We had a particular proactive strategy to sell out FFAF, part of which involved 300 primary schools. The club no longer has (all) those contacts and I doubt if it has done the same amount of work. Plus you have to factor in the recent wide availability of free tickets. As I say in the new Voice, it’s the first time it’s been offered as a price increase. I doubt the football is a huge factor, although obviously if we were top six it would encourage fans to come.
Had an email today from the club asking why I hadn't been lately (season ticket holder).......... I've only missed one game and was there at the weekend.......
Same here. Very poor.
They need to ask you why youre not attending? Really???
What's even stranger, Tel, is that I've attended every home game bar one. That's insanity!
I think I put it on here previously but my lads footy team in Hayes, Kent was sent out of the blue about 50 tickets for a match about 2 months ago. They arrived something like 2 days before the game. The volunteers who run the club are not Charlton fans and couldn't be bothered by the hassle with only 2 days to go so chucked them all in the bin. I suspect that had they been sent 10 days before then they would have offered them out to people at the club on the Saturday/Sunday for training and matches.
No idea if anyone would have gone but a little more foresight by CAFC would at least have offered a chance of some attendance.
I think I put it on here previously but my lads footy team in Hayes, Kent was sent out of the blue about 50 tickets for a match about 2 months ago. They arrived something like 2 days before the game. The volunteers who run the club are not Charlton fans and couldn't be bothered by the hassle with only 2 days to go so chucked them all in the bin. I suspect that had they been sent 10 days before then they would have offered them out to people at the club on the Saturday/Sunday for training and matches.
No idea if anyone would have gone but a little more foresight by CAFC would at least have offered a chance of some attendance.
That’s about the standard of it, as far as I can see. Performance is judged on getting the tickets out the door. Failure is ticket not issued, not whether it’s going to someone who can use it or is likely to generate repeat business.
Lead times are critical for voluntary organisations and schools.
The sensible answer is if these local boys clubs and schools want tickets then fine, however they need to collect what they need from the club on the day of the game to save wastage.
The sensible answer is if these local boys clubs and schools want tickets then fine, however they need to collect what they need from the club on the day of the game to save wastage.
Who needs a marketing consultant!
We'll have no common sense round here thank you very much.
They realise they’ve made errors They’ve apologised for the errors They’ve actively sought the opinion of season ticket holders to do a better job going forward
I know we’ve all got different opinions but isn’t that letter exactly what most season ticket holders want?
The guy is making loads of mistakes but his intentions are clearly good and, as he has proven in quite a few matters, at least he does listen if the fans moan loud enough.
They are still blocking out whole sections for dumped tickets which won't be used. Thick as mince.
I received an email today urging me to get along to the match tomorrow. I live 555 miles away and can’t manage to get there on this occasion. Stupidly, I will probably pay an extra tenner to watch on the stream. Call me out for having more money than sense when it comes to Charlton but please don’t question my support just because I’m not physically at The Valley.
I received an email today urging me to get along to the match tomorrow. I live 555 miles away and can’t manage to get there on this occasion. Stupidly, I will probably pay an extra tenner to watch on the stream. Call me out for having more money than sense when it comes to Charlton but please don’t question my support just because I’m not physically at The Valley.
Weirdly I got two emails today;
"Get Tickets For Tomorrow Night's Game v Gillingham" with a button to buy a ticket
exactly one minute later;
"Make Sure You're Here For Tomorrow Night's Game v Gillingham" with a button to buy a ticket
Do their records not show I have a season ticket and have done so in the same seat for 30 years! I'm assuming the second email was to season ticket holders (although the button takes you to purchasing a ticket) so not sure why I got the first.
No doubt I'll be getting a 'where were you' email later in the week as I have a late meeting so highly unlikely I'll be at the game.
All becoming a little bizarre, do they really think anyone who wasn't going to go tomorrow night (regardless of reason) suddenly gets an email and will therefore go?
I honestly can’t believe how much people seem to be triggered by receiving a bloody customer email!!!
If it’s not relevant, you just ignore it or delete it. Takes up 2 seconds of your time. Of the dozens of emails you receive every day from companies that have your address, how many are fully relevant to you? I don’t read hardly any of them but I’m not kicking off with Toby Carvery, Deliveroo and Forest Holidays. You wouldn’t scream incompetence receiving a menu email from a pub you ate in just two days ago?
They’ve clearly down a mail out to their mailing list. it wasn’t just to buy tickets it was also to advertise the chance to upgrade, stadium tours and the Burton and womens game. It’s low cost, basic marketing.
Finding the near constant complaints, whinges, and opportunities to kick off about absolutely everything to do with Charlton on all aspects of social media utterly depressing.
I honestly can’t believe how much people seem to be triggered by receiving a bloody customer email!!!
If it’s not relevant, you just ignore it or delete it. Takes up 2 seconds of your time. Of the dozens of emails you receive every day from companies that have your address, how many are fully relevant to you? I don’t read hardly any of them but I’m not kicking off with Toby Carvery, Deliveroo and Forest Holidays. You wouldn’t scream incompetence receiving a menu email from a pub you ate in just two days ago?
They’ve clearly down a mail out to their mailing list. it wasn’t just to buy tickets it was also to advertise the chance to upgrade, stadium tours and the Burton and womens game. It’s low cost, basic marketing.
Finding the near constant complaints, whinges, and opportunities to kick off about absolutely everything to do with Charlton on all aspects of social media utterly depressing.
Moaning the club doesn't contact fans and moaning that the club contacts fans
I honestly can’t believe how much people seem to be triggered by receiving a bloody customer email!!!
If it’s not relevant, you just ignore it or delete it. Takes up 2 seconds of your time. Of the dozens of emails you receive every day from companies that have your address, how many are fully relevant to you? I don’t read hardly any of them but I’m not kicking off with Toby Carvery, Deliveroo and Forest Holidays. You wouldn’t scream incompetence receiving a menu email from a pub you ate in just two days ago?
They’ve clearly down a mail out to their mailing list. it wasn’t just to buy tickets it was also to advertise the chance to upgrade, stadium tours and the Burton and womens game. It’s low cost, basic marketing.
Finding the near constant complaints, whinges, and opportunities to kick off about absolutely everything to do with Charlton on all aspects of social media utterly depressing.
Spot on. I got an email with a headline about Gillingham and deleted it without even opening it as I am already going. It registered so little that I had forgotten all about it till I came on here.
Every entertainment venue or retailer that has my email sends me tons of emails I am not interested in (an example being the Supporters Trust in fact who's emails I never read but am not unhappy to receive). If I am annoyed by them I simply unsubscribe, that's why we have GDPR.
Do people really think the club has the man power to go through each email individually to tailor it to their individual person. Let's say that took 5 minutes per person across 10,000 season ticket holders = 830 man hours. Just not going to happen.
"The club need to communicate more"... "Don't communicate like that"... Zzzz.
I received an email today urging me to get along to the match tomorrow. I live 555 miles away and can’t manage to get there on this occasion. Stupidly, I will probably pay an extra tenner to watch on the stream. Call me out for having more money than sense when it comes to Charlton but please don’t question my support just because I’m not physically at The Valley.
Don't you run a holiday company? Do you not mail shot previous customers? Maybe some when they get your email think to themselves "but I told them at the time it was a once in a life time trip I could never afford again but they insist on sending me emails".
Don't you sit on the board of the Rust that regularly mail shots it's members?
Getting worked up by a mail shot seems a bit petty.
I honestly can’t believe how much people seem to be triggered by receiving a bloody customer email!!!
If it’s not relevant, you just ignore it or delete it. Takes up 2 seconds of your time. Of the dozens of emails you receive every day from companies that have your address, how many are fully relevant to you? I don’t read hardly any of them but I’m not kicking off with Toby Carvery, Deliveroo and Forest Holidays. You wouldn’t scream incompetence receiving a menu email from a pub you ate in just two days ago?
They’ve clearly down a mail out to their mailing list. it wasn’t just to buy tickets it was also to advertise the chance to upgrade, stadium tours and the Burton and womens game. It’s low cost, basic marketing.
Finding the near constant complaints, whinges, and opportunities to kick off about absolutely everything to do with Charlton on all aspects of social media utterly depressing.
Spot on. I got an email with a headline about Gillingham and deleted it without even opening it as I am already going. It registered so little that I had forgotten all about it till I came on here.
Every entertainment venue or retailer that has my email sends me tons of emails I am not interested in (an example being the Supporters Trust in fact who's emails I never read but am not unhappy to receive). If I am annoyed by them I simply unsubscribe, that's why we have GDPR.
Do people really think the club has the man power to go through each email individually to tailor it to their individual person. Let's say that took 5 minutes per person across 10,000 season ticket holders = 830 man hours. Just not going to happen.
"The club need to communicate more"... "Don't communicate like that"... Zzzz.
Do you not understand the basics of digital marketing? The whole point of the system is so that you can segment the database to send messages to relevant people. It's not perfect, but it's certainly not necessary to write to season ticket holders urging them to buy match tickets or regular attenders to ask why they aren't attending.
I received an email today urging me to get along to the match tomorrow. I live 555 miles away and can’t manage to get there on this occasion. Stupidly, I will probably pay an extra tenner to watch on the stream. Call me out for having more money than sense when it comes to Charlton but please don’t question my support just because I’m not physically at The Valley.
Don't you run a holiday company? Do you not mail shot previous customers? Maybe some when they get your email think to themselves "but I told them at the time it was a once in a life time trip I could never afford again but they insist on sending me emails".
Don't you sit on the board of the Rust that regularly mail shots it's members?
Getting worked up by a mail shot seems a bit petty.
I do indeed run a holiday company. We employ a Marketing Exec and part of that job is to manage our email comms - we put loads of thought, time and effort into sending the right messages out to the right target audience on an ongoing basis because that's what works for our business and for the vast majority of our customers. They can unsubscribe/ opt out with one click if they no longer wish to hear from us. We spend several thousand pounds a year on a system that enables us to do this professionally because it is so important.
The Trust sends out a weekly email to members with links to latest articles on our website to keep members informed.
I'm not worked up by an individual mail shot but am sometimes frustrated at the lack of understanding of fans/ supporters in the tone of some of the club comms. I know they are trying hard.
But on a more positive note I've just gone to pay my tenner for tonight's stream and it came up as £0 payment so if that is somehow deliberate by the club - that's really appreciated - thank you if you're reading this. Let's hope it's worth it now!
My bitch about give away tickets. So Sandagaard is doing it again tonight. I am in the West upper stand where I have been a season ticket holder since it opend, and about to have my experience ruined and not just by Gillingham. Also buy the hordes and school children now around me and the adults who know nothing of Chatlton. If Sandagaard believes that any of this lot will buy a ticket in the future he is having a laugh. The football will be the killer for any hopes he has of that.
I received an email today urging me to get along to the match tomorrow. I live 555 miles away and can’t manage to get there on this occasion. Stupidly, I will probably pay an extra tenner to watch on the stream. Call me out for having more money than sense when it comes to Charlton but please don’t question my support just because I’m not physically at The Valley.
Don't you run a holiday company? Do you not mail shot previous customers? Maybe some when they get your email think to themselves "but I told them at the time it was a once in a life time trip I could never afford again but they insist on sending me emails".
Don't you sit on the board of the Rust that regularly mail shots it's members?
Getting worked up by a mail shot seems a bit petty.
I do indeed run a holiday company. We employ a Marketing Exec and part of that job is to manage our email comms - we put loads of thought, time and effort into sending the right messages out to the right target audience on an ongoing basis because that's what works for our business and for the vast majority of our customers. They can unsubscribe/ opt out with one click if they no longer wish to hear from us. We spend several thousand pounds a year on a system that enables us to do this professionally because it is so important.
The Trust sends out a weekly email to members with links to latest articles on our website to keep members informed.
I'm not worked up by an individual mail shot but am sometimes frustrated at the lack of understanding of fans/ supporters in the tone of some of the club comms. I know they are trying hard.
But on a more positive note I've just gone to pay my tenner for tonight's stream and it came up as £0 payment so if that is somehow deliberate by the club - that's really appreciated - thank you if you're reading this. Let's hope it's worth it now!
Charged me - and I wasn’t even the one watching it.
My bitch about give away tickets. So Sandagaard is doing it again tonight. I am in the West upper stand where I have been a season ticket holder since it opend, and about to have my experience ruined and not just by Gillingham. Also buy the hordes and school children now around me and the adults who know nothing of Chatlton. If Sandagaard believes that any of this lot will buy a ticket in the future he is having a laugh. The football will be the killer for any hopes he has of that.
I was in the West Upper tonight, sat in the corner at the Jimmy Seed end of the stand. I'd bought my ticket before Xmas ahead of the originally scheduled date. Like you I was surrounded by schoolkids on a freebie. I must have been the only person for about four blocks who had paid to get in.
In defence of the schoolkids I thought they were good value. They were singing away in support of Charlton and didnt seem to lose interest. A win is a win and I hope some enjoyed it enough to want to come again.
Walked pass the ticket office at around 715 last night and there was not a single person getting a ticket. Thats the damage of a saturated ticket dump exercise.
Walked pass the ticket office at around 715 last night and there was not a single person getting a ticket. Thats the damage of a saturated ticket dump exercise.
To be fair it’s also a consequence of print at home, the price hike before kick-off and the low interest in the game.
Walked pass the ticket office at around 715 last night and there was not a single person getting a ticket. Thats the damage of a saturated ticket dump exercise.
To be fair it’s also a consequence of print at home, the price hike before kick-off and the low interest in the game.
My bitch about give away tickets. So Sandagaard is doing it again tonight. I am in the West upper stand where I have been a season ticket holder since it opend, and about to have my experience ruined and not just by Gillingham. Also buy the hordes and school children now around me and the adults who know nothing of Chatlton. If Sandagaard believes that any of this lot will buy a ticket in the future he is having a laugh. The football will be the killer for any hopes he has of that.
I was in the west upper in my season ticket seat last night.
There were two groups of young teenagers in the block.
The group of 12 nearest to me were about 13/14 and hardly watched the game. Lots of selfies, standing up and changing seats/rows. 3 were vaping.
Absolutely pointless giving them tickets. They didn't contribute to the atmosphere.
My bitch about give away tickets. So Sandagaard is doing it again tonight. I am in the West upper stand where I have been a season ticket holder since it opend, and about to have my experience ruined and not just by Gillingham. Also buy the hordes and school children now around me and the adults who know nothing of Chatlton. If Sandagaard believes that any of this lot will buy a ticket in the future he is having a laugh. The football will be the killer for any hopes he has of that.
The group of 12 nearest to me were about 13/14 and hardly watched the game. Lots of selfies, standing up and changing seats/rows. 3 were vaping.
Absolutely pointless giving them tickets. They didn't contribute to the atmosphere.
Dunno, the smoke machine sounds fun.. ask them to bring some lasers next time too.
Comments
No idea if anyone would have gone but a little more foresight by CAFC would at least have offered a chance of some attendance.
only at Charlton could we have an offer which is an increase on recent activity 🙄🤣
We'll have no common sense round here thank you very much.
"Get Tickets For Tomorrow Night's Game v Gillingham" with a button to buy a ticket
exactly one minute later;
"Make Sure You're Here For Tomorrow Night's Game v Gillingham" with a button to buy a ticket
Do their records not show I have a season ticket and have done so in the same seat for 30 years! I'm assuming the second email was to season ticket holders (although the button takes you to purchasing a ticket) so not sure why I got the first.
No doubt I'll be getting a 'where were you' email later in the week as I have a late meeting so highly unlikely I'll be at the game.
All becoming a little bizarre, do they really think anyone who wasn't going to go tomorrow night (regardless of reason) suddenly gets an email and will therefore go?
If it’s not relevant, you just ignore it or delete it. Takes up 2 seconds of your time. Of the dozens of emails you receive every day from companies that have your address, how many are fully relevant to you? I don’t read hardly any of them but I’m not kicking off with Toby Carvery, Deliveroo and Forest Holidays. You wouldn’t scream incompetence receiving a menu email from a pub you ate in just two days ago?
Finding the near constant complaints, whinges, and opportunities to kick off about absolutely everything to do with Charlton on all aspects of social media utterly depressing.
Every entertainment venue or retailer that has my email sends me tons of emails I am not interested in (an example being the Supporters Trust in fact who's emails I never read but am not unhappy to receive). If I am annoyed by them I simply unsubscribe, that's why we have GDPR.
Do people really think the club has the man power to go through each email individually to tailor it to their individual person. Let's say that took 5 minutes per person across 10,000 season ticket holders = 830 man hours. Just not going to happen.
"The club need to communicate more"... "Don't communicate like that"... Zzzz.
Don't you sit on the board of the Rust that regularly mail shots it's members?
Getting worked up by a mail shot seems a bit petty.
The Trust sends out a weekly email to members with links to latest articles on our website to keep members informed.
I'm not worked up by an individual mail shot but am sometimes frustrated at the lack of understanding of fans/ supporters in the tone of some of the club comms. I know they are trying hard.
But on a more positive note I've just gone to pay my tenner for tonight's stream and it came up as £0 payment so if that is somehow deliberate by the club - that's really appreciated - thank you if you're reading this. Let's hope it's worth it now!
Also buy the hordes and school children now around me and the adults who know nothing of Chatlton.
If Sandagaard believes that any of this lot will buy a ticket in the future he is having a laugh.
The football will be the killer for any hopes he has of that.
In defence of the schoolkids I thought they were good value. They were singing away in support of Charlton and didnt seem to lose interest. A win is a win and I hope some enjoyed it enough to want to come again.
There were two groups of young teenagers in the block.
The group of 12 nearest to me were about 13/14 and hardly watched the game. Lots of selfies, standing up and changing seats/rows. 3 were vaping.
Absolutely pointless giving them tickets. They didn't contribute to the atmosphere.