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Southeastern train disruption (franchise to be taken over by Govt p191)

15354565859208

Comments

  • JohnBoyUK said:

    Hmm, I put in a 1hr+ delay claim for the Tues - Fri and just realised the Mrs gave me a lift to work on the Wed morning. Haven't yet claimed for any of the journeys home which I should do.

    Thwow him to the ground, thenturion.

  • Wow, just got home to find a letter from Southeastern with £30 M&S vouchers enclosed. Not in respect of 'derailment week' surprisingly. This is some compo, in addition to the delay repay payout, for a 2 1/2 hour delay incurred at another time. Pains me to give Southeastern any credit but this is a nice unexpected gesture from them.
  • Apparently tree on line between New Eltham and Sidcup. Happy commuting guys and gals
  • Apparently tree on line between New Eltham and Sidcup. Happy commuting guys and gals

    FFS. Just read there's a collapsed slum on the Bexleyheath line.
    Nope. Felled tree at Charlton and at Erith. Bexleyheath line is fine.
  • Sidcup line cleared (of tree)
  • Am at Lewisham, nothing showing for the Sidcup line although they are saying it's open. They don't look like the my really know what's going on so have jumped on the Bexleyheath line which doesn't seem too bad.
  • Problem is with school run I miss the 8.53 so have to wait another half hour for the next one to Dartford

    Does your kids' school have a breakfast club? Where my boy goes it's £2 a day for the breakfast club and I drop him off at 8am
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  • Woke up to eight emails from Southeastern this morning saying that due to the disruption at the end of January (what with the derailed freight train etc), all my claims had been approved. I've now got £66.60 due back, for nine journeys' worth of claims!

    Not half bad. Took an age though.
  • I got about £66 , from my monthly from Albany Park to Waterloo. I'm ok with that, as still got to work. Curry and few pints on South Eastern.
  • You lot are easily bought, a little bit of compensation comes through your letterbox & it's all well done South Eastern, common prostitutes the lot of you ;-)

  • Well this is a new one. On the 1935 delayed gravesend train. Leaves Charing x at 2010. Gets to sidcup and the very nice driver regretfully announces that the services is being terminated due to late running. In other words, we're really late so just fuck off! But don't worry there's another train five minutes behind us. Oh well that's ok then. Absolute tossers.
  • Well this is a new one. On the 1935 delayed gravesend train. Leaves Charing x at 2010. Gets to sidcup and the very nice driver regretfully announces that the services is being terminated due to late running. In other words, we're really late so just fuck off! But don't worry there's another train five minutes behind us. Oh well that's ok then. Absolute tossers.

    Buses do this too. They say they do it so they can get back to start point to ensure later services can run on time. Proper kick in the nuts when you're already running late.
  • I was on the 1750 from cannon Street. Made it just across the bridge when we stopped. About 10 minutes later the driver says that there's a points failure and we have to go back but there's a train in behind us. So we just sat there. In the mean time 3 Kent bound trains went past, driver come back on and says that he's annoyed as the radio isn't working in the cab and he has to go up the other end and drive us back to CS. 1820 we finally got back.

    Absolute shambles.
  • colthe3rd said:

    I was on the 1750 from cannon Street. Made it just across the bridge when we stopped. About 10 minutes later the driver says that there's a points failure and we have to go back but there's a train in behind us. So we just sat there. In the mean time 3 Kent bound trains went past, driver come back on and says that he's annoyed as the radio isn't working in the cab and he has to go up the other end and drive us back to CS. 1820 we finally got back.

    Absolute shambles.

    Guard of bagels honour, I trust?
  • colthe3rd said:

    I was on the 1750 from cannon Street. Made it just across the bridge when we stopped. About 10 minutes later the driver says that there's a points failure and we have to go back but there's a train in behind us. So we just sat there. In the mean time 3 Kent bound trains went past, driver come back on and says that he's annoyed as the radio isn't working in the cab and he has to go up the other end and drive us back to CS. 1820 we finally got back.

    Absolute shambles.

    Sounds very similar to yesterday on the 17:31 from Charing Cross. It departed a bit late, which we were told by the prerecorded voice was due to 'congestion' and it then managed to get most of the way across Hungerford Bridge before it ground to a halt. After a good while there the driver announced (speaking through a pair of socks) something along the lines of signalling problems ahead. Again we sat there in silence before more mumbles from the driver saying we were going back to Charing Cross. Turns out that one of their trains had broken down, somehow blocking three tracks. Chaos reined back at Charing Cross. More of that impeccable customer service from Southeastern Apologizes.
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  • Going back to the 'derailment week'. I've now had all my delay repays confirmed for that week. Without exception, for claims of 30-59 minutes and 60-119 minutes on Tues 24th (derailment day) through to Friday 27th Southeastern have doubled my payouts for every claim. My pro-rata season ticket cost is £90 a week and for that week I've had £100 back. Given that Southeastern's compensation amounts are formula-based anyone else claiming should expect to get their pro-rata weekly season ticket cost back. Figures are based on my delay repay claims being 5 x 60-119 minutes and 1 x 30-59 minutes.

    So even if you don't normally bother claiming I'd suggest its well worth it for that week.

    I put 4 various claims in, I got £38 back. Quite pleased with that, I wasn't really inconvenienced that much.
    I put four claims in also for the four days that week. They have also paid me £38 (19 each) for two days.

    Under the reply for each claim it says "We have already compensated you for the full cost of your ticket according to our 120 minute calculation and we will only compensate to the maximum value of the ticket, or days travel in season ticket terms." which I assume applies for each day, but seeing your experience, I wonder if any more is coming? Any ideas anyone?
  • Took me 112 minutes to get home on Tuesday night cos of a broken down train in front. One of the doors had actually fallen off.

    Now this morning we are having to take it one signal at a time through LB area. Currently sat outside the toolbox so a long way to go.

    I hate them more than Charlton.
  • Well this is a new one. On the 1935 delayed gravesend train. Leaves Charing x at 2010. Gets to sidcup and the very nice driver regretfully announces that the services is being terminated due to late running. In other words, we're really late so just fuck off! But don't worry there's another train five minutes behind us. Oh well that's ok then. Absolute tossers.

    Yeah means that if they keep the Service running it'll most likely be more than 30mins late meaning that passengers will be allowed to claim compensation for a late running Service - By cancelling it, they're protecting themselves... Pricks!!
  • Took me 112 minutes to get home on Tuesday night cos of a broken down train in front. One of the doors had actually fallen off.

    Now this morning we are having to take it one signal at a time through LB area. Currently sat outside the toolbox so a long way to go.

    I hate them more than Charlton.

    Have you got your feet on the seats?
  • Anyone looking to get home before Sunday id leave work now. They are fucked.
  • Left early for doc appt, train cancelled, next delayed, cancelled appt, wankers.
  • FFS. On my way to Lewisham now. AFKA, fancy a beer?
  • Seems ok at Lewisham. Sidcup line running on time, Hayes train was late though. Didn't check the other lines.
  • Seems ok at Lewisham. Sidcup line running on time, Hayes train was late though. Didn't check the other lines.

    You can always rely on Hayes.....

    :smile:
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