Having used i phones for several years, ( the first one was free and £15 a month) I have noticed that the 'jamboree ' of the first to own one of these 'new' models is mainly about PR, and showing the 'punters' queing up for the media, a bit like the new game releases. Personally speaking I do not use 90 percent of the 'apps' and things like the finger recognition to unlock the device. That seems like a gimmick, like so much of the so called new 'upgrades'. I use a phone for texting and phone calls. Being of course in the minority I will stay with the old 4s and pay £ 10 a month for the phone I have. Yes it is old, and as a phone on O2 the coverage could be improved, but I am afraid until the battery life improves a lot, and the price comes down....... I will stay with what I got thank you. Question if you have a 2 year agreement why do Apple only have a 1 year warranty?. ... Seems poor faith in there 'premium product' ...... bit like there computer, ever tried to get a genius appointment same day at an Apple centre?.... thought not.
You can buy a second year of warranty, it's not free but as some only take these phones for a year not everyone needs it. Also if you turn up at a store you can wait to see a 'Genius'. They don't publicise this as it would mean that no one would book appointments and it would be a free for all, but they do do it.
Having said that there are many different professions that don't have same day appointments so it's hardly unreasonable.
Having used i phones for several years, ( the first one was free and £15 a month) I have noticed that the 'jamboree ' of the first to own one of these 'new' models is mainly about PR, and showing the 'punters' queing up for the media, a bit like the new game releases. Personally speaking I do not use 90 percent of the 'apps' and things like the finger recognition to unlock the device. That seems like a gimmick, like so much of the so called new 'upgrades'. I use a phone for texting and phone calls. Being of course in the minority I will stay with the old 4s and pay £ 10 a month for the phone I have. Yes it is old, and as a phone on O2 the coverage could be improved, but I am afraid until the battery life improves a lot, and the price comes down....... I will stay with what I got thank you. Question if you have a 2 year agreement why do Apple only have a 1 year warranty?. ... Seems poor faith in there 'premium product' ...... bit like there computer, ever tried to get a genius appointment same day at an Apple centre?.... thought not.
You can buy a second year of warranty, it's not free but as some only take these phones for a year not everyone needs it. Also if you turn up at a store you can wait to see a 'Genius'. They don't publicise this as it would mean that no one would book appointments and it would be a free for all, but they do do it.
Having said that there are many different professions that don't have same day appointments so it's hardly unreasonable.
I was talking about the warranty, after all if you have a 24 month contract should you not expect it to be capable of resonable use. Perhaps my experience of Apple since 1992 is unique. As a Business customer at Bluewater, I would like to think that having to wait on average 3 days for an appointment is not particularly quick. I do not expect them to repair the product, but at least advise. If you are without your computer or mobile phone it can be a big disruption to your business. I am lucky and have 2 computers. But that means I have to have the software licence on 2 computers. I think you will find that most customers have a 2 or even longer contract. As I say it is a premium product, or at least it was, one thing for me is value for money compared to other manufacturers. Yes I know about Apple care, not sure about warranties from other companies, but I understand that there are a couple around that are decent. I have turned up Bluewater with an 'i phone' bought within 2 weeks, with a fault...... and had to make an appointment. Logic systems in Greenwich seems a decent company. Perhaps you are more persuasive than me at these things.......
Having used i phones for several years, ( the first one was free and £15 a month) I have noticed that the 'jamboree ' of the first to own one of these 'new' models is mainly about PR, and showing the 'punters' queing up for the media, a bit like the new game releases. Personally speaking I do not use 90 percent of the 'apps' and things like the finger recognition to unlock the device. That seems like a gimmick, like so much of the so called new 'upgrades'. I use a phone for texting and phone calls. Being of course in the minority I will stay with the old 4s and pay £ 10 a month for the phone I have. Yes it is old, and as a phone on O2 the coverage could be improved, but I am afraid until the battery life improves a lot, and the price comes down....... I will stay with what I got thank you. Question if you have a 2 year agreement why do Apple only have a 1 year warranty?. ... Seems poor faith in there 'premium product' ...... bit like there computer, ever tried to get a genius appointment same day at an Apple centre?.... thought not.
You can buy a second year of warranty, it's not free but as some only take these phones for a year not everyone needs it. Also if you turn up at a store you can wait to see a 'Genius'. They don't publicise this as it would mean that no one would book appointments and it would be a free for all, but they do do it.
Having said that there are many different professions that don't have same day appointments so it's hardly unreasonable.
I was talking about the warranty, after all if you have a 24 month contract should you not expect it to be capable of resonable use. Perhaps my experience of Apple since 1992 is unique. As a Business customer at Bluewater, I would like to think that having to wait on average 3 days for an appointment is not particularly quick. I do not expect them to repair the product, but at least advise. If you are without your computer or mobile phone it can be a big disruption to your business. I am lucky and have 2 computers. But that means I have to have the software licence on 2 computers. I think you will find that most customers have a 2 or even longer contract. As I say it is a premium product, or at least it was, one thing for me is value for money compared to other manufacturers. Yes I know about Apple care, not sure about warranties from other companies, but I understand that there are a couple around that are decent. I have turned up Bluewater with an 'i phone' bought within 2 weeks, with a fault...... and had to make an appointment. Logic systems in Greenwich seems a decent company. Perhaps you are more persuasive than me at these things.......
Fair enough. I've turned up at Bluewater with a phone that was bought from o2 over a year before and they saw me the same day. This was rather recent so maybe they have changed their procedure.
The warranty thing is a little different though as you don't have a two year contract with Apple you have a two year contract with the network. They reduce the cost of the phone in line with the profit they make on the contract, so a two year commitment makes it cheaper. There is no requirement to keep the same handset or the same model. If you sign up for a twelve month contract with BT for your land line they don't even supply you with a phone, if your phone indoors breaks you still have to pay the line rental.
Not all phone contracts are a minimum of two years, I tend to pay more for the handset and take a twelve month contract. That way I am able to get another one a year later, or not, which ever is my preference.
Having used i phones for several years, ( the first one was free and £15 a month) I have noticed that the 'jamboree ' of the first to own one of these 'new' models is mainly about PR, and showing the 'punters' queing up for the media, a bit like the new game releases. Personally speaking I do not use 90 percent of the 'apps' and things like the finger recognition to unlock the device. That seems like a gimmick, like so much of the so called new 'upgrades'. I use a phone for texting and phone calls. Being of course in the minority I will stay with the old 4s and pay £ 10 a month for the phone I have. Yes it is old, and as a phone on O2 the coverage could be improved, but I am afraid until the battery life improves a lot, and the price comes down....... I will stay with what I got thank you. Question if you have a 2 year agreement why do Apple only have a 1 year warranty?. ... Seems poor faith in there 'premium product' ...... bit like there computer, ever tried to get a genius appointment same day at an Apple centre?.... thought not.
You can buy a second year of warranty, it's not free but as some only take these phones for a year not everyone needs it. Also if you turn up at a store you can wait to see a 'Genius'. They don't publicise this as it would mean that no one would book appointments and it would be a free for all, but they do do it.
Having said that there are many different professions that don't have same day appointments so it's hardly unreasonable.
I was talking about the warranty, after all if you have a 24 month contract should you not expect it to be capable of resonable use. Perhaps my experience of Apple since 1992 is unique. As a Business customer at Bluewater, I would like to think that having to wait on average 3 days for an appointment is not particularly quick. I do not expect them to repair the product, but at least advise. If you are without your computer or mobile phone it can be a big disruption to your business. I am lucky and have 2 computers. But that means I have to have the software licence on 2 computers. I think you will find that most customers have a 2 or even longer contract. As I say it is a premium product, or at least it was, one thing for me is value for money compared to other manufacturers. Yes I know about Apple care, not sure about warranties from other companies, but I understand that there are a couple around that are decent. I have turned up Bluewater with an 'i phone' bought within 2 weeks, with a fault...... and had to make an appointment. Logic systems in Greenwich seems a decent company. Perhaps you are more persuasive than me at these things.......
Fair enough. I've turned up at Bluewater with a phone that was bought from o2 over a year before and they saw me the same day. This was rather recent so maybe they have changed their procedure.
The warranty thing is a little different though as you don't have a two year contract with Apple you have a two year contract with the network. They reduce the cost of the phone in line with the profit they make on the contract, so a two year commitment makes it cheaper. There is no requirement to keep the same handset or the same model. If you sign up for a twelve month contract with BT for your land line they don't even supply you with a phone, if your phone indoors breaks you still have to pay the line rental.
Not all phone contracts are a minimum of two years, I tend to pay more for the handset and take a twelve month contract. That way I am able to get another one a year later, or not, which ever is my preference.
I think the point is Kings hill that with a line rental you are free to buy a phone on ebay... bt phone brand new for £14.99 BT1000.... Digital Cordless Home Phone / BT 1000 Telephone I do not see apple even replacing cracked screens replacement for under I think it is £120. When the 4 came out they claimed that this would sustain 'a drop of a work service' and that it was developed by NASSA technology.... They later dropped that claim when the amount of returns they had from people returning the phone within a few months, with all sorts of issues. As someone who used to work for a large media organisation they had more complaints about the 3-4 apple's than any other staff discount/related product. That does not mean that most 'i'phones are fragile and poor quality, but they are expensive bits of kit, and therefore the need to insure them. Having a mobile contract and not a phone I am sure you will agree is pretty useless. My younger son's seem to break/damage these with alarming frequency, but then perhaps they are careless. Personally speaking if I took out a contract and the product did not last at least 12 months I would expect a replacement or effective repair. I think fit for purpose has to be applied here. Of course it depends on useage, and accidental damage is another issue. But the flash not working after 6 months is a product defect. and I think you would be covered by the sale of goods act. That is why I buy from Apple direct, not third party or agents. My contract is so old with o2 that they had the exclusive rights with apple to sell them when they were first introduced. Just speak as I find..... Glad for you that you had good customer service experience, perhaps I expect a lot for my money, but then you pay a lot of money for Apple products, in relative terms. My loss no doubt, but then Apple's as well........ I bet they could not give a toss.
Ken, you can always buy a replacement mobile on eBay. I always sell mine on there when I upgrade. The difference sf the price but a BT1000 just cannot do what an iPhone can. Apple have every right to charge a commercial rate for replacement parts and the cost of physically replacing it.
I don't know as I've not looked into it but I suspect that other manufacturers charge similar prices. Crikey I can't get a gardener to cut my lawn for less that £50 an hour these days!
As I understand, it all new iPhones are covered against all manufacturing defects for twelve months. Also if you get a phone from, say Vodafone, and it goes wrong you can take it to an apple shop and they will fix and/or replace it for you.
I don't want to comment on the manufacturer's rules about how they treat phones that have been damaged by the user. The fact that they claim that an iPhone can be dropped from waist height without suffering terminal damage doesn't, in my view, mean that they are responsible for any damage if someone does just that.
At the end of the day they are highly advanced technical devices. Because of the fact that they are mobile they are more likely to suffer accidental damage than, say, a TV that you hang on a wall and leave there for five years. They are still, however, quite fragile and as such one needs to recognise that they will suffer damage if they are dropped or (as my wife managed two weeks ago) soaked with water - £220 replacement/exchange cost.
To clarify I have no affiliation with Apple. I keep with them as I'm comfortable with the iOS and I have spent a lot of money over the years buying cables, apps and media and once you are sufficiently committed to one platform it is a big upheaval to change to another one. Also as most of my friends and family have iPhones and/or iPads it gives us access to things like iMessage and Facetime which are not cross platform.
I completely understand your logic with keeping your old phone and, if I'm honest, I was perfectly happy with the 4S I had for two years, and only changed it because Apple wouldn't offer a further 12 months cover for it, and as it's my business line I was worried about having no phone if it packed up.
The last iPhone I had was the 3G. Took the plunge and went for a standard 6 as I was due an upgrade and Carphone Warehouse sorted a decent deal. So far am impressed, even the battery life is good. Only thing I dislike is iTunes, but I've always hated it so nothing changes there.
Anyway, question. I'm being prompted to install iOS 8.02. After the cock up with 8.01 I am slightly wary. Anyone installed it yet? If yes, any issues?
The last iPhone I had was the 3G. Took the plunge and went for a standard 6 as I was due an upgrade and Carphone Warehouse sorted a decent deal. So far am impressed, even the battery life is good. Only thing I dislike is iTunes, but I've always hated it so nothing changes there.
Anyway, question. I'm being prompted to install iOS 8.02. After the cock up with 8.01 I am slightly wary. Anyone installed it yet? If yes, any issues?
I've installed it (I have the 6 Plus) and I've had no issues with it.
As a matter of interest, I was told by a guy who works on the Genius bar in an Apple store is that the main drain on a 5s is the Facebook app. He said if you want to improve your battery life, delete the app and access FB through the Safari browser.
I don't even have the app or a FB account and it doesn't seem to help mine!
Do you have a life, Eltham?. I thought EVERYONE was on FB ?!
People with real friends and a life don't need facebook or Twitter!
Anyone know what the best deals are on a 5s now? And if it'll last alright on a 24 month contract? Never had an iPhone but coming to the end of my current contract and thinking of getting one but not a fan of the 6's size.
Comments
Having said that there are many different professions that don't have same day appointments so it's hardly unreasonable.
Really hope nobody buys it.
The warranty thing is a little different though as you don't have a two year contract with Apple you have a two year contract with the network. They reduce the cost of the phone in line with the profit they make on the contract, so a two year commitment makes it cheaper. There is no requirement to keep the same handset or the same model. If you sign up for a twelve month contract with BT for your land line they don't even supply you with a phone, if your phone indoors breaks you still have to pay the line rental.
Not all phone contracts are a minimum of two years, I tend to pay more for the handset and take a twelve month contract. That way I am able to get another one a year later, or not, which ever is my preference.
I do not see apple even replacing cracked screens replacement for under I think it is £120.
When the 4 came out they claimed that this would sustain 'a drop of a work service' and that it was developed by NASSA technology.... They later dropped that claim when the amount of returns they had from people returning the phone within a few months, with all sorts of issues. As someone who used to work for a large media organisation they had more complaints about the 3-4 apple's than any other staff discount/related product.
That does not mean that most 'i'phones are fragile and poor quality, but they are expensive bits of kit, and therefore the need to insure them. Having a mobile contract and not a phone I am sure you will agree is pretty useless. My younger son's seem to break/damage these with alarming frequency, but then perhaps they are careless. Personally speaking if I took out a contract and the product did not last at least 12 months I would expect a replacement or effective repair. I think fit for purpose has to be applied here. Of course it depends on useage, and accidental damage is another issue. But the flash not working after 6 months is a product defect.
and I think you would be covered by the sale of goods act. That is why I buy from Apple direct, not third party or agents. My contract is so old with o2 that they had the exclusive rights with apple to sell them when they were first introduced. Just speak as I find..... Glad for you that you had good customer service experience, perhaps I expect a lot for my money, but then you pay a lot of money for Apple products, in relative terms.
My loss no doubt, but then Apple's as well........ I bet they could not give a toss.
I don't know as I've not looked into it but I suspect that other manufacturers charge similar prices. Crikey I can't get a gardener to cut my lawn for less that £50 an hour these days!
As I understand, it all new iPhones are covered against all manufacturing defects for twelve months. Also if you get a phone from, say Vodafone, and it goes wrong you can take it to an apple shop and they will fix and/or replace it for you.
I don't want to comment on the manufacturer's rules about how they treat phones that have been damaged by the user. The fact that they claim that an iPhone can be dropped from waist height without suffering terminal damage doesn't, in my view, mean that they are responsible for any damage if someone does just that.
At the end of the day they are highly advanced technical devices. Because of the fact that they are mobile they are more likely to suffer accidental damage than, say, a TV that you hang on a wall and leave there for five years. They are still, however, quite fragile and as such one needs to recognise that they will suffer damage if they are dropped or (as my wife managed two weeks ago) soaked with water - £220 replacement/exchange cost.
To clarify I have no affiliation with Apple. I keep with them as I'm comfortable with the iOS and I have spent a lot of money over the years buying cables, apps and media and once you are sufficiently committed to one platform it is a big upheaval to change to another one. Also as most of my friends and family have iPhones and/or iPads it gives us access to things like iMessage and Facetime which are not cross platform.
I completely understand your logic with keeping your old phone and, if I'm honest, I was perfectly happy with the 4S I had for two years, and only changed it because Apple wouldn't offer a further 12 months cover for it, and as it's my business line I was worried about having no phone if it packed up.
Have a look at this.
How funny is this!
Me I was sat on my couch until 9.30am when the man from UPS arrived with mine.
If anyone is an 02 customer and eligable for an upgrade, you can inbox me your number I will personally call you and get you a good deal.
Can discuss the deal and terms and conditions before I make the call so you have it in writing.
Im suprised that our deals are actually pretty good.
Anyway, question. I'm being prompted to install iOS 8.02. After the cock up with 8.01 I am slightly wary. Anyone installed it yet? If yes, any issues?