No season ticket yet

buckshee

It wasn't Royal Mail. They must think we were all born yesterday ffs

Henry Irving

seth plum said:

Been to the Valley to buy direct 1 ticket for tomorrow for a friend. Queued for 51 minutes, and in front of me approximately 40 'issues' were processed in that time at the three windows that were open.
I make that an average of 4 minutes per person/issue/transaction. the transactions including collecting one off print outs for tomorrows game.
By that reckoning if 10 windows were available around the Valley tomorrow they would process 150 people per hour.
If the windows are open from 10am tomorrow and working non stop until 3pm then approximately 750 people can be processed (remembering that the 4 minutes was an average).
The club must sincerely hope that all of the reported 1500 people affected don't need sorting tomorrow, and that it doesn't also mean that queues to get through the turnstiles are not as long and as slow as they were for the West Ham friendly.
Tomorrow is match day, today wasn't, but it took queuing 51 minutes to do a two minute transaction buying one match ticket.
Whilst I was in the queue two ladies (one rather aged) gave up and walked away saying 'they don't deserve our support', PragueAddicks brother was there and probably witnessed that too.

Royal Mail have got a lot to answer for!

You say 1500 but if there were 40 people in front of you then it is 1460. Some will be sorting more than one ST so less than that. Plus all the others who queued yesterday or later today.

Still a problem but as you said yourself not all 1500 will need sorting tomorrow because you saw some of them being sorted.

seth plum

Charlton Charlie said:

@seth plum - were you there with a teenage son? Your post sounds very similar to the discussion I had going on in front of me... If it was you, I was there with my ten year old son a few people behind you...

Yes, except my son is 21!!!

seth plum

Airman Brown said:

seth plum said:

Been to the Valley to buy direct 1 ticket for tomorrow for a friend. Queued for 51 minutes, and in front of me approximately 40 'issues' were processed in that time at the three windows that were open.
I make that an average of 4 minutes per person/issue/transaction. the transactions including collecting one off print outs for tomorrows game.
By that reckoning if 10 windows were available around the Valley tomorrow they would process 150 people per hour.
If the windows are open from 10am tomorrow and working non stop until 3pm then approximately 750 people can be processed (remembering that the 4 minutes was an average).
The club must sincerely hope that all of the reported 1500 people affected don't need sorting tomorrow, and that it doesn't also mean that queues to get through the turnstiles are not as long and as slow as they were for the West Ham friendly.
Tomorrow is match day, today wasn't, but it took queuing 51 minutes to do a two minute transaction buying one match ticket.
Whilst I was in the queue two ladies (one rather aged) gave up and walked away saying 'they don't deserve our support', PragueAddicks brother was there and probably witnessed that too.

Royal Mail have got a lot to answer for!

You can't assume one ticket per person in the queue - however they don't have ten windows available solely for STs, because most are required to sell match tickets in the run-up to kick-off.

I have allowed for people with friends in my calculation, there were more than 40 people in front of us in the queue.

Bryan_Kynsie

buckshee said:

It wasn't Royal Mail. They must think we were all born yesterday ffs

Even if it was, why leave sending them out until the last minute? Not everyone is sitting at home waiting for them to arrive - it might be nice to be able to plan ahead rather than wait in and sweat on something arriving. Not everyone can get to the Valley the day before or hours before kick off.

Someone has cocked this up right royally.

PaddyP17

seth plum said:

Charlton Charlie said:

@seth plum - were you there with a teenage son? Your post sounds very similar to the discussion I had going on in front of me... If it was you, I was there with my ten year old son a few people behind you...

Yes, except my son is 21!!!

No dad I'm actually 19 #foreveryoung

seth plum

Henry Irving said:

seth plum said:

Been to the Valley to buy direct 1 ticket for tomorrow for a friend. Queued for 51 minutes, and in front of me approximately 40 'issues' were processed in that time at the three windows that were open.
I make that an average of 4 minutes per person/issue/transaction. the transactions including collecting one off print outs for tomorrows game.
By that reckoning if 10 windows were available around the Valley tomorrow they would process 150 people per hour.
If the windows are open from 10am tomorrow and working non stop until 3pm then approximately 750 people can be processed (remembering that the 4 minutes was an average).
The club must sincerely hope that all of the reported 1500 people affected don't need sorting tomorrow, and that it doesn't also mean that queues to get through the turnstiles are not as long and as slow as they were for the West Ham friendly.
Tomorrow is match day, today wasn't, but it took queuing 51 minutes to do a two minute transaction buying one match ticket.
Whilst I was in the queue two ladies (one rather aged) gave up and walked away saying 'they don't deserve our support', PragueAddicks brother was there and probably witnessed that too.

Royal Mail have got a lot to answer for!

You say 1500 but if there were 40 people in front of you then it is 1460. Some will be sorting more than one ST so less than that. Plus all the others who queued yesterday or later today.

Still a problem but as you said yourself not all 1500 will need sorting tomorrow because you saw some of them being sorted.

I have nowhere in my post said that 1500 people will all need sorting tomorrow. However the general point I am making is valid, that it may well take a lot longer than the club has allowed for tomorrow, even given what happens today.
I mean (although I expected it) to queue for 51 minutes for one match ticket in a two minute transaction kind of tells it's own story doesn't it?

seth plum

PaddyP17 said:

seth plum said:

Charlton Charlie said:

@seth plum - were you there with a teenage son? Your post sounds very similar to the discussion I had going on in front of me... If it was you, I was there with my ten year old son a few people behind you...

Yes, except my son is 21!!!

No dad I'm actually 19 #foreveryoung

Good god, I always thought you were mine!!!

Dear Jeremy Kyle,

About those DNA tests...........

Southbank

The club needs to have people handing out the tickets to the queue tomorrow rather than the queue waiting to get to the front. If they are really only giving out paper tickets for this match only they will have to take the small risk of giving them to the wrong people rather than have an angry crowd waiting for hours.

PaddyP17

Henry Irving said:

seth plum said:

Been to the Valley to buy direct 1 ticket for tomorrow for a friend. Queued for 51 minutes, and in front of me approximately 40 'issues' were processed in that time at the three windows that were open.
I make that an average of 4 minutes per person/issue/transaction. the transactions including collecting one off print outs for tomorrows game.
By that reckoning if 10 windows were available around the Valley tomorrow they would process 150 people per hour.
If the windows are open from 10am tomorrow and working non stop until 3pm then approximately 750 people can be processed (remembering that the 4 minutes was an average).
The club must sincerely hope that all of the reported 1500 people affected don't need sorting tomorrow, and that it doesn't also mean that queues to get through the turnstiles are not as long and as slow as they were for the West Ham friendly.
Tomorrow is match day, today wasn't, but it took queuing 51 minutes to do a two minute transaction buying one match ticket.
Whilst I was in the queue two ladies (one rather aged) gave up and walked away saying 'they don't deserve our support', PragueAddicks brother was there and probably witnessed that too.

Royal Mail have got a lot to answer for!

You say 1500 but if there were 40 people in front of you then it is 1460. Some will be sorting more than one ST so less than that. Plus all the others who queued yesterday or later today.

Still a problem but as you said yourself not all 1500 will need sorting tomorrow because you saw some of them being sorted.

Yo let's maths this shiznit

Let's say... 500 people will need their ST sorted. And that each person is sorting two, let's be generous, so 250 people in the queue.

Let's say 40 people were in front of us, great, sweet, and it took us 50 minutes to get to the front of the queue and be served. 40x6 is 240 people, 6x50 is 300 minutes

So for 240 people to be seen, that'd be five hours. Which, with a 10am opening... Hmm. Factor in that: 1) I've been really generous; 2) there will be people like me wanting to buy match day tickets as well as sort season tickets; and 3) I dunno lol some other stuff I haven't though of, I think there will still be problems Henners.

EDIT: Okay so there could be seven windows open as Seth has just pointed out to me. Which means just under 2 and a half hours to sort it out, which is plenty of time, but that would also rely on everyone turning up at 10am or otherwise in good time, and there being the number of people I said, all of whom are sorting multiple tickets.

Still could be problematic.

Covered End

Most people will turn up after 1.00pm and it will likely be chaotic.

There's big enough queues on a normal match day, without up to 1,000 people needing to sort out their lack of a S/T. Plus we don't know how many others will be queing because they were sent the wrong S/T, someone else's etc.

NB I'd very much like to know how Mandy calculates 1,500 didn't get their S/T.

How could she possibly know, unless 1,500 people have contacted the ticket office.

Also, it could be a greater number, as people on here, have said they are in non receipt & haven't contacted the club.

Surely, the only way, they could calculate, 1500 hadn't been received, would be, because they knew they hadn't sent them ?

Starinnaddick

Add to that the possible problems with the new card readers.

LargeAddick

My Dad's theory is that a Millwall postie realised what was in the sack and dumped them in the Thames. If true expect a fish in your seat tomorrow.

Brendan_O_Connell

LargeAddick said:

My Dad's theory is that a Millwall postie realised what was in the sack and dumped them in the Thames. If true expect a fish in your seat tomorrow.

No Millwall fan is anywhere near intelligent enough to be a postman!!

Hartleypete

First song tomorrow should be "I predict a riot".

Wilma

Got mine at 7, very quiet but had to wait for tickets to be printed. Was quite nice in the sun but glad I was able to go tonight as don't think it will be so pleasant tomorrow.

Henry Irving

Serious request.

If anyone has a spare cancelled card and wallet I'll have it for the museum

clive

Henry Irving said:

Serious request.

If anyone has a spare cancelled card and wallet I'll have it for the museum

Ask the postman he might have one.

guinnessaddick

Hartleypete said:

First song tomorrow should be "I predict a riot".

Followed by "she's got a ticket to hide".

Hartleypete

guinnessaddick said:

Hartleypete said:

First song tomorrow should be "I predict a riot".

Followed by "she's got a ticket to hide".

Followed by "please Mr postman"

Mendonca In Asdas

Sounds like there's going to be a lot of guys dressed up in postman costumes at the valley tomorrow.

kings hill addick

Anyone in the queue yet?

guinnessaddick

You're not going to believe this, got my ticket last week, left in a safe place and it's gone.

buckshee

guinnessaddick said:

You're not going to believe this, got my ticket last week, left in a safe place and it's gone.

No you didn't

fenny

well its lucky I went down on Thursday cos they had lost my records and sold my seat to someone else so if you've got an isle seat143 in J block north upper row RR and your feeling quite pleased with your self....WRONG..

clive

fenny said:

well its lucky I went down on Thursday cos they had lost my records and sold my seat to someone else so if you've got an isle seat143 in J block north upper row RR and your feeling quite pleased with your self....WRONG..

Must be Royal Mail's fault.

guinnessaddick

buckshee said:

guinnessaddick said:

You're not going to believe this, got my ticket last week, left in a safe place and it's gone.

No you didn't

Found it, Mrs GA moved it.

Covered End

fenny said:

well its lucky I went down on Thursday cos they had lost my records and sold my seat to someone else so if you've got an isle seat143 in J block north upper row RR and your feeling quite pleased with your self....WRONG..

Sorry to read this. I can't understand how The Royal Mail managed to do this.

seth plum

Maybe the Royal Mail are the attack dogs for the Illuminati.

IAgree

This is a systemic failure on a massive scale. It needs to be investigated as such and remedied - No need to blame anyone just make sure there is no repeat.

All I would have asked for was some honesty by the Club - an explanation and apology and a comprehensive plan to remedy it. Instead the Royal Mail has been slandered, the reaction has been piecemeal and grudging, I have been directly lied to by being told that the tickets were posted and inconvenienced by three phone calls (lasting in excess of an hour and a half) and an extra, and a frankly unwelcome, road journey halfway across Kent and back to collect something I paid for in March.

My sympathy to anyone who has to collect today.