Pie chat at the pie window (having already been to the separate hot dog window)
Me 'Can I have a chicken and ham pie please?' Server 'what would you like to drink' Me 'fosters and a bottle of water please' Server ' here's your water that will be [£1.50 can't remember the amount] Me 'ok thanks, and a fosters and a chicken and ham pie?' Server 'no chicken and ham pies left only chicken' Me 'is that a balti chicken pie?' Server 'yes a chicken pie' Me 'I don't like curry pies, I'll have a steak pie instead please' Server 'one chicken pie then as we have no chicken and ham pies' Me getting slightly cross 'no just give me a lager and a steak pie please' Needed to ask for supporting manager assistance to deal with that. Anyway came to around £10 for a bad pie, a bad pint, and a bottle of water I was not allowed to keep the lid for and so got split before it was drunk.
Thanks.
Have they installed faulty robots as servers, do you think?
Once again meat eaters showing a total lack of understanding. Not surprised at Lifers but would expect caters to understand. But they don't do they. I once asked for a Veggie option in the East Stand and was offered Chicken & Vegetable Pie! I had to point out that food that simply by incorporating vegetables does not constitute a vegetarian option.
I once went on a breakfast date with a vegetarian and she was served bacon with her veggy breakfast. After laughing I said to the waitress " Just scrape it onto my plate she'll never need to know". There was no next date......
I stopped having a beer in the ground because it's shite
Last time I had a pint of Fosters in the ground it tasted like disinfectant - ie they hadn't flushed the pipes out properly. I took it back and they poured another one which tasted the same. I asked for another one by which time an angry looking 'boss' came over. The 3rd one tasted the same (I was only taking sips not the whole pint!). I asked them if they wanted to try it - no. The 4th pint tasted drinkable so I went away. Never again.
Pie chat at the pie window (having already been to the separate hot dog window)
Me 'Can I have a chicken and ham pie please?' Server 'what would you like to drink' Me 'fosters and a bottle of water please' Server ' here's your water that will be [£1.50 can't remember the amount] Me 'ok thanks, and a fosters and a chicken and ham pie?' Server 'no chicken and ham pies left only chicken' Me 'is that a balti chicken pie?' Server 'yes a chicken pie' Me 'I don't like curry pies, I'll have a steak pie instead please' Server 'one chicken pie then as we have no chicken and ham pies' Me getting slightly cross 'no just give me a lager and a steak pie please' Needed to ask for supporting manager assistance to deal with that. Anyway came to around £10 for a bad pie, a bad pint, and a bottle of water I was not allowed to keep the lid for and so got split before it was drunk.
Thanks.
Have they installed faulty robots as servers, do you think?
This thread is why I don't spend any money with Charlton other than my ST. Drink before the game, get some food from the valley cafe, the chippie, the Kebab shop or Sainsburys by the station & drink afterwards. The food/drink in the ground is overpriced & generally shite.
This. The price has increased rapidly in about 4 years and the quality is arguably worse.
Example: Pie and pint was £5 or 5.50 about 2 years ago and is now £8 I think.
£7.50 - the one thing in a large enough font to read off the screen...
This thread is why I don't spend any money with Charlton other than my ST. Drink before the game, get some food from the valley cafe, the chippie, the Kebab shop or Sainsburys by the station & drink afterwards. The food/drink in the ground is overpriced & generally shite.
This. The price has increased rapidly in about 4 years and the quality is arguably worse.
Example: Pie and pint was £5 or 5.50 about 2 years ago and is now £8 I think.
However the prices are benchmarked against comparable.
Back in the day that used to be called running a cartel. In fact it still is and it's even more illegal now than it used to be since they removed the word "dishonestly" from the legislation. Here's what it now says:
188 Cartel offence
(1)An individual is guilty of an offence if he dishonestly agrees with one or more other persons to make or implement, or to cause to be made or implemented, arrangements of the following kind relating to at least two undertakings (A and .
(2)The arrangements must be ones which, if operating as the parties to the agreement intend, would—
(a)directly or indirectly fix a price for the supply by A in the United Kingdom (otherwise than to of a product or service,
(b)limit or prevent supply by A in the United Kingdom of a product or service,
(c)limit or prevent production by A in the United Kingdom of a product,
(d)divide between A and B the supply in the United Kingdom of a product or service to a customer or customers,
(e)divide between A and B customers for the supply in the United Kingdom of a product or service, or
(f)be bid-rigging arrangements.
The club really do need a good corporate lawyer.......
That's amusing the forum change the letter B followed by a bracket to a smiley wearing sunnies!
the club should ask for volunteers to work in the catering for a day to show them how easy it is to do their job and where they can improve/get an insight into what it's like and how hard it is.
At half-time on the concourse, guy in front of me orders chips. They arrive and he says "These chips are stone cold!" Man behind the bar stares back at him blankly and says: "Oh. Do you want warm ones?"
Yes. He wants warm ones.
It takes another five minutes to sort out, meanwhile massive queue has formed. (About 8 minutes of a 15 minute break spent on one customer. Very good.)
I look up and down the bars and everyone is moving comically slow. There is no sense of urgency whatsoever.
No cider in the Curbs stand at all. Don't think I'll bother next time. Will just stay in my seat.
At half-time on the concourse, guy in front of me orders chips. They arrive and he says "These chips are stone cold!" Man behind the bar stares back at him blankly and says: "Oh. Do you want warm ones?"
Yes. He wants warm ones.
It takes another five minutes to sort out, meanwhile massive queue has formed. (About 8 minutes of a 15 minute break spent on one customer. Very good.)
I look up and down the bars and everyone is moving comically slow. There is no sense of urgency whatsoever.
No cider in the Curbs stand at all. Don't think I'll bother next time. Will just stay in my seat.
At half-time on the concourse, guy in front of me orders chips. They arrive and he says "These chips are stone cold!" Man behind the bar stares back at him blankly and says: "Oh. Do you want warm ones?"
Yes. He wants warm ones.
It takes another five minutes to sort out, meanwhile massive queue has formed. (About 8 minutes of a 15 minute break spent on one customer. Very good.)
I look up and down the bars and everyone is moving comically slow. There is no sense of urgency whatsoever.
No cider in the Curbs stand at all. Don't think I'll bother next time. Will just stay in my seat.
Thought things were supposed to be improving?
Email the fans advisor fanadvisor@cafc.co.uk asking when the catering side is going to change / staff are going to be trained.
Just out of interest did you get more than 14 chips?
At half-time on the concourse, guy in front of me orders chips. They arrive and he says "These chips are stone cold!" Man behind the bar stares back at him blankly and says: "Oh. Do you want warm ones?"
Yes. He wants warm ones.
It takes another five minutes to sort out, meanwhile massive queue has formed. (About 8 minutes of a 15 minute break spent on one customer. Very good.)
I look up and down the bars and everyone is moving comically slow. There is no sense of urgency whatsoever.
No cider in the Curbs stand at all. Don't think I'll bother next time. Will just stay in my seat.
Thought things were supposed to be improving?
Email the fans advisor fanadvisor@cafc.co.uk asking when the catering side is going to change / staff are going to be trained.
Just out of interest did you get more than 14 chips?
I didn't order the chips, but the guy did look to have a decent pile.
It is difficult, all of our stands were designed before additional spend, catering, hospitality etc were so important. And there is not one area of the ground where the supporting concourses are adequate enough to deal with high volumes congregated.
But there is definitely more the club should be seeking to achieve with this
I went to the Upbeats kitchen and had a Bhaji Burger which tasted superb.
Easily the best food in the covered end by a country mile.
me too - delicious
And no doubt served up with a lovely heartfelt smile.
YEP - always. Only trouble is I always have food before I arrive and now they have me hooked and I shall have to supplement my diet with one every game !! It was shut against the Gills mid week and I had withdrawal symptoms !
All they need to do to improve times is half pour pints and top them when ordered. Problem is they pull loads of pints way before halftime, all the way to the top, so they are flat and warm when people come at halftime, and then people demand fresh ones. Also, some of our cockwomble fans need to understand that coming down to the bar at halftime and ordering 10 pints for all your mates, and then demanding fresh ones, is probably going to piss off the people standing behind you, when all they see is one guy in the queue in front of them, and their order takes a good 5 minutes to process
The bottlenecks needs some thinking around. I think pulling half pints seems a good one. Maybe going forwards, season tickets could be used as prepay cards. I think some German clubs do this. If we do start moving in the right direction playing wise, revenue should increase and this needs a plan.
One of the problems is that the person at the till takes the order and then pours the pint. How about two people at each point of sale - one for taking the order and the other for getting the order? I know it means a dip in profit but surely you would serve more?
Comments
188 Cartel offence
(1)An individual is guilty of an offence if he
dishonestlyagrees with one or more other persons to make or implement, or to cause to be made or implemented, arrangements of the following kind relating to at least two undertakings (A and(2)The arrangements must be ones which, if operating as the parties to the agreement intend, would—
(a)directly or indirectly fix a price for the supply by A in the United Kingdom (otherwise than to
(b)limit or prevent supply by A in the United Kingdom of a product or service,
(c)limit or prevent production by A in the United Kingdom of a product,
(d)divide between A and B the supply in the United Kingdom of a product or service to a customer or customers,
(e)divide between A and B customers for the supply in the United Kingdom of a product or service, or
(f)be bid-rigging arrangements.
The club really do need a good corporate lawyer.......
That's amusing the forum change the letter B followed by a bracket to a smiley wearing sunnies!
Yes. He wants warm ones.
It takes another five minutes to sort out, meanwhile massive queue has formed. (About 8 minutes of a 15 minute break spent on one customer. Very good.)
I look up and down the bars and everyone is moving comically slow. There is no sense of urgency whatsoever.
No cider in the Curbs stand at all. Don't think I'll bother next time. Will just stay in my seat.
Thought things were supposed to be improving?
asking when the catering side is going to change / staff are going to be trained.
Just out of interest did you get more than 14 chips?
"Sorry mate, I ordered white."
"That IS white."
I didn't order the chips, but the guy did look to have a decent pile.
Easily the best food in the covered end by a country mile.
It is poor quality, expensive and served by brain dead morons.
If people stop buying it the club may wake up and take notice