I work in IT so believe I am pretty IT savvy! The website was a disaster I had my daughters season tickets but could not book other tickets on Sunday because the seat numbers were not appearing. I ended up ringing and 20 minutes on hold but when I got through the operator was very helpful and tickets were booked. Still left a bit of a bad taste.
Same with us. Ended up having to ring them. Was on the phone for 7 minutes 30 secs and the call cost £1.53 on the landline. When you add the £2.50 booking fee on top I think that is a bit out of order, especially as the reason I couldn't link our kids season tickets to mine was through no fault of my own.
Thanks Covered End, appreciate the information. I was hoping to come up and purchase 3 tickets Tuesday,I did try twice, and held on both times for over half an hour, I even emailed the club and got a very quick response from Katie Cowling....... "Hi Kenneth, Please call Ticketmaster on 08444 839 074 to purchase these tickets from 8am tomorrow.'
Trouble is I do not have a printer...... well being the type that got rid of printers, and went digital years ago, I use pdf's. Of course I am 'old school' so to speak, I did the same with all my Vinyl LP's, bought CD's and now have to pay £15- £23 a pop for music produced in 1970, on four track. As they say once a mug always a mug...... well I would be, I am a CAFC supporter after all........
Im a valley gold member yet i cant buy tickets with ticketmaster they told me to call the club , ive tried for an hour off and on today, better luck tomorrow hopefully, i dont have the correct privilege according to tm
I feel the same and I only needed 2,I am not computer literate and at one stage i was going to abandon the whole thing and not go,luckily a friend came to the rescue and even printed for me as I dont have a printer,I know there is no easy way to do this due to short time scale,but surely someone could have thought of somehing better than this(I had to pay 2 transaction charges as I could not work out how to put 2 season tickets on one order)The play offs are stressful enough without all this.
Same as you mate. The bottom line is Roland is a cnut. If our club was being run like it should be we could all get our tickets in the normal way. But as we are being run by a cnut chaos ensues.
Just sell the club and FUCK OFF
With respect the ticketing arrangements appear to be working well with tickets downloaded by many people today. Ticketmaster are geared up to selling tickets quickly. This number of sales could not have been done with the normal ticketing system.
You are entitled to your views about the ownership but somebody in authority worked out how to cope with just a few days to set up after the opponents had been determined. If we had been playing Rotherham having finished fifth more time would have been available.
BTW the downloaded ticket looks just like the normal Charlton ticket.
Someone in authority? Is there anyone? In my opinion it’s just passing the buck.
Could have easily have opened the Box Office today and tomorrow from 9am to 5pm and done the job themselves.
Moan moan moan moan whinge moan. You haven't even got a S/T so today & tomorrow doesn't effect you.
I tell you what, boycotting matches appears to have turned many of those fans into the most miserable souls on the planet.
Ok, I’ll wait till Tuesday, it will affect me then. Many apologies for not having a season ticket for only the second season since 1980. What an awful fan I am.
“About 20 or so in the queue mostly renewing season tickets but quite a few who don't have an email address so can't buy a ticket for Thursday until Thursday.”
Report from The Valley. Are these people at fault too, Covered End. What punishment do you recommend? The club is also telling them tickets may be sold out by then.
Leave off, of course they are not at fault. They will pay on the day like we used to. They should understand we won't sell out, as no one on here thinks we will.
But the Club do, isn’t that more relevant?
I know some of you may find it odd but not everyone has an email address. Why should people be penalised for that? Anyway, if they are eligible to get a ticket from 9am tomorrow just sell them a ticket today.
All unsold tickets will then be printed at The Valley and any remaining tickets will go back on sale at 9am on Thursday, May 10th. It is anticipated that all tickets could have sold out by this time but any remaining tickets will be available to purchase in person from The Valley or through The Valley’s phone lines.
“Anticipated” by whom? Does the club understand nothing about its own supporters or basic statistics?
I am struggling to think of any circumstances in which the club has sold 24,000 home match tickets to its own supporters at full price in advance. In fact I’m not sure it has ever happened in Charlton’s entire history.
There were 14,000 home fans, officially, for Blackburn, including comps - there would need to another 10,000 sold to sell out, which is more than at any game in the last six years including football for a fiver, for a televised Thursday night first leg match against Shrewsbury Town, with comps restricted by the rules and all ST holders paying. That is complete fantasy.
What should they say then bud, 'don't worry, turn up on the day there will be loads of tickets left' and end up with 5000 queing up at 7.30 and kick off delayed?
“About 20 or so in the queue mostly renewing season tickets but quite a few who don't have an email address so can't buy a ticket for Thursday until Thursday.”
Report from The Valley. Are these people at fault too, Covered End. What punishment do you recommend? The club is also telling them tickets may be sold out by then.
Leave off, of course they are not at fault. They will pay on the day like we used to. They should understand we won't sell out, as no one on here thinks we will.
But the Club do, isn’t that more relevant?
I know some of you may find it odd but not everyone has an email address. Why should people be penalised for that? Anyway, if they are eligible to get a ticket from 9am tomorrow just sell them a ticket today.
If you read the procedure you will understand that they can't sell them one today, as TM are "in charge" of the data base, until 2pm Wednesday, when it will be transferred back to Charlton.
If by some means they had managed to sell some tickets today at the ticket office, by Charlton staff using the TM system. You would then potentially have a maximum of ten thousand rightly complaining that these people had been given priority.
All unsold tickets will then be printed at The Valley and any remaining tickets will go back on sale at 9am on Thursday, May 10th. It is anticipated that all tickets could have sold out by this time but any remaining tickets will be available to purchase in person from The Valley or through The Valley’s phone lines.
“Anticipated” by whom? Does the club understand nothing about its own supporters or basic statistics?
I am struggling to think of any circumstances in which the club has sold 24,000 home match tickets to its own supporters at full price in advance. In fact I’m not sure it has ever happened in Charlton’s entire history.
There were 14,000 home fans, officially, for Blackburn, including comps - there would need to another 10,000 sold to sell out, which is more than at any game in the last six years including football for a fiver, for a televised Thursday night first leg match against Shrewsbury Town, with comps restricted by the rules and all ST holders paying. That is complete fantasy.
What should they say then bud, 'don't worry, turn up on the day there will be loads of tickets left' and end up with 5000 queing up at 7.30 and kick off delayed?
Don't see much wrong with that in my eyes.
They have worded this in a way to encourage people to buy through Ticketmaster as they do not have the resources and comptence to sell them at The Valley.
We all have a very good idea that we will not sell anywhere near 20K tickets in the home ends.
I know that they have to transfer data back to Charlton etc etc but taking them off sale at 2pm Wednesday? Really. Is someone writing the tickets left on a bit of paper?
Thanks Covered End, appreciate the information. I was hoping to come up and purchase 3 tickets Tuesday,I did try twice, and held on both times for over half an hour, I even emailed the club and got a very quick response from Katie Cowling....... "Hi Kenneth, Please call Ticketmaster on 08444 839 074 to purchase these tickets from 8am tomorrow.'
Trouble is I do not have a printer...... well being the type that got rid of printers, and went digital years ago, I use pdf's. Of course I am 'old school' so to speak, I did the same with all my Vinyl LP's, bought CD's and now have to pay £15- £23 a pop for music produced in 1970, on four track. As they say once a mug always a mug...... well I would be, I am a CAFC supporter after all........
If you have a smartphone just ring up TM tomorrow and scan phone at turnstile. If you don't have a smartphone. Ring up TM tomorrow and purchase them & then come to Charlton & get the club to print them, unless you have someone closer to home, who can print them for you ? Just forward the e mail with tickets as an attachment and they can print it for you.
"I don’t own a printer or have access to one. How can I print my tickets for the match?
Supporters who do not own or have access to a printer should be aware that the barcode present on their print-at-home tickets can also be scanned on a smart phone. Fans can gain entry to The Valley by scanning the barcode from their smart phone when they get to the turnstiles on matchday.
Alternatively, supporters who purchase their tickets via Ticketmaster can visit The Valley before the day of the match and the ticket office will print their tickets for them. The ticket office have extended their opening hours to help fans with this.
The ticket office will not be able to reprint tickets on the day of the match, due to the busy crowd expected."
“About 20 or so in the queue mostly renewing season tickets but quite a few who don't have an email address so can't buy a ticket for Thursday until Thursday.”
Report from The Valley. Are these people at fault too, Covered End. What punishment do you recommend? The club is also telling them tickets may be sold out by then.
Leave off, of course they are not at fault. They will pay on the day like we used to. They should understand we won't sell out, as no one on here thinks we will.
But the Club do, isn’t that more relevant?
I know some of you may find it odd but not everyone has an email address. Why should people be penalised for that? Anyway, if they are eligible to get a ticket from 9am tomorrow just sell them a ticket today.
If you read the procedure you will understand that they can't sell them one today, as TM are "in charge" of the data base, until 2pm tomorrow, when it will be transferred back to Charlton.
If by some means they had managed to sell some tickets today at the ticket office, by Charlton staff using the TM system. You would then potentially have a maximum of ten thousand rightly complaining that these people had been given priority.
Do you think so?
People complaining that other people are being given priority?
Isn't the answer to that to not sell already allocated season ticket seats so as people can get their own seats, even add two or three either side of season ticket seats (if free) for ST holders who may want to bring people?
What would the maximum of ten thousand rightly complain about then?
Is it not beneficial to everybody to get as many people in to the Valley as possible?
If Charlton staff at the Valley sold to personal callers using the ticketmaster system then presumably the computer would simply come up as those ST tickets not available.
Charlton as a club could register with TM as a 'special customer' with unlimited buying privileges, (after all there must be some kind of special or formal relationship established between club and ticketmaster that can be utilised) then people turn up in person at the Valley, pay straight cash for the ticket, the staff there use their 'club as customer' account to get the ticket and print it off for the fan turning up.
Does that not sound like a perfectly reasonable thing for the club to do?
I know that they have to transfer data back to Charlton etc etc but taking them off sale at 2pm Wednesday? Really. Is someone writing the tickets left on a bit of paper?
Cheer up for God's sake. We may be going to Wembley.
All unsold tickets will then be printed at The Valley and any remaining tickets will go back on sale at 9am on Thursday, May 10th. It is anticipated that all tickets could have sold out by this time but any remaining tickets will be available to purchase in person from The Valley or through The Valley’s phone lines.
“Anticipated” by whom? Does the club understand nothing about its own supporters or basic statistics?
I am struggling to think of any circumstances in which the club has sold 24,000 home match tickets to its own supporters at full price in advance. In fact I’m not sure it has ever happened in Charlton’s entire history.
There were 14,000 home fans, officially, for Blackburn, including comps - there would need to another 10,000 sold to sell out, which is more than at any game in the last six years including football for a fiver, for a televised Thursday night first leg match against Shrewsbury Town, with comps restricted by the rules and all ST holders paying. That is complete fantasy.
What should they say then bud, 'don't worry, turn up on the day there will be loads of tickets left' and end up with 5000 queing up at 7.30 and kick off delayed?
Don't see much wrong with that in my eyes.
Why not just say that they will give an update on availability on Wednesday evening?
I don’t actually think it is an attempt to mislead people or encourage people to buy early. After all, it’s not a credible proposition so will not have that effect.
I think it’s more likely just that Keohane is clueless.
well, paid for ticket,said confirmation would be sent to email address,still waiting so cant print ticket has this happened to anyone else,might have to bunk in now or talk to my Red Bull contacts
“About 20 or so in the queue mostly renewing season tickets but quite a few who don't have an email address so can't buy a ticket for Thursday until Thursday.”
Report from The Valley. Are these people at fault too, Covered End. What punishment do you recommend? The club is also telling them tickets may be sold out by then.
Leave off, of course they are not at fault. They will pay on the day like we used to. They should understand we won't sell out, as no one on here thinks we will.
But the Club do, isn’t that more relevant?
I know some of you may find it odd but not everyone has an email address. Why should people be penalised for that? Anyway, if they are eligible to get a ticket from 9am tomorrow just sell them a ticket today.
If you read the procedure you will understand that they can't sell them one today, as TM are "in charge" of the data base, until 2pm tomorrow, when it will be transferred back to Charlton.
If by some means they had managed to sell some tickets today at the ticket office, by Charlton staff using the TM system. You would then potentially have a maximum of ten thousand rightly complaining that these people had been given priority.
Do you think so?
People complaining that other people are being given priority?
Isn't the answer to that to not sell already allocated season ticket seats so as people can get their own seats, even add two or three either side of season ticket seats (if free) for ST holders who may want to bring people?
What would the maximum of ten thousand rightly complain about then?
Is it not beneficial to everybody to get as many people in to the Valley as possible?
If Charlton staff at the Valley sold to personal callers using the ticketmaster system then presumably the computer would simply come up as those ST tickets not available.
Charlton as a club could register with TM as a 'special customer' with unlimited buying privileges, (after all there must be some kind of special or formal relationship established between club and ticketmaster that can be utilised) then people turn up in person at the Valley, pay straight cash for the ticket, the staff there use their 'club as customer' account to get the ticket and print it off for the fan turning up.
Does that not sound like a perfectly reasonable thing for the club to do?
Problem is they had stuck the season-ticket deadline (now effectively abandoned) in the middle of the process.
“About 20 or so in the queue mostly renewing season tickets but quite a few who don't have an email address so can't buy a ticket for Thursday until Thursday.”
Report from The Valley. Are these people at fault too, Covered End. What punishment do you recommend? The club is also telling them tickets may be sold out by then.
Leave off, of course they are not at fault. They will pay on the day like we used to. They should understand we won't sell out, as no one on here thinks we will.
But the Club do, isn’t that more relevant?
I know some of you may find it odd but not everyone has an email address. Why should people be penalised for that? Anyway, if they are eligible to get a ticket from 9am tomorrow just sell them a ticket today.
If you read the procedure you will understand that they can't sell them one today, as TM are "in charge" of the data base, until 2pm tomorrow, when it will be transferred back to Charlton.
If by some means they had managed to sell some tickets today at the ticket office, by Charlton staff using the TM system. You would then potentially have a maximum of ten thousand rightly complaining that these people had been given priority.
Do you think so?
People complaining that other people are being given priority?
Isn't the answer to that to not sell already allocated season ticket seats so as people can get their own seats, even add two or three either side of season ticket seats (if free) for ST holders who may want to bring people?
What would the maximum of ten thousand rightly complain about then?
Is it not beneficial to everybody to get as many people in to the Valley as possible?
If Charlton staff at the Valley sold to personal callers using the ticketmaster system then presumably the computer would simply come up as those ST tickets not available.
Charlton as a club could register with TM as a 'special customer' with unlimited buying privileges, (after all there must be some kind of special or formal relationship established between club and ticketmaster that can be utilised) then people turn up in person at the Valley, pay straight cash for the ticket, the staff there use their 'club as customer' account to get the ticket and print it off for the fan turning up.
Does that not sound like a perfectly reasonable thing for the club to do?
If you start making up new rules as you go along/ticket staff attempting to do whatever they choose, contrary to the set guidelines, then you are undoubtedly setting yourself up for complaints, by fans who were sticking to the set procedure.
“About 20 or so in the queue mostly renewing season tickets but quite a few who don't have an email address so can't buy a ticket for Thursday until Thursday.”
Report from The Valley. Are these people at fault too, Covered End. What punishment do you recommend? The club is also telling them tickets may be sold out by then.
Leave off, of course they are not at fault. They will pay on the day like we used to. They should understand we won't sell out, as no one on here thinks we will.
But the Club do, isn’t that more relevant?
I know some of you may find it odd but not everyone has an email address. Why should people be penalised for that? Anyway, if they are eligible to get a ticket from 9am tomorrow just sell them a ticket today.
If you read the procedure you will understand that they can't sell them one today, as TM are "in charge" of the data base, until 2pm tomorrow, when it will be transferred back to Charlton.
If by some means they had managed to sell some tickets today at the ticket office, by Charlton staff using the TM system. You would then potentially have a maximum of ten thousand rightly complaining that these people had been given priority.
Do you think so?
People complaining that other people are being given priority?
Isn't the answer to that to not sell already allocated season ticket seats so as people can get their own seats, even add two or three either side of season ticket seats (if free) for ST holders who may want to bring people?
What would the maximum of ten thousand rightly complain about then?
Is it not beneficial to everybody to get as many people in to the Valley as possible?
If Charlton staff at the Valley sold to personal callers using the ticketmaster system then presumably the computer would simply come up as those ST tickets not available.
Charlton as a club could register with TM as a 'special customer' with unlimited buying privileges, (after all there must be some kind of special or formal relationship established between club and ticketmaster that can be utilised) then people turn up in person at the Valley, pay straight cash for the ticket, the staff there use their 'club as customer' account to get the ticket and print it off for the fan turning up.
Does that not sound like a perfectly reasonable thing for the club to do?
If you start making up new rules as you go along/ticket staff attempting to do whatever they choose, contrary to the set guidelines, then you are undoubtedly setting yourself up for complaints, by fans who were sticking to the set procedure.
I'll agree to disagree.
Like announcing a season ticket deadline and then extending it, you mean?
well, paid for ticket,said confirmation would be sent to email address,still waiting so cant print ticket has this happened to anyone else,might have to bunk in now or talk to my Red Bull contacts
Hopefully it will come through overnight. Mine came through immediately. You could always check your junk mail tomorrow, before investigating further.
“About 20 or so in the queue mostly renewing season tickets but quite a few who don't have an email address so can't buy a ticket for Thursday until Thursday.”
Report from The Valley. Are these people at fault too, Covered End. What punishment do you recommend? The club is also telling them tickets may be sold out by then.
Leave off, of course they are not at fault. They will pay on the day like we used to. They should understand we won't sell out, as no one on here thinks we will.
But the Club do, isn’t that more relevant?
I know some of you may find it odd but not everyone has an email address. Why should people be penalised for that? Anyway, if they are eligible to get a ticket from 9am tomorrow just sell them a ticket today.
If you read the procedure you will understand that they can't sell them one today, as TM are "in charge" of the data base, until 2pm tomorrow, when it will be transferred back to Charlton.
If by some means they had managed to sell some tickets today at the ticket office, by Charlton staff using the TM system. You would then potentially have a maximum of ten thousand rightly complaining that these people had been given priority.
Do you think so?
People complaining that other people are being given priority?
Isn't the answer to that to not sell already allocated season ticket seats so as people can get their own seats, even add two or three either side of season ticket seats (if free) for ST holders who may want to bring people?
What would the maximum of ten thousand rightly complain about then?
Is it not beneficial to everybody to get as many people in to the Valley as possible?
If Charlton staff at the Valley sold to personal callers using the ticketmaster system then presumably the computer would simply come up as those ST tickets not available.
Charlton as a club could register with TM as a 'special customer' with unlimited buying privileges, (after all there must be some kind of special or formal relationship established between club and ticketmaster that can be utilised) then people turn up in person at the Valley, pay straight cash for the ticket, the staff there use their 'club as customer' account to get the ticket and print it off for the fan turning up.
Does that not sound like a perfectly reasonable thing for the club to do?
If you start making up new rules as you go along/ticket staff attempting to do whatever they choose, contrary to the set guidelines, then you are undoubtedly setting yourself up for complaints, by fans who were sticking to the set procedure.
I'll agree to disagree.
Well at least you haven't dismissed my reasonable and helpful suggestion out of hand. It wouldn't be new rules exactly, creating the club as a customer. After all they are offering to print out tickets at the Valley anyway, this is simply a customer friendly version of that. Some fans sticking to the set procedures are having trouble anyway judging by this thread.
“About 20 or so in the queue mostly renewing season tickets but quite a few who don't have an email address so can't buy a ticket for Thursday until Thursday.”
Report from The Valley. Are these people at fault too, Covered End. What punishment do you recommend? The club is also telling them tickets may be sold out by then.
Leave off, of course they are not at fault. They will pay on the day like we used to. They should understand we won't sell out, as no one on here thinks we will.
But the Club do, isn’t that more relevant?
I know some of you may find it odd but not everyone has an email address. Why should people be penalised for that? Anyway, if they are eligible to get a ticket from 9am tomorrow just sell them a ticket today.
If you read the procedure you will understand that they can't sell them one today, as TM are "in charge" of the data base, until 2pm tomorrow, when it will be transferred back to Charlton.
If by some means they had managed to sell some tickets today at the ticket office, by Charlton staff using the TM system. You would then potentially have a maximum of ten thousand rightly complaining that these people had been given priority.
Do you think so?
People complaining that other people are being given priority?
Isn't the answer to that to not sell already allocated season ticket seats so as people can get their own seats, even add two or three either side of season ticket seats (if free) for ST holders who may want to bring people?
What would the maximum of ten thousand rightly complain about then?
Is it not beneficial to everybody to get as many people in to the Valley as possible?
If Charlton staff at the Valley sold to personal callers using the ticketmaster system then presumably the computer would simply come up as those ST tickets not available.
Charlton as a club could register with TM as a 'special customer' with unlimited buying privileges, (after all there must be some kind of special or formal relationship established between club and ticketmaster that can be utilised) then people turn up in person at the Valley, pay straight cash for the ticket, the staff there use their 'club as customer' account to get the ticket and print it off for the fan turning up.
Does that not sound like a perfectly reasonable thing for the club to do?
If you start making up new rules as you go along/ticket staff attempting to do whatever they choose, contrary to the set guidelines, then you are undoubtedly setting yourself up for complaints, by fans who were sticking to the set procedure.
I'll agree to disagree.
Like announcing a season ticket deadline and then extending it, you mean?
No, not like that. They have rightly or wrong extended the deadline.
On the basis that many on here alone said they had been on the phone for some considerable time, it could well be the case that fans leaving a S/T purchase until the last day, couldn't get through, so deserve to be given a little more time.
I’d it the case that it’s definitely NOT being sent in the mail and that he should have a printable/scannable bar code email?
Thanks for any help
Yes, all tickets are printable. You get 2 emails, one just with confirmation and a 2nd with the ticket attached. It appears sometimes there was a little delay between receiving the ticket email.
“About 20 or so in the queue mostly renewing season tickets but quite a few who don't have an email address so can't buy a ticket for Thursday until Thursday.”
Report from The Valley. Are these people at fault too, Covered End. What punishment do you recommend? The club is also telling them tickets may be sold out by then.
Leave off, of course they are not at fault. They will pay on the day like we used to. They should understand we won't sell out, as no one on here thinks we will.
But the Club do, isn’t that more relevant?
I know some of you may find it odd but not everyone has an email address. Why should people be penalised for that? Anyway, if they are eligible to get a ticket from 9am tomorrow just sell them a ticket today.
If you read the procedure you will understand that they can't sell them one today, as TM are "in charge" of the data base, until 2pm tomorrow, when it will be transferred back to Charlton.
If by some means they had managed to sell some tickets today at the ticket office, by Charlton staff using the TM system. You would then potentially have a maximum of ten thousand rightly complaining that these people had been given priority.
Do you think so?
People complaining that other people are being given priority?
Isn't the answer to that to not sell already allocated season ticket seats so as people can get their own seats, even add two or three either side of season ticket seats (if free) for ST holders who may want to bring people?
What would the maximum of ten thousand rightly complain about then?
Is it not beneficial to everybody to get as many people in to the Valley as possible?
If Charlton staff at the Valley sold to personal callers using the ticketmaster system then presumably the computer would simply come up as those ST tickets not available.
Charlton as a club could register with TM as a 'special customer' with unlimited buying privileges, (after all there must be some kind of special or formal relationship established between club and ticketmaster that can be utilised) then people turn up in person at the Valley, pay straight cash for the ticket, the staff there use their 'club as customer' account to get the ticket and print it off for the fan turning up.
Does that not sound like a perfectly reasonable thing for the club to do?
If you start making up new rules as you go along/ticket staff attempting to do whatever they choose, contrary to the set guidelines, then you are undoubtedly setting yourself up for complaints, by fans who were sticking to the set procedure.
I'll agree to disagree.
Like announcing a season ticket deadline and then extending it, you mean?
“About 20 or so in the queue mostly renewing season tickets but quite a few who don't have an email address so can't buy a ticket for Thursday until Thursday.”
Report from The Valley. Are these people at fault too, Covered End. What punishment do you recommend? The club is also telling them tickets may be sold out by then.
Leave off, of course they are not at fault. They will pay on the day like we used to. They should understand we won't sell out, as no one on here thinks we will.
But the Club do, isn’t that more relevant?
I know some of you may find it odd but not everyone has an email address. Why should people be penalised for that? Anyway, if they are eligible to get a ticket from 9am tomorrow just sell them a ticket today.
If you read the procedure you will understand that they can't sell them one today, as TM are "in charge" of the data base, until 2pm tomorrow, when it will be transferred back to Charlton.
If by some means they had managed to sell some tickets today at the ticket office, by Charlton staff using the TM system. You would then potentially have a maximum of ten thousand rightly complaining that these people had been given priority.
Do you think so?
People complaining that other people are being given priority?
Isn't the answer to that to not sell already allocated season ticket seats so as people can get their own seats, even add two or three either side of season ticket seats (if free) for ST holders who may want to bring people?
What would the maximum of ten thousand rightly complain about then?
Is it not beneficial to everybody to get as many people in to the Valley as possible?
If Charlton staff at the Valley sold to personal callers using the ticketmaster system then presumably the computer would simply come up as those ST tickets not available.
Charlton as a club could register with TM as a 'special customer' with unlimited buying privileges, (after all there must be some kind of special or formal relationship established between club and ticketmaster that can be utilised) then people turn up in person at the Valley, pay straight cash for the ticket, the staff there use their 'club as customer' account to get the ticket and print it off for the fan turning up.
Does that not sound like a perfectly reasonable thing for the club to do?
If you start making up new rules as you go along/ticket staff attempting to do whatever they choose, contrary to the set guidelines, then you are undoubtedly setting yourself up for complaints, by fans who were sticking to the set procedure.
I'll agree to disagree.
Like announcing a season ticket deadline and then extending it, you mean?
No, not like that. They have rightly or wrong extended the deadline.
On the basis that many on here alone said they had been on the phone for some considerable time, it could well be the case that fans leaving a S/T purchase until the last day, couldn't get through, so deserve to be given a little more time.
Did you and your family renew yours ok ?
That’s no excuse, is it? They could and should have renewed online. The instructions are perfectly clear, it’s people’s own fault if they can’t follow them and nobody needs to renew on deadline day...
None of my family - father, brother, daughter, partner, niece, me - have season tickets or would under Duchatelet - but the point is statements by the club about what can or will be done are and always have been flexible, not fixed as you suggest.
Just got 4. There was about a 10 min delay whilst being in a queue on the website. Only troubles I had were because of being on a phone rather than computer.
Just got one for the J block, looks like thats the place to be.....cannot wait.....had a 10 minute wait to get in and it wouldnt let me use my credit card, so used my debit......but got there in the end
Found it easy this morning for the non-season ticket holders. Logged on around 7:40AM and held in a queue for the 8AM "kick-off". At about 8:01 it allowed me to log in and by 8:05AM was all done and dusted.
Comments
I was hoping to come up and purchase 3 tickets Tuesday,I did try twice, and held on both times for over half an hour, I even emailed the club and got a very quick response from Katie Cowling.......
"Hi Kenneth,
Please call Ticketmaster on 08444 839 074 to purchase these tickets from 8am tomorrow.'
Trouble is I do not have a printer...... well being the type that got rid of printers, and went digital years ago, I use pdf's.
Of course I am 'old school' so to speak, I did the same with all my Vinyl LP's, bought CD's and now have to pay £15- £23 a pop for music produced in 1970, on four track. As they say once a mug always a mug...... well I would be, I am a CAFC supporter after all........
I know some of you may find it odd but not everyone has an email address. Why should people be penalised for that? Anyway, if they are eligible to get a ticket from 9am tomorrow just sell them a ticket today.
Don't see much wrong with that in my eyes.
If by some means they had managed to sell some tickets today at the ticket office, by Charlton staff using the TM system. You would then potentially have a maximum of ten thousand rightly complaining that these people had been given priority.
We all have a very good idea that we will not sell anywhere near 20K tickets in the home ends.
If you don't have a smartphone. Ring up TM tomorrow and purchase them & then come to Charlton & get the club to print them, unless you have someone closer to home, who can print them for you ? Just forward the e mail with tickets as an attachment and they can print it for you.
"I don’t own a printer or have access to one. How can I print my tickets for the match?
Supporters who do not own or have access to a printer should be aware that the barcode present on their print-at-home tickets can also be scanned on a smart phone. Fans can gain entry to The Valley by scanning the barcode from their smart phone when they get to the turnstiles on matchday.
Alternatively, supporters who purchase their tickets via Ticketmaster can visit The Valley before the day of the match and the ticket office will print their tickets for them. The ticket office have extended their opening hours to help fans with this.
The ticket office will not be able to reprint tickets on the day of the match, due to the busy crowd expected."
https://www.cafc.co.uk/news/view/5aed8d4d05363/faqs-charltons-play-off-semi-final-matches
People complaining that other people are being given priority?
Isn't the answer to that to not sell already allocated season ticket seats so as people can get their own seats, even add two or three either side of season ticket seats (if free) for ST holders who may want to bring people?
What would the maximum of ten thousand rightly complain about then?
Is it not beneficial to everybody to get as many people in to the Valley as possible?
If Charlton staff at the Valley sold to personal callers using the ticketmaster system then presumably the computer would simply come up as those ST tickets not available.
Charlton as a club could register with TM as a 'special customer' with unlimited buying privileges, (after all there must be some kind of special or formal relationship established between club and ticketmaster that can be utilised) then people turn up in person at the Valley, pay straight cash for the ticket, the staff there use their 'club as customer' account to get the ticket and print it off for the fan turning up.
Does that not sound like a perfectly reasonable thing for the club to do?
We may be going to Wembley.
I don’t actually think it is an attempt to mislead people or encourage people to buy early. After all, it’s not a credible proposition so will not have that effect.
I think it’s more likely just that Keohane is clueless.
I'll agree to disagree.
You could always check your junk mail tomorrow, before investigating further.
It wouldn't be new rules exactly, creating the club as a customer. After all they are offering to print out tickets at the Valley anyway, this is simply a customer friendly version of that.
Some fans sticking to the set procedures are having trouble anyway judging by this thread.
On the basis that many on here alone said they had been on the phone for some considerable time, it could well be the case that fans leaving a S/T purchase until the last day, couldn't get through, so deserve to be given a little more time.
Did you and your family renew yours ok ?
I’d it the case that it’s definitely NOT being sent in the mail and that he should have a printable/scannable bar code email?
Thanks for any help
None of my family - father, brother, daughter, partner, niece, me - have season tickets or would under Duchatelet - but the point is statements by the club about what can or will be done are and always have been flexible, not fixed as you suggest.
J block is looking rather busy.