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any complaints re the new fans bar/ catering as a whole?

2

Comments

  • Brendan_O_Connell
    Brendan_O_Connell Posts: 8,938
    edited August 2015

    How about selling bottled beers like they have at some other grounds alongside the crappy offerings on tap. Really quick and easy rather than waiting for the poorly trained staff pouring it out. Also less waste than hoping for the pre-poured stuff to be sold.

    Problem is that the fridges will only hold so many so the complaints will just change to "the fosters might have been shit but at least it was cold"

    Been to many away grounds and ended up drinking warm bottles of carlsberg/carling
    Agreed. It'll be ok in the winter as they can just leave them outside, but warmer months will mean warm lager.

    I'm more than happy to pay £4.50 for a plastic bottle of lager, but it has to be cold.
  • seth plum
    seth plum Posts: 53,448
    I don't want to tread on any toes, especially Fanny's, but I read somewhere (fans forum minutes?) that Katrien wants to bring the (fans event!) Player of the Year evening under the umbrella of the parent club.
    Now that may be because she (Katrien) wants to control who gets to speak, but it might be about the food served.
    If it is about the food then Katrien is on strong ground, because it was pretty awful even for the carnivores, and although the POTY event is not really about the catering, at the price the tickets are, I feel sure the caterers can do much much better...if they're the right caterers.
  • stonemuse
    stonemuse Posts: 34,015

    The food from that Greek veggie style place in front of the east last year (start of anyway) was fantastic, and its a shame it's gone. Also the cider bar has disappeared from inside the east as you walk up.

    yup, that was good food
  • Valiantphil
    Valiantphil Posts: 6,410
    seth plum said:

    I don't want to tread on any toes, especially Fanny's, but I read somewhere (fans forum minutes?) that Katrien wants to bring the (fans event!) Player of the Year evening under the umbrella of the parent club.
    Now that may be because she (Katrien) wants to control who gets to speak, but it might be about the food served.
    If it is about the food then Katrien is on strong ground, because it was pretty awful even for the carnivores, and although the POTY event is not really about the catering, at the price the tickets are, I feel sure the caterers can do much much better...if they're the right caterers.

    If KM wants to bring this event under the umbrella of the club, then IMO, it won't be because she is worried about the food served !

    They took all the trees and put 'em in a tree museum - then they charged the people a dollar-and-a half just to see 'em.
  • Fiiish said:

    sam3110 said:

    Why can't I get a soft drink and a chocolate bar from a vending machine instead of queuing for half an hour with oiks getting 4 beers and fish and chips for halftime?

    Actualy, that's a really good suggestion having vending machines selling things like chocs, crisps, carton / pouch based drinks (obviously can't see bottles with tops or cans)

    Good point about bottles with tops on. Don't want punters having half a Lucozade then saving the other half for when they get home.
    For years when we were kids me and my brother used to bring spare coke lids to matches and put them on the bottles ourselves. Especially funny to do it when the staff turned their backs to get another drink or whatever then see their faces when they turned round to see the bottles had lids on. We were easily amused...
  • NomadicAddick
    NomadicAddick Posts: 2,114
    At forrest they sell bottled cobra I think and green ipa, much better. Plastic bottles obviously but as long as its cold it will be much better then the beer that gets served at the ground atm. My pint of lager v QPR tasted like water and sent it back for one that tasted pretty much the same.
  • Off_it
    Off_it Posts: 28,873
    seth plum said:


    Why is vile cheese and onion pasty the (only) vegetarian option.

    It's not though, is it? You've been banging on about this for years.
  • ElfsborgAddick
    ElfsborgAddick Posts: 29,082
    Joshuk87 said:

    Joshuk87 said:

    Meeting the manager to discuss few issues I have.

    Anyone else got any complaints I can pass on?

    How do you contact Wesley Spinks on a matchday?

    He was the guy replying to letters of complaint after the Bournemouth voucher fiasco.
    His now left. I just went straight to katrien via linked in. Now meeting Darren Kent who is the interim manager.
    Thanks a lot. Let me see what questions at reception tomorrow brings
  • YEAH.........couldn't get the lid off my bottle!............I'm not kidding she didn't know how to use a F_ _ _ _ _ g bottle opener!!!!
    West stand bar...........
  • seth plum
    seth plum Posts: 53,448
    Off_it said:

    seth plum said:


    Why is vile cheese and onion pasty the (only) vegetarian option.

    It's not though, is it? You've been banging on about this for years.
    OK I will try to check out the alternative options.
    I don't apologise about banging on about it for years, because if they've changed the option, then my banging on may have had a successful outcome.


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  • shirty5
    shirty5 Posts: 19,235
    edited August 2015
    Who goes to a football match to eat? Plan your day correctly and eat before you leave or a establishment that serves what you desire on the way.

    Unless I have been to a function at the Valley I have not purchased food and drink at the ground for years. Overpriced, poor standard.
  • Henry Irving
    Henry Irving Posts: 85,236
    shirty5 said:

    Who goes to a football match to eat? Plan your day correctly and eat before you leave or a establishment that serves what you desire on the way.

    Unless I have been to a function at the Valley I have not purchased food and drink at the ground for years. Overpriced, poor standard.

    I'm with you brother but a catering manager should still want to provide the best possible service for those that do eat and drink in the ground.
  • aliwibble
    aliwibble Posts: 26,300
    shirty5 said:

    Who goes to a football match to eat? Plan your day correctly and eat before you leave or a establishment that serves what you desire on the way.

    Unless I have been to a function at the Valley I have not purchased food and drink at the ground for years. Overpriced, poor standard.

    Depends how far you're travelling from really though, doesn't it? If you're coming from some distance, eating before you leave isn't practical, and stopping off part way risks adding delay to a journey that can get snarled up far too easily.
  • Alwaysneil
    Alwaysneil Posts: 13,815
    Unfortunately my boy (5) needs his tea at half time otherwise he is a proper miserable little person. Fortunately for him his favourite food is horrible hotdog. Unfortunately for me that means I can't even get a pie in the west stand as the hotdog place doesn't do pies.
  • Alwaysneil
    Alwaysneil Posts: 13,815
    At least the staff are reliably poor whichever bar you go to :(
  • Huskaris
    Huskaris Posts: 9,853
    We need to have our season tickets preloadable with cash, much like an Oyster card, which can then be used on all food/drink/club shop stuff, with a 10% discount.
  • Crusty54
    Crusty54 Posts: 3,233
    The new hot dogs were good but sold out in the East too quickly.

    Pork roll was good but meat was cold.
  • cafc999
    cafc999 Posts: 4,967
    Get rid of pints and sell bottled beer. You would then not have people waiting for beer to be poured
  • Off_it
    Off_it Posts: 28,873
    Huskaris said:

    We need to have our season tickets preloadable with cash, much like an Oyster card, which can then be used on all food/drink/club shop stuff, with a 10% discount.

    Why would you load cash onto a card on the off chance you might want to buy something with it when if you could just use the cash to make your purchase.

    The amount of unclaimed cash left on various cards, vouchers, etc each year is unbelievable. It's why retailers absolutely love it when you buy vouchers, because it's free cash for them.
  • If they want some vending machines I am your man and if they want cheap stuff and them to vend slowly and give you the wrong things every so often just like the rest of the food outlets just ask I can sort that as well

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  • Huskaris
    Huskaris Posts: 9,853
    Off_it said:

    Huskaris said:

    We need to have our season tickets preloadable with cash, much like an Oyster card, which can then be used on all food/drink/club shop stuff, with a 10% discount.

    Why would you load cash onto a card on the off chance you might want to buy something with it when if you could just use the cash to make your purchase.

    The amount of unclaimed cash left on various cards, vouchers, etc each year is unbelievable. It's why retailers absolutely love it when you buy vouchers, because it's free cash for them.
    Because you get a 10% discount...

    Not just my crazy idea... They do it at the Amex and apparently it works really well. From food and stuff in the club shop, to purchasing away tickets.
  • ElfsborgAddick
    ElfsborgAddick Posts: 29,082
    cafc999 said:

    Get rid of pints and sell bottled beer. You would then not have people waiting for beer to be poured

    So simple this way to rid of a problem. The transaction would take all of 30 seconds.
  • Algarveaddick
    Algarveaddick Posts: 21,156
    Huskaris said:

    Off_it said:

    Huskaris said:

    We need to have our season tickets preloadable with cash, much like an Oyster card, which can then be used on all food/drink/club shop stuff, with a 10% discount.

    Why would you load cash onto a card on the off chance you might want to buy something with it when if you could just use the cash to make your purchase.

    The amount of unclaimed cash left on various cards, vouchers, etc each year is unbelievable. It's why retailers absolutely love it when you buy vouchers, because it's free cash for them.
    Because you get a 10% discount...

    Not just my crazy idea... They do it at the Amex and apparently it works really well. From food and stuff in the club shop, to purchasing away tickets.
    And if you always purchase a product - like Alwaysneil does - then you know roughly how much to load the card with. You would also have to have (well signed) card only tills to encourage their take up.
  • iaitch
    iaitch Posts: 10,234

    Unfortunately my boy (5) needs his tea at half time otherwise he is a proper miserable little person. Fortunately for him his favourite food is horrible hotdog. Unfortunately for me that means I can't even get a pie in the west stand as the hotdog place doesn't do pies.

    Buy a thermos flask, apparently they are popular in the West stand.

    cafc999 said:

    Get rid of pints and sell bottled beer. You would then not have people waiting for beer to be poured

    So simple this way to rid of a problem. The transaction would take all of 30 seconds.
    There could be an issue with taking bottles from the bar, I know they are plastic, but they could easily be hidden in a pocket and people then drink in the stands which could lead to legal issues.
  • Elthamaddick
    Elthamaddick Posts: 15,818
    Massive improvement in the bar staff in crossbars today, much busier but queues are far smaller
  • PeterGage
    PeterGage Posts: 1,793

    Massive improvement in the bar staff in crossbars today, much busier but queues are far smaller

    Really?? No alcoholic drinks available at opening time (mid-day). Waited until 1215 and still no lager (or apologies/explanation). Walked out and went to Bartrams.
  • killerandflash
    killerandflash Posts: 69,879
    A shame all the new and interesting outlets, both food and the ale bar, have now gone. No decent beer means I don't buy a beer, simples!

    The programmes sold out as well, but that's another thread.
  • Off_it
    Off_it Posts: 28,873
    Huskaris said:

    Off_it said:

    Huskaris said:

    We need to have our season tickets preloadable with cash, much like an Oyster card, which can then be used on all food/drink/club shop stuff, with a 10% discount.

    Why would you load cash onto a card on the off chance you might want to buy something with it when if you could just use the cash to make your purchase.

    The amount of unclaimed cash left on various cards, vouchers, etc each year is unbelievable. It's why retailers absolutely love it when you buy vouchers, because it's free cash for them.
    Because you get a 10% discount...

    Not just my crazy idea... They do it at the Amex and apparently it works really well. From food and stuff in the club shop, to purchasing away tickets.
    Go for it. I'll keep my cash in my pocket. At £2-whatever they fleece you for a bottle of water I'd want more than a 10% discount to buy any of their overpriced shite again.
  • AFKABartram
    AFKABartram Posts: 57,833
    Fair play for learning as you go, Crossbars was a massive improvement service wise after the game in comparison to the QPR game
  • LordDofB
    LordDofB Posts: 205
    Agreed. Service much better in Crossbars and queues minimal both before and after the game. More bar staff and they have now been trained to operate a till!