Anyone know of a contact e-mail for Valley Pass issues ?
For some reason no activation e-mail for registering to Valley Pass (or indeed a password reset as tried that on the off chance) appears in my e-mail account even though I have all other e-mails from the club getting through fine (for example I have a receipt for buying my ST and an advert for said ST sales both come through today).
Nothing in the spam folder.
I can log in to the ticket area of the site and the option to buy the streams is available but I presumably won't be able to watch said streams unless I have a Valley Pass account with the same e-mail address as my ST is registered to ?
Anyone know of a contact e-mail for Valley Pass issues ?
For some reason no activation e-mail for registering to Valley Pass (or indeed a password reset as tried that on the off chance) appears in my e-mail account even though I have all other e-mails from the club getting through fine (for example I have a receipt for buying my ST and an advert for said ST sales both come through today).
Nothing in the spam folder.
I can log in to the ticket area of the site and the option to buy the streams is available but I presumably won't be able to watch said streams unless I have a Valley Pass account with the same e-mail address as my ST is registered to ?
Anyone know of a contact e-mail for Valley Pass issues ?
For some reason no activation e-mail for registering to Valley Pass (or indeed a password reset as tried that on the off chance) appears in my e-mail account even though I have all other e-mails from the club getting through fine (for example I have a receipt for buying my ST and an advert for said ST sales both come through today).
Nothing in the spam folder.
I can log in to the ticket area of the site and the option to buy the streams is available but I presumably won't be able to watch said streams unless I have a Valley Pass account with the same e-mail address as my ST is registered to ?
In all honesty I'd given up pretty much as it all seems too stressful for a technophobic old git like me, not to mention the shenanigans, but I believe I have £45 remaining from my Season ticket. As a matter of principle I will not pay anymore than that to watch the Home matches I have already paid for.
In short will £45 cover the home matches and a Valley Pass subscription does anybody know?
The double glazing salesman speak on the website is all too much for me at the moment.
Well, how about this: the refund of my North Stand Lower unused student season ticket is £24 in 'Charlton cash'. The 'deal' to stream all 4 remaining home games alone is £27. That means I have to PAY EXTRA just to stream the games I have already paid in full, in advance for. I called the ticket office and got the stock reply: "that's the way it is I am afraid...………….if you would like my manager to speak to you about it, please raise your concern via the ticket office email address". Oh come on Charlton, that's not really on now, is it??!! It's not the amount involved, it's the bloody principle. Not a happy bunny!...……………...and there I was thinking that I was going to be able to watch all 9 games for free. I can't even watch the 4 home games without extra outlay.
In all honesty I'd given up pretty much as it all seems too stressful for a technophobic old git like me, not to mention the shenanigans, but I believe I have £45 remaining from my Season ticket. As a matter of principle I will not pay anymore than that to watch the Home matches I have already paid for.
In short will £45 cover the home matches and a Valley Pass subscription does anybody know?
The double glazing salesman speak on the website is all too much for me at the moment.
Yes, £45 is enough for the home games. If you are a season ticket holder then the 4 home games cost £27, a discount of 33% on the non-season ticket holder price of £40. I believe that you just have to register for Valley Pass, not actually pay for access.
In all honesty I'd given up pretty much as it all seems too stressful for a technophobic old git like me, not to mention the shenanigans, but I believe I have £45 remaining from my Season ticket. As a matter of principle I will not pay anymore than that to watch the Home matches I have already paid for.
In short will £45 cover the home matches and a Valley Pass subscription does anybody know?
The double glazing salesman speak on the website is all too much for me at the moment.
Yes, £45 is enough for the home games. If you are a season ticket holder then the 4 home games cost £27, a discount of 33% on the non-season ticket holder price of £40. I believe that you just have to register for Valley Pass, not actually pay for access.
Well, consider yourself lucky then. Your £45 gets you all 4 home games that you had paid for (costing you £27 for the 4 game deal) AND a free away game AND £8 balance towards your next ticket/season ticket purchase. My £24 refund doesn't even buy me the 4 home games I thought I had paid for. Grrrrrrrrrrrrrrr!
In all honesty I'd given up pretty much as it all seems too stressful for a technophobic old git like me, not to mention the shenanigans, but I believe I have £45 remaining from my Season ticket. As a matter of principle I will not pay anymore than that to watch the Home matches I have already paid for.
In short will £45 cover the home matches and a Valley Pass subscription does anybody know?
The double glazing salesman speak on the website is all too much for me at the moment.
You do not have to pay anything to register on Valley Pass.
Scroll down to the bottom of the 20% message and you will see there is a link to register on valley pass. Enter your name, email address and make up a password (make a note of it) and submit. Job done.
£27 pays for live coverage of our remaining home games.
Up to you what you do with the rest of your cash. Form for getting your money back is up, put it towards next season ticket, watch some away games, or give it to the club, add £26.50 and watch all the games.
In all honesty I'd given up pretty much as it all seems too stressful for a technophobic old git like me, not to mention the shenanigans, but I believe I have £45 remaining from my Season ticket. As a matter of principle I will not pay anymore than that to watch the Home matches I have already paid for.
In short will £45 cover the home matches and a Valley Pass subscription does anybody know?
The double glazing salesman speak on the website is all too much for me at the moment.
You do not have to pay anything to register on Valley Pass.
Scroll down to the bottom of the 20% message and you will see there is a link to register on valley pass. Enter your name, email address and make up a password (make a note of it) and submit. Job done.
You missed out a bit before Job Done - "Hope the activation e-mail actually arrives or else you aren't watching anything".
My sons cafc cash is only £20 as he has an under 18 season ticket, he lives with his mum so his cash wont cover the remaining home games, I was happy to let the club have the money but I now think I'll set up an old firestick and put my iptv subscriptions on it so he can watch them and I'll get a full refund for mine and his and the club can go without my money.
They should have made it so you log in to valley pass with your Fan ID and if your Fan ID had a season ticket attached to it you get the home games and use the cafc cash for away games.
So I have my personal refund in my ticketing account. However I bought 4 other season tickets for friends and family. These aren't showing and they don't have ticketing account themselves. Does this mean they all have to register and open accounts? If so does that include the 7 year old?
Not sure if this has been covered elsewhere, but what if you just want your money back?
You've got to fill out a refund form
Thanks. I assume you download it from the website?
What the email said about 'options' was:
Claiming
A Refund
If
you wish to claim a refund of your CAFC Cash for the
outstanding
games of your 2019/20 season ticket, you will have to do so by
filling in an online form. This will be released at a later
date.
Comments
Wonder if it'll give you the similar option
For some reason no activation e-mail for registering to Valley Pass (or indeed a password reset as tried that on the off chance) appears in my e-mail account even though I have all other e-mails from the club getting through fine (for example I have a receipt for buying my ST and an advert for said ST sales both come through today).
Nothing in the spam folder.
I can log in to the ticket area of the site and the option to buy the streams is available but I presumably won't be able to watch said streams unless I have a Valley Pass account with the same e-mail address as my ST is registered to ?
Thanks
Is the cost of that prohibitive?
In all honesty I'd given up pretty much as it all seems too stressful for a technophobic old git like me, not to mention the shenanigans, but I believe I have £45 remaining from my Season ticket. As a matter of principle I will not pay anymore than that to watch the Home matches I have already paid for.
In short will £45 cover the home matches and a Valley Pass subscription does anybody know?
The double glazing salesman speak on the website is all too much for me at the moment.
I believe that you just have to register for Valley Pass, not actually pay for access.
Scroll down to the bottom of the 20% message and you will see there is a link to register on valley pass. Enter your name, email address and make up a password (make a note of it) and submit. Job done.
£27 pays for live coverage of our remaining home games.
These are options I'm getting.
I see the club has awarded him a £10 credit.
For him to watch the home games this season he will have to pay another £17. Plus £1.50p.
I must have got this wrong, what have I missed?
This time next year...
They should have made it so you log in to valley pass with your Fan ID and if your Fan ID had a season ticket attached to it you get the home games and use the cafc cash for away games.
Does this mean they all have to register and open accounts? If so does that include the 7 year old?
Claiming A Refund
If you wish to claim a refund of your CAFC Cash for the outstanding games of your 2019/20 season ticket, you will have to do so by filling in an online form. This will be released at a later date.