Virgin Media Broadband

Virgin is the only option I have for superfast broadband. Had them about 15 months so not long before my deal expires. I have the option of the inevitable price hike or go back to a slow speed. 

Used to be with Virgin, always intermittent problems with broadband, and it is not great value for speed moved to Community Fibre a year ago. Faster speeds cheaper package for internet only and it has just worked. 

charltonkeston said:

I sort of know what I can expect from their customer service, speeds they can provide and what their products cost. But I would be interested if anyone has had their garden and or their block paving disturbed. 

By the book they have to guarantee their reinstatement for, I think, 12 months on private land. I personally woukd be worried with good reason, they pay peanuts and the gangs who do this work for them behave like the monkeys being paid the peanuts cutting every single corner they can. Truly awful workmanship. This might change and you could get a decent gang but I woukdbt put anything valuable on that happening 

The cable to my house is from a telegraph pole. Had no problems since it was installed with reliable speeds and no drops that I can recall in about 15 months. Not had reason to contact customer services but with the contract with initial 18 months at reduced payment I’m expecting there to be problems ahead. 

MuttleyCAFC said:

Got my package last December on an 18 month contract and I am happy with it, especially the 1GB broadband but I have started to get inundated with sales calls from Virgin. 3 to 4 a day. I have told them I will contact them after Christmas and I don't want sales calls now. as it is too early but they say ok then carry on making them. It will push me into leaving them if it doesn't stop as I did have set up issues last year and their product is excellent but everything else is crap. 

Make sure the 'Sounds good! Keep me up to date' box isn't ticked. You'll find it on the MyVirgin App, within the Marketing and  Contact Preference section.

The time has come again to renegotiate my virgin deal. My current one runs out of 27 June but I have taken the first step and enquired what extending it would be. I knew it wouldn't be acceptable initially but it gives me something to say I won't accept and quote the deal EE are offering which is significantly less. I was suprised seeing as I am paying £95 a month that they can only offer me £145 a month for the same thing as I am getting now. I was friendly and polite but told them I would not be renewing with them. I then got an email about my complaint about the offer when I didn't make a complaint. Waiting to see if this will trigger a call from them this week. I find all this tiresome so maybe it is time to move to sky anyway, I think their speeds in my area have improved since I last checked. I appreciate I am going to get a decent deal with Sky as a new customer but if Virgin offer a few quid more than I am paying now I might accept for ease.

Covered End said:

MuttleyCAFC said:

The time has come again to renegotiate my virgin deal. My current one runs out of 27 June but I have taken the first step and enquired what extending it would be. I knew it wouldn't be acceptable initially but it gives me something to say I won't accept and quote the deal EE are offering which is significantly less. I was suprised seeing as I am paying £95 a month that they can only offer me £145 a month for the same thing as I am getting now. I was friendly and polite but told them I would not be renewing with them. I then got an email about my complaint about the offer when I didn't make a complaint. Waiting to see if this will trigger a call from them this week. I find all this tiresome so maybe it is time to move to sky anyway, I think their speeds in my area have improved since I last checked. I appreciate I am going to get a decent deal with Sky as a new customer but if Virgin offer a few quid more than I am paying now I might accept for ease.

I've been doing the same for longer than I care to remember and agree with everything you say.
I pay £126pm which is about half what I'm "supposed" to be paying.

The trouble is I always "win" in the end and know I'd have to play the same ridiculous charade with Sky as so many on here do.

I'm paying £80 for the next couple of years. Tgst includes everything.  Internet, TNT, landline etc

I'm absolutely dumbfounded at some of these prices 

Don't do the charade, they will let you think you have won when they are still taking the piss. Become a new customer as that is where the power dynamic is. Literally dozens of fibre providers want to sell you a service as having a subscriber base is what the city likes. 

Covered End said:

bolloxbolder said:

Covered End said:

MuttleyCAFC said:

The time has come again to renegotiate my virgin deal. My current one runs out of 27 June but I have taken the first step and enquired what extending it would be. I knew it wouldn't be acceptable initially but it gives me something to say I won't accept and quote the deal EE are offering which is significantly less. I was suprised seeing as I am paying £95 a month that they can only offer me £145 a month for the same thing as I am getting now. I was friendly and polite but told them I would not be renewing with them. I then got an email about my complaint about the offer when I didn't make a complaint. Waiting to see if this will trigger a call from them this week. I find all this tiresome so maybe it is time to move to sky anyway, I think their speeds in my area have improved since I last checked. I appreciate I am going to get a decent deal with Sky as a new customer but if Virgin offer a few quid more than I am paying now I might accept for ease.

I've been doing the same for longer than I care to remember and agree with everything you say.
I pay £126pm which is about half what I'm "supposed" to be paying.

The trouble is I always "win" in the end and know I'd have to play the same ridiculous charade with Sky as so many on here do.

I'm paying £80 for the next couple of years. Tgst includes everything.  Internet, TNT, landline etc

I've got the Max TV package including Sky Sports, TNT Sports, Sky Cinema, Sky Atlantic & Netflix, plus Superfast Broadband and (unused landline).

Yeah I have that, although not sure about the broadband speed, but Internet is fine for my needs.

Nobody needs 1gig, massive data-sucking businesses don't need that as cool as having 1 gig speeds sounds it is unnecessary for domestic use 

100 meg is plenty, even half of that is fine 

clive said:

Virgin Media has been fined £28m for repeatedly preventing customers from cancelling contracts, Ofcom said.

It said millions of phone calls from customers were "likely mishandled" over nearly a three-year period which prevented or delayed customer from switching to a better deal.

The communications regulator said it found "deliberate call-dropping" tactics, as well as customers being put on hold "for no reason".

https://www.bbc.co.uk/news/articles/c982vm2jzl1o

As a Virgin customer, this sounds about right. They do have some good staff though. What you have to do is when you get a bad one loose connection and keep doing this until you find a good one. It is tedious though and a stain on the company.

Could it be a coincidence that my discount is up this month and I already got an email telling me if I auto renew it will be the same price, all be it 2 quid a month more.

DennisBooth said:

I got out of my contract with Virgin Media. It took time and a lot of trouble. Their Customer Service was awful. Managed to get a very
favourable deal with Sky, getting more channels like Sky Atlantic, taking on my Netflix contract and all for much less than I was paying Virgin Media.

Funny enough I got one with Plusnet and a fire stick. Unbelievable value

I was about to leave and then they dug out a decent deal. The problem is I have Netflix and I had to get Netflix to get the deal. This is ridiculous. I have had better deals in the past if I kept a landline! These are big national companies and what you pay shouldn't be linked to your haggling skills. I think this is all overcomplicated on purpose. These companies need sorting out. Amazingly I saw one of Count Binface's policies which is to stop these sort of companies auto renewing. Companies like Now TV sign people up to a free trial in the hope they forget and continue paying for the service. Even Charlton are at it. If you sign up for a monthly TV pass it is really easy. Can you find it just as easy to unsign? No. Why can't they assume you don't want to automatically renew? You have to e-mail them and keep on top of it. This needs cleaning up.

ken from bexley said:

My 18 month new customer deal comes to an end in early March with Virgin, but will be returning to Sky as I was with them for 20 odd years and only left as they virtually doubled my bill, being a 'platinum' customer.  
Virgin seem to have moved the customer services to South Africa!, and like all these multi media companies, old customers are treated as  a 'mug punter'. Loyalty counts for very little if at all. So I have had about 20 calls from Sky asking me to return! as I have two mobile's, and  been a customer even longer. They have even suggested they would buy out my contract......
We shall see, what this 'super duper, once in a lifetime, mega deal' comes down to in mid January, otherwise it is a fire stick, via my son, and I will have sky broadband fibre. (We still have telegraph poles down these parts), In fairness the service has not been bad, both broadband and tv, but prefer Sky customer services...... We shall see!
  

Well I left, and frankly would not return, even if it was free!

Simply a dreadful company when ending your contract, still have the emails, and screen grabs as the customer services based abroad are a bloody nightmare!. Not bothered about where the customer serves are based just on the quality of customer services, or in Virgin's case the complete lack of it.!. I even complained  to 'offcom', not that they were much help!. I gave them 3 months notice, and there 'product' was no issue , just the termination. They claimed all sorts of nonsense, had not received emails, etc etc.  Virgin media are part of a large organisation, like Sky and seem to treat customers as 'mugs' which probably I am!. Sky have increased my 'package' twice in the 20 months we have had it, my dislike for these companies are immense.  I guess I will stay with sky broadband, and expect a high subscription, but will shop around for a robust, 'community broadband' high speed , but Sky use BT as a subcontractor!, so not expecting a smooth, painless process. I feel these companies are all the same, not regulated for the consumer, and by the looks of it like the water companies getting away with it!.  Not a fan of the whole industry.


































 


Well I left Virgin as I said I would in December