Chelsea [H] Ticket information - on sale from Wed 2pm

AFKABartram said:

That’s a pretty disappointing figure given how few seats are currently shown as available 

I thought that was a cracking figure - assuming it doesn't inc the Chelsea 3k - fully expect a sell out now

Bit confused - i bought 2 Tickets in phase 2, and now I it is saying I am not allowed to get any more, even though I have 100 loyalty points

superclive98 said:

JoshCAFC said:

Bit confused - i bought 2 Tickets in phase 2, and now I it is saying I am not allowed to get any more, even though I have 100 loyalty points

You don't get a new allowance at each phase.

Oh okay, thanks for the clarification 

superclive98 said:

JoshCAFC said:

Bit confused - i bought 2 Tickets in phase 2, and now I it is saying I am not allowed to get any more, even though I have 100 loyalty points

You don't get a new allowance at each phase.

So once you have your two tickets that's your lot, regardless of availability?   Surely not.

Henry Irving said:

bobmunro said:

Everybody is accessing the same ticketing system yet some are finding it easy and some are finding it difficult. That would perhaps indicate a user issue rather than a system issue. Either that or interpreting the instructions is leading to confusion. 

I think that

1.  People aren't accessing the TICKET part of the site or at least not registering/login in to it.

2. The site isn't always intuitive. It sometimes tells you whats wrong without making it obvious how to resolve it.

If you've used it before you can work it out but it's not always obvious.

I'm in my 60s, OK but not brilliant with IT and have little or no patience with websites. I got my tickets without a problem but I get why others are struggling.

Yes, it is user error but websites should take that into account and be obvious to use.

Good post.

I think that the problem with many apps and websites is that they are designed by the under 30s who have a certain way of thinking how things should be set out.

They should do like a good board game rulebook does before going to print. They get groups of people to play, give them the rule book and observe (without helping) to see how they interpret it. Then they iron out any misunderstandings before printing it. 

Charlton could simply invite some fans who aren’t tech savvy to come to the club and test it as a pre-phase 1 stage.

Mate had an absolute nightmare the other day getting pre general sale tickets for him and his son. Hours on hold, even travelled to the ground whilst on hold, to be told they won't sell tickets at the counter. Then trouble linking their fan numbers even though he's always paid for both ST's and their fan numbers are under the same account. I had grief simply renewing my ST this year and ended up with a new fan number and account in the end.
I suspect the system is not fit for purpose rather than staff incompetence. 

Thanks Clive I only read that to the bit regarding season tickets before 

They will probably take the downtime to sort out all/any remaining ST holder who bought tickets elsewhere when they couldn’t figure out how to buy their own my guess is there probably won’t be many of them so then it comes down to how quick the comms team are in putting out the message that the tickets are now back on sale. As long as they’ve don’t have to count how many have already been sold that should be pretty quick I would have thought