I once spent one of my summer breaks from Uni working in a Hermes distribution centre. It was shocking. We were trained to throw stuff into the lorry as fast as possible and with no thought that it'd damage the product and if we took care and placed things down we would get shouted at for not meeting targets. There was also a whiteboard that was regularly updated to show how many arrests there had been on site each month (staff would commonly open packages and steal items if it was of value), it was commonly in the double digits. Avoid Hermes if you can.
What was the best and most valuable thing you managed to swipe?
They were meant to pick up a returned package on 3 August. Didn’t happen. Complained twice and was eventually told they were sorry and would pick up on 10 August.
Surprise surprise, no one turned up. Another series of complaints, apologies again and stated they would pick up on 13 August by 8pm latest ... which amazingly actually happened ... but not until 10pm.
Took them 10 days and numerous reminders before they collected the package for return.
The company to which it was being returned had asked me where the package was ... they just informed me they received it an hour ago from Hermes. So after taking 10 days to collect, it took them a further 6 days to deliver the item.
Hermes or should I say Evri have failed to deliver 3 packages in the last 10 days with various excuses.
The icing on the cake was that today they were due to deliver a package at between 16.30 and 18.30. They gave a delivery update at 17.27 to say that they had tried to deliver the package but there was no one in and no safe place to put it. The issue was that is that not only was I sitting about two yards from my front door at the alleged time of delivery but that I also have a camera/bell and unless they use the invisible man to deliver, it did not happen (I would expect that person to be picked up by the motion detector anyway so I wouldn't believe that if they told me),
So I phoned John Lewis and spoke to a very nice gentleman in Morocco called Mohammed (congratulated him on his country's efforts at the WC) who informed me that, according to their system, it was delivered on the 17th. Evri cannot even be consistent with their lies.
The other two packages from M & S haven't turned up either and they were meant to be delivered last Monday but because of bad weather Evri couldn't do so. But DHL did the same day and no attempt has been made since.
Yodel take some beating when it comes to useless. 3 week ago they planted a parcel outside my door somewhere between midnight and 5:00 am. The parcel wasn't addressed to and didn't have a house number but me being the first house in the street I got it. The only way to communicate with Yodel was a web chat. 4 times I tried to explain they will need to take it back and 4 times they said my parcel has been successfully delivered. My Royal Mail postie recognised the name and I was able to deliver it myself.
It was only Holland & Barrett junk so not worth keeping.
WEB CHAT NO3;
andana Shahi 12:07:38: Hi xxxx,
Vandana Shahi 12:07:45: How are you doing?
ME 12:07:51: Hi
Vandana Shahi 12:08:04: How can I help you?
ME12:08:59: ihave been delivered a package by mistake. It arrived in the early hours of Monday morning last week. I have tried several times to contact you to get you to pick it up
Vandana Shahi 12:09:13: Could you please share the tracking ID that starts with JD00022 to assist you further?
ME12:09:44: 305 31438015
Vandana Shahi 12:10:53: Thank you for confirming and please stay connected. I am working on it.
Vandana Shahi 12:11:54: Thanks for your patience. I have gone through the parcel details and found that your parcel has been delivered on 04 Dec 22 at 16:55:31. Also, SAT NAV confirms that the driver was at the correct location while delivering this parcel. The parcel was left on the front porch as per the driver's comment. Just to confirm have you checked with your neighbours and other safe places as well? There is a possibility that one of them is keeping it safe for you.
ME12:13:02: sorry you misunderstood. It is not my package and it doesn’t have name on it
Vandana Shahi 12:13:47: Apologies for receiving the incomplete parcel.
ME12:13:47: I have it here but it is not mine. Please can you pick it.
ME12:14:33: It is not incomplete. I haven’t ordered anything. It is not my package
Vandana Shahi 12:15:10: thank you for your patience we will need to conduct the driver's interview in this case for further investigation regarding your parcel's delivery. Please confirm xxxx@btinternet.com where we can keep you updated.
Vandana Shahi 12:15:30: Thank you for confirming and please stay connected. I am working on it.
Vandana Shahi 12:18:16: Are we still connected?
ME12:18:38: Yes. I’m waiting for you to reply
Vandana Shahi 12:18:47: Please confirm xxxx@btinternet.com where we can keep you updated.
ME12:19:35: no. Please just send a driver to collect this package that does not belong to me
ME12:20:58: it has been outside my house for the past week. I shall put it back outside for driver to pick up
ME12:22:38: are you going to reply
Vandana Shahi 12:23:52: I am so sorry for waiting you longer than the expected time.
ME12:24:30: what are you doing?
Vandana Shahi 12:24:38: Thank you for your confirmation. Please accept our apologies for being without the parcel. I do understand that you are concerned about the location of the package. Please be assured that I have asked the team at our delivery service centre to speak to the driver for uplift the parcel back and redeliver it. Once we have some details from the driver we'll update you. Kindly allow up to 24 working hours for this feedback to be available and we will update you via email.
Vandana Shahi 12:24:55: If there’s anything else apart from this I can do for you today, please let me know I’m here to help.
ME12:26:19: Yes. The package I have is NOT MINE. PLEASE ARRANGE A DRIVER TO COME AND COLLECT IT.
ME12:27:44: THE PACKAGE I HAVE BELONGS TO SOMEONE ELSE NOT ME.
Vandana Shahi 12:28:16: I apologise for the bad experience with us. Kindly note, that we are still working on it. I understand that this is taking more time than usual. I can assure you that I have asked the depot to look into it on priority and we would appreciate it if you could allow us 24 hour for an update.
ME12:29:32: I DO NOT HAVE ANYTHING TO BE DELIVERED. I HAVE NOT ORDERED ANYTHING. PLEASE RECTIFY YOUR COMPANYS ERROR BY COLLECTING THIS PARCEL WHICH HAS BEEN DELIVERED TO MY HOUSE.
ME12:30:22: I AM LEAVING IT OUTSIDE OF MY HOUSE. I’M NOT RESPONSIBLE FOR IT.
Still waiting on a package ordered a month ago. Floor length curtains I could only get online. Will probably have to cancel but will give them until the new year.
Have to say that, as yet, we have been lucky with Hermes/Evri. Not had a package go missing and we currently have a very friendly smiley delivery man that knocks and waits rather than just chucking it at the door and leaving in plain sight. I'm sure our time will come.
Have to say that, as yet, we have been lucky with Hermes/Evri. Not had a package go missing and we currently have a very friendly smiley delivery man that knocks and waits rather than just chucking it at the door and leaving in plain sight. I'm sure our time will come.
This. Probably depends to a large extent on your delivery driver. Like you, our Hermes/Evri delivery lady is great - even gave her a £10 Christmas box! But if she ever leaves then I suspect I will be moaning like everyone else!
This. Probably depends to a large extent on your delivery driver. Like you, our Hermes/Evri delivery lady is great - even gave her a £10 Christmas box! But if she ever leaves then I suspect I will be moaning like everyone else!
We did the same for our Evri lady this year. She's delivered for them/Hermes for a few years and always manages to deliver at the expected time, despite stopping for a quick chat at many houses. Both Evri and DPD are the most reliable in our experience.
Evri have just delivered a £200 present I bought by dumping it outside the outside Ladies loo of my local pub. To rub it in, they've sent me a photo of it
What is key with Hermes is the person who does the deliveries. My current one is very good and reliable, the one before that was a nightmare. I avoided them when he was doing it but am happy to use them now.
I don't think I've ever dealt with a worst company. Their delivery service is utterly useless - they deliver things broken, fail to deliver at agreed time, claim they've completed a delivery when they haven't and are impossible to contact. They deserve a prize for being so useless and having such terrible customer service.
I'm unclear why anyone would ever use them for delivery....
Ask yourself why Father Christmas doesn't use them. And nor do his elves.
Evri have just delivered a £200 present I bought by dumping it outside the outside Ladies loo of my local pub. To rub it in, they've sent me a photo of it
I fully understand that the ability of the driver to do their job is a major factor. The issue seems to some when they can't deliver it on the day, for whatever reason, and it gors back to the warehouse. Then it hits the black hole because Evri treat it as a "we'll deliver it tomorrow item" but tomorrow never comes. The backlog started at Black Friday and because of the Royal Mail strike more and more has been re-directed. Take your pick, though, from these though as to what else happens:
Still waiting on a package ordered a month ago. Floor length curtains I could only get online. Will probably have to cancel but will give them until the new year.
Still waiting on a package ordered a month ago. Floor length curtains I could only get online. Will probably have to cancel but will give them until the new year.
Comments
What was the best and most valuable thing you managed to swipe?
Their customer service in the event of a problem is pretty amazing.....
The icing on the cake was that today they were due to deliver a package at between 16.30 and 18.30. They gave a delivery update at 17.27 to say that they had tried to deliver the package but there was no one in and no safe place to put it. The issue was that is that not only was I sitting about two yards from my front door at the alleged time of delivery but that I also have a camera/bell and unless they use the invisible man to deliver, it did not happen (I would expect that person to be picked up by the motion detector anyway so I wouldn't believe that if they told me),
So I phoned John Lewis and spoke to a very nice gentleman in Morocco called Mohammed (congratulated him on his country's efforts at the WC) who informed me that, according to their system, it was delivered on the 17th. Evri cannot even be consistent with their lies.
The other two packages from M & S haven't turned up either and they were meant to be delivered last Monday but because of bad weather Evri couldn't do so. But DHL did the same day and no attempt has been made since.
What an absolute shower!
3 week ago they planted a parcel outside my door somewhere between midnight and 5:00 am. The parcel wasn't addressed to and didn't have a house number but me being the first house in the street I got it.
The only way to communicate with Yodel was a web chat. 4 times I tried to explain they will need to take it back and 4 times they said my parcel has been successfully delivered.
My Royal Mail postie recognised the name and I was able to deliver it myself.
It was only Holland & Barrett junk so not worth keeping.
WEB CHAT NO3;
andana Shahi 12:07:38: Hi xxxx,
Vandana Shahi 12:07:45: How are you doing?
ME 12:07:51: Hi
Vandana Shahi 12:08:04: How can I help you?
ME 12:08:59: ihave been delivered a package by mistake. It arrived in the early hours of Monday morning last week. I have tried several times to contact you to get you to pick it up
Vandana Shahi 12:09:13: Could you please share the tracking ID that starts with JD00022 to assist you further?
ME 12:09:44: 305 31438015
Vandana Shahi 12:10:53: Thank you for confirming and please stay connected. I am working on it.
Vandana Shahi 12:11:54: Thanks for your patience. I have gone through the parcel details and found that your parcel has been delivered on 04 Dec 22 at 16:55:31. Also, SAT NAV confirms that the driver was at the correct location while delivering this parcel. The parcel was left on the front porch as per the driver's comment. Just to confirm have you checked with your neighbours and other safe places as well? There is a possibility that one of them is keeping it safe for you.
ME 12:13:02: sorry you misunderstood. It is not my package and it doesn’t have name on it
Vandana Shahi 12:13:47: Apologies for receiving the incomplete parcel.
ME 12:13:47: I have it here but it is not mine. Please can you pick it.
ME 12:14:33: It is not incomplete. I haven’t ordered anything. It is not my package
Vandana Shahi 12:15:10: thank you for your patience we will need to conduct the driver's interview in this case for further investigation regarding your parcel's delivery. Please confirm xxxx@btinternet.com where we can keep you updated.
Vandana Shahi 12:15:30: Thank you for confirming and please stay connected. I am working on it.
Vandana Shahi 12:18:16: Are we still connected?
ME12:18:38: Yes. I’m waiting for you to reply
Vandana Shahi 12:18:47: Please confirm xxxx@btinternet.com where we can keep you updated.
ME 12:19:35: no. Please just send a driver to collect this package that does not belong to me
ME 12:20:58: it has been outside my house for the past week. I shall put it back outside for driver to pick up
ME 12:22:38: are you going to reply
Vandana Shahi 12:23:52: I am so sorry for waiting you longer than the expected time.
ME 12:24:30: what are you doing?
Vandana Shahi 12:24:38: Thank you for your confirmation. Please accept our apologies for being without the parcel. I do understand that you are concerned about the location of the package. Please be assured that I have asked the team at our delivery service centre to speak to the driver for uplift the parcel back and redeliver it. Once we have some details from the driver we'll update you. Kindly allow up to 24 working hours for this feedback to be available and we will update you via email.
Vandana Shahi 12:24:55: If there’s anything else apart from this I can do for you today, please let me know I’m here to help.
ME 12:26:19: Yes. The package I have is NOT MINE. PLEASE ARRANGE A DRIVER TO COME AND COLLECT IT.
ME 12:27:44: THE PACKAGE I HAVE BELONGS TO SOMEONE ELSE NOT ME.
Vandana Shahi 12:28:16: I apologise for the bad experience with us. Kindly note, that we are still working on it. I understand that this is taking more time than usual. I can assure you that I have asked the depot to look into it on priority and we would appreciate it if you could allow us 24 hour for an update.
ME 12:29:32: I DO NOT HAVE ANYTHING TO BE DELIVERED. I HAVE NOT ORDERED ANYTHING. PLEASE RECTIFY YOUR COMPANYS ERROR BY COLLECTING THIS PARCEL WHICH HAS BEEN DELIVERED TO MY HOUSE.
ME 12:30:22: I AM LEAVING IT OUTSIDE OF MY HOUSE. I’M NOT RESPONSIBLE FOR IT.
ME 12:31:37: Good bye
I'm sure our time will come.
Don't thank me.
Your parcel has been delivered.
https://www.kentonline.co.uk/medway/news/evri-delivery-probe-after-sackfuls-of-parcels-dumped-278464/?fbclid=IwAR2MooZwaG1ztR3i--CNMgAmqaOEf3bdeU1wCNJY5dMUo3SHjZv9-xq1kWc
https://www.bbc.co.uk/news/uk-england-tyne-63971681?fbclid=IwAR0tX8ng5FYDx6ShGh0dh5BFm76xMrOQu0MtT2TzSJ4yIjpaTcqjOEdH-TU
https://www.leicestermercury.co.uk/news/uk-world-news/evri-driver-steals-christmas-gifts-7945033?fbclid=IwAR274TSwZw-5sr0KFqJTQd-NheCw23cTEMZyQXPcSzfubw1iBRxhaag2UL4