2026/27 Season Tickets (Pricing and Message from Gavin Carter, pg.8)

cafcfan said:

chilham said:

Having been denied the option to renew my current s/t, am yet to be informed by 'Hospitality' of the new rates for the area where I sit, back of Block D.  Perhaps will be told more when we visit The Valley on Wednesday. Still very poor on fan loyalty, and hit-and-miss contact via 'fans' email address.

As at the last home match against B'ham, I was told that an announcement regarding the pricing/details of the hospitality packages was still a month away. 

shirty5 said:

se9addick said:

I’d missed that if you renew in the first two windows you get additional loyalty points, that’s new isn’t it?

Yes this would be new.

The Loyalty points scheme is one thing at the Football Club that works very well in my opinion.

Let’s hope they leave it as it is and don’t do much tinkering for the sake of it.

Works perfectly well 

chilham said:

bobmunro said:

Sword65pf said:

superclive98 said:

Sword65pf said:

JohnnyH2 said:

The moving of seats issue is always sensitive and needs to be handled with great care. It just feels like a lot of times to me that the current SMT does not have a handle of what long term supporters want (other than results which they have achieved).

The dug out issue has been so obvious for ages it needed sorting and this SMT are dealing with it. 

The corporate changes are far more  complicated. The club made it sound when this was announced last week that it was due to issues with current corporate access is causing issues. So if its as simple as that just do swaps with those in corporates against those like Bob Munro, not a perfect solution bit handled right it could be a smooth process.

Instead it seems like they are kicking out current season ticket holders, offering them nothing in return like a discount, or different options in the ground and all of this should have been done well in advance of any season ticket announcement.

I reckon those being booted out is for your foreign day trippers, watch our empty those sections will be for midweek games or the majority of games if we are in League One

Why should people be offered a discount for moving a seat, probably not very far away, if the seat isn’t for sale you can’t sit there. 

It is what normal businesses do if they are inconveniencing an existing "customer".

It’s not an inconvenience, there are plenty of seats available.There is a clear reason the club is doing what it is, unfortunately people will have to adapt. People wanting discounts for no reason.

I was informed the day before season ticket renewal was launched with a standard email basically saying you can't renew your season ticket seats and come along to The Valley on the 18 March so we can help you choose a new one. I can do that myself.

I raised the option of waiting until after the season ticket renewal deadline passes to see if better seats become available - yes I can do that but presumably (in the absence of anything to the contrary) no mention of retaining Early Bird discount. I can also keep my seats if I upgrade to hospitality. AT NO POINT HAVE I EXPECTED A DISCOUNT.

Although pissed off I accept the club are able to do what they want in terms of what they sell and to whom - I know, despite being reminded by idiots, that it was not MY seat.

It's the way they have gone about it that has seriously irked me - no organisation should treat their customers in that way irrespective of how long standing those customers may be. If the club had treated me (and the other fans affected) as something other than a commodity I would have almost certainly renewed, as I have for years since moving north despite a minimum three hours each way journey.

 

This happened to me also, with a seat that I have occupied for 25 years, initially as a lounge member (Business Club) and allocated to me as a goodwill gesture when I left the lounge on retirement. I have asked where the goodwill went but get anonymous 'CAFC' replies-  'they' also did not know how many seats are affected by this new hospitality idea, and Hospitality still have no idea on prices for next season. Customer Service and fan loyalty VERY low on the agenda. Will hope to find out more on March 18.

JohnnyH2 said:

Any news on the meeting from the 18th. Are we too assume those that went are now happy with what the club offered to them in person?

DOUCHER said:

My dad went down in the week and he's happy enough with what he has now got - took a bit of 'negotiation' mind you as was initially offered some seats which weren't very good - he'll be sitting pretty close to those he sits with atm so all in all its turned out okay. He was given the pick of his seat by the directors in 92 for the contributions he had made to the return and other things and made sure they knew it. 

Weegie Addick said:

Thanks @shirty5. 

07-09 inflated by the promise of a freebie if we got promoted back to Prem. Instead the opposite happened and we went down. 

Key for next season that club retain majority of those who came in post Wembley and I’m sure they’d like to grow the numbers a bit further. All inter-related with matchday pricing too. Lots going in the right direction but still much work to do to rebuild. 

Mendonca In Asdas said:

Weegie Addick said:

Thanks @shirty5. 

07-09 inflated by the promise of a freebie if we got promoted back to Prem. Instead the opposite happened and we went down. 

Key for next season that club retain majority of those who came in post Wembley and I’m sure they’d like to grow the numbers a bit further. All inter-related with matchday pricing too. Lots going in the right direction but still much work to do to rebuild. 

Would be good if we could target 15k next season.

bobmunro said:

DOUCHER said:

My dad went down in the week and he's happy enough with what he has now got - took a bit of 'negotiation' mind you as was initially offered some seats which weren't very good - he'll be sitting pretty close to those he sits with atm so all in all its turned out okay. He was given the pick of his seat by the directors in 92 for the contributions he had made to the return and other things and made sure they knew it. 

I didn't bother going - I had no other reason to be in London on Wednesday and I certainly wasn't going to make the thick end of a 500 mile round journey to be shown available seats nearby not currently season ticket holders that I could see and renew online - which ultimately is what I did. The only concession I got from Ed Warrick was that I could have a look at other seats that may become available after the deadline from existing season ticket holders that choose not to renew before they go on general sale.

I'm still seriously pissed off but no choice other than to suck it up or give up our season tickets - and I was never going to do that however much I was trying to kid myself that I would. 

Weegie Addick said:

The club really should offer some kind of gesture to those forced to move, it’s how any business should treat its most loyal and valuable “customers”.

Sword65pf said:

Weegie Addick said:

The club really should offer some kind of gesture to those forced to move, it’s how any business should treat its most loyal and valuable “customers”.

Who decides who the most loyal fans are? and what are the parameters for one fan being more ‘loyal’ than the next? 

Covered End said:

Sword65pf said:

Weegie Addick said:

The club really should offer some kind of gesture to those forced to move, it’s how any business should treat its most loyal and valuable “customers”.

Who decides who the most loyal fans are? and what are the parameters for one fan being more ‘loyal’ than the next? 

Common sense says to me that if you have had a S/T seat for the last 30 years you are a more loyal fan than the bloke who turned up for his first game on Saturday.
Hope this helps.

Sword65pf said:

Covered End said:

Sword65pf said:

Weegie Addick said:

The club really should offer some kind of gesture to those forced to move, it’s how any business should treat its most loyal and valuable “customers”.

Who decides who the most loyal fans are? and what are the parameters for one fan being more ‘loyal’ than the next? 

Common sense says to me that if you have had a S/T seat for the last 30 years you are a more loyal fan than the bloke who turned up for his first game on Saturday.
Hope this helps.

What about the ones who have been going  for 40 years without a season ticket, due to certain commitments and financial ability? Or does having money make you more loyal, hopefully that brings your attention to the real world.

DOUCHER said:

Sword65pf said:

Weegie Addick said:

The club really should offer some kind of gesture to those forced to move, it’s how any business should treat its most loyal and valuable “customers”.

Who decides who the most loyal fans are? and what are the parameters for one fan being more ‘loyal’ than the next? 

My dad has been going week in week out since he was 9 years old which is 74 years ago and has had a season ticket every year since they were invented. Without getting into the away fan debate, i think the club should know if you've had a season ticket every year since the early 80's? if they don't, they should do, before turfing you out of your seat and maybe adjust the approach to doing that accordingly the same as the regular away game attenders should be looked after when tickets for an away game are hard to come by. People don't go to football to be given accolades for attendance but like any club, be it a ciu, an amateur sports club or whatever, being a loyal and longstanding member should mean something and give you preferential treatment over a pick and mix fairweather boy. 

Airman Brown said:

DOUCHER said:

Sword65pf said:

Weegie Addick said:

The club really should offer some kind of gesture to those forced to move, it’s how any business should treat its most loyal and valuable “customers”.

Who decides who the most loyal fans are? and what are the parameters for one fan being more ‘loyal’ than the next? 

My dad has been going week in week out since he was 9 years old which is 74 years ago and has had a season ticket every year since they were invented. Without getting into the away fan debate, i think the club should know if you've had a season ticket every year since the early 80's? if they don't, they should do, before turfing you out of your seat and maybe adjust the approach to doing that accordingly the same as the regular away game attenders should be looked after when tickets for an away game are hard to come by. People don't go to football to be given accolades for attendance but like any club, be it a ciu, an amateur sports club or whatever, being a loyal and longstanding member should mean something and give you preferential treatment over a pick and mix fairweather boy. 

They don't and it's hardly their fault. There weren't digital records in the past. Something I did in 2012 was sift and discard a lot of old paper records with people's credit card numbers and other personal data via the confidential waste, but it was all very random and incomplete. No way could you have assembled who had what over 30 years, even if you were minded to do so. I was looking for stuff that had archive value to retain before it was all chucked. Since 1992 there have been multiple changes of ticketing system and they won't have migrated all the historic data each time as it has little value to the club as a business.

Sword65pf said:

Airman Brown said:

DOUCHER said:

Sword65pf said:

Weegie Addick said:

The club really should offer some kind of gesture to those forced to move, it’s how any business should treat its most loyal and valuable “customers”.

Who decides who the most loyal fans are? and what are the parameters for one fan being more ‘loyal’ than the next? 

My dad has been going week in week out since he was 9 years old which is 74 years ago and has had a season ticket every year since they were invented. Without getting into the away fan debate, i think the club should know if you've had a season ticket every year since the early 80's? if they don't, they should do, before turfing you out of your seat and maybe adjust the approach to doing that accordingly the same as the regular away game attenders should be looked after when tickets for an away game are hard to come by. People don't go to football to be given accolades for attendance but like any club, be it a ciu, an amateur sports club or whatever, being a loyal and longstanding member should mean something and give you preferential treatment over a pick and mix fairweather boy. 

They don't and it's hardly their fault. There weren't digital records in the past. Something I did in 2012 was sift and discard a lot of old paper records with people's credit card numbers and other personal data via the confidential waste, but it was all very random and incomplete. No way could you have assembled who had what over 30 years, even if you were minded to do so. I was looking for stuff that had archive value to retain before it was all chucked. Since 1992 there have been multiple changes of ticketing system and they won't have migrated all the historic data each time as it has little value to the club as a business.

That’s not going to go down well with Charlton royalty, not being recognised, how will they ever prove they are top of the loyalty league!!😂