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Provisional play off ticket plan

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  • letthegoodtimesroll
    letthegoodtimesroll Posts: 10,622
    edited May 2018
    paulie8290 said:

    Fortune 82nd Minute said:

    paulie8290 said:

    So when do they go on sale to non season ticket holders

    Tuesday.
    Cant belive for a game on Thursday the tickets dont go on sale to non season ticket holders till Tuesday.

    2 days for season ticket holders to sort their ones out and 3 days for the hoi pilloi seems reasonable to me

  • ElfsborgAddick
    ElfsborgAddick Posts: 29,072
    DA9 said:

    With a bank holiday and a game on Thursday, the club had no way of getting tickets out via the normal process/post due to time restrictions, neither would they have the staff or resources to manage the initial flood, or the queue for 16000+ collections on Thursday, I think it’s a good decision (despite the admin fee from ticketmaster)
    Damned if they do, damned if they dont, would like to know others views on how else they should have done it?

    Start selling tickets like Shrewsbury, that would be a good start.

    All they have done is complicate things.
  • Dansk_Red
    Dansk_Red Posts: 5,728
    The only problem I had was buying the empty seat next to mine as the rows are not number. Other than that very simple.
  • Chris_from_Sidcup
    Chris_from_Sidcup Posts: 36,024
    ElfsborgAddick said:

    DA9 said:

    With a bank holiday and a game on Thursday, the club had no way of getting tickets out via the normal process/post due to time restrictions, neither would they have the staff or resources to manage the initial flood, or the queue for 16000+ collections on Thursday, I think it’s a good decision (despite the admin fee from ticketmaster)
    Damned if they do, damned if they dont, would like to know others views on how else they should have done it?

    Start selling tickets like Shrewsbury, that would be a good start.

    All they have done is complicate things.
    How do they sell them then?
  • Charltonparklane
    Charltonparklane Posts: 5,786
    Baldybonce said:

    ElfsborgAddick said:

    https://www.shrewsburytown.com/news/2018/may/playoff-semi-final-home-tickets-details/

    The simple way. Why can we not do this?

    'cos we are customers.
    In the how to page it elaborates highly' fans'

    It's mentioned every sentence, a bit of a pointing out what was wrong for the last two years.
    The club or someone recognises is the fact now.

    Need to move on and forget
  • E_cafc
    E_cafc Posts: 2,617
    Will give it a bash on Tuesday when they go on general sale. If too much grief will just rock and roll down to The Valley on Thursday afternoon and pick one up over the counter. No stress required! Anyone know if the Kat tax still applies to buying them on Thursday?
  • AddicksAddict
    AddicksAddict Posts: 15,794
    SoundAsa£ said:

    DA9 said:

    Set up a new hotmail account?

    A lot of this procedure relies upon you being computer literate. I wouldn’t have a clue how to set up a hotmail account and I don’t really want one.
    I already have 3 email accounts. It seems like you have to jump through a lot of computer hoops stuff that people of my generation find hard to deal with and quite frankly don’t trust.
    For one, I have no idea what my customer number is, so how can I find that out.? Without that I don’t have a chance on line right from the get go.
    Since I left SE London I haven’t had a season ticket for several years and now live a long way from The Valley.
    I just want to rock up at The Valley around Thursday lunchtime and buy a ticket or get a pal (who lives in Eltham) to get me one sometime during the week, why can’t that be done.....what could be more simple?
    @SoundAsa£ I'm probably going down to The Valley on 9am on Thursday, if you've not found anyone to get you a ticket, let me know and I'll get you one, too.
  • DA9
    DA9 Posts: 11,091
    edited May 2018
    ElfsborgAddick said:

    DA9 said:

    With a bank holiday and a game on Thursday, the club had no way of getting tickets out via the normal process/post due to time restrictions, neither would they have the staff or resources to manage the initial flood, or the queue for 16000+ collections on Thursday, I think it’s a good decision (despite the admin fee from ticketmaster)
    Damned if they do, damned if they dont, would like to know others views on how else they should have done it?

    Start selling tickets like Shrewsbury, that would be a good start.

    All they have done is complicate things.
    Shrewsbury have the advantage of 2 extra days to get out in the post, our game is too tight a deadline, and if everyone reserved and collected on the night, the queues would be horrendous
  • Crusty54
    Crusty54 Posts: 3,232
    rememberbillybonds said:

    I have registered. When logged in it says my account number and name. But get screen I am not eligible. I used registration number club gave me. C
    Big cock up by someone.

    You I fear.

    You have to follow the instructions carefully to get to the right screen to enter your name and number,
  • BigRedEvil
    BigRedEvil Posts: 11,071
    Followed the instructions on the o\s linked mine and another season ticket and bought both. It's easy to link but you need to send a request in order to manager their tickets.
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  • Jon_CAFC_
    Jon_CAFC_ Posts: 563
    E-cafc said:

    Will give it a bash on Tuesday when they go on general sale. If too much grief will just rock and roll down to The Valley on Thursday afternoon and pick one up over the counter. No stress required! Anyone know if the Kat tax still applies to buying them on Thursday?

    It’s now two chips tone tax
  • Chippycafc
    Chippycafc Posts: 14,150
    I was pissed off as Thursday will be the 2nd home game I will miss in 20 years...Glad I am not going through this fiasco now...I don't trust the post have BHM in between and would mean I would have had to take a day off from where I live to guarantee a ticket....shambles....this will put a lot of people off.
  • Covered End
    Covered End Posts: 52,013
    SoundAsa£ said:

    DA9 said:

    Set up a new hotmail account?

    A lot of this procedure relies upon you being computer literate. I wouldn’t have a clue how to set up a hotmail account and I don’t really want one.
    I already have 3 email accounts. It seems like you have to jump through a lot of computer hoops stuff that people of my generation find hard to deal with and quite frankly don’t trust.
    For one, I have no idea what my customer number is, so how can I find that out.? Without that I don’t have a chance on line right from the get go.
    Since I left SE London I haven’t had a season ticket for several years and now live a long way from The Valley.
    I just want to rock up at The Valley around Thursday lunchtime and buy a ticket or get a pal (who lives in Eltham) to get me one sometime during the week, why can’t that be done.....what could be more simple?
    You can just rock up at The Valley around Thursday lunchtime and buy a ticket.
    The club have made this patently clear.
    If you don't read what the club has said, it's hardly the clubs fault is it ?
  • Covered End
    Covered End Posts: 52,013
    ElfsborgAddick said:

    https://www.shrewsburytown.com/news/2018/may/playoff-semi-final-home-tickets-details/

    The simple way. Why can we not do this?

    Because we've got double the support.
  • Chippycafc
    Chippycafc Posts: 14,150
    Would be a lot easier if you were allocated a "free" play off ticket in your season ticket book in the event if we make it again in the future.
  • Chippycafc
    Chippycafc Posts: 14,150
    Season ticket card I meant obviously.
  • killerandflash
    killerandflash Posts: 69,857
    Pretty straight forward really.

    Not entirely sure why there wasn't the option to just buy online using the usual ticketing system as well, as I've previously bought tickets that way before, to print at home. I guess the club's system isn't set up to deal with giving ST holders their actual seat only.
  • Covered End
    Covered End Posts: 52,013
    ElfsborgAddick said:

    DA9 said:

    With a bank holiday and a game on Thursday, the club had no way of getting tickets out via the normal process/post due to time restrictions, neither would they have the staff or resources to manage the initial flood, or the queue for 16000+ collections on Thursday, I think it’s a good decision (despite the admin fee from ticketmaster)
    Damned if they do, damned if they dont, would like to know others views on how else they should have done it?

    Start selling tickets like Shrewsbury, that would be a good start.

    All they have done is complicate things.
    You're not even going, stop moaning :wink:
  • ElfsborgAddick
    ElfsborgAddick Posts: 29,072
    Covered End said:

    ElfsborgAddick said:

    DA9 said:

    With a bank holiday and a game on Thursday, the club had no way of getting tickets out via the normal process/post due to time restrictions, neither would they have the staff or resources to manage the initial flood, or the queue for 16000+ collections on Thursday, I think it’s a good decision (despite the admin fee from ticketmaster)
    Damned if they do, damned if they dont, would like to know others views on how else they should have done it?

    Start selling tickets like Shrewsbury, that would be a good start.

    All they have done is complicate things.
    You're not even going, stop moaning :wink:
    I'll leave that to the Wemberlee arrangements then.
  • Covered End
    Covered End Posts: 52,013
    edited May 2018
    The vast majority of the queries and complaints on this thread, is because fans have either not read the instructions at all or not read them properly.

    The club has comprehensively laid out the procedures, including being able to phone up rather than use IT.

    The main issue is if people don't have a printer, but the club have even offered to print them out, although not on the match day (understandably).

    I respectively suggest that anyone having problems reread the instructions on the official site.

    A couple of my mates had issues because they hadn't read the instructions properly. When they did it was straightforward.

    Ok there will be some people with genuine problems, but once again the club have given helplines to call.

    The ticketing has been a shambles at times under this ownership, but on this occasion I believe they have done the right thing.

    Considering the time constraints of having to sell home tickets, away tickets and S/T's today, it was the right thing to do and please don't blame the club, if you can't be bothered to read the instructions or ring the helplines given.

    Let's try and enjoy ourselves, we deserve it.
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  • ElfsborgAddick
    ElfsborgAddick Posts: 29,072
    Covered End said:

    ElfsborgAddick said:

    https://www.shrewsburytown.com/news/2018/may/playoff-semi-final-home-tickets-details/

    The simple way. Why can we not do this?

    Because we've got double the support.
    Disagree entirely.

    We could have started selling tickets today. If that was not possible we start selling from 9am Monday and do a 12 hour day.
  • DA9
    DA9 Posts: 11,091
    ElfsborgAddick said:

    Covered End said:

    ElfsborgAddick said:

    https://www.shrewsburytown.com/news/2018/may/playoff-semi-final-home-tickets-details/

    The simple way. Why can we not do this?

    Because we've got double the support.
    Disagree entirely.

    We could have started selling tickets today. If that was not possible we start selling from 9am Monday and do a 12 hour day.
    You really think RD was going to pay staff overtime for working a bank holiday?
  • hoof_it_up_to_benty
    hoof_it_up_to_benty Posts: 22,450
    Do we need to print tickets? I'm assuming they can read the barcode from a smartphone?
  • DA9
    DA9 Posts: 11,091
    hoof_it_up_to_benty said:

    Do we need to print tickets? I'm assuming they can read the barcode from a smartphone?

    Yes, you can use your smartphone
  • Covered End
    Covered End Posts: 52,013
    ElfsborgAddick said:

    Covered End said:

    ElfsborgAddick said:

    https://www.shrewsburytown.com/news/2018/may/playoff-semi-final-home-tickets-details/

    The simple way. Why can we not do this?

    Because we've got double the support.
    Disagree entirely.

    We could have started selling tickets today. If that was not possible we start selling from 9am Monday and do a 12 hour day.
    We are selling today !
  • Covered End
    Covered End Posts: 52,013
    hoof_it_up_to_benty said:

    Do we need to print tickets? I'm assuming they can read the barcode from a smartphone?

    The instructions quite clearly say you can scan your phone at the turnstile.
  • hoof_it_up_to_benty
    hoof_it_up_to_benty Posts: 22,450
    Covered End said:

    hoof_it_up_to_benty said:

    Do we need to print tickets? I'm assuming they can read the barcode from a smartphone?

    The instructions quite clearly say you can scan your phone at the turnstile.
    I obviously haven't read them!
  • Chris_from_Sidcup
    Chris_from_Sidcup Posts: 36,024
    ElfsborgAddick said:

    Covered End said:

    ElfsborgAddick said:

    https://www.shrewsburytown.com/news/2018/may/playoff-semi-final-home-tickets-details/

    The simple way. Why can we not do this?

    Because we've got double the support.
    Disagree entirely.

    We could have started selling tickets today. If that was not possible we start selling from 9am Monday and do a 12 hour day.
    In the first 2 days of sales Shrewsbury are selling to ST holders only, what's that? 3k? I doubt many more.
    Their biggest crowd all season was just over 8k and i assume that was when an away side took 1500-2000 fans.
    Plus as DA9 says they've a) known for weeks when they were going to be playing and b) have extra days to sell tickets
  • moutuakilla
    moutuakilla Posts: 7,569
    Very easy to do once I found 'reserved seats' on the drop down menu. Probably was a way to not pay two transaction fees....

    Now I just need to decide who I am going to invite along on the 12 other tickets we can get
  • clb74
    clb74 Posts: 10,824
    ElfsborgAddick said:

    Covered End said:

    ElfsborgAddick said:

    https://www.shrewsburytown.com/news/2018/may/playoff-semi-final-home-tickets-details/

    The simple way. Why can we not do this?

    Because we've got double the support.
    Disagree entirely.

    We could have started selling tickets today. If that was not possible we start selling from 9am Monday and do a 12 hour day.
    WUM

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