall experience.

    So if your train is running on time that day the questionnaire responses will be positive.

    It won't ask you about all the other delays you've had to suffer time and time again!
    It's a bit like a CEO of a football club asking a nervous kid about what he thinks of the club, whilst giving that kid an intimidating stare.
  • Issue on the Hayes line.

    Someone on the tracks at West Wickham.

    Rumour is a fatality - not confirmed.
  • Interestingly enough I was handed a survey on the 0822 from dartford to Charing Cross the other day. The nice chap who gave it to me came back at lewisham to collect it. I hadn't done it essentially because the main question was "did your train arrive on time" to which I could only answer "dunno guv, not got there yet".
  • Yet another farce this morning. 07.58 Welling to Cannon St gets as far as New Cross and is pulling out of the station when someone pulls the emergency cord. Train duly stops with only the last carriage still adjacent to the platform. Passenger having some sort of fit. Fair enough. They eventually get him off the train and he's sitting on the platform with staff and possibly medical personnel attending to him. So the train can continue right? Right? No! All off please. Train is terminating at New Cross (even though 90% of it is actually past New Cross). No reason given but I think we all know that it's because the train would have been more than 30 minutes late into Cannon St and they'd have to pay compensation. They have to get all 10 coaches worth of passengers off through the last coach and we're now all milling around at New Cross with no trains advertised on the adjacent platform and our old train blocking the other one. Eventually an 8 coach train pulls in, already rammed of course, and 10 coaches of passengers attempt to force their way on. I somehow managed to get on and pulled into Cannon St at 9.13, 40 minutes late. Absolute fuckwits!!
  • Rizzo said:

    Yet another farce this morning. 07.58 Welling to Cannon St gets as far as New Cross and is pulling out of the station when someone pulls the emergency cord. Train duly stops with only the last carriage still adjacent to the platform. Passenger having some sort of fit. Fair enough. They eventually get him off the train and he's sitting on the platform with staff and possibly medical personnel attending to him. So the train can continue right? Right? No! All off please. Train is terminating at New Cross (even though 90% of it is actually past New Cross). No reason given but I think we all know that it's because the train would have been more than 30 minutes late into Cannon St and they'd have to pay compensation. They have to get all 10 coaches worth of passengers off through the last coach and we're now all milling around at New Cross with no trains advertised on the adjacent platform and our old train blocking the other one. Eventually an 8 coach train pulls in, already rammed of course, and 10 coaches of passengers attempt to force their way on. I somehow managed to get on and pulled into Cannon St at 9.13, 40 minutes late. Absolute fuckwits!!

    Can only imagine the horror of being on a train and having 10 coachloads of Bexleyheath line savages trying to get on.
    Some of the passengers spilled their Earl Grey!
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