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After the Millwall game - club reply to CAST p34, further CAST response p45
Comments
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Off_it said:
The continued silence from the club on this is quite baffling.shirty5 said:
Good article and covers it all. When I did finally get a response to my email on last Thursday, I told them in my view with the lack of communication how it should have been handled and in response they would be taken onboard for future referenceAirman Brown said:
Still no statement on the website and I have now got to stage that won’t happen
Is it that they genuinely think there was no issue with anything that happened?
Is it that they're in the process of reviewing and putting together a more detailed response?
Is it that they just can't handle "bad news" and have chosen to put their head in the sand?
Or is it that they just dont care?
The longer the silence the bigger the issue for me. Anyone can make a call that is proven to be questionable, at best. If that happens you hold your hands up and apologise for any inconvenience, and explain why you did what you did if need be.
But ignoring your customer/fan base is never a good thing.
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Like others, contacted the club last week and still no response back.0
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The Trust should be saying to the club, privately if not publicly, that response is not good enough. Perhaps it has?
The other option is a formal complaint to the stadium licensing authority, Greenwich.
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I think we are fast approaching this option with the club still silent.Airman Brown said:The Trust should be saying to the club, privately if not publicly, that response is not good enough. Perhaps it has?
The other option is a formal complaint to the stadium licensing authority, Greenwich.
The Sports Ground Safety Authority is the relevant regulatory authority behind local councils;
"The SGSA has two regulatory duties: to licence the Premier League, EFL and international football grounds, and oversee local authorities in safety certification"
https://sgsa.org.uk/regulatory-support/local-authority-oversight/
Even the SGSA stewarding guidance at https://www.gov.uk/government/publications/sports-grounds-safety-authority-stewarding-factsheets/sgsa-stewarding-factsheet-1-overview indicates CAFC may be coming up short;"Background
Safety management seeks to ensure that all people present at an event not only are safe but also that they should have sufficient confidence in the safety management operation to feel safe.
No matter how basic or sophisticated the venue, or how technologically advanced the safety systems in place — CCTV coverage, communications network, alarm systems and so on — it is the competency and capacity of the venue’s human resources that will ultimately determine the quality of the safety management operation. This includes:
- a senior executive with overall responsibility for safety
- a safety officer to plan and oversee the event day operation
- supervisory stewards to form a link in the chain of command between the safety officer and all other stewards
- stewards performing locational or functional roles
- a named individual with a responsibility for security
- event attendants carrying out non-safety-critical roles"
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The attitude of the club in the lack of response is very insulting, they are not coming out of this in a good light.They should have jumped on this the very next day after the game, and made some sort of announcement.13
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Club will say it was a police decision.
Police will say it was done after consultation with the club.
Neither police or the club wants to take the blame for what was a mighty cock up.
The most annoying thing for me is that something similar will happen next season when all that needs to be done is th keep the Millwall fans behind after the game just like Millwall do to us when we play at the Den.11 -
Now the Neanderthals have worked out that the gate wasn't locked, they may remember that for next year 🔒blackpool72 said:Club will say it was a police decision.
Police will say it was done after consultation with the club.
Neither police or the club wants to take the blame for what was a mighty cock up.
The most annoying thing for me is that something similar will happen next season when all that needs to be done is th keep the Millwall fans behind after the game just like Millwall do to us when we play at the Den.2 -
I agree, but the footage does not make it appear like a group of Millwall fans stormed through the gate. With both sets of fans throwing a mettle object, it does not look.CaptainRobbo said:
Now the Neanderthals have worked out that the gate wasn't locked, they may remember that for next year 🔒blackpool72 said:Club will say it was a police decision.
Police will say it was done after consultation with the club.
Neither police or the club wants to take the blame for what was a mighty cock up.
The most annoying thing for me is that something similar will happen next season when all that needs to be done is th keep the Millwall fans behind after the game just like Millwall do to us when we play at the Den.
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I wonder if or when we will hear the results of the half arsed Charlton fans survey which was sent after CAST's statement. I wrote to club fans email as advised last Thursday...Nothing ! Wrote this Tuesday first thing asking for a reply to my email.... Again Nothing !
CAST are the official supporters club so they should be on the clubs case and asking for a meeting and following this up... Likewise the two fan advisers, I might have missed what they have done, but likewise challenging the club.
The Club, SMT, Comms have collectively taken a vow of silence and let Charlton fans down, before, during and AFTER...This wall of silence to us fans, is highly irresponsible & insultating, with fans raising legimate safety issues and being attacked inside the home area of the ground and seeking reassurances that this will not happened again. I'm staggered that there has been ZERO.10 -
Another day dawns. Will today be the day the vow of silence is broken I wonder?1
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Surely there will be something in the programme on SatUrfa’s.0
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Saturday!!!0
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Ultimately it is the level of customer service you get everywhere in today's world. Nobody will admit fault, nobody will apologise, nobody will stand up and say "here's what went wrong", neither will they say what will actually be done to alleviate the problem - "lessons will be earned", "steps will be taken" - but there will be no decision made in the here and now. The can will be kicked down the road, after all, when the fixture comes up next year, someone else might be in charge, so well paid executives won't need to actually earn their wages because someone else will be paying them at the next stop on the merry-go-round.
The irony is, that virtually everyone in the real world actually admires someone who puts their head above the parapet and says "Yes, it was me, it was my fault. I made a mistake, I am totally aware of what that mistake was, and next time we will do A, B and C to make sure that doesn't re-occur".19 -
How often are, the police investigated and no one is ever bought to book for mistakes and negligence.Hillsborough,the grooming gangs in the North of England.Yet if a prison warder has it off with an in mate,they get put in prison(rightly so) ,be responsible for ignoring hundreds of complaints about child prostitution by asians,thats fine,we wont bother with this .Millwall v Charlton was an absolute disgrace,I still cant get my head round the supposed 295 officers on duty.What did that cost double time probably £40. per hour,5 hours per person minimum,£60,000 plus dozens of vans and horses,etc,cant see the final bill being far short of 100k.This was literally for 3 hours work as from 3pm to 5pm what did they do,other than some of them watched the game.This is out of tax payers money,and a supposedly under staffed under funded police force,ridiculous.0
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Nowadays anyone who puts there head above the parapet is likely to get sacked or sued.Algarveaddick said:Ultimately it is the level of customer service you get everywhere in today's world. Nobody will admit fault, nobody will apologise, nobody will stand up and say "here's what went wrong", neither will they say what will actually be done to alleviate the problem - "lessons will be earned", "steps will be taken" - but there will be no decision made in the here and now. The can will be kicked down the road, after all, when the fixture comes up next year, someone else might be in charge, so well paid executives won't need to actually earn their wages because someone else will be paying them at the next stop on the merry-go-round.
The irony is, that virtually everyone in the real world actually admires someone who puts their head above the parapet and says "Yes, it was me, it was my fault. I made a mistake, I am totally aware of what that mistake was, and next time we will do A, B and C to make sure that doesn't re-occur".0 -
Look on the bright side, we might get relegated and not have to play them next season!blackpool72 said:Club will say it was a police decision.
Police will say it was done after consultation with the club.
Neither police or the club wants to take the blame for what was a mighty cock up.
The most annoying thing for me is that something similar will happen next season when all that needs to be done is th keep the Millwall fans behind after the game just like Millwall do to us when we play at the Den.2 -
An interesting point about police overtime. They like to think of themselves as professionals but what other professional body pays overtime? It is in their interest to draw out events like crowd management for as long as possible to maximise the extra bunce.thickandthin63 said:How often are, the police investigated and no one is ever bought to book for mistakes and negligence.Hillsborough,the grooming gangs in the North of England.Yet if a prison warder has it off with an in mate,they get put in prison(rightly so) ,be responsible for ignoring hundreds of complaints about child prostitution by asians,thats fine,we wont bother with this .Millwall v Charlton was an absolute disgrace,I still cant get my head round the supposed 295 officers on duty.What did that cost double time probably £40. per hour,5 hours per person minimum,£60,000 plus dozens of vans and horses,etc,cant see the final bill being far short of 100k.This was literally for 3 hours work as from 3pm to 5pm what did they do,other than some of them watched the game.This is out of tax payers money,and a supposedly under staffed under funded police force,ridiculous.1 -
There will be no response of any substance from any quarter. The issue will fade in the memory and those with authority to do so will make the same (secret) stupid decisions in the future.4
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Wasn't aware the club's comms team was run by Patrick O'Merta.1
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This is exactly why infrastructure and processes and standard operating procedures exist, so that the personnel and their attitudes may come and go but the organisation carries on operating, reliably and safely. I fear we don't have that integrity of process behind the scenes, off the pitch, and it is being exposed. Hopefully not. We already know Millwall is rotten, and the police, despite many reports and kicks up the bum, but i really don't want to find out our club is rotten too.Algarveaddick said:Ultimately it is the level of customer service you get everywhere in today's world. Nobody will admit fault, nobody will apologise, nobody will stand up and say "here's what went wrong", neither will they say what will actually be done to alleviate the problem - "lessons will be earned", "steps will be taken" - but there will be no decision made in the here and now. The can will be kicked down the road, after all, when the fixture comes up next year, someone else might be in charge, so well paid executives won't need to actually earn their wages because someone else will be paying them at the next stop on the merry-go-round.
The irony is, that virtually everyone in the real world actually admires someone who puts their head above the parapet and says "Yes, it was me, it was my fault. I made a mistake, I am totally aware of what that mistake was, and next time we will do A, B and C to make sure that doesn't re-occur".0 - Sponsored links:
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The "system" is rotten SA.swords_alive said:
This is exactly why infrastructure and processes and standard operating procedures exist, so that the personnel and their attitudes may come and go but the organisation carries on operating, reliably and safely. I fear we don't have that integrity of process behind the scenes, off the pitch, and it is being exposed. Hopefully not. We already know Millwall is rotten, and the police, despite many reports and kicks up the bum, but i really don't want to find out our club is rotten too.Algarveaddick said:Ultimately it is the level of customer service you get everywhere in today's world. Nobody will admit fault, nobody will apologise, nobody will stand up and say "here's what went wrong", neither will they say what will actually be done to alleviate the problem - "lessons will be earned", "steps will be taken" - but there will be no decision made in the here and now. The can will be kicked down the road, after all, when the fixture comes up next year, someone else might be in charge, so well paid executives won't need to actually earn their wages because someone else will be paying them at the next stop on the merry-go-round.
The irony is, that virtually everyone in the real world actually admires someone who puts their head above the parapet and says "Yes, it was me, it was my fault. I made a mistake, I am totally aware of what that mistake was, and next time we will do A, B and C to make sure that doesn't re-occur".0 -
Thereby hangs the problem. They would be a hero to me.CaptainRobbo said:
Nowadays anyone who puts there head above the parapet is likely to get sacked or sued.Algarveaddick said:Ultimately it is the level of customer service you get everywhere in today's world. Nobody will admit fault, nobody will apologise, nobody will stand up and say "here's what went wrong", neither will they say what will actually be done to alleviate the problem - "lessons will be earned", "steps will be taken" - but there will be no decision made in the here and now. The can will be kicked down the road, after all, when the fixture comes up next year, someone else might be in charge, so well paid executives won't need to actually earn their wages because someone else will be paying them at the next stop on the merry-go-round.
The irony is, that virtually everyone in the real world actually admires someone who puts their head above the parapet and says "Yes, it was me, it was my fault. I made a mistake, I am totally aware of what that mistake was, and next time we will do A, B and C to make sure that doesn't re-occur".1 -
Not strictly true.Algarveaddick said:Ultimately it is the level of customer service you get everywhere in today's world. Nobody will admit fault, nobody will apologise, nobody will stand up and say "here's what went wrong", neither will they say what will actually be done to alleviate the problem - "lessons will be earned", "steps will be taken" - but there will be no decision made in the here and now. The can will be kicked down the road, after all, when the fixture comes up next year, someone else might be in charge, so well paid executives won't need to actually earn their wages because someone else will be paying them at the next stop on the merry-go-round.
The irony is, that virtually everyone in the real world actually admires someone who puts their head above the parapet and says "Yes, it was me, it was my fault. I made a mistake, I am totally aware of what that mistake was, and next time we will do A, B and C to make sure that doesn't re-occur".
This is an extract of an email I sent to a client yesterday when my team fucked something up while I was away on holiday.
Unfortunately, it appears that having received the information from your team, a number of issues at our end meant that we were late in providing you with the draft [redacted] for your approval. We have addressed these issues internally, but I would like to take this opportunity to apologise to you and the team at {redacted] for any inconvenience or disruption this may have caused. We will ensure that all future [redacted] are reviewed, and responses are sent to the {redacted] team within the previously agreed parameters.
And in saying "we have addressed these issues" I meant I've given the people responsible a bloody good talking to.
It can be done.5 -
Just a slight tweak I would have made D...Off_it said:
Not strictly true.Algarveaddick said:Ultimately it is the level of customer service you get everywhere in today's world. Nobody will admit fault, nobody will apologise, nobody will stand up and say "here's what went wrong", neither will they say what will actually be done to alleviate the problem - "lessons will be earned", "steps will be taken" - but there will be no decision made in the here and now. The can will be kicked down the road, after all, when the fixture comes up next year, someone else might be in charge, so well paid executives won't need to actually earn their wages because someone else will be paying them at the next stop on the merry-go-round.
The irony is, that virtually everyone in the real world actually admires someone who puts their head above the parapet and says "Yes, it was me, it was my fault. I made a mistake, I am totally aware of what that mistake was, and next time we will do A, B and C to make sure that doesn't re-occur".
This is an extract of an email I sent to a client yesterday when my team fucked something up while I was away on holiday.
Unfortunately, it appears that having received the information from your team, a number of issues at our end meant that we were late in providing you with the draft [redacted] for your approval. We have addressed these issues internally, but I would like to take this opportunity to apologise to you and the team at {redacted] for any inconvenience or disruption this may have caused. We will ensure that all future [redacted] are reviewed, and responses are sent to the {redacted] team within the previously agreed parameters. I have personally kicked the idiot responsible right up the jacksy, and he/she is making the tea for the whole team all day, every day for a week while wearing clown shoes.
And in saying "we have addressed these issues" I meant I've given the people responsible a bloody good talking to.
It can be done.
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The club aren’t going to say anything.What I’ve seen from here a couple of so called Charlton fans wound them up and thus the gate broke and escalated.
Some people not all had a longer walk back ..0 -
As from Mr Warriick below it appears we won’t be hearing anything until the 16th October
Not acceptable
https://www.charltonafc.com/news/supporter-forum-set-october-16th
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I’m sure the people affected will be delighted that the club is going to talk to a selected group on October 16th. More can-kicking.21
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Algarveaddick said:
Just a slight tweak I would have made D...Off_it said:
Not strictly true.Algarveaddick said:Ultimately it is the level of customer service you get everywhere in today's world. Nobody will admit fault, nobody will apologise, nobody will stand up and say "here's what went wrong", neither will they say what will actually be done to alleviate the problem - "lessons will be earned", "steps will be taken" - but there will be no decision made in the here and now. The can will be kicked down the road, after all, when the fixture comes up next year, someone else might be in charge, so well paid executives won't need to actually earn their wages because someone else will be paying them at the next stop on the merry-go-round.
The irony is, that virtually everyone in the real world actually admires someone who puts their head above the parapet and says "Yes, it was me, it was my fault. I made a mistake, I am totally aware of what that mistake was, and next time we will do A, B and C to make sure that doesn't re-occur".
This is an extract of an email I sent to a client yesterday when my team fucked something up while I was away on holiday.
Unfortunately, it appears that having received the information from your team, a number of issues at our end meant that we were late in providing you with the draft [redacted] for your approval. We have addressed these issues internally, but I would like to take this opportunity to apologise to you and the team at {redacted] for any inconvenience or disruption this may have caused. We will ensure that all future [redacted] are reviewed, and responses are sent to the {redacted] team within the previously agreed parameters. I have personally kicked the idiot responsible right up the jacksy, and he/she is making the tea for the whole team all day, every day for a week while wearing clown shoes.
And in saying "we have addressed these issues" I meant I've given the people responsible a bloody good talking to.
It can be done.
Or...."Soz n that for last week's fuck up - I'd had 12 pints of Pride for lunch. We've addressed this issue internally and it's been agreed that I won't come back from lunch in future. Cheers D"5 -
Thank you. :-)Algarveaddick said:
Thereby hangs the problem. They would be a hero to me.CaptainRobbo said:
Nowadays anyone who puts there head above the parapet is likely to get sacked or sued.Algarveaddick said:Ultimately it is the level of customer service you get everywhere in today's world. Nobody will admit fault, nobody will apologise, nobody will stand up and say "here's what went wrong", neither will they say what will actually be done to alleviate the problem - "lessons will be earned", "steps will be taken" - but there will be no decision made in the here and now. The can will be kicked down the road, after all, when the fixture comes up next year, someone else might be in charge, so well paid executives won't need to actually earn their wages because someone else will be paying them at the next stop on the merry-go-round.
The irony is, that virtually everyone in the real world actually admires someone who puts their head above the parapet and says "Yes, it was me, it was my fault. I made a mistake, I am totally aware of what that mistake was, and next time we will do A, B and C to make sure that doesn't re-occur".1 -
I would hate getting that. The phrase "apologise for ANY inconvenience caused" winds me up no end. Of course there was inconvenience - it should say "the" not "any". It's a train service thing. Of course there was inconvenience.Off_it said:
Not strictly true.Algarveaddick said:Ultimately it is the level of customer service you get everywhere in today's world. Nobody will admit fault, nobody will apologise, nobody will stand up and say "here's what went wrong", neither will they say what will actually be done to alleviate the problem - "lessons will be earned", "steps will be taken" - but there will be no decision made in the here and now. The can will be kicked down the road, after all, when the fixture comes up next year, someone else might be in charge, so well paid executives won't need to actually earn their wages because someone else will be paying them at the next stop on the merry-go-round.
The irony is, that virtually everyone in the real world actually admires someone who puts their head above the parapet and says "Yes, it was me, it was my fault. I made a mistake, I am totally aware of what that mistake was, and next time we will do A, B and C to make sure that doesn't re-occur".
This is an extract of an email I sent to a client yesterday when my team fucked something up while I was away on holiday.
Unfortunately, it appears that having received the information from your team, a number of issues at our end meant that we were late in providing you with the draft [redacted] for your approval. We have addressed these issues internally, but I would like to take this opportunity to apologise to you and the team at {redacted] for any inconvenience or disruption this may have caused. We will ensure that all future [redacted] are reviewed, and responses are sent to the {redacted] team within the previously agreed parameters.
And in saying "we have addressed these issues" I meant I've given the people responsible a bloody good talking to.
It can be done.2
