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Virgin Media Broadband

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  • BalladMan
    BalladMan Posts: 1,355
    My service has been pretty rock solid from Vigrin (fibre 500Mbs down) for a few years.  Very brief outages (minutes) on a handful of occasions
    What boils my piss is the song and dance at the end of every contract.  I hate the fact that they are ripping off loyal customers. 
    I am pretty much bound to them now as the combination of o2 / Virgin is too great.  If you have both you get
    - Double broadband and double data.  I get 60gb a month for my son for 5.99 per month
    - O2 Travel Inclusive Zone (includes free roaming in US, Aus and a lot of south americ) 

    I can't get the same combination of deals from any other provider. 
  • ShootersHillGuru
    ShootersHillGuru Posts: 51,015
    Virgin is the only option I have for superfast broadband. Had them about 15 months so not long before my deal expires. I have the option of the inevitable price hike or go back to a slow speed. 
  • ArmchairAddick
    ArmchairAddick Posts: 584
    ShootersHillGuru said:
    Virgin is the only option I have for superfast broadband. Had them about 15 months so not long before my deal expires. I have the option of the inevitable price hike or go back to a slow speed. 
    They always send me an offer of a reduced price for another 18 month contract.  I don't know if that's only because I went to leave once at the end of my contract.
  • pickwick
    pickwick Posts: 1,652
    Used to be with Virgin, always intermittent problems with broadband, and it is not great value for speed moved to Community Fibre a year ago. Faster speeds cheaper package for internet only and it has just worked. 
  • charltonkeston
    charltonkeston Posts: 7,444
    I sort of know what I can expect from their customer service, speeds they can provide and what their products cost. But I would be interested if anyone has had their garden and or their block paving disturbed. 
  • Carter
    Carter Posts: 14,522
    charltonkeston said:
    I sort of know what I can expect from their customer service, speeds they can provide and what their products cost. But I would be interested if anyone has had their garden and or their block paving disturbed. 
    By the book they have to guarantee their reinstatement for, I think, 12 months on private land. I personally woukd be worried with good reason, they pay peanuts and the gangs who do this work for them behave like the monkeys being paid the peanuts cutting every single corner they can. Truly awful workmanship. This might change and you could get a decent gang but I woukdbt put anything valuable on that happening 
  • Dansk_Red
    Dansk_Red Posts: 5,771
    My cable runs above ground attached to the wall so they did not have to lift the paving.  It was installed about 20 years ago and have had no problems. 
  • ShootersHillGuru
    ShootersHillGuru Posts: 51,015
    The cable to my house is from a telegraph pole. Had no problems since it was installed with reliable speeds and no drops that I can recall in about 15 months. Not had reason to contact customer services but with the contract with initial 18 months at reduced payment I’m expecting there to be problems ahead. 
  • MuttleyCAFC
    MuttleyCAFC Posts: 48,102
    edited November 2025
    Got my package last December on an 18 month contract and I am happy with it, especially the 1GB broadband but I have started to get inundated with sales calls from Virgin. 3 to 4 a day. I have told them I will contact them after Christmas and I don't want sales calls now. as it is too early but they say ok then carry on making them. It will push me into leaving them if it doesn't stop as I did have set up issues last year and their product is excellent but everything else is crap. 
  • SantaClaus
    SantaClaus Posts: 7,873
    MuttleyCAFC said:
    Got my package last December on an 18 month contract and I am happy with it, especially the 1GB broadband but I have started to get inundated with sales calls from Virgin. 3 to 4 a day. I have told them I will contact them after Christmas and I don't want sales calls now. as it is too early but they say ok then carry on making them. It will push me into leaving them if it doesn't stop as I did have set up issues last year and their product is excellent but everything else is crap. 
    Make sure the 'Sounds good! Keep me up to date' box isn't ticked. You'll find it on the MyVirgin App, within the Marketing and  Contact Preference section.


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  • Mendonca In Asdas
    Mendonca In Asdas Posts: 22,922
    Just ditched them for Sky, over 50 quid a month cheaper than Virgin (6 years old, old technology).

    10% less bandwidth.

    Will use the savings to pay for a better alarm system.


  • MuttleyCAFC
    MuttleyCAFC Posts: 48,102
    The time has come again to renegotiate my virgin deal. My current one runs out of 27 June but I have taken the first step and enquired what extending it would be. I knew it wouldn't be acceptable initially but it gives me something to say I won't accept and quote the deal EE are offering which is significantly less. I was suprised seeing as I am paying £95 a month that they can only offer me £145 a month for the same thing as I am getting now. I was friendly and polite but told them I would not be renewing with them. I then got an email about my complaint about the offer when I didn't make a complaint. Waiting to see if this will trigger a call from them this week. I find all this tiresome so maybe it is time to move to sky anyway, I think their speeds in my area have improved since I last checked. I appreciate I am going to get a decent deal with Sky as a new customer but if Virgin offer a few quid more than I am paying now I might accept for ease.
  • Covered End
    Covered End Posts: 52,702
    MuttleyCAFC said:
    The time has come again to renegotiate my virgin deal. My current one runs out of 27 June but I have taken the first step and enquired what extending it would be. I knew it wouldn't be acceptable initially but it gives me something to say I won't accept and quote the deal EE are offering which is significantly less. I was suprised seeing as I am paying £95 a month that they can only offer me £145 a month for the same thing as I am getting now. I was friendly and polite but told them I would not be renewing with them. I then got an email about my complaint about the offer when I didn't make a complaint. Waiting to see if this will trigger a call from them this week. I find all this tiresome so maybe it is time to move to sky anyway, I think their speeds in my area have improved since I last checked. I appreciate I am going to get a decent deal with Sky as a new customer but if Virgin offer a few quid more than I am paying now I might accept for ease.
    I've been doing the same for longer than I care to remember and agree with everything you say.
    I pay £126pm which is about half what I'm "supposed" to be paying.

    The trouble is I always "win" in the end and know I'd have to play the same ridiculous charade with Sky as so many on here do.
  • bolloxbolder
    bolloxbolder Posts: 8,209
    Covered End said:
    MuttleyCAFC said:
    The time has come again to renegotiate my virgin deal. My current one runs out of 27 June but I have taken the first step and enquired what extending it would be. I knew it wouldn't be acceptable initially but it gives me something to say I won't accept and quote the deal EE are offering which is significantly less. I was suprised seeing as I am paying £95 a month that they can only offer me £145 a month for the same thing as I am getting now. I was friendly and polite but told them I would not be renewing with them. I then got an email about my complaint about the offer when I didn't make a complaint. Waiting to see if this will trigger a call from them this week. I find all this tiresome so maybe it is time to move to sky anyway, I think their speeds in my area have improved since I last checked. I appreciate I am going to get a decent deal with Sky as a new customer but if Virgin offer a few quid more than I am paying now I might accept for ease.
    I've been doing the same for longer than I care to remember and agree with everything you say.
    I pay £126pm which is about half what I'm "supposed" to be paying.

    The trouble is I always "win" in the end and know I'd have to play the same ridiculous charade with Sky as so many on here do.
    I'm paying £80 for the next couple of years. Tgst includes everything.  Internet, TNT, landline etc
  • Athletico Charlton
    Athletico Charlton Posts: 14,792
    I'm regretting moving to Virgin. Internet collapses on an almost nightly basis. Dreadful.
  • Carter
    Carter Posts: 14,522
    I'm absolutely dumbfounded at some of these prices 

    Don't do the charade, they will let you think you have won when they are still taking the piss. Become a new customer as that is where the power dynamic is. Literally dozens of fibre providers want to sell you a service as having a subscriber base is what the city likes. 
  • Covered End
    Covered End Posts: 52,702
    bolloxbolder said:
    Covered End said:
    MuttleyCAFC said:
    The time has come again to renegotiate my virgin deal. My current one runs out of 27 June but I have taken the first step and enquired what extending it would be. I knew it wouldn't be acceptable initially but it gives me something to say I won't accept and quote the deal EE are offering which is significantly less. I was suprised seeing as I am paying £95 a month that they can only offer me £145 a month for the same thing as I am getting now. I was friendly and polite but told them I would not be renewing with them. I then got an email about my complaint about the offer when I didn't make a complaint. Waiting to see if this will trigger a call from them this week. I find all this tiresome so maybe it is time to move to sky anyway, I think their speeds in my area have improved since I last checked. I appreciate I am going to get a decent deal with Sky as a new customer but if Virgin offer a few quid more than I am paying now I might accept for ease.
    I've been doing the same for longer than I care to remember and agree with everything you say.
    I pay £126pm which is about half what I'm "supposed" to be paying.

    The trouble is I always "win" in the end and know I'd have to play the same ridiculous charade with Sky as so many on here do.
    I'm paying £80 for the next couple of years. Tgst includes everything.  Internet, TNT, landline etc
    I've got the Max TV package including Sky Sports, TNT Sports, Sky Cinema, Sky Atlantic & Netflix, plus Superfast Broadband and (unused landline).
  • bolloxbolder
    bolloxbolder Posts: 8,209
    Covered End said:
    bolloxbolder said:
    Covered End said:
    MuttleyCAFC said:
    The time has come again to renegotiate my virgin deal. My current one runs out of 27 June but I have taken the first step and enquired what extending it would be. I knew it wouldn't be acceptable initially but it gives me something to say I won't accept and quote the deal EE are offering which is significantly less. I was suprised seeing as I am paying £95 a month that they can only offer me £145 a month for the same thing as I am getting now. I was friendly and polite but told them I would not be renewing with them. I then got an email about my complaint about the offer when I didn't make a complaint. Waiting to see if this will trigger a call from them this week. I find all this tiresome so maybe it is time to move to sky anyway, I think their speeds in my area have improved since I last checked. I appreciate I am going to get a decent deal with Sky as a new customer but if Virgin offer a few quid more than I am paying now I might accept for ease.
    I've been doing the same for longer than I care to remember and agree with everything you say.
    I pay £126pm which is about half what I'm "supposed" to be paying.

    The trouble is I always "win" in the end and know I'd have to play the same ridiculous charade with Sky as so many on here do.
    I'm paying £80 for the next couple of years. Tgst includes everything.  Internet, TNT, landline etc
    I've got the Max TV package including Sky Sports, TNT Sports, Sky Cinema, Sky Atlantic & Netflix, plus Superfast Broadband and (unused landline).
    Yeah I have that, although not sure about the broadband speed, but Internet is fine for my needs.
  • MuttleyCAFC
    MuttleyCAFC Posts: 48,102
    edited April 8
    I am willing to leave virgin. I was last time but they hooked me with 1GB broadband but I don't think I need that speed. They are not that good that I am going to pay them an extra £50 per month when I could pay £30 less than I am paying now using EE or what I am paying now with Sky. I would be willing to pay about £115 just for ease but that will be down to them. I also think I might need to send the message that I am not a loyal customer for them to exploit.
  • Carter
    Carter Posts: 14,522
    Nobody needs 1gig, massive data-sucking businesses don't need that as cool as having 1 gig speeds sounds it is unnecessary for domestic use 

    100 meg is plenty, even half of that is fine 

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