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The Best Advice You Were Ever Given

Back in the '80s I was a young union rep. Something had happened at work, I can't remember what, but I got vicariously angry on behalf of my members. I wrote a stinging letter to the head of personnel that was full of invective.

This wise old man took the time to explain to me about the importance of building relationships rather than attacking people. His particular advice on complaining in writing I thing is very useful: When you have finished writing your missive, read it again and take out the line that you are most proud of. That is invariably the one that will do the most damage.

I can't say that I have always used it, as some of you may know. But I do use it regularly and do think it's valuable.
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Roland Out Forever!