Attention: Please take a moment to consider our terms and conditions before posting.
Buy tickets at the ground? Club backtracks on £2.50 admin charge, retains £3 <2hrs pre-KO charge
Comments
-
Exactly. It's the 21st century. Buy online.seth plum said:
If you go to the ticket office on, say, the Tuesday before a (Saturday) match, buy in advance, they charge you an extra £2.50.Covered End said:
Is this correct ?seth plum said:
Except Charlton are charging more than face value for buying in advance.Covered End said:I thought most clubs charged more at the gate than buying in advance.
Unique.
Home tickets - If you buy online (presuming it works) you don't pay extra, unless you are calling the £1 postal charge extra & it's fair enough that they don't lose money on the postage.
If you print your own ticket it costs nothing.
If you collect your ticket it costs nothing. No difference collecting or buying imo.
I presume everyone on here can work out how to buy online can't they ? (presuming it works).
Away tickets - buy online & pay the £1 postage.
It all seems pretty standard to me. No different to cricket or racing .
I'm all for getting the regime out, but this site is fast becoming a whinge fest.2 -
It's not fit for purpose.Covered End said:
Agreed, so buy online. Everyone reading this surely has the capability ?Henry Irving said:
£2.50 if you buy at the ticket officeCovered End said:
Is this correct ?seth plum said:
Except Charlton are charging more than face value for buying in advance.Covered End said:I thought most clubs charged more at the gate than buying in advance.
Unique.
Home tickets - If you buy online (presuming it works) you don't pay extra, unless you are calling the £1 postal charge extra & it's fair enough that they don't lose money on the postage.
If you print your own ticket it costs nothing.
If you collect your ticket it costs nothing. No difference collecting or buying imo.
I presume everyone on here can work out how to buy online can't they ? (presuming it works).
Away tickets - buy online & pay the £1 postage.
It all seems pretty standard to me. No different to cricket or racing .
I'm all for getting the regime out, but this site is fast becoming a whinge fest.
£3 extra per ticket plus £2.50 if you buy at 1.05pm on a Saturday. So a dad, mum and two kids pay an extra £14.50. Or they could try and buy on line while in the queue, hope the wi-fi and the ticket system is working, pick tickets on a phone when they don't know the stands well and hope they get four together.
Or a club with under 6k STs and likely to have 17k empty seats could just get a real human being to say "Yes, we'd love to sell you a ticket to see our team, where would you like to sit? no extra charge as we really want you to come back again and again".
And all this when we know the on-line booking system isn't fit for purpose.3 -
I don't think that's correct. There's no matchday increase in U18 tickets.Henry Irving said:
£2.50 if you buy at the ticket officeCovered End said:
Is this correct ?seth plum said:
Except Charlton are charging more than face value for buying in advance.Covered End said:I thought most clubs charged more at the gate than buying in advance.
Unique.
Home tickets - If you buy online (presuming it works) you don't pay extra, unless you are calling the £1 postal charge extra & it's fair enough that they don't lose money on the postage.
If you print your own ticket it costs nothing.
If you collect your ticket it costs nothing. No difference collecting or buying imo.
I presume everyone on here can work out how to buy online can't they ? (presuming it works).
Away tickets - buy online & pay the £1 postage.
It all seems pretty standard to me. No different to cricket or racing .
I'm all for getting the regime out, but this site is fast becoming a whinge fest.
£3 extra per ticket plus £2.50 if you buy at 1.05pm on a Saturday. So a dad, mum and two kids pay an extra £14.50. Or they could try and buy on line while in the queue, hope the wi-fi and the ticket system is working, pick tickets on a phone when they don't know the stands well and hope they get four together.
Or a club with under 6k STs and likely to have 17k empty seats could just get a real human being to say "Yes, we'd love to sell you a ticket to see our team, where would you like to sit? no extra charge as we really want you to come back again and again".
And all this when we know the on-line booking system isn't fit for purpose.
Do they really mean to charge a booking fee to people queuing up at the window on the day as well as the surcharge? I've never come across any club that charges a booking fee at the window and certainly not on a matchday.
0 -
Covered End said:
Agreed, so buy online. Everyone reading this surely has the capability ?Henry Irving said:
£2.50 if you buy at the ticket officeCovered End said:
Is this correct ?seth plum said:
Except Charlton are charging more than face value for buying in advance.Covered End said:I thought most clubs charged more at the gate than buying in advance.
Unique.
Home tickets - If you buy online (presuming it works) you don't pay extra, unless you are calling the £1 postal charge extra & it's fair enough that they don't lose money on the postage.
If you print your own ticket it costs nothing.
If you collect your ticket it costs nothing. No difference collecting or buying imo.
I presume everyone on here can work out how to buy online can't they ? (presuming it works).
Away tickets - buy online & pay the £1 postage.
It all seems pretty standard to me. No different to cricket or racing .
I'm all for getting the regime out, but this site is fast becoming a whinge fest.
£3 extra per ticket plus £2.50 if you buy at 1.05pm on a Saturday. So a dad, mum and two kids pay an extra £14.50. Or they could try and buy on line while in the queue, hope the wi-fi and the ticket system is working, pick tickets on a phone when they don't know the stands well and hope they get four together.
Or a club with under 6k STs and likely to have 17k empty seats could just get a real human being to say "Yes, we'd love to sell you a ticket to see our team, where would you like to sit? no extra charge as we really want you to come back again and again".
And all this when we know the on-line booking system isn't fit for purpose.0 -
That is quite a claim. For example an eleven year old might be reading this, but not have the other things needed to buy online like a credit or debit card.Covered End said:
Agreed, so buy online. Everyone reading this surely has the capability ?Henry Irving said:
£2.50 if you buy at the ticket officeCovered End said:
Is this correct ?seth plum said:
Except Charlton are charging more than face value for buying in advance.Covered End said:I thought most clubs charged more at the gate than buying in advance.
Unique.
Home tickets - If you buy online (presuming it works) you don't pay extra, unless you are calling the £1 postal charge extra & it's fair enough that they don't lose money on the postage.
If you print your own ticket it costs nothing.
If you collect your ticket it costs nothing. No difference collecting or buying imo.
I presume everyone on here can work out how to buy online can't they ? (presuming it works).
Away tickets - buy online & pay the £1 postage.
It all seems pretty standard to me. No different to cricket or racing .
I'm all for getting the regime out, but this site is fast becoming a whinge fest.
£3 extra per ticket plus £2.50 if you buy at 1.05pm on a Saturday. So a dad, mum and two kids pay an extra £14.50. Or they could try and buy on line while in the queue, hope the wi-fi and the ticket system is working, pick tickets on a phone when they don't know the stands well and hope they get four together.
Or a club with under 6k STs and likely to have 17k empty seats could just get a real human being to say "Yes, we'd love to sell you a ticket to see our team, where would you like to sit? no extra charge as we really want you to come back again and again".
And all this when we know the on-line booking system isn't fit for purpose.
In addition what about the people who are not online?3 -
Surely you can buy online without charge at any time up to kick off ?Leeds_Addick said:What an absolute waste of time the Target20k lot are.
So to not pay extra we have to buy online more than 2 hours in advance and print it ourselves or use a smartphone?
Most of the time I do that anyway but for a lot of people I know, they pay on the day when they arrive. This will put them off coming and for a group set up literally to improve attendances to be involved in this decision it is just such a farce.
Ugly money grabbing techniques. I won't be at the valley this season.
Buy online on your phone at say 2.30 and scan your phone at the turnstile ?
The £3 charge is to deter people paying at the ticket office, the same as other clubs do, cricket does, racing does, greyhounds do, theatre does ...........
This is an online forum, surely people can buy tickets online ?3 -
They ain't that good.Curb_It said:Another classic idea from the morons running the club. Absolute arseholes.
2 -
I think you'll find that they take matches offline on the day of the game. They certainly were last season. The reason is that they can't process the online transactions that they would need to process, i.e. someone asking to collect the tickets, in the run-up to kick-off.Covered End said:
Surely you can buy online without charge at any time up to kick off ?Leeds_Addick said:What an absolute waste of time the Target20k lot are.
So to not pay extra we have to buy online more than 2 hours in advance and print it ourselves or use a smartphone?
Most of the time I do that anyway but for a lot of people I know, they pay on the day when they arrive. This will put them off coming and for a group set up literally to improve attendances to be involved in this decision it is just such a farce.
Ugly money grabbing techniques. I won't be at the valley this season.
Buy online on your phone at say 2.30 and scan your phone at the turnstile ?
The £3 charge is to deter people paying at the ticket office, the same as other clubs do, cricket does, racing does, greyhounds do, theatre does ...........
This is an online forum, surely people can buy tickets online ?
I think the bigger issue is charging a booking fee at the window. Is it also your view that other clubs do this? I've never come across it.0 -
You dirty bugger :-)shirty5 said:
I want to see Meire live on Watchdog, being slowly grilled by Anne Robinson.ShootersHillGuru said:Can't we get the local press to run something about this bizarre initiative ? I fail to comprehend the sentiment in penalising walk ups. People who don't know about this madness and there will be a good number will only get caught once. Anyone not knowing their availability to attend until the day of the match will certainly think twice about having to pay £5.50 extra for the privilege of watching us lose again.
I'm stunned by the stupidity.1 -
This content has been removed.
- Sponsored links:
-
As I said, most of the time I do do that. But a lot of people I know don't. They don't like the faff of having an online account and on numerous occasions last year they tried to and failed. If that was the case this year (which it inevitably will be unless they've changed the online system) they just simply won't come at all knowing that they'll be ripped off for paying on the day in person.Covered End said:
Surely you can buy online without charge at any time up to kick off ?Leeds_Addick said:What an absolute waste of time the Target20k lot are.
So to not pay extra we have to buy online more than 2 hours in advance and print it ourselves or use a smartphone?
Most of the time I do that anyway but for a lot of people I know, they pay on the day when they arrive. This will put them off coming and for a group set up literally to improve attendances to be involved in this decision it is just such a farce.
Ugly money grabbing techniques. I won't be at the valley this season.
Buy online on your phone at say 2.30 and scan your phone at the turnstile ?
The £3 charge is to deter people paying at the ticket office, the same as other clubs do, cricket does, racing does, greyhounds do, theatre does ...........
This is an online forum, surely people can buy tickets online ?
I know other clubs do it, but they don't usually bring the policy in after being relegated and when thousands of fans are already protesting against the club.3 -
Covered End
Are you suggesting that each individual entering the ground has a smartphone to scan? Like all ages, and all people with different incomes. Some people have a cheap PAYG phone for emergencies and that's it, calls and texts and no more.
Not everybody is online.
Not everybody has a credit or even debit card...for goodness sake how does AFKA use his usual payment method of a cheque online?
Surely you can empathise with fans who want to process a simple transaction, even to the extent of going to the ground in person in advance, and buy a ticket in cash at face value for the match?16 -
Well that would be wrong & needs clarification, because if you can buy online & scan your phone at the gate, it should be available up to KO.Airman Brown said:
I think you'll find that they take matches offline on the day of the game. They certainly were last season. The reason is that they can't process the online transactions that they would need to process, i.e. someone asking to collect the tickets, in the run-up to kick-off.Covered End said:
Surely you can buy online without charge at any time up to kick off ?Leeds_Addick said:What an absolute waste of time the Target20k lot are.
So to not pay extra we have to buy online more than 2 hours in advance and print it ourselves or use a smartphone?
Most of the time I do that anyway but for a lot of people I know, they pay on the day when they arrive. This will put them off coming and for a group set up literally to improve attendances to be involved in this decision it is just such a farce.
Ugly money grabbing techniques. I won't be at the valley this season.
Buy online on your phone at say 2.30 and scan your phone at the turnstile ?
The £3 charge is to deter people paying at the ticket office, the same as other clubs do, cricket does, racing does, greyhounds do, theatre does ...........
This is an online forum, surely people can buy tickets online ?
I think the bigger issue is charging a booking fee at the window. Is it also your view that other clubs do this? I've never come across it.0 -
You would expect a minor to get their parent to pay /sort it wouldn't you ?seth plum said:
That is quite a claim. For example an eleven year old might be reading this, but not have the other things needed to buy online like a credit or debit card.Covered End said:
Agreed, so buy online. Everyone reading this surely has the capability ?Henry Irving said:
£2.50 if you buy at the ticket officeCovered End said:
Is this correct ?seth plum said:
Except Charlton are charging more than face value for buying in advance.Covered End said:I thought most clubs charged more at the gate than buying in advance.
Unique.
Home tickets - If you buy online (presuming it works) you don't pay extra, unless you are calling the £1 postal charge extra & it's fair enough that they don't lose money on the postage.
If you print your own ticket it costs nothing.
If you collect your ticket it costs nothing. No difference collecting or buying imo.
I presume everyone on here can work out how to buy online can't they ? (presuming it works).
Away tickets - buy online & pay the £1 postage.
It all seems pretty standard to me. No different to cricket or racing .
I'm all for getting the regime out, but this site is fast becoming a whinge fest.
£3 extra per ticket plus £2.50 if you buy at 1.05pm on a Saturday. So a dad, mum and two kids pay an extra £14.50. Or they could try and buy on line while in the queue, hope the wi-fi and the ticket system is working, pick tickets on a phone when they don't know the stands well and hope they get four together.
Or a club with under 6k STs and likely to have 17k empty seats could just get a real human being to say "Yes, we'd love to sell you a ticket to see our team, where would you like to sit? no extra charge as we really want you to come back again and again".
And all this when we know the on-line booking system isn't fit for purpose.
In addition what about the people who are not online?0 -
The other problem is that each seat would then have to have two different sets of adults/18-21/65+ prices on the system, one for window sales and one for online, because of the £3 increase, even if they could restrict sales to "print at home" and block the collect option. So I think you'll find it won't be happening!Covered End said:
Well that would be wrong & needs clarification, because if you can buy online & scan your phone at the gate, it should be available up to KO.Airman Brown said:
I think you'll find that they take matches offline on the day of the game. They certainly were last season. The reason is that they can't process the online transactions that they would need to process, i.e. someone asking to collect the tickets, in the run-up to kick-off.Covered End said:
Surely you can buy online without charge at any time up to kick off ?Leeds_Addick said:What an absolute waste of time the Target20k lot are.
So to not pay extra we have to buy online more than 2 hours in advance and print it ourselves or use a smartphone?
Most of the time I do that anyway but for a lot of people I know, they pay on the day when they arrive. This will put them off coming and for a group set up literally to improve attendances to be involved in this decision it is just such a farce.
Ugly money grabbing techniques. I won't be at the valley this season.
Buy online on your phone at say 2.30 and scan your phone at the turnstile ?
The £3 charge is to deter people paying at the ticket office, the same as other clubs do, cricket does, racing does, greyhounds do, theatre does ...........
This is an online forum, surely people can buy tickets online ?
I think the bigger issue is charging a booking fee at the window. Is it also your view that other clubs do this? I've never come across it.0 -
How about people not online or without smartphones?Covered End said:
You would expect a minor to get their parent to pay /sort it wouldn't you ?seth plum said:
That is quite a claim. For example an eleven year old might be reading this, but not have the other things needed to buy online like a credit or debit card.Covered End said:
Agreed, so buy online. Everyone reading this surely has the capability ?Henry Irving said:
£2.50 if you buy at the ticket officeCovered End said:
Is this correct ?seth plum said:
Except Charlton are charging more than face value for buying in advance.Covered End said:I thought most clubs charged more at the gate than buying in advance.
Unique.
Home tickets - If you buy online (presuming it works) you don't pay extra, unless you are calling the £1 postal charge extra & it's fair enough that they don't lose money on the postage.
If you print your own ticket it costs nothing.
If you collect your ticket it costs nothing. No difference collecting or buying imo.
I presume everyone on here can work out how to buy online can't they ? (presuming it works).
Away tickets - buy online & pay the £1 postage.
It all seems pretty standard to me. No different to cricket or racing .
I'm all for getting the regime out, but this site is fast becoming a whinge fest.
£3 extra per ticket plus £2.50 if you buy at 1.05pm on a Saturday. So a dad, mum and two kids pay an extra £14.50. Or they could try and buy on line while in the queue, hope the wi-fi and the ticket system is working, pick tickets on a phone when they don't know the stands well and hope they get four together.
Or a club with under 6k STs and likely to have 17k empty seats could just get a real human being to say "Yes, we'd love to sell you a ticket to see our team, where would you like to sit? no extra charge as we really want you to come back again and again".
And all this when we know the on-line booking system isn't fit for purpose.
In addition what about the people who are not online?
Or even reasonable members of the local community who read about the football in the Mercury or Newsshopper or something, and want to pop by the Valley to pay cash for a ticket or two?
Why should these people be penalised, even alienated, and deterred from attending?
7 -
Not every minor has a parent looking after them.Covered End said:
You would expect a minor to get their parent to pay /sort it wouldn't you ?seth plum said:
That is quite a claim. For example an eleven year old might be reading this, but not have the other things needed to buy online like a credit or debit card.Covered End said:
Agreed, so buy online. Everyone reading this surely has the capability ?Henry Irving said:
£2.50 if you buy at the ticket officeCovered End said:
Is this correct ?seth plum said:
Except Charlton are charging more than face value for buying in advance.Covered End said:I thought most clubs charged more at the gate than buying in advance.
Unique.
Home tickets - If you buy online (presuming it works) you don't pay extra, unless you are calling the £1 postal charge extra & it's fair enough that they don't lose money on the postage.
If you print your own ticket it costs nothing.
If you collect your ticket it costs nothing. No difference collecting or buying imo.
I presume everyone on here can work out how to buy online can't they ? (presuming it works).
Away tickets - buy online & pay the £1 postage.
It all seems pretty standard to me. No different to cricket or racing .
I'm all for getting the regime out, but this site is fast becoming a whinge fest.
£3 extra per ticket plus £2.50 if you buy at 1.05pm on a Saturday. So a dad, mum and two kids pay an extra £14.50. Or they could try and buy on line while in the queue, hope the wi-fi and the ticket system is working, pick tickets on a phone when they don't know the stands well and hope they get four together.
Or a club with under 6k STs and likely to have 17k empty seats could just get a real human being to say "Yes, we'd love to sell you a ticket to see our team, where would you like to sit? no extra charge as we really want you to come back again and again".
And all this when we know the on-line booking system isn't fit for purpose.
In addition what about the people who are not online?0 -
You should have to buy online - it's freedom of choice. It's a matter of principle.0
-
Their guardian then.seth plum said:
Not every minor has a parent looking after them.Covered End said:
You would expect a minor to get their parent to pay /sort it wouldn't you ?seth plum said:
That is quite a claim. For example an eleven year old might be reading this, but not have the other things needed to buy online like a credit or debit card.Covered End said:
Agreed, so buy online. Everyone reading this surely has the capability ?Henry Irving said:
£2.50 if you buy at the ticket officeCovered End said:
Is this correct ?seth plum said:
Except Charlton are charging more than face value for buying in advance.Covered End said:I thought most clubs charged more at the gate than buying in advance.
Unique.
Home tickets - If you buy online (presuming it works) you don't pay extra, unless you are calling the £1 postal charge extra & it's fair enough that they don't lose money on the postage.
If you print your own ticket it costs nothing.
If you collect your ticket it costs nothing. No difference collecting or buying imo.
I presume everyone on here can work out how to buy online can't they ? (presuming it works).
Away tickets - buy online & pay the £1 postage.
It all seems pretty standard to me. No different to cricket or racing .
I'm all for getting the regime out, but this site is fast becoming a whinge fest.
£3 extra per ticket plus £2.50 if you buy at 1.05pm on a Saturday. So a dad, mum and two kids pay an extra £14.50. Or they could try and buy on line while in the queue, hope the wi-fi and the ticket system is working, pick tickets on a phone when they don't know the stands well and hope they get four together.
Or a club with under 6k STs and likely to have 17k empty seats could just get a real human being to say "Yes, we'd love to sell you a ticket to see our team, where would you like to sit? no extra charge as we really want you to come back again and again".
And all this when we know the on-line booking system isn't fit for purpose.
In addition what about the people who are not online?0 -
Remember the saying 'the customer is king'? Where CAFC is concerned, the customer is just a bloody nuisance and an irrelevance.1
- Sponsored links:
-
Are you also going to respond to my points about not having a smartphone, or are not online, and are prepared to make the effort to be a personal caller to the Valley?Covered End said:
Their guardian then.seth plum said:
Not every minor has a parent looking after them.Covered End said:
You would expect a minor to get their parent to pay /sort it wouldn't you ?seth plum said:
That is quite a claim. For example an eleven year old might be reading this, but not have the other things needed to buy online like a credit or debit card.Covered End said:
Agreed, so buy online. Everyone reading this surely has the capability ?Henry Irving said:
£2.50 if you buy at the ticket officeCovered End said:
Is this correct ?seth plum said:
Except Charlton are charging more than face value for buying in advance.Covered End said:I thought most clubs charged more at the gate than buying in advance.
Unique.
Home tickets - If you buy online (presuming it works) you don't pay extra, unless you are calling the £1 postal charge extra & it's fair enough that they don't lose money on the postage.
If you print your own ticket it costs nothing.
If you collect your ticket it costs nothing. No difference collecting or buying imo.
I presume everyone on here can work out how to buy online can't they ? (presuming it works).
Away tickets - buy online & pay the £1 postage.
It all seems pretty standard to me. No different to cricket or racing .
I'm all for getting the regime out, but this site is fast becoming a whinge fest.
£3 extra per ticket plus £2.50 if you buy at 1.05pm on a Saturday. So a dad, mum and two kids pay an extra £14.50. Or they could try and buy on line while in the queue, hope the wi-fi and the ticket system is working, pick tickets on a phone when they don't know the stands well and hope they get four together.
Or a club with under 6k STs and likely to have 17k empty seats could just get a real human being to say "Yes, we'd love to sell you a ticket to see our team, where would you like to sit? no extra charge as we really want you to come back again and again".
And all this when we know the on-line booking system isn't fit for purpose.
In addition what about the people who are not online?
This is nothing to do with moaning for moaning sake in case that's how you want to respond. It is about practicality, and treating a range of fans reasonably.
2 -
I think the issue on this is we have just been relegated after much supporter dissatisfaction, you might have thought they would be doing their utmost to pull fans back to the club. This is hardly likely to be viewed as an attractive "lessons learned" initiative.
Personally I would have thought that you can only do this sort of thing on your way up, not on the way down which is our recent direction thanks to the general incompetence of this administration.
Still, cutting costs tactics and passing those costs to the customer is always a good selling point to customers right ?
9 -
They don't want us there.6
-
They will have to get someone else to buy it for them or pay the extra.seth plum said:
How about people not online or without smartphones?Covered End said:
You would expect a minor to get their parent to pay /sort it wouldn't you ?seth plum said:
That is quite a claim. For example an eleven year old might be reading this, but not have the other things needed to buy online like a credit or debit card.Covered End said:
Agreed, so buy online. Everyone reading this surely has the capability ?Henry Irving said:
£2.50 if you buy at the ticket officeCovered End said:
Is this correct ?seth plum said:
Except Charlton are charging more than face value for buying in advance.Covered End said:I thought most clubs charged more at the gate than buying in advance.
Unique.
Home tickets - If you buy online (presuming it works) you don't pay extra, unless you are calling the £1 postal charge extra & it's fair enough that they don't lose money on the postage.
If you print your own ticket it costs nothing.
If you collect your ticket it costs nothing. No difference collecting or buying imo.
I presume everyone on here can work out how to buy online can't they ? (presuming it works).
Away tickets - buy online & pay the £1 postage.
It all seems pretty standard to me. No different to cricket or racing .
I'm all for getting the regime out, but this site is fast becoming a whinge fest.
£3 extra per ticket plus £2.50 if you buy at 1.05pm on a Saturday. So a dad, mum and two kids pay an extra £14.50. Or they could try and buy on line while in the queue, hope the wi-fi and the ticket system is working, pick tickets on a phone when they don't know the stands well and hope they get four together.
Or a club with under 6k STs and likely to have 17k empty seats could just get a real human being to say "Yes, we'd love to sell you a ticket to see our team, where would you like to sit? no extra charge as we really want you to come back again and again".
And all this when we know the on-line booking system isn't fit for purpose.
In addition what about the people who are not online?
Or even reasonable members of the local community who read about the football in the Mercury or Newsshopper or something, and want to pop by the Valley to pay cash for a ticket or two?
Why should these people be penalised, even alienated, and deterred from attending?
I know it's not ideal, but I would have thought an online forum would understand that the internet has taken over and other forms of payment are becoming outdated.
Anyway, if it reduces Roland's revenue that's what we all want isn't it ?0 -
A lot of elderly people are not on line, what do they do? Suck up the extra charge and keep quiet. Oh no, these are exactly the fans KM is happy to see the back of.9
-
Can't we get the local press to run something about thisLordDofB said:
They don't want us there.
That's such a ridiculous statement but you do have to wonder.
0 -
Thanks for you response.
They will have to get someone else to buy it for them or pay the extra.
Just like that? I can think of at least three predictable problems with that stance before even trying.
I am on the internet so I have a slight understanding of the modern world, but the internet has not taken over for everybody, and not all forms of payment are available to everybody.
Personally I would like to pay contactless directly at the turnstyle, the face value as I enter the stadium. Thats a reasonable 'tech savvy' stance to take. Alternatively I would like to turn up in person midweek and pay cash in advance.
Both of those options I have mentioned seem reasonable to me, even if one is steam powered, and one is streamlined.
What we have here is a user unfriendly system. And incredibly narrow and inflexible. I can't see how resistance and criticism of this stupid system is somehow Luddite, and I can't see how you can (apparently) defend a system that will rip off personal callers paying in cash.2 -
If you don't have a smartphone, buy online the day before. Buy before 1pm on the day or pay the extra charge after 1pm.seth plum said:
Are you also going to respond to my points about not having a smartphone, or are not online, and are prepared to make the effort to be a personal caller to the Valley?Covered End said:
Their guardian then.seth plum said:
Not every minor has a parent looking after them.Covered End said:
You would expect a minor to get their parent to pay /sort it wouldn't you ?seth plum said:
That is quite a claim. For example an eleven year old might be reading this, but not have the other things needed to buy online like a credit or debit card.Covered End said:
Agreed, so buy online. Everyone reading this surely has the capability ?Henry Irving said:
£2.50 if you buy at the ticket officeCovered End said:
Is this correct ?seth plum said:
Except Charlton are charging more than face value for buying in advance.Covered End said:I thought most clubs charged more at the gate than buying in advance.
Unique.
Home tickets - If you buy online (presuming it works) you don't pay extra, unless you are calling the £1 postal charge extra & it's fair enough that they don't lose money on the postage.
If you print your own ticket it costs nothing.
If you collect your ticket it costs nothing. No difference collecting or buying imo.
I presume everyone on here can work out how to buy online can't they ? (presuming it works).
Away tickets - buy online & pay the £1 postage.
It all seems pretty standard to me. No different to cricket or racing .
I'm all for getting the regime out, but this site is fast becoming a whinge fest.
£3 extra per ticket plus £2.50 if you buy at 1.05pm on a Saturday. So a dad, mum and two kids pay an extra £14.50. Or they could try and buy on line while in the queue, hope the wi-fi and the ticket system is working, pick tickets on a phone when they don't know the stands well and hope they get four together.
Or a club with under 6k STs and likely to have 17k empty seats could just get a real human being to say "Yes, we'd love to sell you a ticket to see our team, where would you like to sit? no extra charge as we really want you to come back again and again".
And all this when we know the on-line booking system isn't fit for purpose.
In addition what about the people who are not online?
This is nothing to do with moaning for moaning sake in case that's how you want to respond. It is about practicality, and treating a range of fans reasonably.
If you're not online I'm sure virtually everyone knows someone that is and could do it for them.
Seth, you don't need to make the effort to take an hour out of your day to travel to The Valley.
The internet has arrived, buy it online for free.0 -
I would assume so but we're mostly people already committed to the club, not casual fans.Covered End said:
Agreed, so buy online. Everyone reading this surely has the capability ?Henry Irving said:
£2.50 if you buy at the ticket officeCovered End said:
Is this correct ?seth plum said:
Except Charlton are charging more than face value for buying in advance.Covered End said:I thought most clubs charged more at the gate than buying in advance.
Unique.
Home tickets - If you buy online (presuming it works) you don't pay extra, unless you are calling the £1 postal charge extra & it's fair enough that they don't lose money on the postage.
If you print your own ticket it costs nothing.
If you collect your ticket it costs nothing. No difference collecting or buying imo.
I presume everyone on here can work out how to buy online can't they ? (presuming it works).
Away tickets - buy online & pay the £1 postage.
It all seems pretty standard to me. No different to cricket or racing .
I'm all for getting the regime out, but this site is fast becoming a whinge fest.
£3 extra per ticket plus £2.50 if you buy at 1.05pm on a Saturday. So a dad, mum and two kids pay an extra £14.50. Or they could try and buy on line while in the queue, hope the wi-fi and the ticket system is working, pick tickets on a phone when they don't know the stands well and hope they get four together.
Or a club with under 6k STs and likely to have 17k empty seats could just get a real human being to say "Yes, we'd love to sell you a ticket to see our team, where would you like to sit? no extra charge as we really want you to come back again and again".
And all this when we know the on-line booking system isn't fit for purpose.
The issue isn't that it is impossible to buy online (although others say the site isn't very workable) but that it is cart before horse.
The club want to save costs in the ticket office so make it harder and more expensive to buy in person or in the run up to the match to deter sales and in their mind save money on staff.
The club SHOULD be wanted to increase gates and attract new fans so should be making it easier to buy tickets in person and in the run up to the match and not punish fans who do by making it more expensive.
They could still incentivise on-line and earlier tickets in other ways eg book on line and be entered into a free draw to win a signed shirt/seats on the sofa/evening with Colin.
They could improve the ticketing site, promote it more, make it easier to buy tickets for friends.
The club should be bending over backwards to make it simple to purchase their core project but they're not. As usual they just haven't thought this through at all.
Even Target20k are now saying that don't support the idea.6 -
You are almost certainly right but isn't that the point.Airman Brown said:
I don't think that's correct. There's no matchday increase in U18 tickets.Henry Irving said:
£2.50 if you buy at the ticket officeCovered End said:
Is this correct ?seth plum said:
Except Charlton are charging more than face value for buying in advance.Covered End said:I thought most clubs charged more at the gate than buying in advance.
Unique.
Home tickets - If you buy online (presuming it works) you don't pay extra, unless you are calling the £1 postal charge extra & it's fair enough that they don't lose money on the postage.
If you print your own ticket it costs nothing.
If you collect your ticket it costs nothing. No difference collecting or buying imo.
I presume everyone on here can work out how to buy online can't they ? (presuming it works).
Away tickets - buy online & pay the £1 postage.
It all seems pretty standard to me. No different to cricket or racing .
I'm all for getting the regime out, but this site is fast becoming a whinge fest.
£3 extra per ticket plus £2.50 if you buy at 1.05pm on a Saturday. So a dad, mum and two kids pay an extra £14.50. Or they could try and buy on line while in the queue, hope the wi-fi and the ticket system is working, pick tickets on a phone when they don't know the stands well and hope they get four together.
Or a club with under 6k STs and likely to have 17k empty seats could just get a real human being to say "Yes, we'd love to sell you a ticket to see our team, where would you like to sit? no extra charge as we really want you to come back again and again".
And all this when we know the on-line booking system isn't fit for purpose.
Do they really mean to charge a booking fee to people queuing up at the window on the day as well as the surcharge? I've never come across any club that charges a booking fee at the window and certainly not on a matchday.
it's not clear, it hasn't been explained well, just sneaked out in the hope it won't be noticed.
So if it confuses some on here how will a casual or first time fan react? Sod this, I'll go to the cinema where you can both buy online in advance (which I usually do) or from a person on the day instead.2
