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Chelsea [H] Ticket information - on sale from Wed 2pm

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  • Er_Be_Ab_Pl_Wo_Wo_Ch
    Er_Be_Ab_Pl_Wo_Wo_Ch Posts: 1,913
    edited December 17
    Steven81 said:
    Er_Be_Ab_Pl_Wo_Wo_Ch said:
    No problem buying tickets.

    ST in the family stand but bought West Lower for this, somewhere different.


    Tbh I didn't even care about my season ticket seats and just grabbed three near them,are they precious or something it's the same stand and views.
    Totally agree with your sentiment! I didn't attempt to buy our season ticket seats, fancied a change and a different stand.

    An example where people do need to access their actual season ticket seats would be in the family stand, which for the league season is almost entirely sold out to season ticket holders. Without being able to locate their actual seat(s) for the Chelsea game - be that due to limitations of the user or the website can be debated - that season ticket holder will find it completely impossible to pick alternative seats anywhere else in the entire family stand - as all seats, barring half a dozen scattered singles, are held for season ticket holders, or have been sold.

    Edit - this also now applies to the entirety of the Covered End, upper and lower.
  • TelMc32
    TelMc32 Posts: 9,170
    The only issue I have is that, for some reason, the ticket site never works for me using the google search engine. It lets you log in, but then throws you out when you try to then go further.  But I know that and use Safari when I buy tickets. Had no problem finding the Tickets/Season Ticket Holder’s Reserved Seats drop down and could see mine & dads as well as @guinnessaddick as our accounts are connected. Was getting mine and dads (had to confirm his date of birth as it’s a Senior ticket) when Guinness messaged that he wasn’t able to access, so I got his as well.  

    I had looked on the app as well. Not quite as easy as you have to realise you need to click the Menu Bar, which is the three horizontal lines, to then find the Tickets/Season Ticket Holders Reserved Seats links.  All pretty easy today 🤷🏻‍♂️😉
  • Redrobo
    Redrobo Posts: 11,343
    Silverdreammachine said:
    Wonder if anyone else had the same problem as me earlier today, from 2.00 tried phoning the ticket office, (I have a season ticket in Lower West Block B row J 169. Told they are taking no more calls try later. So after 3 or 4 more attemps tied online. All my block West Lower B is greyed out. So could not get in there. Managed to get 2 seats together (one for my mate/carer) in the Upper West, but realise the climb will really be a struggle up those steps. Have emailed the club wonder if I can change for 2 lower when the problem has been sorted out. Any advice will be greatly appreciated!
    Regarding the steps, if you can’t change your tickets the Club will probably allow you to use the lift in reception.
    They did for me when I had an issue.
  • BigRedEvil
    BigRedEvil Posts: 11,130
    Found if your on mobile you can't see your season ticket option. Go to desktop mode you can view them
  • Raith_C_Chattonell
    Raith_C_Chattonell Posts: 5,766
    Baldybonce said:
    Bring back the days of queuing up at the ticket office.
    I remember queuing for tickets for Blackburn at the Valley in 1994. 

    I should have been somewhere else, my pager was going off every few minutes and to make matters worse someone changed the rules for ticket allocation as I neared the counter.  I must've kicked up a right old fuss because someone several places behind loaned me a season ticket so I could get what I needed (also to shut up my moaning I suspect).  

    Anyway I still remember the name on that ticket - so if you're still around Mr Deadman - thank you very much!

    I must say they interviewed Scott Minto, Tim Flowers and a very dour Alan Shearer the game and if I had to pick the future pundit Shearer would have taken 3rd place.

    https://youtu.be/sO1dM2tONaM
  • Nicholas
    Nicholas Posts: 7,678
    Anyone found a way to buy your children who are also season ticket holders a ticket yet? They are linked to my account when we buy away tickets but for this one they are not on there.
    Also brought my eldest a half season ticket and even on there it's not even showing he can buy one when I log into his account.
  • Covered End
    Covered End Posts: 52,287
    TelMc32 said:
    The only issue I have is that, for some reason, the ticket site never works for me using the google search engine. It lets you log in, but then throws you out when you try to then go further.  But I know that and use Safari when I buy tickets. Had no problem finding the Tickets/Season Ticket Holder’s Reserved Seats drop down and could see mine & dads as well as @guinnessaddick as our accounts are connected. Was getting mine and dads (had to confirm his date of birth as it’s a Senior ticket) when Guinness messaged that he wasn’t able to access, so I got his as well.  

    I had looked on the app as well. Not quite as easy as you have to realise you need to click the Menu Bar, which is the three horizontal lines, to then find the Tickets/Season Ticket Holders Reserved Seats links.  All pretty easy today 🤷🏻‍♂️😉
    I've got half a dozen connected accounts, but on this occasion only my name/ticket was there. 
  • Covered End
    Covered End Posts: 52,287
    Nicholas said:
    Anyone found a way to buy your children who are also season ticket holders a ticket yet? They are linked to my account when we buy away tickets but for this one they are not on there.
    Also brought my eldest a half season ticket and even on there it's not even showing he can buy one when I log into his account.
    Ditto for my adult son.
    Lost the will to live in the end and told him he'd have to get his own.
    It's not worth the agg for me for £1.50.
  • Nicholas
    Nicholas Posts: 7,678
    edited December 17
    Covered End said:
    Nicholas said:
    Anyone found a way to buy your children who are also season ticket holders a ticket yet? They are linked to my account when we buy away tickets but for this one they are not on there.
    Also brought my eldest a half season ticket and even on there it's not even showing he can buy one when I log into his account.
    Ditto for my adult son.
    Lost the will to live in the end and told him he'd have to get his own.
    It's not worth the agg for me for £1.50.
    I've somehow managed to link 4 out of the 5 of us our tickets by going on to the my friends and family page and instead of linking them as friends and family but linking it to customer to customer whatever that means and that has worked. however my other boy who I just brought a half season ticket for in November is no where to be seen. I have tried logging into his account which I have now got into however there is no seat reserved for him. I am even happy to buy another ticket anywhere in the lower for him and he can just squeeze in with us where we stand but the whole of the lower is greyed out.  What a load of shit this whole system is.
  • Covered End
    Covered End Posts: 52,287
    The greyed out S/Ts will open up at 2pm Friday for the ones that weren't taken up.

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  • Bedsaddick
    Bedsaddick Posts: 24,997
    Got my two eventually . A completed balls ache though 
  • letthegoodtimesroll
    letthegoodtimesroll Posts: 10,800
    AFKABartram said:
    Unless there’s a huge amount of people moving elsewhere for the game, I think a lot of people have again not known how to book their season ticket. 

    Given it’s only really ST holders able to purchase an extra ticket, in my section there are just 16 ST holders, yet 76 tickets are shown as not available. 
    Won’t a lot of ST holders in some blocks in the Covered End that have very few seats not belonging to someone for the season have no option but to move elsewhere if they want to take up the opportunity of buying two tickets and bring somebody along with them ? If your block has only 16 ST holders then it’s probably going to be a prime target for ST holders from elsewhere to head for.
  • Ultimatum
    Ultimatum Posts: 322
    BigRedEvil said:
    Found if your on mobile you can't see your season ticket option. Go to desktop mode you can view them
    Bought mine on my phone, no issues 🤷🏻‍♂️
  • cazo
    cazo Posts: 1,494
    Mine was available but Wouldn’t let me buy an extra so bought two in another stand fucking balls up
  • AddicksAddict
    AddicksAddict Posts: 15,966
    Redrobo said:
    Silverdreammachine said:
    Wonder if anyone else had the same problem as me earlier today, from 2.00 tried phoning the ticket office, (I have a season ticket in Lower West Block B row J 169. Told they are taking no more calls try later. So after 3 or 4 more attemps tied online. All my block West Lower B is greyed out. So could not get in there. Managed to get 2 seats together (one for my mate/carer) in the Upper West, but realise the climb will really be a struggle up those steps. Have emailed the club wonder if I can change for 2 lower when the problem has been sorted out. Any advice will be greatly appreciated!
    Regarding the steps, if you can’t change your tickets the Club will probably allow you to use the lift in reception.
    They did for me when I had an issue.
    Same here. It’s really easy, just go in and ask. 
  • thickandthin63
    thickandthin63 Posts: 3,008
    The website for 81 year olds like me is impossible to navigate if you need the extra ticket.I rang at 1400 got the service not available message,Then 14.15,got told to hold on which I did for 25 minutes then got dealt with by an extremely helpful lady,all done in a couple of minutes.To me well worth holding on on the phone rather than drive myself to distraction on the website.
  • Ilovelondontown
    Ilovelondontown Posts: 301
    When buying tickets on a system like this, generally a st holder buying an extra ticket would normally want to be close to that person, how easy would it be so when the st holder buys a ticket it automatically assigns the closest available seat ?
  • AS1987
    AS1987 Posts: 79
    LargeAddick said:
    signed in using my email and password. Bought my usual season ticket seat and Valley Express seat with no problems. Wasn’t given an option of how I wanted my ticket. My confirmation email says Delivery Method : blank. Very helpful. Suppose I’ll just wait to see if a ticket arrives by post or not.

    Seems a poor system if some people have problems, some don’t, some season ticket seats are held, some are not. Needs a major overhaul.
    From experience, when the delivery method is set to 'blank', they send them by post by default. I had this happen to my Coventry ticket. As they couldn't reprint it and my postal address is 90 miles away, I had to collect it at the ground instead.
  • Hex
    Hex Posts: 1,914
    Ilovelondontown said:
    When buying tickets on a system like this, generally a st holder buying an extra ticket would normally want to be close to that person, how easy would it be so when the st holder buys a ticket it automatically assigns the closest available seat ?
    Having put my ST seats in the basket I used the 'continue shopping' to select 2 other seats via the 'normal' route.  It would be logical to have a 'continue shopping nearby' button to do as you say.  It's not that type of system, though. 
  • Photollery
    Photollery Posts: 121
    Nicholas said:
    Covered End said:
    Nicholas said:
    Anyone found a way to buy your children who are also season ticket holders a ticket yet? They are linked to my account when we buy away tickets but for this one they are not on there.
    Also brought my eldest a half season ticket and even on there it's not even showing he can buy one when I log into his account.
    Ditto for my adult son.
    Lost the will to live in the end and told him he'd have to get his own.
    It's not worth the agg for me for £1.50.
    I've somehow managed to link 4 out of the 5 of us our tickets by going on to the my friends and family page and instead of linking them as friends and family but linking it to customer to customer whatever that means and that has worked. however my other boy who I just brought a half season ticket for in November is no where to be seen. I have tried logging into his account which I have now got into however there is no seat reserved for him. I am even happy to buy another ticket anywhere in the lower for him and he can just squeeze in with us where we stand but the whole of the lower is greyed out.  What a load of shit this whole system is.
    Thank you for this, it wouldn’t work until I changed my Son to ‘customer to customer’. It was just ‘family’ before. All sorted and three tickets purchased.

    Charlton really need to sort this system out, not the best. I’d like Apple Pay too, so much easier.

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  • Nicholas
    Nicholas Posts: 7,678
    Photollery said:
    Nicholas said:
    Covered End said:
    Nicholas said:
    Anyone found a way to buy your children who are also season ticket holders a ticket yet? They are linked to my account when we buy away tickets but for this one they are not on there.
    Also brought my eldest a half season ticket and even on there it's not even showing he can buy one when I log into his account.
    Ditto for my adult son.
    Lost the will to live in the end and told him he'd have to get his own.
    It's not worth the agg for me for £1.50.
    I've somehow managed to link 4 out of the 5 of us our tickets by going on to the my friends and family page and instead of linking them as friends and family but linking it to customer to customer whatever that means and that has worked. however my other boy who I just brought a half season ticket for in November is no where to be seen. I have tried logging into his account which I have now got into however there is no seat reserved for him. I am even happy to buy another ticket anywhere in the lower for him and he can just squeeze in with us where we stand but the whole of the lower is greyed out.  What a load of shit this whole system is.
    Thank you for this, it wouldn’t work until I changed my Son to ‘customer to customer’. It was just ‘family’ before. All sorted and three tickets purchased.

    Charlton really need to sort this system out, not the best. I’d like Apple Pay too, so much easier.
    No probs, No idea why family and friends wasnt enough it's a proper shit system. I'm still stuck I can buy one for me and my youngest as we are season ticket holders. I brought my other son a half season ticket in November however it still doesnt let me buy his seat, I have been emailing the club only be told that half season ticket holders cannot purchase their seat as its not valid yet. I then pointed out it clearly states half season ticket holders can buy their seat on the website.  I have now asked them to sort something out by calling me or releasing his ticket to me to buy but they havent got back to me now. Proper doing my head in
  • letthegoodtimesroll
    letthegoodtimesroll Posts: 10,800
    thickandthin63 said:
    The website for 81 year olds like me is impossible to navigate if you need the extra ticket.I rang at 1400 got the service not available message,Then 14.15,got told to hold on which I did for 25 minutes then got dealt with by an extremely helpful lady,all done in a couple of minutes.To me well worth holding on on the phone rather than drive myself to distraction on the website.
    That, ironically, should have been the starting point for whoever it was that created the online system.
  • TootingRedArmy
    TootingRedArmy Posts: 543
    edited December 18
    If this is explained earlier apologises - my son bought two seats yesterday on his season ticket and I'm trying to buy our two seats with my season ticket - its a wall of grey - not able to buy our seats - our season tickets are linked 
    no one is answer ticket office number and cafc switchboard is beeping and then cuts out 
    yet again a less than straight fwd + time consuming......

  • clive
    clive Posts: 19,817
    TootingRedArmy said:
    If this is explained earlier apologises - my son bought two seats yesterday on his season ticket and I'm trying to buy our two seats with my season ticket - its a wall of grey - not able to buy our seats - our season tickets are linked 
    no one is answer ticket office number and cafc switchboard is beeping and then cuts out 
    yet again a less than straight fwd + time consuming......

    This has been explained numerous times on this thread, log into ticket website then hover over Tickets
    top left of site, then click on Season Ticket Reserved Seats & proceed from there.
  • TootingRedArmy
    TootingRedArmy Posts: 543
    edited December 18
    clive said:
    TootingRedArmy said:
    If this is explained earlier apologises - my son bought two seats yesterday on his season ticket and I'm trying to buy our two seats with my season ticket - its a wall of grey - not able to buy our seats - our season tickets are linked 
    no one is answer ticket office number and cafc switchboard is beeping and then cuts out 
    yet again a less than straight fwd + time consuming......

    This has been explained numerous times on this thread, log into ticket website then hover over Tickets
    top left of site, then click on Season Ticket Reserved Seats & proceed from there.
    Tooting Red Army said: Thanks Clive as de facto charlton ticket info supremo - still had one more hiccup changing from student to Adult as system doesn't allow 2 student tickets!
    Question is where are the ticket office staff? MIA no one answering the ticket office line, goes through then cuts off and main switchboard line goes into a strange beeping noise, most helpful ! 
    Buying season ticket reserved seats is once in a blue moon why isn't this info on the clubsite about chelsea tickets or maybe it is in the video?......simple communication would help & someone answring a phone 
  • jonseventyfive
    jonseventyfive Posts: 3,405
    All done,  but somehow a straight forward transaction was a difficult trial of patience. 
  • Orpingtony
    Orpingtony Posts: 303

    bobmunro said:
    Everybody is accessing the same ticketing system yet some are finding it easy and some are finding it difficult. That would perhaps indicate a user issue rather than a system issue. Either that or interpreting the instructions is leading to confusion. 
    A natural assumption, but incorrect. My son is a software engineer and has been helping me, but tells me there is something wrong withy the website. He bought two tickets for himself using the same procedure, but it hasn't worked when he (we) did likewise through my S/T. It recognises my password for every transaction except this one. They texted me a link, which says "Whoops!" when you follow it, and the ticket office is unavailable. 
  • Nicholas
    Nicholas Posts: 7,678
    Dont bother emailing the ticket office they are about as much use as the people serving food and drink at half time. Emailed them and explained about my boys half season ticket, get a response back at 907 stating half season tickets are not allowed to buy them because they do not start till 1st Jan. Emailed them back and said it clearly states on the website half season ticket holders can buy theie seats. at 937 get an email saying yes you are right half season tickets can buy them but didnt help me with a solution. Received another one just now saying half season tickets cant buy them. Bunch of bloody idiots
  • DOUCHER
    DOUCHER Posts: 8,225
    got my correct ID details from the club today, went in bought my tickets, no problemo  - don't know what all the fuss is about  :D
  • ElfsborgAddick
    ElfsborgAddick Posts: 29,472
    @SoundAsa£ I have broken myself away from my busy schedule today to see what teams Chelsea put out for cup games.
    Last season they played Brighton away in the 4th round of the FA Cup, the previous game they played West Ham at home in the league.  Not one player started the game at Brighton started the West Ham game.

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