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Season-ticket holders receive live access to watch every remaining game on Valley Pass

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  • I thought that it was said that Sky games weren't to be shown on ifollow. Is it different because it's through Valley Pass? 
  • Fumbluff said:
    Fumbluff said:
    I can’t just buy the 4-home games as a non-season-ticket-holder can I?
    Yes... You'll pay £40
    I meant in one transaction apologies
    Might be able to, I've just purchased my nine games via. my Season Ticket

    Wonder if it'll give you the similar option
  • Question, can you buy more than one stream per match?


    Not sure... You might be able to login using one set of details on more than one device - Never actually tried it
    I have previously logged on to several devices and it’s worked. Could be different this time if you need to put in a code. 
  • Fumbluff said:
    I can’t just buy the 4-home games as a non-season-ticket-holder can I?
    Yes... You'll pay £40
    You can't buy Millwall at all as a non season-ticket holder, except via Sky.
  • Anyone know of a contact e-mail for Valley Pass issues ?

    For some reason no activation e-mail for registering to Valley Pass (or indeed a password reset as tried that on the off chance) appears in my e-mail account even though I have all other e-mails from the club getting through fine (for example I have a receipt for buying my ST and an advert for said ST sales both come through today).

    Nothing in the spam folder.

    I can log in to the ticket area of the site and the option to buy the streams is available but I presumably won't be able to watch said streams unless I have a Valley Pass account with the same e-mail address as my ST is registered to ?

    Thanks
  • charscot said:
    Anyone know of a contact e-mail for Valley Pass issues ?

    For some reason no activation e-mail for registering to Valley Pass (or indeed a password reset as tried that on the off chance) appears in my e-mail account even though I have all other e-mails from the club getting through fine (for example I have a receipt for buying my ST and an advert for said ST sales both come through today).

    Nothing in the spam folder.

    I can log in to the ticket area of the site and the option to buy the streams is available but I presumably won't be able to watch said streams unless I have a Valley Pass account with the same e-mail address as my ST is registered to ?

    Thanks
    Same here.
  • charscot said:
    Anyone know of a contact e-mail for Valley Pass issues ?

    For some reason no activation e-mail for registering to Valley Pass (or indeed a password reset as tried that on the off chance) appears in my e-mail account even though I have all other e-mails from the club getting through fine (for example I have a receipt for buying my ST and an advert for said ST sales both come through today).

    Nothing in the spam folder.

    I can log in to the ticket area of the site and the option to buy the streams is available but I presumably won't be able to watch said streams unless I have a Valley Pass account with the same e-mail address as my ST is registered to ?

    Thanks
    Same here.
    and here.
  • edited June 2020
    What if you don't have Valley Pass?

    Is the cost of that prohibitive?

    In all honesty I'd given up pretty much as it all seems too stressful for a technophobic old git like me, not to mention the shenanigans, but I believe I have £45 remaining from my Season ticket. As a matter of principle I will not pay anymore than that to watch the Home matches I have already paid for.

    In short will £45 cover the home matches and a Valley Pass subscription does anybody know?

    The double glazing salesman speak on the website is all too much for me at the moment.
  • You only need £27 for the home games package. You don't buy a VP subscription as well, just the home games package.
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  • LenGlover said:
    What if you don't have Valley Pass?

    Is the cost of that prohibitive?

    In all honesty I'd given up pretty much as it all seems too stressful for a technophobic old git like me, not to mention the shenanigans, but I believe I have £45 remaining from my Season ticket. As a matter of principle I will not pay anymore than that to watch the Home matches I have already paid for.

    In short will £45 cover the home matches and a Valley Pass subscription does anybody know?

    The double glazing salesman speak on the website is all too much for me at the moment.
    Yes, £45 is enough for the home games. If you are a season ticket holder then the 4 home games cost £27, a discount of 33% on the non-season ticket holder price of £40.
    I believe that you just have to register for Valley Pass, not actually pay for access. 
  • edited June 2020
    LenGlover said:
    What if you don't have Valley Pass?

    Is the cost of that prohibitive?

    In all honesty I'd given up pretty much as it all seems too stressful for a technophobic old git like me, not to mention the shenanigans, but I believe I have £45 remaining from my Season ticket. As a matter of principle I will not pay anymore than that to watch the Home matches I have already paid for.

    In short will £45 cover the home matches and a Valley Pass subscription does anybody know?

    The double glazing salesman speak on the website is all too much for me at the moment.
    Yes, £45 is enough for the home games. If you are a season ticket holder then the 4 home games cost £27, a discount of 33% on the non-season ticket holder price of £40.
    I believe that you just have to register for Valley Pass, not actually pay for access. 
    Well, consider yourself lucky then. Your £45 gets you all 4 home games that you had paid for (costing you £27 for the 4 game deal) AND a free away game AND £8 balance towards your next ticket/season ticket purchase. My £24 refund doesn't even buy me the 4 home games I thought I had paid for. Grrrrrrrrrrrrrrr!
  • edited June 2020
    LenGlover said:
    What if you don't have Valley Pass?

    Is the cost of that prohibitive?

    In all honesty I'd given up pretty much as it all seems too stressful for a technophobic old git like me, not to mention the shenanigans, but I believe I have £45 remaining from my Season ticket. As a matter of principle I will not pay anymore than that to watch the Home matches I have already paid for.

    In short will £45 cover the home matches and a Valley Pass subscription does anybody know?

    The double glazing salesman speak on the website is all too much for me at the moment.
    You do not have to pay anything to register on Valley Pass.

    Scroll down to the bottom of the 20% message and you will see there is a link to register on valley pass. Enter your name, email address and make up a password (make a note of it) and submit. Job done.

    £27 pays for live coverage of our remaining home games. 

    Up to you what you do with the rest of your cash. Form for getting your money back is up, put it towards next season ticket, watch some away games, or give it to the club, add £26.50 and watch all the games.


  • These are options I'm getting.
  • My boy has a season ticket, I don't have one.

    I see the club has awarded him a £10 credit.

    For him to watch the home games this season he will have to pay another £17. Plus £1.50p.

    I must have got this wrong, what have I missed?
  • Redrobo said:
    LenGlover said:
    What if you don't have Valley Pass?

    Is the cost of that prohibitive?

    In all honesty I'd given up pretty much as it all seems too stressful for a technophobic old git like me, not to mention the shenanigans, but I believe I have £45 remaining from my Season ticket. As a matter of principle I will not pay anymore than that to watch the Home matches I have already paid for.

    In short will £45 cover the home matches and a Valley Pass subscription does anybody know?

    The double glazing salesman speak on the website is all too much for me at the moment.
    You do not have to pay anything to register on Valley Pass.

    Scroll down to the bottom of the 20% message and you will see there is a link to register on valley pass. Enter your name, email address and make up a password (make a note of it) and submit. Job done.
    You missed out a bit before Job Done - "Hope the activation e-mail actually arrives or else you aren't watching anything".
  • Is the £1.50 transaction fee only charged to those that have to make an actual payment? 
  • My boy has a season ticket, I don't have one.

    I see the club has awarded him a £10 credit.

    For him to watch the home games this season he will have to pay another £17. Plus £1.50p.

    I must have got this wrong, what have I missed?
    Correct.
  • Redrobo said:
    My boy has a season ticket, I don't have one.

    I see the club has awarded him a £10 credit.

    For him to watch the home games this season he will have to pay another £17. Plus £1.50p.

    I must have got this wrong, what have I missed?
    Correct.
    Which? That he must have got it wrong or that he has got to pay another £17 plus £1.50?
  • He has to pay another £17 plus £1.50.
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  • Then set up game in the back garden and charge 5 of his mates a fiver to watch the game and turn a profit.

    This time next year...
  • Redrobo said:
    Then set up game in the back garden and charge 5 of his mates a fiver to watch the game and turn a profit.

    This time next year...
    .....you will have £25 - because his mates 
    want to pay another £5 after Watching 1 game. 
  • Is the £1.50 transaction fee only charged to those that have to make an actual payment? 
    Nope I had to pay that fee and only used my CAFC Cash
  • Redrobo said:
    My boy has a season ticket, I don't have one.

    I see the club has awarded him a £10 credit.

    For him to watch the home games this season he will have to pay another £17. Plus £1.50p.

    I must have got this wrong, what have I missed?
    Correct.
    Which? That he must have got it wrong or that he has got to pay another £17 plus £1.50?
    If your Son is the only one with a season ticket then you'll need another £17.50 (plus £1.50) to get all four home games
  • Not sure if this has been covered elsewhere, but what if you just want your money back?
  • ROTW said:
    Not sure if this has been covered elsewhere, but what if you just want your money back?
    You've got to fill out a refund form
  • ROTW said:
    Not sure if this has been covered elsewhere, but what if you just want your money back?
    You've got to fill out a refund form
    Thanks. I assume you download it from the website?
  • So I have my personal refund in my ticketing account. However I bought 4 other season tickets for friends and family. These aren't showing and they don't have ticketing account themselves. 
    Does this mean they all have to register and open accounts? If so does that include the 7 year old? 
  • ROTW said:
    ROTW said:
    Not sure if this has been covered elsewhere, but what if you just want your money back?
    You've got to fill out a refund form
    Thanks. I assume you download it from the website?
    What the email said about 'options' was:

    Claiming A Refund

    If you wish to claim a refund of your CAFC Cash for the outstanding games of your 2019/20 season ticket, you will have to do so by filling in an online form. This will be released at a later date.


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