The food vouchers was a shambles, from start to finish. I was not told the vouchers were only "pre-match" and as everyone has said, the food kiosks were packed and all food was sold out, before they had a chance to replenish stock. Three points come to mind. 1) Vouchers should have been valid all match 2) Considering the crowd was 21,280, I doubt the catering kiosks could cope with a sell out match! 3) Give those moved some compensation in either money off a season ticket or a future cup game.
UpperWest north end outlet was still accepting vouchers for food at 1:10pm. Not for long obviously cos the remaining 5 pies sold out 10 minutes later.
I'm wracking my brain trying to think of a reason why the food vouchers had such a short time limit. The sensilble thing would be to give them a long timespan - say, a whole season. The benefits of that would be that demand would have been evened out, there would have been no suplly issues and no associated angst. Supporters would have had more choice, could have got what they wanted (they could even get 70 whole chips if they wanted) and would have felt positive about the club, instead of feeling cheated.
There is, of course, only one reason for the short time limit. That is that the offer of £15 per person wasn't genuine at all. The real intention was to keep hold of as much of the filthy lucre as possible, wilst pretending to be fair to our fans. Sadly it's just another sign of our duplicitous management. 'Building a better tomorrow together'! My only question is, for whom? Because it doesn't seem like it's for the fans.
I queued up to get my vouchers before the game for three of us. Me, my old man and my son. Apparently they needed our names to tick them off. No problem as we've all got the same surname.
Except some idiot had printed the list in alphabetical first name order, so it took them 5 mins to find three names as they furiously scrambled around looking for the various bits of paper.
Top notch organisation.
Then there's no food left by the time you get there.
I had the same experience and there were 6 of us to collect vouchers for.! I was probably the idiot holding up the queue! Who arranges alphabetically by Christian name! Queued till almost kick off for cold pies and not a lot else. Waste of time (despite being a good gesture by the club and didn't mind moving) and would have preferred a voucher for next season or the club shop.
There have been numerous instances this year, where the clubs actions and words have shown disdain for the fans.
I wouldn't be at all surprised if Katrien's appearance, wasn't a major factor, in her achieving her role.
I'm certain she gets less flack than a bloke would.
I don't think that's the story, to be honest. I think KM means well, but she and the senior staff have absolutely no clue what they are doing in some highly visible areas.
I don't know much about the catering, but I watch the programme fiasco unfold match after match and cannot understand how you would not intervene to improve matters if you were in charge. Simply putting more sellers in Floyd Road would solve much of the problem. How much can they cost and how difficult can they be to recruit?
There have been numerous instances this year, where the clubs actions and words have shown disdain for the fans.
I wouldn't be at all surprised if Katrien's appearance, wasn't a major factor, in her achieving her role.
I'm certain she gets less flack than a bloke would.
And more flowers......
The whole thing's weird. Waffle on about improving the matchday experience, then spend plenty of cash on non-essential cosmetic works like replacing faded seats, repainting the steps, putting a new big screen in, but wipe out any goodwill you've earned from your customers by making sure that every direct transaction you have with your customers - programme sales, food and drink sales, season ticket sales, away tickey sales - is an utter shambles.
My Daughter wanted to get a hot dog at half time yesterday, wandered down to the Kiosk at the back of the north stand and walked straight up to the counter.
No wonder they are losing customers, there was no Hot dogs, the burgers were still being cooked and the display cabinets were empty.
My Daughter wanted to get a hot dog at half time yesterday, wandered down to the Kiosk at the back of the north stand and walked straight up to the counter.
No wonder they are losing customers, there was no Hot dogs, the burgers were still being cooked and the display cabinets were empty.
Ended up with chips.
Won't bother next time.
I never bother in the ground.
You can get a super hot dog from a private seller in Harvey Gardens, and served with a smile.
I dread to think what training, if any, they are providing kiosk staff. North Upper yesterday, whilst queuing for a Hot Chocolate yesterday, guy infront asks for a pint of bitter. Young girl serving looked confused, smiled and did nothing. Repeat request for a pint of bitter. Girl looks concerned and turns to the guy serving me, he shrugged his shoulders, so she shouts at the people pulling pints "what's bitter?"........
Guy serving me could barely speak English and was struggling to ask for the money for any order. It really is a total shambles.
My Daughter wanted to get a hot dog at half time yesterday, wandered down to the Kiosk at the back of the north stand and walked straight up to the counter.
No wonder they are losing customers, there was no Hot dogs, the burgers were still being cooked and the display cabinets were empty.
My Daughter wanted to get a hot dog at half time yesterday, wandered down to the Kiosk at the back of the north stand and walked straight up to the counter.
No wonder they are losing customers, there was no Hot dogs, the burgers were still being cooked and the display cabinets were empty.
My Daughter wanted to get a hot dog at half time yesterday, wandered down to the Kiosk at the back of the north stand and walked straight up to the counter.
No wonder they are losing customers, there was no Hot dogs, the burgers were still being cooked and the display cabinets were empty.
Ended up with chips.
Won't bother next time
Only one question, how many chips did she get?
15
Well, that's an improvement on Tav's 14. It's not all doom & gloom, things are looking up.
My Daughter wanted to get a hot dog at half time yesterday, wandered down to the Kiosk at the back of the north stand and walked straight up to the counter.
No wonder they are losing customers, there was no Hot dogs, the burgers were still being cooked and the display cabinets were empty.
I dread to think what training, if any, they are providing kiosk staff. North Upper yesterday, whilst queuing for a Hot Chocolate yesterday, guy infront asks for a pint of bitter. Young girl serving looked confused, smiled and did nothing. Repeat request for a pint of bitter. Girl looks concerned and turns to the guy serving me, he shrugged his shoulders, so she shouts at the people pulling pints "what's bitter?"........
Guy serving me could barely speak English and was struggling to ask for the money for any order. It really is a total shambles.
My Daughter wanted to get a hot dog at half time yesterday, wandered down to the Kiosk at the back of the north stand and walked straight up to the counter.
No wonder they are losing customers, there was no Hot dogs, the burgers were still being cooked and the display cabinets were empty.
I hear nothing but complaints with the catering, if supporters want to make a point, bring your own food and stop buying at the ground. I know it is outside caterers, but if no one used it, RD would not get he's share, and the caterers would either give good service or leave.
We have been getting more than our fair share of chips:
The restaurant boss with a chip on his shoulder: Diner, 28, says she was charged £2.50 for just SEVEN fries in one-star Facebook review... only for manager to reply: 'I count eight and I think you'd had a sneaky one so that makes nine'
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Not for long obviously cos the remaining 5 pies sold out 10 minutes later.
Also, wasn't the voucher advertised as Breakfast ?
2 visits to The Oak in a week. It was almost like the old days.... but not quite.
Waste of time (despite being a good gesture by the club and didn't mind moving) and would have preferred a voucher for next season or the club shop.
I don't know much about the catering, but I watch the programme fiasco unfold match after match and cannot understand how you would not intervene to improve matters if you were in charge. Simply putting more sellers in Floyd Road would solve much of the problem. How much can they cost and how difficult can they be to recruit?
Anyway, back to the election ...
The whole thing's weird. Waffle on about improving the matchday experience, then spend plenty of cash on non-essential cosmetic works like replacing faded seats, repainting the steps, putting a new big screen in, but wipe out any goodwill you've earned from your customers by making sure that every direct transaction you have with your customers - programme sales, food and drink sales, season ticket sales, away tickey sales - is an utter shambles.
No wonder they are losing customers, there was no Hot dogs, the burgers were still being cooked and the display cabinets were empty.
Ended up with chips.
Won't bother next time.
You can get a super hot dog from a private seller in Harvey Gardens, and served with a smile.
No contest really.
Guy serving me could barely speak English and was struggling to ask for the money for any order. It really is a total shambles.
It's all well and good bringing this to the attention of the club but it really isn't being acted upon.
The other point worth mentioning is the cost for what's on offer, is too expensive
The staff are not up to the job, the food was non existent, how can you make a profit with virtually nothing to sell.
I have had better service at non-league grounds.
I hear nothing but complaints with the catering, if supporters want to make a point, bring your own food and stop buying at the ground. I know it is outside caterers, but if no one used it, RD would not get he's share, and the caterers would either give good service or leave.
The restaurant boss with a chip on his shoulder: Diner, 28, says she was charged £2.50 for just SEVEN fries in one-star Facebook review... only for manager to reply: 'I count eight and I think you'd had a sneaky one so that makes nine'
Read more: http://www.dailymail.co.uk/news/article-5007821/Fawlty-Towers-restaurant-boss-chip-row-diner.html#ixzz4wKq3H89b