Shrewsbury (A) ticket sales.

LargeAddick said:

Airman Brown said:

killerandflash said:

Airman Brown said:

killerandflash said:

Airman Brown said:

Addictedoldgit said:

Addictedoldgit said:

Have ST and Valley gold so went online at Sidcup library at 10am cos my very old desktop cannot allow me to buy cafc tickets.
Everything went super quick, credit card details accepted by my bank.
Then .....nothing. No ref number, no e-mail confirmation.
So got down to the valley ticket office at 3pm- they have NO RECORD of my purchase.
So now i'm thinking- have i been scammed?

I should say i had earlier checked my bank credit card- sure enough my £35 has been debited.

The ticket operator thought it very likely " it will be ok and we can reimburse you "
Hmm - only if cafc took my funds.
So had no choice but pay again and finally collected my 2 tickets.

Cafc what a car crash
. I acknowledge being of the older less techno generation.

For the record, in case anybody is frightened off of using online for purchase of Shrews away.

Spoke again with MasterCard this evening, apparently the funds have not been withdrawn from the account.
If they have not been withdrawn in the next 2 or 3 days the funds will be returned to me.

I had a couple of problems at the beginning of the season where the system took the money for away tickets but didn’t complete the sale. Had several hundred pounds refunded on production of credit card statements showing the ghost transaction. I was told that it was a known fault which had arisen during an upgrade and although it was a pain the staff were helpful and I got my refund eventually.

In those cases the transactions appeared to crash when taking payment - I only discovered later they had gone through as far as the bank was concerned.

I avoided using the same browser/OS set-up again until recently, although the club said the problem had been fixed, but when I did it was OK.

However, my other half spoke to an older fan who had had the same experience recently for a home ticket, being charged but the sale not recorded. The club asked for his bank statement for their records, which he wasn’t prepared to give to them, so they reached an impasse and he wrote the money off.

I guess you can't remember, but did you get a confirmation screen and booking reference when you unsuccessfully bought those away tickets?

No, it crashed when taking payment.

Thanks. That's terrible if a system can fail to complete the transaction BUT still take the money. I would have hoped that their internal accounting systems would have spotted the inconsistency of money being received and not allocated against a ticket...

I can understand why they ask for evidence for the records but I can also see why people would resist handing over their bank statements to a football club. I guess without that there is no link to the individual.

but you could redact all the irrelevant information. As long as it shows the persons name and address and just the appropriate transaction then that would surely suffice.

Airman Brown said:

LargeAddick said:

Airman Brown said:

killerandflash said:

Airman Brown said:

killerandflash said:

Airman Brown said:

Addictedoldgit said:

Addictedoldgit said:

Have ST and Valley gold so went online at Sidcup library at 10am cos my very old desktop cannot allow me to buy cafc tickets.
Everything went super quick, credit card details accepted by my bank.
Then .....nothing. No ref number, no e-mail confirmation.
So got down to the valley ticket office at 3pm- they have NO RECORD of my purchase.
So now i'm thinking- have i been scammed?

I should say i had earlier checked my bank credit card- sure enough my £35 has been debited.

The ticket operator thought it very likely " it will be ok and we can reimburse you "
Hmm - only if cafc took my funds.
So had no choice but pay again and finally collected my 2 tickets.

Cafc what a car crash
. I acknowledge being of the older less techno generation.

For the record, in case anybody is frightened off of using online for purchase of Shrews away.

Spoke again with MasterCard this evening, apparently the funds have not been withdrawn from the account.
If they have not been withdrawn in the next 2 or 3 days the funds will be returned to me.

I had a couple of problems at the beginning of the season where the system took the money for away tickets but didn’t complete the sale. Had several hundred pounds refunded on production of credit card statements showing the ghost transaction. I was told that it was a known fault which had arisen during an upgrade and although it was a pain the staff were helpful and I got my refund eventually.

In those cases the transactions appeared to crash when taking payment - I only discovered later they had gone through as far as the bank was concerned.

I avoided using the same browser/OS set-up again until recently, although the club said the problem had been fixed, but when I did it was OK.

However, my other half spoke to an older fan who had had the same experience recently for a home ticket, being charged but the sale not recorded. The club asked for his bank statement for their records, which he wasn’t prepared to give to them, so they reached an impasse and he wrote the money off.

I guess you can't remember, but did you get a confirmation screen and booking reference when you unsuccessfully bought those away tickets?

No, it crashed when taking payment.

Thanks. That's terrible if a system can fail to complete the transaction BUT still take the money. I would have hoped that their internal accounting systems would have spotted the inconsistency of money being received and not allocated against a ticket...

I can understand why they ask for evidence for the records but I can also see why people would resist handing over their bank statements to a football club. I guess without that there is no link to the individual.

but you could redact all the irrelevant information. As long as it shows the persons name and address and just the appropriate transaction then that would surely suffice.

Wasn’t my issue, Large. I sent them what I was willing to share of mine, but that was for over £200, from recollection. This guy was £15. The point is the problem may still exist.

Airman Brown said:

Addictedoldgit said:

Addictedoldgit said:

Have ST and Valley gold so went online at Sidcup library at 10am cos my very old desktop cannot allow me to buy cafc tickets.
Everything went super quick, credit card details accepted by my bank.
Then .....nothing. No ref number, no e-mail confirmation.
So got down to the valley ticket office at 3pm- they have NO RECORD of my purchase.
So now i'm thinking- have i been scammed?

I should say i had earlier checked my bank credit card- sure enough my £35 has been debited.

The ticket operator thought it very likely " it will be ok and we can reimburse you "
Hmm - only if cafc took my funds.
So had no choice but pay again and finally collected my 2 tickets.

Cafc what a car crash
. I acknowledge being of the older less techno generation.

For the record, in case anybody is frightened off of using online for purchase of Shrews away.

Spoke again with MasterCard this evening, apparently the funds have not been withdrawn from the account.
If they have not been withdrawn in the next 2 or 3 days the funds will be returned to me.

I had a couple of problems at the beginning of the season where the system took the money for away tickets but didn’t complete the sale. Had several hundred pounds refunded on production of credit card statements showing the ghost transaction. I was told that it was a known fault which had arisen during an upgrade and although it was a pain the staff were helpful and I got my refund eventually.

In those cases the transactions appeared to crash when taking payment - I only discovered later they had gone through as far as the bank was concerned.

I avoided using the same browser/OS set-up again until recently, although the club said the problem had been fixed, but when I did it was OK.

However, my other half spoke to an older fan who had had the same experience recently for a home ticket, being charged but the sale not recorded. The club asked for his bank statement for their records, which he wasn’t prepared to give to them, so they reached an impasse and he wrote the money off.

shirty5 said:

redman said:

Went to the Valley and got mine. Arrived about 8.45 and about 35 in queue. When I left at about 9.45 I would say about another 35 in queue. Less busy than I thought so this probably accounts for only about 200 tickets at that stage.
Ticket office staff pretty efficient and friendly with 4 open for most of the time although people did keep coming and going which was a bit odd.

The old fashioned way of getting tickets never disappoints. Bit of a queue but at least you have the satisfaction of having the ticket given to you.

clb74 said:

ElfsborgAddick said:

shirty5 said:

redman said:

Went to the Valley and got mine. Arrived about 8.45 and about 35 in queue. When I left at about 9.45 I would say about another 35 in queue. Less busy than I thought so this probably accounts for only about 200 tickets at that stage.
Ticket office staff pretty efficient and friendly with 4 open for most of the time although people did keep coming and going which was a bit odd.

The old fashioned way of getting tickets never disappoints. Bit of a queue but at least you have the satisfaction of having the ticket given to you.

Still fail to see why they could not have done this for the home leg.

Do you ever stop elfs.

shirty5 said:

redman said:

Went to the Valley and got mine. Arrived about 8.45 and about 35 in queue. When I left at about 9.45 I would say about another 35 in queue. Less busy than I thought so this probably accounts for only about 200 tickets at that stage.
Ticket office staff pretty efficient and friendly with 4 open for most of the time although people did keep coming and going which was a bit odd.

The old fashioned way of getting tickets never disappoints. Bit of a queue but at least you have the satisfaction of having the ticket given to you.

Riviera said:

Airman Brown said:

Addictedoldgit said:

Addictedoldgit said:

Have ST and Valley gold so went online at Sidcup library at 10am cos my very old desktop cannot allow me to buy cafc tickets.
Everything went super quick, credit card details accepted by my bank.
Then .....nothing. No ref number, no e-mail confirmation.
So got down to the valley ticket office at 3pm- they have NO RECORD of my purchase.
So now i'm thinking- have i been scammed?

I should say i had earlier checked my bank credit card- sure enough my £35 has been debited.

The ticket operator thought it very likely " it will be ok and we can reimburse you "
Hmm - only if cafc took my funds.
So had no choice but pay again and finally collected my 2 tickets.

Cafc what a car crash
. I acknowledge being of the older less techno generation.

For the record, in case anybody is frightened off of using online for purchase of Shrews away.

Spoke again with MasterCard this evening, apparently the funds have not been withdrawn from the account.
If they have not been withdrawn in the next 2 or 3 days the funds will be returned to me.

I had a couple of problems at the beginning of the season where the system took the money for away tickets but didn’t complete the sale. Had several hundred pounds refunded on production of credit card statements showing the ghost transaction. I was told that it was a known fault which had arisen during an upgrade and although it was a pain the staff were helpful and I got my refund eventually.

In those cases the transactions appeared to crash when taking payment - I only discovered later they had gone through as far as the bank was concerned.

I avoided using the same browser/OS set-up again until recently, although the club said the problem had been fixed, but when I did it was OK.

However, my other half spoke to an older fan who had had the same experience recently for a home ticket, being charged but the sale not recorded. The club asked for his bank statement for their records, which he wasn’t prepared to give to them, so they reached an impasse and he wrote the money off.

Something to hide....?

Callumcafc said:

Just got 20 for me and my mates. Couple of them are West Ham, one Spanner and a few Spurs. Should be a good laugh in the away end.

golfaddick said:

Callumcafc said:

Just got 20 for me and my mates. Couple of them are West Ham, one Spanner and a few Spurs. Should be a good laugh in the away end.

WUM. If you are talking about the away leg on Sunday then you would have needed 10 ST to get 20 tickets.

golfaddick said:

Callumcafc said:

Just got 20 for me and my mates. Couple of them are West Ham, one Spanner and a few Spurs. Should be a good laugh in the away end.

WUM. If you are talking about the away leg on Sunday then you would have needed 10 ST to get 20 tickets.

clb74 said:

ElfsborgAddick said:

shirty5 said:

redman said:

Went to the Valley and got mine. Arrived about 8.45 and about 35 in queue. When I left at about 9.45 I would say about another 35 in queue. Less busy than I thought so this probably accounts for only about 200 tickets at that stage.
Ticket office staff pretty efficient and friendly with 4 open for most of the time although people did keep coming and going which was a bit odd.

The old fashioned way of getting tickets never disappoints. Bit of a queue but at least you have the satisfaction of having the ticket given to you.

Still fail to see why they could not have done this for the home leg.

Do you ever stop elfs.