Got a friend of mines tickets for him yesterday, he’s 82, not computer literate, or even owns one, a ST holder, gave me his ST number, D.O.B., and address, created an email address for him (to not confuse the system with my already registered email) activated his account, then purchased 2 north upper near his own seat ( he wanted to sit with his mate, but couldn’t reserve seat next to his reserved ST seat as the seat map doesn’t show that finer detail
Just so people know. The seat map does show the finer detail. If you hovver "the hand over the seat" it gives you the row number and seat number. It's fine on a laptop screen, although you may understandably struggle on a smaller phone screen.
People of the younger generation,will probably have no trouble negotiating the ticket buying procedure,as they have been brought up in an increasingly technical environment.War babies like me are in the shit whenever something needing the use of computers is required.Had it not been for a friends timely intervention I would have reduced my lap top to dust trying to buy tickets.I have no printer,and I cant tell a smart phone from a thick as shit phone,I have no doubt that some supporters dont even have access to the internet,but it now seems that the technically ignorant members of society are at a disadvantage especially in situations such as this.
The problem is not that our generation don’t understand computers, smart phones etc and how to use them it’s that the younger generation, that creates the stuff today for people to respond to, doesn’t. To create something truly simple to navigate and user friendly you have to understand what it is you are aiming to achieve, how computers and smart phones actually work, have a reasonable command of the English language and, above all, be familiar with a totally mind blowing concept called LOGIC.
This in spades. I’m a technologically competent person in their 50’s that regularly weeps at website/PowerPoint etc prepared by kids where ever feature of the tool is used to make them look clever rather than KISS (keep it simple - stupid)
All unsold tickets will then be printed at The Valley and any remaining tickets will go back on sale at 9am on Thursday, May 10th. It is anticipated that all tickets could have sold out by this time but any remaining tickets will be available to purchase in person from The Valley or through The Valley’s phone lines.
“Anticipated” by whom? Does the club understand nothing about its own supporters or basic statistics
I am struggling to think of any circumstances in which the club has sold 24,000 home match tickets to its own supporters at full price in advance. In fact I’m not sure it has ever happened in Charlton’s entire history.
There were 14,000 home fans, officially, for Blackburn, including comps - there would need to another 10,000 sold to sell out, which is more than at any game in the last six years including football for a fiver, for a televised Thursday night first leg match against Shrewsbury Town, with comps restricted by the rules and all ST holders paying. That is complete fantasy.
Club guilty of a little spin/poetic licence to encourage people to buy in advance and mitigate challenges on match day.
Outrageous.
On a separate note do I not recall you and/or CARD stating an objective of making the club unmanageable to hasten the departure of RD? Hence we get what we wished for.
If I am mistaken in my recollection I apologies in advance.
In reality, as I think you may have alluded to ! they have probably done as much as they could for this scenario given a few weeks ago play offs was vey far from certain.
Credit where it's due they are seemingly mitigating this as best they could.
I feel the same and I only needed 2,I am not computer literate and at one stage i was going to abandon the whole thing and not go,luckily a friend came to the rescue and even printed for me as I dont have a printer,I know there is no easy way to do this due to short time scale,but surely someone could have thought of somehing better than this(I had to pay 2 transaction charges as I could not work out how to put 2 season tickets on one order)The play offs are stressful enough without all this.
Same as you mate. The bottom line is Roland is a cnut. If our club was being run like it should be we could all get our tickets in the normal way. But as we are being run by a cnut chaos ensues.
Just sell the club and FUCK OFF
With respect the ticketing arrangements appear to be working well with tickets downloaded by many people today. Ticketmaster are geared up to selling tickets quickly. This number of sales could not have been done with the normal ticketing system.
You are entitled to your views about the ownership but somebody in authority worked out how to cope with just a few days to set up after the opponents had been determined. If we had been playing Rotherham having finished fifth more time would have been available.
BTW the downloaded ticket looks just like the normal Charlton ticket.
Someone in authority? Is there anyone? In my opinion it’s just passing the buck.
Could have easily have opened the Box Office today and tomorrow from 9am to 5pm and done the job themselves.
Moan moan moan moan whinge moan. You haven't even got a S/T so today & tomorrow doesn't effect you.
I tell you what, boycotting matches appears to have turned many of those fans into the most miserable souls on the planet.
Ok, I’ll wait till Tuesday, it will affect me then. Many apologies for not having a season ticket for only the second season since 1980. What an awful fan I am.
Two tickets printed. Anyone else noticed the butterflies kicking in when the tickets were printing out? Dreading it/looking forward to it in equal measures.
All unsold tickets will then be printed at The Valley and any remaining tickets will go back on sale at 9am on Thursday, May 10th. It is anticipated that all tickets could have sold out by this time but any remaining tickets will be available to purchase in person from The Valley or through The Valley’s phone lines.
“Anticipated” by whom? Does the club understand nothing about its own supporters or basic statistics
I am struggling to think of any circumstances in which the club has sold 24,000 home match tickets to its own supporters at full price in advance. In fact I’m not sure it has ever happened in Charlton’s entire history.
There were 14,000 home fans, officially, for Blackburn, including comps - there would need to another 10,000 sold to sell out, which is more than at any game in the last six years including football for a fiver, for a televised Thursday night first leg match against Shrewsbury Town, with comps restricted by the rules and all ST holders paying. That is complete fantasy.
Club guilty of a little spin/poetic licence to encourage people to buy in advance and mitigate challenges on match day.
Outrageous.
On a separate note do I not recall you and/or CARD stating an objective of making the club unmanageable to hasten the departure of RD? Hence we get what we wished for.
If I am mistaken in my recollection I apologies in advance.
In reality, as I think you may have alluded to ! they have probably done as much as they could for this scenario given a few weeks ago play offs was vey far from certain.
Credit where it's due they are seemingly mitigating this as best they could.
The word is “apologise”. Accepted, as you’re making a completely spurious point.
Buying my ticket was simple. Followed the instructions with no problems. Well done to the club for putting a system in place, subcontracting the worlds leading ticket seller was a good idea.
As a business they should not have enough resource sitting around to service this time of one off event.
As a business do you think it is a good idea to be customer friendly? It feels like the barriers and hurdles to overcome are off putting, but I suppose being a loyal long term fan is not the same as being a customer.
I notice you quoted a recent trip to Hamburg. Was this entirely without Internet interaction then even for supplying your Advanced Pasenger Information perhaps assuming you flew?
My point is buying tickets online is the norm for many things today e.g. Cinema, days out, theatre , restaurant bookings. This is not CAFC specific.
It is neither internet only which undoubtedly is cheaper for the club and any other business.
I think the range of published information and FAQs is a very decent effort so far.
Anyone know where I can find my CON or client reference no. ?
My son has his season ticket & only number he can see looks like the barcode no. I buy mine online & all I can find is booking ref nos. Even the season ticket renewal form doesn't have any ref no on it - here are some numbers on the accompanying letter but they don't seem to work either.
I'm currently "in a queue" on the phone with ticketmaster
I think the advice given to me about going to the ticket agencies Stargreen or Keith Prowse near Oxford Circus might be wrong according to something I have read somewhere on CL that Ticket master does not want to deal with the physical artefact of a ticket. My understanding now is that the only way to buy a ticket at face value with cash money, is a window of opportunity at The Valley between 9 am and 12 midday on Thursday. Does anybody know if it is possible to pay cash for a face value ticket in advance any other way?
Elsewhere it says Tuesday from 9.
Brilliant! I am up for going to the Valley tomorrow with cash to buy a ticket. Do you feel sure that is possible? If you can point me in the direction of 'elsewhere' so I can double check I would be grateful.
You better bring sandwiches and a tent. No tickets at the ground until Thursday.
Non season ticket holders can buy from Ticketmaster from 0900 tomorrow.
All unsold tickets will then be printed at The Valley and any remaining tickets will go back on sale at 9am on Thursday, May 10th. It is anticipated that all tickets could have sold out by this time but any remaining tickets will be available to purchase in person from The Valley or through The Valley’s phone lines.
“Anticipated” by whom? Does the club understand nothing about its own supporters or basic statistics
I am struggling to think of any circumstances in which the club has sold 24,000 home match tickets to its own supporters at full price in advance. In fact I’m not sure it has ever happened in Charlton’s entire history.
There were 14,000 home fans, officially, for Blackburn, including comps - there would need to another 10,000 sold to sell out, which is more than at any game in the last six years including football for a fiver, for a televised Thursday night first leg match against Shrewsbury Town, with comps restricted by the rules and all ST holders paying. That is complete fantasy.
Club guilty of a little spin/poetic licence to encourage people to buy in advance and mitigate challenges on match day.
Outrageous.
On a separate note do I not recall you and/or CARD stating an objective of making the club unmanageable to hasten the departure of RD? Hence we get what we wished for.
If I am mistaken in my recollection I apologies in advance.
In reality, as I think you may have alluded to ! they have probably done as much as they could for this scenario given a few weeks ago play offs was vey far from certain.
Credit where it's due they are seemingly mitigating this as best they could.
The word is “apologise”. Accepted, as you’re making a completely spurious point.
By way of explanation typing in the sunshine and autocorrect is why I made the error. But thank you for highlighting.
What is spurious ? The point about spin or am I wrong about unmanageable ?
Even if both I am still not convinced criticism of the club on this is wholly justified in the circumstances.
My prediction is by Sunday morning a lot of people will be saying they have not received an email
this... Although I am not a season ticket holder for the last 2yrs I expected an email with my CON number on it.. So don't understand why it has not been sent.
As it happens I am working this week 12pm to 8pm so could not have made the game anyway. I have no printer at home, and fantastic, even if I could get time off (which I can't) I have to pay a £2.50 transaction fee !!.
I don't blame the club in all of this (only the outsourcing), the EFL etc don't give a flying about fans.. trying to get tickets at 3 days notice.
Just glad we didn't have to play Plymouth on a play off play off deciders, otherwise that game would have taken place TODAY !!
Buying my ticket was simple. Followed the instructions with no problems. Well done to the club for putting a system in place, subcontracting the worlds leading ticket seller was a good idea.
As a business they should not have enough resource sitting around to service this time of one off event.
As a business do you think it is a good idea to be customer friendly? It feels like the barriers and hurdles to overcome are off putting, but I suppose being a loyal long term fan is not the same as being a customer.
I notice you quoted a recent trip to Hamburg. Was this entirely without Internet interaction then even for supplying your Advanced Pasenger Information perhaps assuming you flew?
My point is buying tickets online is the norm for many things today e.g. Cinema, days out, theatre , restaurant bookings. This is not CAFC specific.
It is neither internet only which undoubtedly is cheaper for the club and any other business.
I think the range of published information and FAQs is a very decent effort so far.
I travelled with my family members and let them navigate the nightmare. Even then at Gatwick using the electronic passport system took me ages.
Anyone know where I can find my CON or client reference no. ?
My son has his season ticket & only number he can see looks like the barcode no. I buy mine online & all I can find is booking ref nos. Even the season ticket renewal form doesn't have any ref no on it - here are some numbers on the accompanying letter but they don't seem to work either.
I'm currently "in a queue" on the phone with ticketmaster
Anyone know where I can find my CON or client reference no. ?
My son has his season ticket & only number he can see looks like the barcode no. I buy mine online & all I can find is booking ref nos. Even the season ticket renewal form doesn't have any ref no on it - here are some numbers on the accompanying letter but they don't seem to work either.
I'm currently "in a queue" on the phone with ticketmaster
All unsold tickets will then be printed at The Valley and any remaining tickets will go back on sale at 9am on Thursday, May 10th. It is anticipated that all tickets could have sold out by this time but any remaining tickets will be available to purchase in person from The Valley or through The Valley’s phone lines.
“Anticipated” by whom? Does the club understand nothing about its own supporters or basic statistics
I am struggling to think of any circumstances in which the club has sold 24,000 home match tickets to its own supporters at full price in advance. In fact I’m not sure it has ever happened in Charlton’s entire history.
There were 14,000 home fans, officially, for Blackburn, including comps - there would need to another 10,000 sold to sell out, which is more than at any game in the last six years including football for a fiver, for a televised Thursday night first leg match against Shrewsbury Town, with comps restricted by the rules and all ST holders paying. That is complete fantasy.
Club guilty of a little spin/poetic licence to encourage people to buy in advance and mitigate challenges on match day.
Outrageous.
On a separate note do I not recall you and/or CARD stating an objective of making the club unmanageable to hasten the departure of RD? Hence we get what we wished for.
If I am mistaken in my recollection I apologies in advance.
In reality, as I think you may have alluded to ! they have probably done as much as they could for this scenario given a few weeks ago play offs was vey far from certain.
Credit where it's due they are seemingly mitigating this as best they could.
The word is “apologise”. Accepted, as you’re making a completely spurious point.
By way of explanation typing in the sunshine and autocorrect is why I made the error. But thank you for highlighting.
What is spurious ? The point about spin or am I wrong about unmanageable ?
Even if both I am still not convinced criticism of the club on this is wholly justified in the circumstances.
None of us is perfect.
Spurious because the fans cannot be responsible for the club purchasing an inadequate ticketing system in 2015, such that it has to be replaced after three years, or the timescale imposed by the FL.
I agree the club has had to go down this route - and I haven’t criticised them for that - but it is a consequence of earlier poor decision making.
There is nothing that TM are doing that Charlton shouldn’t be able to do and it would be a lot more straightforward if people were working with a familiar system.
I think creating an expectation the game might sell out before Thursday is as likely to create problems as mitigate them. There is no such possibility and claiming there may be is just silly.
Maybe reserve judgement about outcomes until we see what actually happens on Thursday?
I travelled with my family members and let them navigate the nightmare. Even then at Gatwick using the electronic passport system took me ages.
That is my point. It is not a CAFC thing you have the issue with it would seem. Whereas for me as working on Tuesday the internet option is very welcome .
Each to their own but I feel effort has been made to accommodate most.
The online and phone option is not possible if you want to, or have to pay cash. Let alone have the facilities to print at home, which means having all the printer ink topped up. The deal about paying in cash in person on Thursday is OK, but could be started way earlier. Somebody above said the club is doing everything they can in the circumstances, I don't think so. For example Tony Keohane and Olly Groome and Mr Adamson could have found a way to open and work behind a ticket office window for some time now as a demonstration of way of the club is doing everything they can. I will also do it for nothing, free, gratis, if I can get a bit of training as to how to sell tickets at the ticket office window and I am prepared to start today. The club might want to drive ticket sales online, my suggestion would be a way of driving Keohane into doing some actual useful work.
The online and phone option is not possible if you want to, or have to pay cash. Let alone have the facilities to print at home, which means having all the printer ink topped up. The deal about paying in cash in person on Thursday is OK, but could be started way earlier. Somebody above said the club is doing everything they can in the circumstances, I don't think so. For example Tony Keohane and Olly Groome and Mr Adamson could have found a way to open and work behind a ticket office window for some time now as a demonstration of way of the club is doing everything they can. I will also do it for nothing, free, gratis, if I can get a bit of training as to how to sell tickets at the ticket office window and I am prepared to start today. The club might want to drive ticket sales online, my suggestion would be a way of driving Keohane into doing some actual useful work.
I find it staggering that a man of your age (as in I wouldn't consider you old and unable), is unwilling to use a debit or credit card. I also find it a shame that you would seek to blame Charlton because you are too tight to print off a ticket.
“About 20 or so in the queue mostly renewing season tickets but quite a few who don't have an email address so can't buy a ticket for Thursday until Thursday.”
Report from The Valley. Are these people at fault too, Covered End. What punishment do you recommend? The club is also telling them tickets may be sold out by then.
All unsold tickets will then be printed at The Valley and any remaining tickets will go back on sale at 9am on Thursday, May 10th. It is anticipated that all tickets could have sold out by this time but any remaining tickets will be available to purchase in person from The Valley or through The Valley’s phone lines.
“Anticipated” by whom? Does the club understand nothing about its own supporters or basic statistics
I am struggling to think of any circumstances in which the club has sold 24,000 home match tickets to its own supporters at full price in advance. In fact I’m not sure it has ever happened in Charlton’s entire history.
There were 14,000 home fans, officially, for Blackburn, including comps - there would need to another 10,000 sold to sell out, which is more than at any game in the last six years including football for a fiver, for a televised Thursday night first leg match against Shrewsbury Town, with comps restricted by the rules and all ST holders paying. That is complete fantasy.
Club guilty of a little spin/poetic licence to encourage people to buy in advance and mitigate challenges on match day.
Outrageous.
On a separate note do I not recall you and/or CARD stating an objective of making the club unmanageable to hasten the departure of RD? Hence we get what we wished for.
If I am mistaken in my recollection I apologies in advance.
In reality, as I think you may have alluded to ! they have probably done as much as they could for this scenario given a few weeks ago play offs was vey far from certain.
Credit where it's due they are seemingly mitigating this as best they could.
The word is “apologise”. Accepted, as you’re making a completely spurious point.
By way of explanation typing in the sunshine and autocorrect is why I made the error. But thank you for highlighting.
What is spurious ? The point about spin or am I wrong about unmanageable ?
Even if both I am still not convinced criticism of the club on this is wholly justified in the circumstances.
None of us is perfect.
Spurious because the fans cannot be responsible for the club purchasing an inadequate ticketing system in 2015, such that it has to be replaced after three years, or the timescale imposed by the FL.
I agree the club has had to go down this route - and I haven’t criticised them for that - but it is a consequence of earlier poor decision making.
There is nothing that TM are doing that Charlton shouldn’t be able to do and it would be a lot more straightforward if people were working with a familiar system.
I think creating an expectation the game might sell out before Thursday is as likely to create problems as mitigate them. There is no such possibility and claiming there may be is just silly.
Maybe reserve judgement about outcomes until we see what actually happens on Thursday?
Indeed. Thursday will reveal. I agree it won’t be a sell out in my opinion or even near. So individuals can choose when and how to buy a ticket
As to an inadequate existing system I think we all know that decisions are made at the time with the best of intentions and a belief that the sales team are to be believed / trusted. I assume we aren’t the only club using it still. As you have said however RD hasnt run the club on the cheap just not (very) well.
But credit is due I feel to the proportionate effort to make this scenario as manageable as possible.
However the ‘unmanageable’ wanted leads to difficulties.
The bigger picture of a new regime I assume looms on the horizon and is the only real story.
This is all trivial stuff in that context and quickly overcome and forgotten.
“About 20 or so in the queue mostly renewing season tickets but quite a few who don't have an email address so can't buy a ticket for Thursday until Thursday.”
Report from The Valley. Are these people at fault too, Covered End. What punishment do you recommend? The club is also telling them tickets may be sold out by then.
Leave off, of course they are not at fault. They will pay on the day like we used to. They should understand we won't sell out, as no one on here thinks we will.
Comments
If you hovver "the hand over the seat" it gives you the row number and seat number.
It's fine on a laptop screen, although you may understandably struggle on a smaller phone screen.
Outrageous.
On a separate note do I not recall you and/or CARD stating an objective of making the club unmanageable to hasten the departure of RD? Hence we get what we wished for.
If I am mistaken in my recollection I apologies in advance.
In reality, as I think you may have alluded to ! they have probably done as much as they could for this scenario given a few weeks ago play offs was vey far from certain.
Credit where it's due they are seemingly mitigating this as best they could.
Please tell me what part I have said is unfair and incorrect.
Dreading it/looking forward to it in equal measures.
As a new 'fan', it's all quite scary.
My point is buying tickets online is the norm for many things today e.g. Cinema, days out, theatre , restaurant bookings. This is not CAFC specific.
It is neither internet only which undoubtedly is cheaper for the club and any other business.
I think the range of published information and FAQs is a very decent effort so far.
My son has his season ticket & only number he can see looks like the barcode no. I buy mine online & all I can find is booking ref nos. Even the season ticket renewal form doesn't have any ref no on it - here are some numbers on the accompanying letter but they don't seem to work either.
I'm currently "in a queue" on the phone with ticketmaster
You can book by phone.
You can book online.
If it's easier to make your transaction by phone, that is also advised.
You can buy on the day in person after 9am.
If you need help the helpline numbers are given.
Sitehttps://www.cafc.co.uk/news/view/5aed9ab773875/step-by-step-how-to-buy-tickets-for-charltons-play-off-home-leg
https://www.cafc.co.uk/news/view/5aed8d4d05363/faqs-charltons-play-off-semi-final-matches
Non season ticket holders can buy from Ticketmaster from 0900 tomorrow.
Not a season ticket holder anymore and buy all match day tickets through a friend of a friend. Am I screwed or can I buy on the night?
What is spurious ? The point about spin or am I wrong about unmanageable ?
Even if both I am still not convinced criticism of the club on this is wholly justified in the circumstances.
None of us is perfect.
As it happens I am working this week 12pm to 8pm so could not have made the game anyway.
I have no printer at home, and fantastic, even if I could get time off (which I can't) I have to pay a £2.50 transaction fee !!.
I don't blame the club in all of this (only the outsourcing), the EFL etc don't give a flying about fans.. trying to get tickets at 3 days notice.
Just glad we didn't have to play Plymouth on a play off play off deciders, otherwise that game would have taken place TODAY !!
Tickets will only be on sale in person from The Valley on the day of the first-leg match.
Even then at Gatwick using the electronic passport system took me ages.
I agree the club has had to go down this route - and I haven’t criticised them for that - but it is a consequence of earlier poor decision making.
There is nothing that TM are doing that Charlton shouldn’t be able to do and it would be a lot more straightforward if people were working with a familiar system.
I think creating an expectation the game might sell out before Thursday is as likely to create problems as mitigate them. There is no such possibility and claiming there may be is just silly.
Maybe reserve judgement about outcomes until we see what actually happens on Thursday?
Each to their own but I feel effort has been made to accommodate most.
Let alone have the facilities to print at home, which means having all the printer ink topped up.
The deal about paying in cash in person on Thursday is OK, but could be started way earlier.
Somebody above said the club is doing everything they can in the circumstances, I don't think so. For example Tony Keohane and Olly Groome and Mr Adamson could have found a way to open and work behind a ticket office window for some time now as a demonstration of way of the club is doing everything they can.
I will also do it for nothing, free, gratis, if I can get a bit of training as to how to sell tickets at the ticket office window and I am prepared to start today.
The club might want to drive ticket sales online, my suggestion would be a way of driving Keohane into doing some actual useful work.
I also find it a shame that you would seek to blame Charlton because you are too tight to print off a ticket.
Report from The Valley. Are these people at fault too, Covered End. What punishment do you recommend? The club is also telling them tickets may be sold out by then.
As to an inadequate existing system I think we all know that decisions are made at the time with the best of intentions and a belief that the sales team are to be believed / trusted. I assume we aren’t the only club using it still. As you have said however RD hasnt run the club on the cheap just not (very) well.
But credit is due I feel to the proportionate effort to make this scenario as manageable as possible.
However the ‘unmanageable’ wanted leads to difficulties.
The bigger picture of a new regime I assume looms on the horizon and is the only real story.
This is all trivial stuff in that context and quickly overcome and forgotten.
But of course we have an incompetent set up which could not give a flying about the remaining supporters we have.
They should understand we won't sell out, as no one on here thinks we will.