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Club shop

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  • Rufus is a dogs name
    Rufus is a dogs name Posts: 1,622
    charlton4ever said:
    Just picked a kids home shirt up for £20 at Bluewater Pop up. Bargain.


    Was it just the home that was £20? 

    Odd that they price the shop and online differently... (home shirt is still £27.50 online)

  • shine166
    shine166 Posts: 14,627
    Rufus is a dogs name said:
    charlton4ever said:
    Just picked a kids home shirt up for £20 at Bluewater Pop up. Bargain.


    Was it just the home that was £20? 

    Odd that they price the shop and online differently... (home shirt is still £27.50 online)

    It's kids sizes for £20, also the same online. 
  • charlton4ever
    charlton4ever Posts: 1,951
    Yes, all kids sizes  were £20
  • Dazzler21
    Dazzler21 Posts: 52,424
    shine166 said:
    Home shirt now £27.50
    In sizes Fat Bastard to Mega Ultra Fat Bastard. 
  • Kap10
    Kap10 Posts: 15,889
    The Red Robin said:

    Has anyone actually brought any of these monstrosity.
  • shine166
    shine166 Posts: 14,627
    Kap10 said:
    The Red Robin said:

    Has anyone actually brought any of these monstrosity.
    Some of the 36 people banned for drug use I imagine.
  • cafc999
    cafc999 Posts: 5,052
    shine166 said:
    Kap10 said:
    The Red Robin said:

    Has anyone actually brought any of these monstrosity.
    Some of the 36 people banned for drug use I imagine.

    They will regret that purchase when the drugs wear off
  • Kap10
    Kap10 Posts: 15,889
    Yesterday I went into the shop pre match and as ever decided it was a load of over priced tat and left empty handed. Post match on the wave of euphoria I thought sod it I'll go back and get a shirt [£45]. It was shut! I know there are staff costs etc, but surely I was not the only one that was ready to make an impulse purchase on the back of enthusiasm. I'm now back into over priced tat mode.
  • clive
    clive Posts: 20,735

    The Valley Superstore, Ticket Office and the stadium will close at 3.30pm on Wednesday, July 1st, owing to England's World Cup clash with DR Congo.

    The Valley will also close from Monday, July 13th to Wednesday, July 15th to carry out essential electrical works. During this period, there will be no electrical power at the stadium, meaning the Valley Superstore and Ticket Office will be closed.

    https://www.cafc.co.uk/news/valley-closures-during-july

  • Afternoon Delight
    Afternoon Delight Posts: 1,124
    https://www.bbc.co.uk/news/articles/c8jne4rld3no

    Not sure we've ever sunk this low......

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  • Cafc451
    Cafc451 Posts: 296
    Any improvements today?.
  • ElfsborgAddick
    ElfsborgAddick Posts: 30,893
    Cafc451 said:
    Any improvements today?.

    With what?
  • Henry Irving
    Henry Irving Posts: 87,012
    Cafc451 said:
    Any improvements today?.

    Thousands
  • sammy391
    sammy391 Posts: 4,193
    Cafc451 said:
    Any improvements today?.
    They’ve moved the payment kiosk which made the queue system really bizarre- no one really knew where it started.

    not much real difference otherwise 
  • robroy
    robroy Posts: 4,925
    Posted on the kit thread. Received the new away top and faulty, was an online order. Phoned the club shop and they said there is nothing they can do its outsourced online. 

    Sent two emails and nothing back (not even an automated response). Pretty disappointing given it was £65 with delivery, won't be buying again. 

    Fingers crossed I hear back on how to get my refund.
  • cfgs
    cfgs Posts: 11,955
    robroy said:
    Posted on the kit thread. Received the new away top and faulty, was an online order. Phoned the club shop and they said there is nothing they can do its outsourced online. 

    Sent two emails and nothing back (not even an automated response). Pretty disappointing given it was £65 with delivery, won't be buying again. 

    Fingers crossed I hear back on how to get my refund.
    That is poor.
  • cfgs
    cfgs Posts: 11,955
    robroy said:
    Posted on the kit thread. Received the new away top and faulty, was an online order. Phoned the club shop and they said there is nothing they can do its outsourced online. 

    Sent two emails and nothing back (not even an automated response). Pretty disappointing given it was £65 with delivery, won't be buying again. 

    Fingers crossed I hear back on how to get my refund.
    Do you use social media?  If you do post pictures on there and tag Reebok and the club in, always works.
  • fenaddick
    fenaddick Posts: 22,078
    robroy said:
    Posted on the kit thread. Received the new away top and faulty, was an online order. Phoned the club shop and they said there is nothing they can do its outsourced online. 

    Sent two emails and nothing back (not even an automated response). Pretty disappointing given it was £65 with delivery, won't be buying again. 

    Fingers crossed I hear back on how to get my refund.
    I'd be emailing fans@cafc.co.uk to say how poor that is. They won't be able to help but they should log it as there's no way whoever is running the online shop will admit to mistakes. It all helps whenever contracts are up for renewal
  • ElfsborgAddick
    ElfsborgAddick Posts: 30,893
    robroy said:
    Posted on the kit thread. Received the new away top and faulty, was an online order. Phoned the club shop and they said there is nothing they can do its outsourced online. 

    Sent two emails and nothing back (not even an automated response). Pretty disappointing given it was £65 with delivery, won't be buying again. 

    Fingers crossed I hear back on how to get my refund.

    That's disgusting, I have no doubt what you have been told is correct.  If so, that is ridiculous.

    Supporter Liaison Officer

    Supporters can liaise with the club on day-to-day matters through Charlton’s Supporter Liaison Officer by emailing fans@cafc.co.uk.

    Contact the above, they should be able to sort this out.  If it is a permanent thing somebody is based at Valley Central opposite the club shop on a matchday between 12 and 12.30   Should you not be able I'd phone the club and try and get through to them by phone.


  • Talal
    Talal Posts: 12,019
    If you used PayPal a return/refund should be straightforward.

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  • robroy
    robroy Posts: 4,925
    edited August 28
    Talal said:
    If you used PayPal a return/refund should be straightforward.
    I do but it seems to be via Shop, disappointing and won't be getting another  

    Edit: You can do a merchant complaint via shopify about 'Shop (outsourced provider) and it takes 14 days for a RESPONSE! WTF
  • fenlandaddick
    fenlandaddick Posts: 2,302
    Hope they've stocked up on bags before the match tomorrow 
  • robroy
    robroy Posts: 4,925

    Still heard nothing, won’t be ordering again. 
  • ElfsborgAddick
    ElfsborgAddick Posts: 30,893
    robroy said:

    Still heard nothing, won’t be ordering again. 
    Remember to not use the refreshment kiosks to avoid further upset.
  • robroy
    robroy Posts: 4,925
    ElfsborgAddick said:
    robroy said:

    Still heard nothing, won’t be ordering again. 
    Remember to not use the refreshment kiosks to avoid further upset.
    Travelling down for the Portsmouth game, will get my fill before and after. 
  • cafcfan
    cafcfan Posts: 11,455
    robroy said:

    Still heard nothing, won’t be ordering again. 
    It is a Bank Holiday.
  • Planty_The_Addick
    Planty_The_Addick Posts: 179
    Ordered a shirt online for my mum's birthday - fit is too small for her liking. We couldn't exchange with the stock in store either 🤦‍♂️

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